What Holbæk Kommune does

Holbæk Kommune is a Danish municipal government entity headquartered at Kanalstræde 2, 4300 Holbæk, administering public services across 18 local areas in Region Sjælland. The municipality employs between 1,001 and 5,000 staff and delivers the full statutory scope of Danish municipal responsibilities: folkeskole education in every local area, home nursing (Sygeplejen) across 11+ neighborhood sites, elderly care, children's services, social services, building permitting, waste management, road maintenance across ~871 km of public roads, library services, cultural and leisure programs, and the Orø-Holbæk ferry service. Its primary "customers" are residents (borgere), local businesses (virksomheder), and associations (foreninger), with no commercial pricing applied to standard services. Operations are funded primarily through municipal tax (kommunal skat), state block grants, and nominal fees for items such as passports and building permits.

The municipality's digital product portfolio combines citizen-facing and administrative tools. Holbæk Borgertip is a free iOS/Android citizen reporting app for road damage, flooding, giant hogweed, and overflowing waste bins, integrated with municipal technical services. AI-powered products include RoboRef (records meetings, transcribes audio via speech-to-text, then generates draft minutes via a language model with recordings deleted post-transcription), Muni Chatbot (a 24/7 chatbot and voicebot on holbaek.dk that anonymizes personal data within seconds), Kaila Kommune 360 (AI search and summarization over legislation, case law, and municipal practice), and Kaila Jura (legal drafting assistant built on Karnov's database that analyzes internal documents and proposes legal arguments). Underlying authentication and messaging are handled via national infrastructure: NemID/MitID, NemLog-in3, Borger.dk, and Virk.dk; appointment booking uses FrontDeskSuite.

The operating model is governance-driven rather than market-driven. A 31-member Kommunalbestyrelse (Municipal Council) is elected by citizens; there is no parent company, no subsidiaries, and no private equity or venture capital involvement. Key partnerships include Bech-Bruun Advokatpartnerselskab as external Data Protection Officer, Roskilde Universitet for chatbot research, Digitaliseringsstyrelsen for digital infrastructure standards, and Datatilsynet as the supervisory authority. Marketing and citizen communication run through holbaek.dk, the @holbkom Facebook page (joint data controller with Meta), and physical Borgerservice centers.

Name

Holbæk Kommune

Legal name

Holbæk Kommune

Website

https://holbaek.dk

Company type

Public

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Holbæk Kommune is a Danish municipality in Region Sjælland delivering public services — education, healthcare, elderly care, social services, infrastructure, and waste management — across 18 local areas, supported by AI-driven citizen and administrative tools.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Operators Of Nonresidential Buildings (6512), Refuse Systems (4953)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industry

Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Municipal public services
• Primary education
• Home nursing
• Waste management
• Citizen self-service

Headquarters

HQ city

Holbæk

HQ country

Denmark

HQ region

Europe

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels5 records

Marketing channels4 records

Core offering

Holbæk Kommune is a Danish municipal authority (offentlig myndighed) that delivers statutory local government services to residents and businesses within its jurisdiction, including folkeskole (public primary education), hjemmesygepleje (home nursing) and plejecentre (elderly care), child and youth services (børnehaver), waste collection and recycling, building permits, road and infrastructure maintenance (approximately 871 km of public roads and bicycle paths), cultural and sports facilities, the Orø–Holbæk ferry, and citizen-facing services through Borgerservice centers and the holbaek.dk self-service portal. The municipality also operates internal AI tools (RoboRef, Muni Chatbot, Kaila Kommune 360, Kaila Jura) and a mobile reporting app (Holbæk Borgertip).

Product overview

Holbæk Kommune is a Danish municipal government offering digital citizen services alongside traditional municipal functions including social services, education, healthcare, elderly care, waste management, and road maintenance. The digital portfolio consists of citizen-facing self-service tools (Holbæk Borgertip app/web), administrative AI tools for staff (RoboRef for meeting documentation, Kaila legal AI systems), and the Muni chatbot for 24/7 citizen inquiry support. The municipality's digital infrastructure also includes video surveillance systems, digital post integration with national platforms, and various appointment booking systems.

Differentiator

Problem solved

Functional benefit

Brands

• Holbæk Borgertip: A mobile app for citizens to report issues such as road damage, water on roads, giant hogweed, or full waste bins to the municipality.

Products and services

• Holbæk Borgertip Free citizen reporting service allowing Holbæk residents to submit geo-tagged reports of municipal issues via a smartphone app and web interface. Targets residents of Holbæk Kommune as a self-service channel for technical and environmental matters.
• RoboRef AI-powered meeting documentation tool that records conversations, converts audio to text via speech-to-text algorithms, and generates draft meeting minutes using a language model. Designed for internal municipal staff use; sound recordings are deleted after transcription.
• Muni Chatbot 24/7 AI chatbot and voicebot on the municipal website that answers citizen questions about municipal rules, opening hours, passport requirements, and self-service options. Personal data is anonymized within seconds of interaction.
• Kaila Kommune 360 Legal reference and search tool providing access to legislation, case law, guidelines, and municipality-specific practice with AI-based search and summary capability for internal municipal staff.
• Kaila Jura AI-based legal assistant with extended functionality for analyzing internal documents, generating draft legal texts, and proposing legal arguments grounded in Karnov's legal database. Used internally by municipal legal staff.
• Folkeskole (Public Primary Schools) Public primary school education (folkeskole) with at least one school in every of the 18 local areas of Holbæk Kommune. Each school has its own nærledelse (local leadership) and identity; intended for all children of school age residing in the municipality.
• Sygeplejen (Home Nursing Service) Municipal home nursing (hjemmesygepleje) delivered at patients' homes across branches in Svinninge, Stenhusvej, Roskildevang, Vipperød, Mårsø, Tølløse, Elisabethcentret, Orø, Jyderup, Mørkøv, Regstrup, and Undløse. Provided to elderly and medically eligible residents of Holbæk Kommune.
• Borgerservice (Citizen Service Centers) In-person citizen service center for passports, driver's licenses, and general administrative assistance. Accepts Dankort, Visa Dankort, Mastercard, Maestro, Visa Electron, JCB, and China Unionpay payment cards.
• Færgefarten Orø–Holbæk (Orø–Holbæk Ferry Service) Public ferry operation providing transport between Orø and Holbæk for residents and visitors.
• Genbrugspladser (Recycling Stations) Municipal recycling stations (genbrugspladser) for citizens to dispose of waste and bulky items within Holbæk Kommune.
• Holbæk Bibliotekerne (Public Libraries) Public library branches with locations in Holbæk, Jyderup, Svinninge, and Tølløse offering self-service access to local library holdings; closed on public holidays.

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Bech-Bruun AdvokatpartnerselskabcoreOthersBech-Bruun Advokatpartnerselskab serves as Holbæk Kommune's Data Protection Officer (Databeskyttelsesrådgiver/DPO). Located at Gdanskgade 18, 2150 København. Contact: [email protected], phone 72 27 30 02 (weekdays 9-16). Citizens with sensitive personal information should use the secure message function when contacting the DPO.
• Meta Platforms Ireland Ltd. (Facebook)minorOthersJoint data controllers for Holbæk Kommune's Facebook page (@holbkom). Meta handles collection of Facebook Insight data including age, gender, relationship status, occupation, lifestyle, interests, purchase information, and geographic data through cookies with 2-year expiration. Holbæk Kommune does not use the aggregated information from Facebook cookies.
• DigitaliseringsstyrelsencoreTechnology or IntegrationDanish Digitalisation Agency provides digital infrastructure and standards including cookie guidance, digital supervision, and technical frameworks that Holbæk Kommune follows for website operations and data protection compliance.
• DatatilsynetcoreOthersDanish Data Protection Agency is the supervisory authority for GDPR compliance. Citizens can file complaints regarding Holbæk Kommune's data processing to Datatilsynet. Located at Carl Jacobsens Vej 35, 2500 Valby.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Others

• Kombit: Joint municipal IT venture owned by Danish municipalities that develops and operates shared digital infrastructure. Adjacent ecosystem player that supplies technology platforms used by Holbæk Kommune and its peers, making it comparable as an enabling technology partner.

Direct peers

• Slagelse Kommune: Regional peer in Region Sjælland administering identical municipal services under the same statutory framework. Similar size and operational scope to Holbæk Kommune.
• Københavns Kommune: Copenhagen's municipal government provides the same full range of local public services (education, healthcare, social services, infrastructure) under the same Danish municipal legal framework. It is the largest direct peer and operates comparable digital citizen-service platforms.
• Aarhus Kommune: Denmark's second-largest municipality delivers identical categories of public services—schools, elderly care, technical infrastructure, and citizen self-service—under the same statutory framework, making it a directly comparable peer for service portfolio and scale.
• Roskilde Kommune: Neighboring municipality in Region Sjælland with directly overlapping service responsibilities, comparable demographic profile, and similar budget scale. Operates under the same regional governance structure.
• Frederiksberg Kommune: Independent municipality fully enclosed within Copenhagen, operating under the same Danish municipal law. Comparable in service breadth despite denser urban geography.
• Odense Kommune: Odense Kommune provides the same comprehensive municipal services funded by kommuneskat and government grants. Comparable in operating model and the breadth of digital citizen engagement initiatives.
• Aalborg Kommune: Aalborg Kommune is a mid-to-large Danish municipality administering education, healthcare, social services, and infrastructure under the same national legal and funding regime as Holbæk Kommune.
• Guldborgsund Kommune: Region Sjælland municipality offering the same comprehensive municipal services. Comparable administrative scale and service portfolio structure to Holbæk Kommune.
• Næstved Kommune: Another Region Sjælland municipality providing the same full municipal service portfolio. Comparable in geographic and demographic characteristics to Holbæk Kommune.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/holbek-kommune

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Holbæk Kommune