ITCENTRAL

What ITCENTRAL does

IT Central is a privately held Canadian managed IT services provider (MSP) operating as a division of Central Services Canada, headquartered in Beaumont, Alberta, and serving small to mid-sized businesses across Edmonton, Leduc County, and the Nisku Industrial Area. The company delivers a bundled portfolio of managed IT services, break-fix support, cloud and backup solutions, network and firewall security, hardware resale (as an authorized Dell reseller), VoIP phone systems (Poly/Polycom), and specialized software support for accounting and engineering applications (QuickBooks, Sage 50, SolidWorks, MiTek, Inventor, AutoCAD).

The underlying technology stack is composed of third-party enterprise-grade products rather than proprietary IP: SentinelOne for endpoint protection, Fortinet for network firewalls, Ubiquiti for networking, Microsoft 365/Teams as the productivity backbone, and Dell for hardware. Remote monitoring tools provide proactive system oversight, and an "All-Canadian" cloud hosting layer addresses data residency concerns for Canadian SMEs.

The business model combines recurring flat-rate managed services contracts with variable break-fix billing, hardware resale margins, subscription-based cloud and VPN services, and project-based professional services. Pricing is quote-based and not publicly disclosed. Go-to-market is sales-led and inside-sales-driven with both remote and onsite delivery, supplemented by organic social, blog content marketing, and free consultation meetings conducted via Microsoft Teams. Customer concentration is horizontal across industries (construction, manufacturing, accounting, engineering, non-profit) with a stated range from single-person operations to 300-person warehouse deployments.

Name

ITCENTRAL

Legal name

IT Central a Division of Central Services Canada

Website

https://itcentral.ca

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

IT Central is a regional Canadian managed IT services provider (Beaumont, Alberta) delivering managed IT, cybersecurity, cloud, hardware resale, and VoIP phone systems to SMBs across Edmonton, Leduc County, and the Nisku Industrial Area, as a division of Central Services Canada.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Security Systems Services (56162)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

Keywords

• Managed IT services
• Cloud backup solutions
• Network cybersecurity
• Business phone systems
• IT support services

Headquarters

HQ city

Beaumont

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Flat-rate monthly managed services that keep businesses running. Includes remote monitoring, backup management, network security, and ongoing support.
2. Break-Fix IT Support: Per-incident or hourly break-fix support with unbeatable standard rates. Special rates available for startup companies.
3. Hardware Sales: Resale of Dell products (desktops, laptops, servers, monitors) plus supplies including toners, printers, and accessories. Dell hardware reseller.
4. Cloud and VPN Services: VPN solutions offered as month-to-month services or hardware purchase. Cloud backup services with competitive rates.
5. Professional Services: Onsite and remote support, cabling, building security, network setup, and specialized software support including QuickBooks, Sage 50, SolidWorks, MiTek, Inventor, AutoCAD.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

IT Central is a managed IT services provider for small and mid-sized businesses in the Edmonton and Leduc County region of Alberta. It sells flat-rate managed IT services, break-fix support, cloud backup and disaster recovery, network and firewall design, hardware resale (Dell desktops, laptops, servers, Zebra scanners), and business phone systems (Poly/Polycom VoIP), along with SentinelOne endpoint protection and VPN solutions. Services are delivered remotely and on-site by a small in-house team, with partnership-based access to Microsoft, Dell, Fortinet, Ubiquiti, and SentinelOne technology stacks.

Product overview

I.T Central operates as a managed IT services provider offering a portfolio of interrelated technology services and hardware products. The core offerings center on Managed IT Services (including IT Support, Managed Services, Disaster Recovery & Backups, and Cloud Services) complemented by Networks & Firewalls for security infrastructure. Additional products include Hardware (Dell servers, desktops, laptops, Zebra scanners, wireless access points), Phone Systems (Polycom IP phones with VoIP capabilities), and specialized services such as VPN Solutions, Domain/Website services, Toner/Printer supplies, Training, and SentinelOne endpoint protection. These offerings function as an integrated suite where the managed services platform forms the foundation, supported by security (firewalls/VPN), productivity tools (Microsoft 365 integration, Teams), and hardware — all delivered through remote and on-site support teams.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services

Quantifiable outcome

• Network redundancy with LTE backup when internet fails
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationIT Central is a Microsoft Service and Support Provider. They provide Microsoft 365, Microsoft Teams, and Microsoft Servers support as part of their managed IT services. They use Microsoft Teams for remote customer meetings.
• DellcoreTechnology or IntegrationIT Central is a Dell Partner and authorized Dell hardware reseller. They sell Dell desktops, laptops, servers, monitors, and provide Dell diagnostics and tools support.
• FortinetcoreTechnology or IntegrationIT Central provides Fortinet network support as part of their security offerings. Fortinet is used for network firewalls and security appliances.
• SentinelOnecoreTechnology or IntegrationPartnership with SentinelOne provides enterprise-grade AntiVirus, Malware, and Ransomware protection. IT Central presents this as the ultimate enterprise platform for cybersecurity. SentinelOne is their preferred endpoint protection solution.
• Poly (Polycom)coreTechnology or IntegrationIT Central offers Poly (formerly Polycom) IP phones including VVX350 and SoundStation IP 6000. Poly provides headsets and video conferencing for remote work collaboration with Microsoft Teams and Zoom.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Fully Managed: Canadian managed IT services provider headquartered in Vancouver, offering managed IT, cloud, cybersecurity, and vCIO services to SMB and mid-market clients across Canada. Directly comparable as a same-vertical MSP competitor pursuing the same Canadian SMB market with a similar managed-services-plus-security stack.
• CompuSmith: Canadian MSP providing managed IT, cloud backup, cybersecurity, and VoIP services to small and mid-sized businesses across Canada. Comparable in service mix (managed services, cloud, security, phone systems) and SMB customer profile.
• iTernal Networks: Alberta-based managed IT services and cybersecurity provider serving Edmonton-area SMBs. A regional peer with very similar positioning, geography, and service mix (managed IT, security, backup).
• CMIT Solutions: US-based managed IT services franchise serving SMBs with managed services, cybersecurity, cloud, and compliance offerings. Comparable in SMB managed-IT positioning, recurring revenue model, and broad service portfolio.
• NerdsToGo: Franchise network of small-business IT service providers in North America offering managed IT, cybersecurity, and on-site/remote support to SMBs. Comparable in size, service scope, and SMB customer base.

Broad incumbents

• Sherweb: Large Canadian cloud-services distributor and MSP platform focused on Microsoft cloud, backup, and security delivered through a partner channel. Overlaps with IT Central on cloud backup and Microsoft 365 services but operates at much larger scale and as a vendor/platform rather than direct local provider.
• Bechtle AG: Large European IT systems integrator and managed services provider offering hardware resale, cloud, and managed IT across multiple verticals. Broadly comparable on hardware-plus-services portfolio and partner-led stack but operates at enterprise scale.

Regional players

• Netstar: UK-based managed IT services provider focused on SMB and mid-market clients with a similar managed services and support offering. Comparable in service model and SMB focus but operates in a different geography (UK vs. Canada).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/YEG_ITCentral
• Facebookfacebook.com/itcentral.ca
• LinkedInlinkedin.com/company/itcentral/?viewAsMember=true

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITCENTRAL