Voamass

What Voamass does

VOAMASS (legal name: Volunteers of America of Massachusetts, Inc.) is a Massachusetts-incorporated 501(c)(3) nonprofit founded in 1934 and headquartered in Jamaica Plain. Operating as the Massachusetts affiliate of the national Volunteers of America network (founded 1896), the organization delivers integrated, whole-person social services through six core program lines: Outpatient Behavioral Health (clinics in Quincy and Taunton plus statewide telehealth), Residential Behavioral Health (four programs with approximately 80 beds for co-occurring mental health and substance use disorders), Veteran Services (Massachusetts Bay Veterans Center in Somerville, Plymouth Area Veterans Center, SSVF, HVRP, IVTP, and the HOPE program), Re-Entry and Diversion (JMHCP, EMRGE, and sheriff's department partnerships across Essex, Plymouth, Bristol, and Barnstable counties), Workforce Development (including the Bounce Global™ soft skills curriculum), and Assisted Living (three facilities in Concord, Malden, and Ayer managed by Senior Living Residences, two of which hold the Purple Flag for Dementia Care).

The organization employs approximately 200 staff across 11+ physical sites and serves roughly 3,400 individuals and families annually, including over 1,300 veterans. Its GTM motion is referral-based and mission-driven: clients enter through online self-referrals, healthcare providers, sheriff's departments, and community outreach (including street outreach through HOPE). Revenue is assembled from multiple streams — federal grants (DOL-VETS for HVRP/IVTP), Massachusetts state agency contracts (EOVS, EOHLC, BSAS), SAMHSA funding, philanthropic donations processed through Fundraise Up and Feathr, and recurring monthly fees from the three assisted living facilities. There are no proprietary technology platforms disclosed; the organization leverages standard EHR systems, telehealth infrastructure, and its evidence-based Bounce Global™ soft skills program as its primary branded assets.

VOAMASS is regulated and accredited by Massachusetts DPH, BSAS, and CARF, and maintains a Board of Directors chaired by Phil Chadwick. Recent strategic activity has centered on geographic expansion (PAVC opened Fall 2024; Malden veteran housing pipeline for 2027), organizational scaling (first VP of Development and new Chief People Officer in 2026), and deepening government and philanthropic partnerships across the Healey-Driscoll Administration's veteran homelessness initiatives.

Name

Voamass

Legal name

Volunteers of America of Massachusetts, Inc.

Website

https://voamass.org

Company type

Private

Founded year

1934

Operating status

Operating

Short description

VOAMASS (Volunteers of America of Massachusetts) is a 501(c)(3) nonprofit, founded 1934, that delivers integrated behavioral health, veteran, re-entry, workforce development, and assisted living services to roughly 3,400 individuals annually across 11+ Eastern Massachusetts sites.

Ownership category

akta.pro rank

Product category

Behavioral Health and Social Services

NAICS

Offices of Mental Health Practitioners (except Physicians) (621330), Offices of Physicians, Mental Health Specialists (621112), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Assisted Living Facilities for the Elderly (623312), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050)

akta.pro industry

PRIMARYHLAFACAI

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers

Healthcare & Life Sciences/Healthcare Providers & Systems/Behavioral Health & Substance Use Treatment

SECONDARYHSABAIAF

Behavioral Health & Cognitive Support Coordination (Dementia, Depression, SUD)

Home & Personal Services/Elder Care & In-Home Care Services/Care Coordination & Geriatric Care Management

SECONDARYHLADAGAA

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Non-Medical In-Home Care & Personal Care

SECONDARYBPAGACAD

Mental Health & Crisis Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Health & Medical Nonprofits

SECONDARYHLADAIAA

Medical Adult Day Health Centers (ADHC)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Adult Day Health Care & Senior Day Care

Keywords

• Behavioral health services
• Veteran services
• Assisted living
• Workforce development
• Housing services

Headquarters

HQ city

Jamaica Plain

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Contracts and Grants: VOAMASS receives significant funding from government sources including Department of Labor grants (DOL-VETS for HVRP and IVTP programs), Massachusetts Executive Office of Veterans Services, Massachusetts Executive Office of Housing and Livable Communities, SAMHSA, and various state agencies. These grants fund specific programs including veteran services, re-entry programs, and supportive housing initiatives.
2. Donations and Philanthropy: As a 501(c)(3) nonprofit organization, VOAMASS accepts charitable donations from individuals, foundations, and corporations. The organization has a donate page and received grants from The Home Depot Foundation ($150,000 for Malden veteran housing project). Tax ID: 04-6004304.
3. Assisted Living Fees: VOAMASS operates three assisted living facilities (Concord Park, Forestdale Park, Nashoba Park) managed by Senior Living Residences. Residents pay monthly fees for studio and one-bedroom accommodations with support services. The facilities offer 'well-appointed studio and one-bedroom accommodations, a full range of support services, and many amenities at reasonable monthly rates.'

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Voamass (Volunteers of America of Massachusetts) provides integrated behavioral health treatment (outpatient and residential), veteran housing and employment services, re-entry and diversion programs for justice-involved individuals, workforce development, and assisted living services across Eastern Massachusetts. The organization operates six core service lines through 16 programs serving approximately 3,400 individuals annually, combining clinical treatment with housing and employment support under a whole-person care model.

Product overview

Voamass (Volunteers of America of Massachusetts) is a nonprofit human services organization providing integrated, whole-person care through multiple service lines. The organization operates a portfolio of six core service programs: Outpatient Behavioral Health (two clinics in Quincy and Taunton plus telehealth), Residential Behavioral Health (four residential programs with approximately 80 beds total for co-occurring mental health and substance use disorders), Veteran Services (including Massachusetts Bay Veterans Center, Plymouth Area Veterans Center, SSVF, HVRP, IVTP, and HOPE Program), Re-Entry and Diversion (justice system collaboration including JMHCP and EMRGE), Workforce Development (employment services with Bounce Global™ soft skills program), and Assisted Living (three facilities managed by Senior Living Residences). These services integrate clinical treatment with housing and employment support to address the interconnected needs of clients facing behavioral health challenges, homelessness, unemployment, and involvement with the criminal legal system.

Differentiator

Problem solved

Functional benefit

Brands

• Bounce Global: An evidence-based soft skills program that helps people discover, plan, and work toward goals for their future while breaking through personal and emotional barriers.

Products and services

• Outpatient Behavioral Health Counseling and medication management services provided at two community clinics in Quincy and Taunton, plus telehealth statewide. Treats anxiety, depression, substance use disorders, and provides individual/family/group therapy and medication management including MOUD/MAUD.
• Residential Behavioral Health 24/7/365 residential treatment for co-occurring mental health and substance use disorders, with wraparound care addressing employment, housing, and recovery. Four programs: Men's Hello House – Mass Ave (24 beds), Men's Hello House – Burt Street (16 beds), Women's Hello House (24 beds), and Shiloh House (16 beds).
• Veteran Services Comprehensive veteran programming including transitional and permanent housing (Massachusetts Bay Veterans Center with 24 transitional and 7 permanent units; Plymouth Area Veterans Center), SSVF, HVRP, Incarcerated Veterans Transition Program, Veteran and Family Outreach Services, VA benefits assistance, and HOPE Program for homeless veterans.
• Re-Entry and Diversion Programs helping justice-involved individuals access skills and supports for successful community return. Includes Justice and Mental Health Collaboration Program (JMHCP) for diversion, Essex Medication Re-Entry Grant Expansion (EMRGE) for opioid use disorder treatment, and Incarcerated Veterans Transition Program (IVTP), with partnerships with county sheriff's departments.
• Workforce Development Employment services helping clients reach career goals through job development, placement, skills training, and support services. Includes career coaching, resume assistance, interview preparation, financial help with uniforms, tools, licenses, and transportation, and the Bounce Global™ soft skills program.
• Assisted Living Three assisted living facilities providing studio and one-bedroom accommodations with support services for older adults: Concord Park in West Concord (with memory care unit, Purple Flag for Dementia Care accredited), Forestdale Park in Malden, and Nashoba Park in Ayer. Managed by Senior Living Residences.
• Bounce Global™ Evidence-based soft skills program helping people discover, plan, and work toward goals while breaking through personal and emotional barriers. Helps job seekers assess work readiness, identify barriers, build self-awareness and confidence, clarify career goals, and create employment plans.

Quantifiable outcome

• 3,400 individuals served in FY25; over 1,300 veterans and families annually; 400 clients receiving housing services in FY23 (up from 154 in FY22)
• +4 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Partnerships

Ten partnerships are on record, tiered core, flagship and minor.

• Medic Now FoundationcoreStrategic or Co-development Partner · 1 January 2025Partnership with Medic Now Foundation for Holiday Care and Comfort for Heroes event at Plymouth Area Veterans Center, providing free meals and support to veterans and their families.
• Massachusetts Executive Office of Veterans Services (EOVS)flagshipStrategic or Co-development Partner · 1 January 2024Partnership with EOVS to open Plymouth Area Veterans Center (PAVC) in Fall 2024 as comprehensive veteran outreach and support center. Also collaborated on HOPE program and Veteran and Family Outreach Services program with flexible funding for eligible veterans.
• Essex County Sheriff's DepartmentcoreStrategic or Co-development PartnerRobust partnership with Essex County Sheriff's Department operating programs at Middleton House of Correction, Essex County Pre-Release and Re-Entry Center, and Women in Transition facility. VOAMASS provides substance use treatment, mental health services, job training, and life skills coaching for incarcerated and pre-release individuals.
• Plymouth County Sheriff's DepartmentcoreStrategic or Co-development PartnerVOAMASS serves individuals in Plymouth County through the Incarcerated Veterans Transition Program (IVTP) in partnership with Plymouth County Sheriff's Department.
• Department of Labor Veterans' Employment and Training Service (DOL-VETS)coreStrategic or Co-development PartnerVOAMASS operates Homeless Veterans' Reintegration Program (HVRP) and Incarcerated Veterans Transition Program (IVTP) through DOL-VETS. These programs assist veterans who have been homeless or incarcerated to obtain employment and stable housing.
• Second Chance CarscoreStrategic or Co-development PartnerLong-time partnership providing vehicles to VOAMASS clients in recovery. Second Chance Cars collaborates with Somerville Vocational School where students work on cars as part of their training. Client Ron received a car to overcome transportation barriers and pursue employment goals.
• Somerville Vocational SchoolminorStrategic or Co-development PartnerStudents at Somerville Vocational School work on vehicles as part of their training. Refurbished cars are donated to VOAMASS clients through Second Chance Cars partnership.
• Veterans Legal ServicescoreStrategic or Co-development PartnerVeterans Legal Services helped client Theresa with legal support during her housing crisis, working alongside VOAMASS case managers to secure stable housing.
• Senior Living ResidencesflagshipImplementation/ SI/ Consulting PartnerSenior Living Residences of Braintree manages the three assisted living properties (Concord Park, Forestdale Park, Nashoba Park). They are described as 'a leader in assisted living throughout New England.' All three facilities are licensed by Massachusetts Executive Office of Elder Affairs.
• Plymouth IndependentminorGTM or Marketing PartnerLocal news outlet that featured the Plymouth Area Veterans Center, helping raise awareness of veteran services in the South Shore area.

Scale indicators13 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Justice Resource Institute (JRI): Massachusetts-based nonprofit providing behavioral health, trauma, and residential services across multiple populations including justice-involved youth and adults. Comparable in multi-service-line human services delivery and CARF-accredited programs.
• North Suffolk Mental Health Association: Eastern Massachusetts behavioral health provider offering outpatient, residential, and community-based mental health services. Directly comparable outpatient/mental health clinic footprint in Quincy-adjacent communities.
• The Home for Little Wanderers: Greater Boston nonprofit providing behavioral health, residential, and community-based services for children, youth, and families. Comparable multi-service-line social services model with similar funding profile and Massachusetts geography.
• Bay Cove Human Services: Boston-area nonprofit providing integrated behavioral health, housing, and workforce services for individuals with mental health and substance use challenges. Direct peer to VOAMASS's outpatient, residential, and re-entry programs in Eastern Massachusetts.
• Eliot Community Human Services: Massachusetts nonprofit operating behavioral health, housing, and recovery programs statewide. Directly comparable to VOAMASS's outpatient, residential, and supportive housing service portfolio serving similar vulnerable populations.

Emerging players

• Casa Esperanza: Boston-area nonprofit providing bilingual behavioral health and substance use treatment for Latino communities. Comparable residential SUD treatment model and Massachusetts-based footprint, with narrower population focus.
• Senior Living Residences: New England-based assisted living operator that manages VOAMASS's three assisted living facilities (Concord Park, Forestdale Park, Nashoba Park). Comparable through its dementia-capable assisted living focus and Purple Flag accreditation.

Broad incumbents

• Commonwealth Care Alliance: Massachusetts-based integrated healthcare nonprofit serving individuals with complex medical, behavioral health, and social needs via MassHealth. Comparable whole-person care delivery model and target populations, with broader managed care scope.
• Volunteers of America National Services: National parent organization with 30+ state affiliates operating programs in 46 states. VOAMASS is the Massachusetts affiliate; VOA National is the broader incumbent that sets standards, distributes federal grants, and supports affiliates.

Regional players

• Massachusetts Housing & Shelter Alliance: Statewide nonprofit advocacy and services organization addressing homelessness in Massachusetts. Erin Donohue Lanzo (VOAMASS CSERO) previously worked at MHSA. Comparable policy/funding focus on housing instability and homelessness.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/VOAMASS
• LinkedInlinkedin.com/company/volunteers-of-america-of-massachusetts

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Voamass