HEALTH SYSTEMS SUPPORT LIMITED

What HEALTH SYSTEMS SUPPORT LIMITED does

Health Systems Support Ltd (HSS) is a UK-based managed services partner specialising in Electronic Patient Record (EPR) implementation and transformation for the National Health Service and adjacent healthcare organisations. Founded in 2018 and headquartered in Chobham, Surrey, HSS delivers end-to-end EPR programme support across the full lifecycle — from initial strategy and procurement through to training, go-live, and post-live optimisation — for major clinical systems including Oracle Health, Epic, Meditech, and SystmOne. The company differentiates by operating as a delivery partner accountable for programme outcomes rather than as a staffing agency placing contractors, with permanently employed experts leading engagements from start to finish to preserve continuity and institutional knowledge.

HSS's core technology is its proprietary Training Development Management System (TDMS), an in-house application that provides transparency over implementation, change, and adoption progress, replacing manual spreadsheet-based tracking with an evidence-based methodology. The company maintains five ISO certifications — 9001:2015 (quality), 14001:2015 (environmental), 22301:2019 (business continuity), 20000-1:2018 (IT service management), and 27001:2022 (information security) — credentials typically required for NHS data-handling engagements. HSS also offers specialised add-on services including clinically-led training, go-live and stabilisation support, and process mapping that addresses the human side of transformation (engagement, adoption, confidence, and culture).

HSS generates revenue through managed services contracts structured around delivery accountability rather than resource placement. Its go-to-market relies heavily on UK government and NHS procurement frameworks — the company is listed on 15 frameworks including Crown Commercial Service (G-Cloud 14, DOS7, TEPAS2), NHS procurement hubs (East of England NHS Collaborative Procurement Hub, London Procurement Partnership, Workforce Alliance), and other public sector frameworks. Since establishment, HSS has delivered 66 programmes including 25 training programmes and 10 full EPR go-lives. The company is privately held with no disclosed institutional investment, operates a single UK office, and is led by COO Max Wheeler.

Name

HEALTH SYSTEMS SUPPORT LIMITED

Legal name

Health Systems Support Ltd

Website

https://healthsystemssupport.co.uk

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Health Systems Support Ltd (HSS) is a UK-based managed services partner delivering end-to-end Electronic Patient Record (EPR) implementation, training, and optimisation for NHS trusts and healthcare organisations across major clinical systems including Oracle Health, Epic, Meditech, and SystmOne.

Ownership category

akta.pro rank

Product category

EPR Implementation and Healthcare IT Managed Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Hospital Shared Services, GPOs & System Support Organizations (HLAFAAAO)

Keywords

• EPR implementation services
• NHS managed services
• Healthcare digital transformation
• Clinical system training
• Go-live support

Headquarters

HQ city

Woking

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Managed Services: HSS provides managed services as delivery partners rather than a staffing firm. They are accountable for deliverables and work alongside client teams throughout EPR programmes. Their model focuses on permanently employed experts who lead from start to finish, ensuring continuity and accountability.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Health Systems Support is a managed services partner that delivers end-to-end Electronic Patient Record (EPR) implementation, training, go-live support and post-live optimisation for NHS trusts and healthcare organisations. Services span strategy and procurement through long-term optimisation across major clinical platforms (Oracle Health, Epic, Meditech, SystmOne), delivered by permanently employed expert teams and supported by an in-house Training Development Management System (TDMS).

Product overview

Health Systems Support offers a unified managed services approach to healthcare digital transformation, built around EPR implementation and optimization. Their core offering combines managed services (rather than staffing solutions) with bespoke proprietary tools including the Training Development Management System (TDMS). The company supports all major clinical systems (Oracle Health, Epic, Meditech, SystmOne) across the full EPR programme lifecycle—from initial strategy and procurement through to training, go-live, and long-term optimization—delivered by permanently employed experts who provide continuity and accountability.

Differentiator

Problem solved

Functional benefit

Products and services

• EPR Implementation Services End-to-end Electronic Patient Record (EPR) implementation services including strategy, procurement, training, go-live support, and long-term optimisation. Delivered across the full EPR lifecycle to enhance frontline productivity for NHS trusts and healthcare organisations.
• Managed Services Managed services partner providing delivery accountability rather than staffing solutions. Experienced, permanently employed HSS experts serve as an extension of the client's organisation, leading EPR programmes from start to finish to ensure continuity and accountability.
• Training Services Clinically-led training programmes designed for EPR systems. Training is role-based and tailored to specific clinical workflows, delivered at the point of need to maximise adoption and competency development.
• Go-Live Support On-site and remote support during the critical go-live period and post-live stabilisation, including rapid deployment of experienced staff during strikes, delays, declared incidents, or late changes.
• Training Development Management System (TDMS) Proprietary in-house application that aligns to programme structure and provides transparency over how implementation, change, and adoption are progressing. Replaces labour-intensive spreadsheets and email threads while integrating into existing processes, providing evidence-based oversight and repeatability of a consistent approach across every programme.

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature1 record

Partnerships

Five partnerships are on record, tiered core and minor.

• Crown Commercial ServicecoreChannel Partner/ Reseller/ DistributorListed supplier on Crown Commercial Service framework, providing services to UK public sector including NHS organisations.
• East of England NHS Collaborative Procurement HubcoreChannel Partner/ Reseller/ DistributorPartner procurement hub for NHS framework access, enabling NHS trusts to procure HSS services through collaborative frameworks.
• London Procurement PartnershipcoreChannel Partner/ Reseller/ DistributorNHS collaborative procurement partnership providing framework access for London-region healthcare organisations.
• Workforce AlliancecoreChannel Partner/ Reseller/ DistributorNHS workforce-focused procurement framework enabling access to HSS managed services and implementation support.
• Constellia (via AEC Omni CPV Neutral Vendor MSP Framework)minorChannel Partner/ Reseller/ DistributorNeutral vendor MSP framework for multi-specialism services providing additional channel access for HSS offerings.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Deloitte: Big Four firm with a sizeable UK health and public-sector practice delivering NHS EPR transformation, strategy, and technology programmes. Overlaps with HSS on NHS transformation work but operates at significantly larger scale across many industries.
• CGI: Global IT services firm with a long-standing UK NHS and healthcare technology practice delivering EPR and clinical system programmes. Comparable to HSS on NHS client base, though operates across multiple geographies and industries.
• Accenture: Global systems integrator with one of the largest UK healthcare and NHS EPR practices. Competes with HSS on flagship NHS go-lives and digital transformation programmes, but as part of a much broader portfolio and at considerably larger scale.

Direct peers

• BJSS: UK enterprise technology consultancy with a strong public-sector and NHS practice delivering large-scale digital programmes. Competes with HSS on NHS EPR and digital transformation engagements, though at typically larger programme scale.
• Ideal Health: UK healthcare IT consultancy focused on EPR implementation and digital transformation for the NHS. Competes head-to-head with HSS on NHS trust go-lives, training, and post-live optimization, with a similar boutique managed-services positioning.
• Kainos: UK and Ireland-headquartered digital transformation company with a substantial NHS EPR and healthcare practice. Directly competes with HSS for NHS digital health implementation work, particularly on Epic and other major EPR programmes, and shares the managed-services delivery model.
• Cloud21: UK digital health consultancy supporting NHS organisations with EPR, interoperability, and clinical system implementations. Direct peer to HSS in terms of NHS focus and managed-services delivery for clinical system transformations.
• Answer Digital: Leeds-based digital consultancy with a dedicated healthcare division delivering EPR, integration, and analytics programmes for NHS organisations. Comparable to HSS in target customers, UK NHS focus, and managed-service delivery style.
• Illuminate Consulting: UK health and care consultancy specialising in digital transformation, EPR rollouts, and change management across NHS trusts. Similar boutique scale and clinically led positioning as HSS.

Emerging players

• Trustmarque: UK-based IT services provider with public-sector and NHS healthcare customers, offering digital transformation and technology implementation support. Adjacent peer with partial overlap with HSS on NHS digital delivery, though a broader IT services scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/health-systems-support

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HEALTH SYSTEMS SUPPORT LIMITED