ISD BOL

What ISD BOL does

ISD BOL (Intergemeentelijke Sociale Dienst BOL) is a Dutch intergovernmental public legal entity (openbaar lichaam) that administers social assistance benefits, supplementary allowances, and client support services for eligible residents of the municipalities of Brunssum and Landgraaf in South Limburg, Netherlands. Operating under an Algemeen Bestuur (General Board) and Dagelijks Bestuur (Executive Board), ISD BOL executes statutory social security tasks on behalf of its two participating municipalities under the Participatiewet, including welfare benefits (uitkeringen), bijzondere bijstand (special assistance), minimum income support, vakantiegeld (holiday allowance), civic integration (inburgering under Wet Inburgering 2022), and employer-facing reintegration instruments (loonkostensubsidie, no-riskpolis, doelgroepverklaring). Its customer base comprises four personas: low-income residents (primary), employers seeking workforce placement incentives, job seekers requiring reintegration support, and asylum status holders or family migrants undertaking civic integration.

ISD BOL's service delivery is anchored on a dual-channel model: a physical service counter at Lindeplein 1, Brunssum, and an e-loket digital portal hosting multiple specialized forms (mutatieformulier for change reporting, hulp op maat aanvraag for tailored assistance, Woo aanvraag under the Wet Open Overheid, Mesis formulier intake, and ingebrekestelling complaint submission). The architecture is extended through two role-specific portals — Mijn ISD BOL for residents and the Bewindvoerdersportaal for professional administrators/curators — reflecting a deliberate segregation between end-user and proxy-actor workflows.

The organization's revenue model is non-commercial: services are free to residents and the operating budget is funded through municipal contributions from Brunssum and Landgraaf. ISD BOL does not publish revenue or budget figures. Service delivery is layered on a partnership network of more than 11 named organizations (CMWW, MEE Zuid-Limburg, WSP Parkstad, MOBL, Betere Buren, Welsun Landgraaf, LEVANTOgroep, Kredietbank Limburg, DUO, COA, VISTA College, Adviesraad Werk & Inkomen) covering welfare, workforce, disability, debt, integration, and client-advocacy functions. Governance is non-profit; no parent company, subsidiaries, funding rounds, or M&A activity are disclosed.

Name

ISD BOL

Legal name

ISD BOL

Website

https://isdbol.nl

Company type

Private

Founded year

2007

Operating status

Operating

Short description

ISD BOL is a Dutch intergovernmental public entity that administers welfare benefits, supplementary allowances, employment reintegration, and civic integration services for residents of the municipalities of Brunssum and Landgraaf in South Limburg, Netherlands, funded by municipal contributions and delivered via a digital e-loket portal and physical service counter.

Ownership category

akta.pro rank

Headquarters

HQ city

Brunssum

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Others, Marketing or Sales

Distribution channels3 records

Marketing channels2 records

Core offering

ISD BOL is an intergovernmental social service organization (openbaar lichaam) that administers welfare benefits, supplementary allowances, and client support services for eligible residents of the municipalities of Brunssum and Landgraaf in South Limburg, Netherlands. The organization processes benefit applications under the Participatiewet, provides work reintegration support, manages civic integration programs following the Wet Inburgering 2022, and administers employer subsidies such as loonkostensubsidie and no-riskpolis for hiring people with disabilities.

Product overview

ISD BOL (Intergemeentelijke Sociale Dienst BOL) is an intergovernmental social service organization serving the municipalities of Brunssum and Landgraaf in the Netherlands. The organization operates as a unified service platform offering welfare benefits administration, financial assistance programs, and employment integration services. Its core products include the Mijn ISD BOL customer portal for online benefit management, the Bewindvoerdersportaal for professional administrators, and various digital application forms (mutatieformulier, hulp op maat aanvraag, Woo aanvraag, Mesis formulier). The services portfolio includes welfare benefits processing, extra geld (financial assistance schemes), werk services (job placement and wage subsidies), inburgering (civic integration programs), and client support services. ISD BOL provides a comprehensive digital service delivery system through its e-loket portal with multiple specialized forms and self-service options.

Differentiator

Problem solved

Functional benefit

Products and services

• Mijn ISD BOL (My ISD BOL) Customer portal for clients to manage their welfare benefits, make appointments, and access ISD BOL services online.
• Portals (Portalen) Digital portals for different user groups including customers and administrators (Bewindvoerdersportaal) to access ISD BOL services.
• Uitkering aanvragen (Benefit Application) Service for eligible residents to apply for welfare/benefit assistance under the Participatiewet and related social security legislation.
• Extra geld (Extra Money) Various financial assistance schemes and supplementary allowances (bijzondere bijstand) for people with low income to help with specific costs.
• Werk Services (Work Services) Services for job seekers and employers including job placement assistance, wage cost subsidies, no-risk insurance, and work retention programs.
• Inburgering (Civic Integration) Programs helping new residents of Brunssum and Landgraaf integrate into Dutch society, following the Wet Inburgering 2022, including language learning and civic orientation.
• Vakantiegeld (Holiday Allowance) Annual holiday allowance payment included with welfare benefits, paid in June.
• Cliëntondersteuning (Client Support) Free independent information, advice, and support services to help citizens with questions about participation in society.
• Loonkostensubsidie (Wage Cost Subsidy) Subsidy for employers hiring workers with reduced productivity due to disability, compensating the difference between their wage value and minimum wage.
• No-riskpolis (No-Risk Insurance) Insurance arrangement removing barriers for employers to hire people with disabilities by covering sick pay obligations.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Twelve partnerships are on record, tiered core and minor.

• WSP ParkstadcoreStrategic or Co-development PartnerWSP Parkstad advises employers on sustainable staffing solutions, with extensive experience in placing people with barriers to employment. They handle recruitment and placement activities, allowing businesses to focus on core operations while fulfilling social return obligations.
• Mens Ontwikkel Bedrijf Landgraaf (MOBL)coreStrategic or Co-development PartnerHuman development company for Landgraaf residents focused on providing opportunities for paid employment through collaboration with local entrepreneurs and volunteer organizations.
• Betere Buren BrunssumcoreStrategic or Co-development PartnerHuman development company for Brunssum residents providing opportunities to participate in society through meaningful work for the community while developing skills for the labor market.
• CMWW (Centrum voor Maatschappelijk Werk en Welzijn)coreStrategic or Co-development PartnerProvides client support services in Brunssum including welfare, education, housing, work, income support, social contacts, and leisure activities. Offers free and independent support for residents.
• MEE Zuid-LimburgcoreStrategic or Co-development PartnerProvides support for children aged 0-7 with developmental differences through Integrale Vroeghulp program and general client support for people with physical, psychological, intellectual disabilities or autism.
• DUO (Dienst Uitvoering Onderwijs)minorStrategic or Co-development PartnerGovernment body that monitors completion of integration programs, processes exemptions, and administers B1 examinations for integration route participants.
• COA (Centraal Orgaan opvang Asielzoekers)minorStrategic or Co-development PartnerHandles asylum seeker reception center placement and provides pre-integration education about Dutch society for asylum status holders.
• VISTA CollegeminorStrategic or Co-development PartnerProvides Dutch language education and prepares integration program participants for exams or final conversations.
• Welsun LandgraafcoreStrategic or Co-development PartnerProfessional welfare organization in Landgraaf providing free and accessible services without referral requirements for residents with questions or problems.
• LEVANTOgroepminorStrategic or Co-development PartnerMental health and social reception support organization providing safe residential accommodation with guidance, home care, and activities in South and Mid-Limburg.
• Kredietbank LimburgminorStrategic or Co-development PartnerProvides debt assistance and financial problem support for residents of the region.
• Adviesraad Werk & Inkomen LandgraafminorStrategic or Co-development PartnerAdvisory council for Landgraaf residents with welfare benefits, providing information on work, income, and municipal support, and representing client interests.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• SVB (Sociale Verzekeringsbank): National Dutch social insurance bank administering AOW, AKW, Anw, and Wlz benefits. Comparable to ISD BOL as a public social benefits administrator, though focused on statutory national insurance schemes rather than municipal welfare.
• UWV (Uitvoeringsinstituut Werknemersverzekeringen): National Dutch agency administering employee insurance, unemployment benefits (WW), and work reintegration. Directly comparable to ISD BOL's benefits administration and employment services, but operates nationally at far larger scale with statutory employee insurance rather than municipal welfare.

Others

• VNG (Vereniging Nederlandse Gemeenten): Association of all Dutch municipalities, providing policy support and representing municipal interests nationally. Comparable as the umbrella body representing ISD BOL's member municipalities (Brunssum and Landgraaf), though not a direct service provider.
• Dienst Uitvoering Onderwijs (DUO): Dutch government agency administering education-related programs including student financing and integration examinations. Comparable as an administrative partner of ISD BOL for inburgering programs (B1 examinations and integration route monitoring), though operating at national scale in the education domain.
• Divosa: Association of directors in the Dutch social domain, supporting workforce and policy development for municipal social services. Comparable as the professional association connecting ISD BOL's leadership to peer intergovernmental social services across the Netherlands.
• Belastingdienst: Dutch national tax administration, also handling household-level benefits such as zorgtoeslag, huurtoeslag, and kindgebonden budget. Adjacent to ISD BOL in administering benefits for low-income households, though focused on tax-based transfers rather than welfare administration.

Direct peers

• Gemeente Amsterdam - Werk, Participatie en Inkomen: Municipal division of Amsterdam administering welfare benefits, work reintegration, and income support for residents. Directly comparable to ISD BOL in function (Participatiewet administration, work services), but at significantly larger urban scale as a single-municipality entity rather than an intergovernmental body.
• Stichting VluchtelingenWerk Nederland: National NGO supporting asylum seekers and refugees with integration, civic participation, and legal assistance. Directly comparable to ISD BOL's inburgering (civic integration) services for asylum status holders and family migrants, though operating as an advocacy NGO rather than a municipal administration.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/isd-bol

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISD BOL