Victorian Ombudsman
- Company typePublic
- Founded1973
- HeadquartersMelbourne, Australia
- Headcount—
- GTM typeB2C
- OfferingServices
Victorian Ombudsman firmographics
Firmographics- Name
- Victorian Ombudsman
- Legal name
- Victorian Ombudsman
- Website
- https://ombudsman.vic.gov.au
- Company type
- Public
- Founded year
- 1973
- Operating status
- Operating
- Ownership category
- akta.pro rank
Victorian Ombudsman industry classification
Industry- Product category
- Public Sector Ombudsman and Government Oversight
- NAICS
- Public Administration (92), Justice, Public Order, and Safety Activities (922), Executive, Legislative, and Other General Government Support (921)
- SIC
- Services-Legal Services (8111)
- akta.pro primary industry
- Education Ombudsman, Appeals & Complaints Offices (EDADAAAK)
Keywords
Where Victorian Ombudsman is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Victorian Ombudsman business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Government Funding: Publicly funded government organization that provides free services to Victorians. Funded through the Victorian Parliament. No commercial revenue generation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Free complaint service for Victorian residents |
| One time/ perpetual license | Pay-as-you-go | Freedom of Information requests |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels8 records
Victorian Ombudsman product offering
Product offeringCore offering
The Victorian Ombudsman independently investigates and resolves complaints about actions and decisions of Victorian state and local government organisations, councils, and publicly funded bodies, and handles public interest disclosures from public sector whistleblowers. It publishes investigation reports, conducts training for the public sector, and provides guidance on good administrative practice. All complaint-handling services are provided free of charge to Victorian residents.
Product overview
The Victorian Ombudsman operates as a single, unified government oversight service rather than a platform-plus-modules architecture. Its core offerings center on complaint handling and investigation services for Victorian public sector agencies. The primary digital touchpoints include an Online Complaint Form for submissions, Investigation Reports documenting findings, Training Programs (hosted on an external Power Apps Portal), Good Practice Guides, and multilingual content through its Translation Services. The service also publishes regular Newsletters and maintains transparency through its Procurement Activity Plan.
Differentiator
Problem solved
Functional benefit
Products and services
- Online Complaint Form
Quantifiable outcome
- Over 18,000 complaints handled annually
- +2 more outcomes
Companies that use Victorian Ombudsman
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles3 records
Victorian Ombudsman technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Victorian Ombudsman partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered minor and core.
- University of MelbourneminorStudent placement partnership offering law students the opportunity to apply for placement at the Victorian Ombudsman office. Students must have completed Administrative Law as part of their degree.
- Monash UniversityminorStudent placement partnership offering law students the opportunity to apply for placement at the Victorian Ombudsman office. Students must have completed Administrative Law as part of their degree.
- EY SweeneycoreThird-party vendor engaged to conduct Complainant Satisfaction Survey. Collects and manages survey responses independently from the Ombudsman. Contact: 1800 161 412 or [email protected]
- Microsoft Dynamics 365coreEmail hosting platform for distribution list database used to send email updates and newsletters to subscribers.
Scale indicators5 records
Recent moves6 records
Expansion highlights4 records
Victorian Ombudsman competitors and assessment
Company assessmentDirect peers
- Energy and Water Ombudsman (Victoria): Industry-specific Victorian ombudsman resolving complaints about energy and water providers; shares the same state jurisdiction and the same statutory complaint-handling/alternative dispute resolution model, with shared board links via the Audit and Risk Committee.
- NSW Ombudsman: New South Wales' state ombudsman handling complaints about state and local government agencies; closely parallel in mandate, structure, and complaint investigation powers, differing only by jurisdiction.
- Queensland Ombudsman: Queensland's independent state ombudsman with similar investigative jurisdiction over state agencies and local councils; directly comparable in scope, statutory authority, and public-facing complaint model.
- Tasmania Ombudsman: Tasmania's independent state ombudsman with statutory authority to investigate state and local government agencies; functionally equivalent to the Victorian Ombudsman at smaller jurisdictional scale.
- Commonwealth Ombudsman: Australia's federal-level ombudsman investigating Commonwealth government agencies and statutory entities; directly comparable in function, statutory powers, and complaint-handling model, operating at the federal tier rather than the Victorian state tier.
- South Australian Ombudsman: South Australia's state-level independent ombudsman investigating public administration complaints; directly parallel in function, powers under an Ombudsman Act, and service delivery model.
- Western Australian Ombudsman: Western Australia's state ombudsman investigating complaints about state and local government; functionally equivalent to the Victorian Ombudsman in mandate, complaint handling, and investigative powers.
- ACT Ombudsman: Australian Capital Territory's ombudsman handling complaints about ACT government agencies; directly comparable in mandate, complaint resolution process, and statutory authority within a smaller jurisdiction.
Regional players
- New Zealand Ombudsman: Trans-Tasman peer with a near-identical statutory ombudsman role investigating central and local government agencies; comparable in mandate and complaint model but operating in a different national jurisdiction.
Broad incumbents
- Office of the Australian Information Commissioner: Federal privacy and information-access regulator handling FOI and privacy complaints against government agencies; broader in scope but overlapping with the Ombudsman's privacy, FOI ($34.50 fee), and administrative-conduct oversight functions.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Victorian Ombudsman social profiles
Digital presenceVictorian Ombudsman financial estimates
Financial estimateRevenue estimate
Valuation estimate
Victorian Ombudsman leadership team
Management profileNumber of profiles
Profiles8 records
Victorian Ombudsman funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Victorian Ombudsman M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Victorian Ombudsman
What does Victorian Ombudsman do?
The Victorian Ombudsman independently investigates and resolves complaints about actions and decisions of Victorian state and local government organisations, councils, and publicly funded bodies, and handles public interest disclosures from public sector whistleblowers. It publishes investigation reports, conducts training for the public sector, and provides guidance on good administrative practice. All complaint-handling services are provided free of charge to Victorian residents.
Is Victorian Ombudsman a public or private company?
Victorian Ombudsman is a public company. It is classified as state government owned and is currently operating.
When was Victorian Ombudsman founded?
Victorian Ombudsman was founded in 1973.
Where is Victorian Ombudsman based?
Victorian Ombudsman is headquartered in Melbourne, Australia, in the Oceania region.
How does Victorian Ombudsman make money?
One revenue line is on record: government Funding.
Who are Victorian Ombudsman's main competitors?
Direct peers on record are Energy and Water Ombudsman (Victoria), NSW Ombudsman, Queensland Ombudsman, Tasmania Ombudsman, Commonwealth Ombudsman, South Australian Ombudsman, Western Australian Ombudsman and ACT Ombudsman. New Zealand Ombudsman is listed as a regional player. Office of the Australian Information Commissioner is listed as a broad incumbent.
Does Victorian Ombudsman have an API?
No public API is recorded for Victorian Ombudsman.
What industry is Victorian Ombudsman in?
Victorian Ombudsman's product category is Public Sector Ombudsman and Government Oversight. Its primary akta.pro industry code is EDADAAAK, Education Ombudsman, Appeals & Complaints Offices. Its NAICS code is 92 and its SIC code is 8111.