NWPD

What NWPD does

The New Westminster Police Department is a municipal police agency founded in 1873 that provides law enforcement services exclusively to the City of New Westminster, British Columbia, Canada. As the only police service with jurisdiction within city limits, NWPD operates under BC Police Service and Ministry of Justice oversight and is led by Chief Constable Paul Hyland. The department delivers core policing functions including 24/7 emergency response via 9-1-1, non-emergency dispatch at 604-525-5411, criminal investigations through specialized units (Street Crime Unit, Major Crime Unit), victim assistance, missing person investigations, and community-based crime prevention programs such as Soccer School and the Student Police Academy.

NWPD's service delivery relies on a technology stack that includes a Coplogic-powered online reporting platform upgraded in 2026 to support six languages (Tigrinya, French, Arabic, Somali, simplified Chinese, Dari), a Transport Canada-certified drone program for aerial surveillance and search operations, and a recently redesigned WCAG 2.0 AA-compliant public website with a Quick Escape safety feature. The department also operates specialized support assets such as PADS Sokka, an accredited facility dog from Pacific Assistance Dogs Society that assists victims during investigations and court proceedings. Operational scale in October 2025 included 1,100+ monthly calls for service and 60 reports to Crown Counsel.

Unlike commercial enterprises, NWPD is a government entity funded through municipal taxation and provincial grants, with no commercial revenue model. Supplementary provincial funding includes the SITE (Specialized Investigation and Targeted Enforcement) and C-Step (Community Safety and Targeted Enforcement) programs, which contributed approximately $500,000 in 2024, including $138,000 earmarked for enhanced Downtown foot patrols where NWPD co-invested $49,000. The department's civilian staff includes 50+ members in roles spanning administration, IT, forensics, communications, and community engagement, alongside sworn officers, reserve constables, and Crime Prevention Unit volunteers.

Name

NWPD

Legal name

New Westminster Police Department

Website

https://nwpolice.org

Company type

Private

Founded year

1873

Operating status

Operating

Short description

New Westminster Police Department (NWPD) is a municipal police agency founded in 1873 that provides emergency response, criminal investigations, victim services, and community policing programs exclusively to residents of New Westminster, British Columbia, Canada.

Ownership category

akta.pro rank

Product category

Municipal Policing

NAICS

Police Protection (92212), Justice, Public Order, and Safety Activities (922)

akta.pro primary industry

Police Services (Patrol, Response & Community Policing) (BPAIAGAA)

akta.pro secondary industry

Public Safety Operations & Command (Incident Command, Special Events) (BPAIAGAG)

Keywords

• Municipal law enforcement
• Emergency response services
• Criminal investigations
• Victim support services
• Community policing

Headquarters

HQ city

New Westminster

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Municipal Government Funding: As a police department, NWPD is funded through municipal taxes and provincial grants. No revenue is generated from public services. The department receives specialized funding through programs like SITE (Specialized Investigation and Targeted Enforcement) and C-Step (Community Safety and Targeted Enforcement).

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

NWPD provides municipal law enforcement services to the City of New Westminster, BC, including 24/7 emergency response via 9-1-1, criminal investigations through specialized units (Street Crime Unit, Major Crime Unit), victim services, missing person investigations, online non-emergency crime reporting, police information checks, fingerprinting, and record suspension processing. The department also runs community engagement and youth programs (Soccer School, Student Police Academy, Reserve Constable Program) and operates specialized capabilities such as a Transport Canada-certified Drone Program and an Accredited Facility Dog (PADS Sokka).

Product overview

NWPD (New Westminster Police Department) is a municipal police agency providing comprehensive law enforcement services to New Westminster, BC. The department operates as a single unified service rather than a modular platform, offering core policing services including emergency response, criminal investigations (Street Crime Unit, Major Crime Unit), victim support, and online crime reporting. Supplementary programs include specialized capabilities (Drone Program, PADS Sokka Facility Dog), community engagement initiatives (Crime Prevention, Soccer School, Student Police Academy), and recruitment services for police officers, civilians, and volunteers. The department's technology infrastructure supports online non-emergency reporting with multi-language capabilities and mobile-responsive access.

Differentiator

Problem solved

Functional benefit

Products and services

• Victim Services

Quantifiable outcome

• Crime Severity Index dropped to lowest level since 2018, with 16.9% overall reduction
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

13 partnerships are on record, tiered core, flagship and minor.

• BC RCMP Explosives Disposal UnitcoreTechnology or Integration · 9 July 2026Partnership with BC RCMP Explosives Disposal Unit for safe handling and disposal of suspected explosive devices. NWPD officers secured scene while RCMP experts safely removed the object to a secure location for examination.
• Pacific Assistance Dogs Society (PADS)flagshipStrategic or Co-development Partner · 6 May 2026PADS Sokka, NWPD's first Accredited Facility Dog, placed through Pacific Assistance Dogs Society. Dog trained for two years to support victims during investigations and court proceedings, and provide wellness support to staff.
• Electronic Recycling Association (ERA)minorStrategic or Co-development Partner · 28 March 2026Community partnership for free electronics disposal event, helping residents safely and securely dispose of unwanted electronic devices.
• Vancouver Police DepartmentcoreTechnology or Integration · 1 August 2025Assisted NWPD Major Crime Unit investigation into August assault in Queensborough, collaborating on evidence collection and suspect identification.
• Surrey Police ServicecoreTechnology or Integration · 1 August 2025Collaborated with NWPD Major Crime Unit investigation into August assault, providing investigative support.
• Lower Mainland Integrated Emergency Response TeamcoreTechnology or Integration · 1 August 2025Specialized tactical response team assisting NWPD Major Crime Unit with high-risk investigation into assault case.
• Canadian Coast GuardcoreTechnology or Integration · 27 July 2025Collaborative search and rescue operation on Fraser River. NWPD officers boarded Shaw 1 police boat to join Coast Guard in locating missing person in crisis.
• BC Emergency Health ServicescoreTechnology or Integration · 27 July 2025Emergency medical response partnership for providing paramedics at rescue scenes and medical emergencies handled by NWPD.
• Fraser HealthcoreTechnology or Integration · 15 July 2025Mental health resources and elder abuse support services partnership. NWPD works with Fraser Health community counselors and senior services for elder abuse cases.
• New Westminster Community Response NetworkcoreStrategic or Co-development Partner · 15 July 2025NWPD is a member of the Community Response Network dedicated to raising awareness and preventing elder abuse in the community.
• 988 Crisis HelplinecoreTechnology or IntegrationBilingual, trauma-informed, and culturally appropriate mental health and suicide prevention support service. NWPD promotes 988 for community members in mental health crisis.
• Justice Institute of British ColumbiacoreTechnology or IntegrationTraining partner for Reserve Constable Program, providing legal studies, search and seizure, note-taking, bicycle patrol, use of force certification, and tactical communication training.
• B.C. Police Service / Ministry of JusticecoreTechnology or IntegrationOversight and training standards authority for NWPD Reserve Constable Program and overall police operations.

Scale indicators24 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Edmonton Police Service: Large Canadian municipal police service with victim services, online reporting, drone program and community engagement initiatives paralleling NWPD's modernization roadmap. Comparable governance and accountability structure.
• Surrey Police Service: Municipal police service for Surrey, BC, and a partner of NWPD on the August 2025 Queensborough assault investigation. Provides the same scope of municipal policing as NWPD within the Metro Vancouver region.
• West Vancouver Police Department: Small standalone municipal police department serving West Vancouver, BC. Highly comparable to NWPD in governance model (Police Board), service mix, and community-policing orientation.
• Vancouver Police Department: Municipal police force serving Vancouver, BC, the immediate neighbour and most frequent operational partner of NWPD. Both are BC municipal forces providing patrol, investigations, victim services, and community programs under provincial oversight.
• Toronto Police Service: Large Canadian municipal police service with similar operational units (Major Crime, Street Crime, Victim Services, online reporting). Same regulatory framework (provincial police services legislation) but materially larger scale.
• Calgary Police Service: Major municipal Canadian police service with structured specialized units, online reporting, victim services and community programs analogous to NWPD's, but operating at city-wide scale under provincial oversight.
• Delta Police Department: One of the few standalone municipal police departments in Metro Vancouver besides NWPD. Comparable in structure, scale and mandate (municipal policing under the BC Police Act), making it a strong operational peer.
• Port Moody Police Department: Municipal police force serving Port Moody, BC, comparable in scale, single-municipality mandate, and BC Police Act oversight structure. Direct tier peer in terms of budget and headcount.

Others

• Pacific Assistance Dogs Society (PADS): Accredited facility-dog provider and NWPD's Flagship partner for the PADS Sokka program. Not a policing peer but an adjacent ecosystem enabler supporting NWPD's victim-services differentiation.

Broad incumbents

• RCMP (Royal Canadian Mounted Police) — BC Division: Federal/contract police service operating across BC and partnering with NWPD (e.g., Explosives Disposal Unit). Provides overlapping municipal-style policing in many BC municipalities where no municipal force exists — relevant incumbent comparator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/new-westminster-police-department
• Instagraminstagram.com/joinnwpd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NWPD