Peterborough Police Department

What Peterborough Police Department does

The Peterborough Police Service is a municipal police service operating under the Ontario Police Services Act and headquartered at 500 Water Street, Peterborough, Ontario. It delivers primary law enforcement, emergency response, crime prevention, and victim support services to the City of Peterborough, Village of Lakefield, and Township of Cavan Monaghan, organized across six geographic patrol areas. The service is led by Chief of Police Stuart Betts and governed by the Peterborough Police Service Board.

The operational technology stack combines field hardware (Remotely Piloted Aircraft System/drones, in-car camera systems, and a community CCTV program) with citizen-facing digital tools, including an Online Reporting Portal for accidents, fraud, non-emergency crimes, and Crime Stoppers tips; a Record Check service with a 21-business-day processing time; and a Community Safety Map that visualizes police-reported hate/bias data from 2021-2025. Recent product launches include the Help Identify Program (May 2026), which crowd-sources investigative leads from the public, and a Verified Alarm Response Program that reduces false-alarm dispatches.

The service is funded primarily through municipal tax allocations and provincial grants — notably the 2023-2026 Proceeds of Crime Grant from the Government of Ontario — with ancillary fee-based revenue from record checks, bicycle licences, homeguard inspections, fingerprint destruction, and paid-duty officer hires. Customer segments span the general public, crime victims, and local businesses; service delivery combines a centralized headquarters, a self-serve online portal, and dedicated community patrol officers. Operational metrics disclosed for 2025 include 34,985 calls for service and 96.6% of 911 calls answered within 15 seconds.

Name

Peterborough Police Department

Legal name

Peterborough Police Service

Website

https://peterboroughpolice.com

Company type

Private

Founded year

1850

Operating status

Operating

Short description

The Peterborough Police Service is a municipal police service in Ontario, Canada, delivering law enforcement, emergency response, and community safety programs to the City of Peterborough, Village of Lakefield, and Township of Cavan Monaghan through six geographic patrol areas.

Ownership category

akta.pro rank

Product category

Municipal Law Enforcement

NAICS

Police Protection (922120)

akta.pro primary industry

Police Services (Patrol, Response & Community Policing) (BPAIAGAA)

akta.pro secondary industry

Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL)

Keywords

• Municipal law enforcement
• Community policing services
• Emergency response services
• Public safety programs
• Crime prevention services

Headquarters

HQ city

Peterborough

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Government Funding: Publicly funded police service operating under government grants and municipal funding allocations
2. Fee-based Services: Revenue from paid services including record checks, bicycle licences, homeguard inspections, fingerprint destruction, and hire a paid duty officer

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

The Peterborough Police Service is a municipal law enforcement agency providing community policing, emergency response, crime prevention, and investigative services to the City of Peterborough, Village of Lakefield, and Township of Cavan Monaghan in Ontario, Canada. Its offerings span 911 response, online crime reporting, criminal record checks, victim services, community safety programs, paid duty officer hire, and public education campaigns on hate/bias awareness.

Product overview

Peterborough Police Service offers a unified portfolio of public safety services centered on community policing. The core digital offering is the Online Reporting Portal, which enables citizens to report accidents, fraud, and non-emergency crimes, along with complementary services like Record Checks, Homeguard Inspections, and the Bicycle Licence program. Advanced public safety tools include the Community Safety Map (an online visual tool for hate/bias data), the Help Identify Program (crowd-sourcing investigative leads), and the Verified Alarm Response Program (V.A.R.P). Community engagement is supported through Community F.I.R.S.T., Outreach Teams, Victim Services, and the Hate Has No Place Here education campaign. Technology services include RPAS (drones), in-car cameras, and CCTV cameras.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Reporting Portal Web portal enabling citizens to file reports online for accidents, fraud, non-emergency crimes, register vulnerable persons, and submit Crime Stoppers tips.
• Record Checks Criminal record check and vulnerable sector check services with a stated 21 business day processing time, available to the public and required for employment and volunteer screening.
• Homeguard Inspections Property security inspection service for residents to assess and improve home security.
• Register Your Camera Voluntary camera registration program for community members to assist police investigations by sharing CCTV footage.
• Bicycle Licences Bicycle licensing and registration service for residents to support recovery of stolen bikes.
• Motor Vehicle Collision Report Online portal for reporting motor vehicle collisions.
• Verified Alarm Response Program (V.A.R.P) Alarm verification program to reduce false alarm responses and prioritize confirmed emergencies.
• Community Safety Map Online visual tool displaying police-reported data for public awareness, including hate/bias incident data covering 2021-2025.
• Help Identify Program Crowd-sourcing investigative leads program asking the public to identify persons of interest in open investigations.
• Hire a Paid Duty Officer Service allowing businesses and event organizers to hire off-duty police officers for paid duty assignments.
• Crime Prevention Programs Various crime prevention initiatives and educational programs delivered for the community.
• Community F.I.R.S.T. Community-focused initiative providing support and resources to improve community safety outcomes.
• Hate Has No Place Here Campaign Public education and awareness campaign addressing hate and bias incidents in the community.

Quantifiable outcome

• 34,985 calls for service handled in 2025
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Regional players

• Calgary Police Service: Municipal police service in Alberta serving a mid-sized Canadian city. Comparable as a Canadian municipal police service with similar citizen service mandate and operational scale, though governed by Alberta's provincial policing legislation rather than Ontario's.
• Vancouver Police Department: Municipal police service in another Canadian province (British Columbia), governed by different provincial legislation. Comparable as a mid-to-large Canadian municipal police service with similar community-policing orientation, but operates under distinct regulatory framework.

Broad incumbents

• Royal Canadian Mounted Police (RCMP): Canada's federal and contract provincial police force. Comparable only at a structural level as a Canadian police services provider with overlapping mandate areas; not a direct municipal peer but the dominant alternative policing model for Canadian communities.
• Ontario Provincial Police (OPP): Provincial-level police force serving Ontario communities not covered by municipal forces. Comparable as a policing services provider under the same Ontario legislative framework, though broader in geographic scope and provincial in mandate.
• Toronto Police Service: Largest municipal police service in Canada, also operating under Ontario's Police Services Act. Directly comparable as a provincially-legislated municipal police service, though at vastly larger scale and serving a major metropolitan area rather than a mid-sized Ontario city.
• Ottawa Police Service: Ontario municipal police service operating under the same legislative framework. Comparable as a provincially-regulated municipal force, though larger and serving a capital-city population with more complex policing demands.

Direct peers

• Peel Regional Police: Ontario regional police service governed by the same Police Services Act. Strongly comparable in operational structure, community-policing programs, and digital citizen service offerings.
• York Regional Police: Ontario regional police service operating under the same provincial legislative regime. Directly comparable governance, funding model, and service delivery structure to Peterborough Police Service.
• Hamilton Police Service: Ontario municipal police service operating under the same provincial legislation and serving a mid-sized Ontario city. Strong comparability on scale, governance model, community policing orientation, and service portfolio structure.
• Durham Regional Police Service: Ontario municipal police service operating under the same provincial Police Services Act framework. Directly comparable peer with similar community-policing mandate, digital service offerings, and statutory monopoly within its regional jurisdiction.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks1 record

Key highlights5 records

Customer concentration

• YouTubeyoutube.com/user/ptbolakefieldpolice
• Facebookfacebook.com/PtboPolice
• LinkedInlinkedin.com/company/peterborough-police-service
• Instagraminstagram.com/peterboroughpolice/?hl=en

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Peterborough Police Department