Nelcwit

What Nelcwit does

Resilience Center of Franklin County (RCFC), formerly the New England Learning Center for Women in Transition (NELCWIT), is a 501(c)(3) nonprofit organization founded in 1975 and headquartered in Greenfield, Massachusetts with a satellite office in Orange. It is the designated sexual and domestic violence crisis center for Franklin County and the North Quabbin region, serving survivors of domestic violence, sexual assault, stalking, and incest across all genders, sexual orientations, and backgrounds. Services are delivered entirely free of charge, with no insurance or immigration-status requirements, and bilingual English/Spanish staffing is supplemented by telephone interpretation in over 200 languages plus TTY access.

The service portfolio comprises nine integrated programs: a 24/7 multilingual crisis hotline, walk-in counseling at both offices, trauma-informed counseling and advocacy, SAFEPLAN court advocacy for 209A/258E protection orders, the Domestic Violence Intervention Project (DVIP) embedded with the Northwestern District Attorney's Office and local police, 24/7 medical advocacy during SANE exams at regional hospitals, the Franklin County Children's Visitation Program (FCCVP) for supervised non-custodial visitation, peer support groups, and monthly legal information sessions. Operations rely on standard office and case management systems plus third-party telephone interpretation rather than proprietary technology.

The business model is non-commercial: all services are free to end users. Operating revenue is sourced from a diversified mix of state and county government grants (Department of Public Health, Massachusetts Office for Victim Assistance), foundation grants (United Way of Pioneer Valley, Community Foundation of Western MA, Women's Fund of Western Massachusetts, Reframe Fund, TD Bank Charitable Foundation), corporate and bank sponsorships, and individual donations. Direct-service staff are unionized members of SEIU Local 509, and the organization is governed by a volunteer Board of Directors. Financial figures are not publicly disclosed.

Name

Nelcwit

Legal name

Resilience Center of Franklin County

Website

https://rcfcma.org

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

11–50 employees

Short description

The Resilience Center of Franklin County (formerly NELCWIT) is a 501(c)(3) nonprofit providing free 24/7 crisis intervention, counseling, advocacy, and supervised visitation services for survivors of domestic and sexual violence in Franklin County and North Quabbin, Massachusetts.

Ownership category

akta.pro rank

Product category

Domestic and Sexual Violence Survivor Support Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

akta.pro secondary industry

Protection, Child Protection & Gender-Based Violence (GBV) Response (BPAGAAAG)

Keywords

• Domestic violence services
• Sexual assault advocacy
• Crisis intervention support
• Supervised visitation programs
• Survivor counseling services

Headquarters

HQ city

Greenfield

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Foundation and Government Grants: Primary funding from government grants (Department of Public Health, Massachusetts Office for Victim Assistance) and foundation support (United Way of Pioneer Valley, Community Foundation of Western MA, Women's Fund of Western Massachusetts, Reframe Fund, TD Bank Charitable Foundation). EIN: 04-2616922.
2. Individual Donations: Accepts individual monetary donations at various levels ($25-$1000+). Also accepts stock and mutual fund donations, vehicle donations, and check donations by mail.
3. Free Services (No-Fee Model): All services for survivors are provided free of charge, regardless of health insurance or immigration status. The organization is a 501(c)(3) nonprofit, indicating reliance on charitable contributions and grants rather than service fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels4 records

Core offering

RCFC provides free, confidential crisis intervention, counseling, and advocacy services to individuals affected by domestic and sexual violence in Franklin County and the North Quabbin region of Massachusetts. The organization operates a 24/7 multilingual crisis line, in-person walk-in support, court advocacy, medical advocacy during SANE exams, supervised children's visitation, peer support groups, and public education programs. All services are offered at no charge regardless of insurance coverage or immigration status.

Product overview

Nelcwit (now Resilience Center of Franklin County) offers a comprehensive suite of survivor-centered support services, not a technology product. The organization provides a unified crisis intervention platform consisting of: a 24-hour multilingual crisis hotline; walk-in counseling and advocacy services; SAFEPLAN court advocacy; the Domestic Violence Intervention Project (DVIP) for police-partnered response; medical advocacy during hospital visits; the Franklin County Children's Visitation Program (FCCVP) for supervised family visits; and peer support groups. These services are free, confidential, trauma-informed, and available regardless of insurance or immigration status.

Differentiator

Problem solved

Functional benefit

Products and services

• Counseling and Advocacy

Quantifiable outcome

• Services provided free of charge to all survivors regardless of insurance or immigration status
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered core and minor.

• Franklin County North Quabbin DV Task ForcecoreStrategic or Co-development PartnerCoalition of domestic violence organizations and allies working to end domestic violence in the region. RCFC coordinates the task force.
• Mayors DV Task ForcecoreStrategic or Co-development PartnerMunicipal task force focused on domestic violence prevention and survivor support.
• Northwestern District Attorney's Office (David E. Sullivan)coreStrategic or Co-development PartnerPartners with RCFC on the Domestic Violence Intervention Project (DVIP), connecting survivors with advocates after domestic violence incidents.
• Safe PassagecoreStrategic or Co-development PartnerLocal domestic violence organization providing hotline, shelter, counseling, and legal advocacy services in the region.
• Salasin ProjectcoreStrategic or Co-development PartnerLocal project providing assistance with meeting basic needs for survivors of domestic and sexual violence.
• Community Action Pioneer ValleyminorStrategic or Co-development PartnerCommunity organization providing economic support, information, and referrals for local residents.
• Community Health Center of Franklin CountyminorStrategic or Co-development PartnerFederally Qualified Health Center providing healthcare services; partner in providing comprehensive care to survivors.
• Community Legal AidminorStrategic or Co-development PartnerLegal services organization providing assistance to survivors navigating the legal system.
• Cradles to CrayonsminorStrategic or Co-development PartnerOrganization providing essential items for children in need; supports families served by RCFC.
• Baystate Franklin Medical CenterminorStrategic or Co-development PartnerLocal hospital providing healthcare services; hosts medical advocacy partnership for survivors.
• Franklin County Nonprofit CollaborationminorStrategic or Co-development PartnerCoalition of nonprofit organizations working together on shared community goals.
• Perinatal CoalitionminorStrategic or Co-development PartnerCoalition focused on perinatal health; partners with RCFC on survivor support during pregnancy and new parenthood.
• Franklin County Resource NetworkminorStrategic or Co-development PartnerNetwork of organizations providing resources and referrals for Franklin County residents.

Scale indicators3 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• The Network/La Red: A Boston-based organization providing domestic violence services specifically to LGBTQ+ and poly communities — directly comparable to RCFC's documented specialty in LGBTQ+ survivor services.
• HarborCOV: A Holyoke, MA-based domestic violence agency providing shelter, advocacy, counseling, and supervised visitation — directly comparable to RCFC, particularly on the FCCVP-style supervised visitation line.
• Jeanne Geiger Crisis Center: A Amesbury, MA domestic violence agency providing shelter, advocacy, and youth violence prevention — directly comparable in service model and Massachusetts context to RCFC.
• Casa Myrna Vazquez: Massachusetts' largest domestic violence organization based in Boston, offering shelter, counseling, legal advocacy, and economic empowerment — directly comparable across the full service stack to RCFC.
• REACH Beyond Domestic Violence: A Waltham, MA-based domestic violence agency providing shelter, counseling, and community-based advocacy — directly comparable mission and service structure to RCFC.
• Womanshelter/Compardero: A western Massachusetts domestic violence and sexual assault organization based in Holyoke providing shelter, counseling, advocacy, and 24/7 hotlines — directly comparable in service breadth, language access, and regional scope.
• The Salasin Project: A local Franklin County, MA project assisting survivors of domestic and sexual violence with basic needs and case management — directly overlapping RCFC's survivor services mission and geography.
• Safe Passage: A regional domestic violence organization based in nearby Hampshire County, MA, providing hotline, shelter, counseling, and legal advocacy — directly comparable to RCFC in service mix and target population, and explicitly identified as a strategic partner.

Broad incumbents

• Jane Doe Inc. The Massachusetts statewide coalition against sexual assault and domestic violence — a broader umbrella organization that RCFC interfaces with as a member agency, providing funding, training, and policy advocacy.
• YWCA of Western Massachusetts: A larger regional organization providing domestic violence services alongside broader women-empowerment programming — overlapping with RCFC's DV service line but operating a wider portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/nelcwit

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nelcwit