Indema Ag

What Indema Ag does

Indema AG is a privately held Swiss IT and business consulting firm, founded in 2017 and headquartered at Gessnerallee 38 in Zürich. It specializes in digital transformation for two tightly defined verticals: Swiss hospitals and healthcare providers, and Swiss public administrations (federal agencies, cantons, cities, and educational institutions). The company sells interdisciplinary consulting and implementation services — strategy, IT/business consulting, project leadership, process analysis and optimization, quality and risk management, public procurement, training, and data governance — delivered primarily on-site at client premises.

The technology layer combines proprietary consulting frameworks with implementations on best-of-breed ECM/Content Services platforms, including d.velop Documents (platinum partner), Hyland OnBase, and DocProStar, alongside KIS/PDMS clinical information systems and BPMN-based process automation. Indema also offers an information-management module suite covering contract management, dossier solutions, records management, AI-driven document processing, digital mailroom, automated invoice intake, and guarantor-claim processing. AI capabilities (LLM-based text extraction, intelligent document steering, and AI-prompt-augmented process automation) are embedded across modules rather than sold as standalone products.

Indema monetizes primarily through project-based professional services engagements with healthcare and public-sector clients, supported by training services and quality/risk-management advisory. The company is ISO 9001:2015 certified since 2020, maintains co-presidium roles in IG eHealth and the Allianz Digitale Transformation im Gesundheitswesen, and runs an active research collaboration with ETH Zürich. Customer evidence includes more than 30 Swiss hospital clients (Universitätsspital Basel/Zürich, Charité Berlin, Inselgruppe, Kantonsspital Aarau/Baden/Winterthur, HOCH Health Ostschweiz, Stadtspital Zürich, Spital Thurgau) and multiple cantons and cities (Zürich, Bern, Aargau, Graubünden, Basel-Stadt, Basel-Landschaft, Schwyz, Solothurn), with limited DACH spillover beyond Switzerland.

Name

Indema Ag

Legal name

Indema AG

Website

https://indema.ch

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Indema AG is a Zürich-based Swiss IT and management consulting firm founded in 2017 that delivers digital-transformation consulting, ECM/process-automation implementations, and AI-augmented information-management modules to hospitals, cantonal and municipal public administrations, and federal agencies across Switzerland.

Ownership category

akta.pro rank

Product category

IT and Digital Transformation Consulting

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Management Consulting Services (8742), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Enterprise Application Reporting, BI & Analytics Enablement (BPAEAGAK)

akta.pro secondary industries

Enterprise Integration Engines & Interface Management (HL7 v2/X12/API) (HLACABAC), Healthcare Provider ERP (Hospital Operations, Supply Chain, Finance) (HDAEAEAH)

Keywords

• IT business consulting
• Digital transformation services
• Healthcare IT consulting
• Public administration consulting
• Enterprise content management

Headquarters

HQ city

Zürich

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT and Business Consulting Services: Professional consulting services provided to healthcare and public administration clients. Projects are delivered on-site at customer locations by interdisciplinary teams. Revenue is generated through billable consulting hours and project engagements.
2. Training Services: Digital competency training, software and process training, and methodological training for project work and agile approaches delivered to client organizations.
3. Quality and Risk Management Consulting: Advisory services for establishing and developing quality and risk management systems in healthcare and public administration settings.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

Indema AG provides on-site IT and business consulting, project leadership, process analysis and optimization, quality and risk management, public procurement, training, strategy, and data management/governance services for hospitals, public administrations, and enterprises in Switzerland. Alongside core consulting, Indema delivers standalone Information Management modules (contract management, AI document steering, dossier solutions, process automation, invoice intake, digital mailroom, guarantor claims, records management) and vertical-specific consulting for healthcare (KIS/PDMS, digital pathology, oncology, operating theater, TARDOC) and public administration (e-government, digital administration, portfolio management).

Product overview

Indema offers a comprehensive consulting and implementation portfolio focused on digital transformation for healthcare and public administration sectors. The core services include IT and Business Consulting, Project Management, Process Analysis and Optimization, Quality and Risk Management, Procurement, Training, Strategy Consulting, and Data Management and Governance. The Information Management practice area encompasses specialized modules including Contract Management (Vertragsmanagement), AI-powered Document Control (Künstliche Intelligenz), Dossier Solutions (Dossierlösungen), Process Automation, Medical Document Processing, Invoice Receipt Processing (Rechnungseingang), Digital Mailroom (Digitaler Posteingang), Guarantor Claims (Garantenrückforderungen), and Records Management. Healthcare-specific solutions cover Outpatient Tariffs (Ambulante Pauschalen & Tardoc), Health Data Analytics, KIS/PDMS, Digital Pathology, Oncology, Operations, Patient Pathways, Emergency, Nursing Homes, Scheduling, and AI & Automation. Public sector solutions include E-Government, Digital Administration, Records Management, Scheduling, AI & Automation, Education, Universities, Federal, Cantonal, and City services, and Portfolio Management.

Differentiator

Problem solved

Functional benefit

Products and services

• IT- und Business-Consulting Strategic IT and business consulting analyzing organizational processes and recommending improvements for digital transformation across healthcare and public administration clients in Switzerland.
• Projektleitung und Projektmanagement Project leadership and management services using recognized project methodologies and agile approaches such as Scrum, delivered on-site to client organizations.
• Prozessanalyse und -optimierung Process analysis and optimization services to sustainably increase efficiency and quality in client organizations across healthcare and public administration.
• Qualitäts- und Risikomanagement Quality and risk management consulting for building and developing effective QRM systems in healthcare and public administration settings, including support for ISO 9001 and GMP contexts.
• Beschaffungen (Public Procurement) Public procurement consulting for planning, executing, and managing procurement procedures in accordance with Swiss public procurement law, primarily for cantons, cities, federal agencies, and healthcare institutions.
• Schulungen (Trainings) Digital skills training, software and process training, and methodological training for project work and agile approaches, delivered to client organizations in Switzerland.
• Strategieberatung Strategy development consulting covering digital strategy, IT strategy, organizational strategy, data strategy, and enterprise architecture for healthcare and public administration customers.
• Datenmanagement und Governance Data management and governance services including data platform development, data strategy, analytics, role and process models, and Once-Only interoperability for healthcare and public administration.
• Vertragsmanagement (Contract Management) Modular digital contract lifecycle management with deadline monitoring, escalation, granular permissions, workflow functionality, payment scheduling, and dashboard reporting, typically implemented on d.velop Documents.
• Prozessautomatisierung (Process Automation) Business process automation platform for cross-platform process modeling using BPMN diagrams, with drag-and-drop tools, form designer, integration capabilities, AI prompt integration, and monitoring features without requiring programming.
• Künstliche Intelligenz (Information Management) Context-based intelligent document control combining human interaction, rule-based logic, and AI/LLMs for comprehensive document management, classification, extraction, and validation.
• Rechnungseingang (Invoice Intake) Automated invoice processing with OCR for paper invoices, PDF/XML digitization, intelligent data extraction and validation, approval workflows, and ERP integration for accounts payable automation.
• Digitaler Posteingang (Digital Mailroom) Digital mailroom solution with AI-supported scanning, intelligent document classification, and automated processing for efficient incoming mail handling in healthcare and public-sector organizations.
• Garantenrückforderungen (Guarantor Claims) Automated guarantor claim processing for healthcare with payment matching, human-in-the-loop approval workflows, and case status tracking.
• Records Management Legal-compliant records management for document lifecycle including retention schedules, permission concepts, and archiving for public-sector and healthcare clients.
• Dossierlösungen (Dossier Solutions) Branch-specific dossier management combining document management with clear dossier structures including construction, applicant, resident, building, personnel, and project dossiers, plus records management.
• Verarbeitung medizinischer Dokumente (Medical Document Processing) Medical document processing including patient file structuring, medical dossier management, general consent handling, and research document management for hospitals and research institutions.
• KIS und PDMS Clinical information system (KIS) and patient data management system (PDMS) consulting for hospital core applications, supporting implementation, integration and roll-out.
• Ambulante Pauschalen & Tardoc Consulting services for the implementation of Swiss outpatient tariff systems combining TARDOC and ambulatory flat-rate reimbursements for hospitals and outpatient providers.
• Gesundheitsdaten (Health Data Analytics) Healthcare data analytics services for data-driven decision-making, combining data from clinical and administrative hospital systems for exploration, visualization and descriptive statistics.
• Digitale Pathologie (Digital Pathology) Digital pathology consulting covering order entry, digital diagnosis, slide scanning, laboratory processes, and electronic reporting for pathology institutes and hospitals.
• E-Government Digital government services optimization consulting supporting electronic information and service delivery for cantonal, municipal, and federal government bodies.
• Digitale Verwaltung (Digital Administration) Digital administration consulting for efficient solutions in public institutions, including process digitization and document handling.
• Portfoliomanagement (Public Sector) Portfolio management services for public-sector clients covering demand management and management of ongoing digitalization initiatives.

Quantifiable outcome

• Successfully supporting Swiss hospitals with TARDOC implementation for ambulatory tariffs
• +2 more outcomes

Named customers21 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core and strategic.

• d.velopcoreTechnology or IntegrationPlatinum partner status in d.velop's partner network. Sales and implementation partnership for d.velop Documents, a leading ECM/DMS solution. Indema implements and supports d.velop-based document management, contract management, and process automation solutions.
• HylandcoreTechnology or IntegrationImplementation partnership for OnBase (Hyland), an enterprise content services platform. Indema deploys and supports OnBase solutions for document management and process automation in healthcare and public sector organizations.
• TCG (DocProStar)coreTechnology or IntegrationSales and implementation partnership for DocProStar input management and process platform solutions. Indema implements DocProStar-based solutions for document capture, processing, and workflow automation.
• ETH ZürichcoreStrategic or Co-development PartnerResearch and development collaboration with ETH Zürich. Joint projects include clinical research, data science applications, and innovation in healthcare digitalization. Indema team members have conducted research collaborations with ETH departments.
• IG eHealthstrategicStrategic or Co-development PartnerMembership and co-presidency in IG eHealth (Schweizerische Interessengemeinschaft eHealth). Active participation in Swiss eHealth industry association shaping digital transformation in Swiss healthcare.
• Allianz Digitale Transformation im GesundheitswesenstrategicStrategic or Co-development PartnerCo-presidium member in the alliance for digital transformation in Swiss healthcare. Collaborative initiative bringing together stakeholders to advance digitalization in the healthcare sector.

Scale indicators5 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• AWK Group AG: Zurich-based IT consulting firm specializing in digital transformation, enterprise platforms, and security for Swiss enterprises and public sector clients. Comparable consulting-led model with similar Swiss DACH focus and enterprise application implementation depth.
• ti&m AG: Swiss IT and digital consulting firm headquartered in Zurich serving banking, insurance, healthcare, and public sector clients. Directly comparable to Indema in scale, geography, and digital transformation focus, with similar enterprise application and managed services offerings.
• Ergon Informatik AG: Swiss software and IT consulting firm with strong focus on critical enterprise systems, including healthcare and public sector digitalization. Comparable in Zurich base, Swiss enterprise focus, and emphasis on quality-engineered platform implementations.
• AdNovum AG: Bern-based Swiss IT consulting and software company serving finance, government, and healthcare clients with digital identity, security, and enterprise platform solutions. Comparable in Swiss enterprise/government orientation and proprietary platform offerings.
• ELCA Informatique SA: Swiss IT services and consulting company with strong vertical presence in healthcare, insurance, and public administration. Comparable Swiss consulting model with health IT and government digitalization practices serving similar institutional clients.

Broad incumbents

• CompuGroup Medical SE: Listed European healthcare IT incumbent serving physicians, hospitals, and pharmacies with software and connectivity solutions. A larger, broader-spectrum player competing for hospital digitalization and ambulatory tariff compliance work in DACH.
• Swisscom Health (Medidata): Healthcare IT division of Swisscom focused on EPR, hospital information systems, and digital health infrastructure across Switzerland. A larger incumbent competing in the same hospital and government digital health space as Indema but with broader telecom-owned scope.
• Trivadis AG (now part of Accenture): Former Swiss IT consulting firm with strong enterprise data and application services practice, now part of Accenture. Comparable in Swiss enterprise data management and consulting services delivery but at a much larger scale following the acquisition.
• Dedalus Group: Major European healthcare IT vendor offering KIS, clinical and administrative solutions for hospitals across DACH. Larger incumbent serving similar hospital clients with broader product portfolio and more standardized platforms.

Regional players

• MEIERHOFER AG: Germany-based provider of clinical information systems (KIS) and hospital software serving the DACH region. Comparable in KIS consulting and hospital digitalization focus but operating primarily in Germany rather than Switzerland.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/indema-ag

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Indema Ag