Novavie

What Novavie does

Novavie is a non-profit association (Association Loi 1901) founded in 1988 and headquartered in Clermont-Ferrand, France, operating across the Puy-de-Dôme department. The organization delivers personal home assistance and household services through four service poles: Pôle Autonomie (qualified auxiliary life care for seniors and disabled persons), Pôle Confort (housing maintenance, professional gardening with 8 gardeners, and meal delivery exceeding 2,500 meals per month prepared by La Pommeraie kitchen in Riom), Pôle Mandataire (administrative support for individuals becoming private employers of home care workers), and Pôle Famille (family support services launched January 1, 2025 under conventionnement with CAF du Puy-de-Dôme for families facing pregnancy, illness, or family disruption).

Operations are delivered by approximately 400 trained and supervised home care assistants across five physical agencies (Clermont-Ferrand, Riom, Thiers, Cournon d'Auvergne, Issoire), covering 270 communes and serving roughly 2,500 beneficiaries annually. Underlying operational tooling includes liaison notebooks (cahiers de liaison) for care coordination and an anonymous key management system for secure home access. Service authorization and pricing are set by the Conseil Départemental du Puy-de-Dôme (authorization N°152517), and the organization holds Agrément Service à la Personne (SAP 348416181).

Revenue mechanics are based on subscription/recurring service delivery, with multiple public financing mechanisms layered onto client payments: APA, PCH, CARSAT OSCAR aid (up to €3,000/year), CESU préfinancés, and a 50% tax credit on invoices. Distribution is sales-led via website quote requests, sector manager home visits for needs assessment, and referrals through healthcare networks and institutional partners (CAF, CARSAT, MDPH, mutual insurance companies, DOMISERVE). The company has grown via two completed acquisitions (ADSMG merger and the 2023 absorption of Dom'Services in Cournon-d'Auvergne) and is led by Directrice Générale Cécile Genin.

Name

Novavie

Legal name

Novavie

Website

https://novavie.fr

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

101–250 employees

Short description

Novavie is a non-profit association founded in 1988 that delivers home care, autonomy support, household maintenance, gardening, meal delivery, and family support services across the Puy-de-Dôme department in France, serving roughly 2,500 beneficiaries annually through 400 staff across five local agencies.

Ownership category

akta.pro rank

Headquarters

HQ city

Clermont-ferrand

HQ country

France

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Home Care Services: Revenue generated from providing home care services including autonomy support, home cleaning, gardening, and meal delivery. Services are authorized and priced by the Departmental Council, with customers benefiting from various financial aids including tax credits covering 50% of costs.
2. Family Support Services: Services for families experiencing difficulties due to specific events (pregnancy, multiple births, sick child, parent illness). Revenue generated through conventionnement with CAF (Caisse d'Allocation Familiale) for the Puy-de-Dôme department.
3. Meal Delivery Services: Over 2,500 meals per month delivered to beneficiaries. Menus are prepared by La Pommeraie kitchen in Riom, with beneficiaries consulted on menu choices.
4. Gardening Services: Professional gardening services including hedge trimming, tree cutting, lawn mowing, and flower bed maintenance. Offered on recurring or one-time basis by a team of eight professional gardeners.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Novavie provides home-based personal services across the Puy-de-Dôme department through four service poles: Pôle Autonomie delivers qualified auxiliary life and home help for seniors and disabled individuals; Pôle Confort offers household cleaning, professional gardening and meal delivery (>2,500 meals/month); Pôle Mandataire assists individuals to become private employers of home care workers; Pôle Famille provides family support (pregnancy, illness, births) via CAF conventionnement. Services are delivered by ~400 trained assistants across 270 communes via five agencies.

Product overview

Novavie is a non-profit association (Loi 1901) founded in 1988, providing home care and personal services across the Puy-de-Dôme department through a multi-pôle service architecture. The organization operates four core service divisions: (1) Pôle Autonomie delivers qualified auxiliary life care for seniors and disabled persons; (2) Pôle Confort provides housing maintenance, professional gardening, and meal delivery services; (3) Pôle Mandataire offers administrative support for individuals becoming private employers; and (4) Pôle Famille (launched January 2025) provides family support through CAF conventionnement. The organization serves 270 communes via five local agencies (Clermont-Ferrand, Riom, Issoire, Thiers, Cournon d'Auvergne) with approximately 400 home care assistants supporting approximately 2,500 beneficiaries annually.

Differentiator

Problem solved

Functional benefit

Brands

• Pôle Autonomie: Home care service for seniors and people with disabilities, providing qualified life assistants and home helpers.
• Pôle Confort
• Pôle Mandataire
• Pôle Famille

Products and services

• Pôle Autonomie Home care and autonomy support service for elderly people and those with disabilities, providing qualified auxiliary life professionals (auxiliaires de vie) and home helpers (aides ménagères) to assist with daily activities such as bathing, shopping, housekeeping, meal preparation, outings, and administrative procedures, aimed at enabling beneficiaries to remain living at home.
• Pôle Confort Comfort services pole covering housing maintenance (household cleaning, laundry), professional gardening (hedge trimming, lawn mowing, tree cutting, leaf collection), and meal delivery of over 2,500 meals per month sourced from La Pommeraie kitchen in Riom, with menus co-designed with beneficiaries. Targeted at the general public seeking help with everyday home tasks.
• Pôle Mandataire Administrative support service helping individuals become a "particulier employeur" (private employer) and directly hire qualified home care professionals, particularly in situations of high dependency requiring enhanced monitoring. Novavie handles the administrative employer relationship on behalf of the beneficiary.
• Pôle Famille Family support and accompaniment service providing in-home help to families experiencing temporary difficulties due to specific events such as pregnancy, multiple births, sick children, sick parents or family transitions, delivered via qualified TISF and AVS professionals and accessed through conventionnement with CAF du Puy-de-Dôme.
• Jardinage (Gardening Services) Professional gardening service offered on a recurring or one-off basis by a team of eight experienced gardeners, covering hedge trimming, tree cutting, lawn mowing, floral bed maintenance, and green waste disposal to déchèterie. Targeted at individuals seeking help with garden upkeep.
• Portage de Repas (Meal Delivery) Meal delivery service delivering over 2,500 meals per month to beneficiaries across parts of Puy-de-Dôme, with menus prepared by cuisine centrale de la Pommeraie in Riom and beneficiary input on menu choices.

Quantifiable outcome

• 2500+ meals delivered per month
• +4 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• CAF (Caisse d'Allocation Familiale du Puy de Dôme)coreStrategic or Co-development Partner · 1 January 2025Novavie has a conventionnement with CAF enabling family support services for families experiencing difficulties due to specific events such as pregnancy, birth, illness, or family disruption. The partnership allows Novavie to accompany families through qualified TISF and AVS professionals.
• Dom'Services (absorbed in 2023)minorStrategic or Co-development Partner · 1 January 2023Dom'Services association based in Cournon was absorbed by Novavie in 2023, expanding service offerings to include gardening and meal delivery on the Cournon d'Auvergne territory.
• CARSAT AuvergnecoreStrategic or Co-development PartnerCARSAT provides OSCAR financial aid (up to 3000€ per year) to retired autonomous individuals (GIR 5/6) for services including housekeeping, home shopping, meals, teleassistance, and hygiene care. Novavie has conventions with CARSAT and other retirement funds to serve retired beneficiaries.
• Insurance and Mutual Companies (Mutuelles conventionnées)coreStrategic or Co-development PartnerConventionned mutual insurance companies provide financing for home help services following hospitalization or accidents. Novavie intervenes on mission orders from assistance companies that cover intervention hours.
• MDPH (Maison Départementale des Personnes Handicapées)coreStrategic or Co-development PartnerMDPH manages PCH (Prestation de Compensation du Handicap) applications for people with disabilities. Novavie helps beneficiaries navigate PCH to finance home care services.
• Conseil Départemental du Puy-de-DômecoreStrategic or Co-development PartnerThe Departmental Council authorizes and prices Novavie's services. They also provide social aid (aide sociale) enabling 1€ per hour co-payment for low-income beneficiaries. Novavie holds departmental authorization N°152517.
• DOMISERVEminorStrategic or Co-development PartnerDOMISERVE provides payment titles for home services, particularly for retirees over 75 from AGIRC or ARRCO complementary retirement funds. These titles can be used to pay Novavie's services.
• La Pommeraie Kitchen (Riom)minorStrategic or Co-development PartnerMeal menus are prepared and cooked by La Pommeraie kitchen in Riom for Novavie's meal delivery service, delivering over 2,500 meals monthly to beneficiaries.
• Healthcare and Wellness NetworkminorStrategic or Co-development PartnerNovavie maintains a strong network in healthcare and wellness sectors to coordinate comprehensive support for beneficiaries and generate referrals.
• ADSMG (absorbed)minorStrategic or Co-development PartnerADSMG association was merged with Novavie, enabling expansion to the northern part of the department through the Riom agency.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Customer concentration

• Facebookfacebook.com/Novavie.63/?locale=fr_FR
• LinkedIninstagram.com/novavie_63/?hl=fr
• Instagraminstagram.com/novavie_63/?hl=fr

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Novavie