Headsets.at - Imtradex Communications Gmbh
Headsets.at – Imtradex Communications GmbH is a Vienna-based specialist distributor, founded 1994, supplying professional headsets, intercom, tour-guide, and radio communication systems across telephony, BOS/military, control-center, and event segments, primarily in the DACH region.
- Company typePrivate
- Founded1994
- HeadquartersVienna, Austria
- Headcount1–10
- GTM typeB2B
- OfferingHardware or Manufacturing
What Headsets.at - Imtradex Communications Gmbh does
Headsets.at – Imtradex Communications GmbH is a Vienna-based specialist distributor of professional communication systems founded in 1994 by Ing. Franz Drnek. The company supplies professional headsets, intercom systems, two-way radios, tour-guide and audio-guide systems, conference phones, and accessories for telephony, critical communications, tour/event management, and control-center applications, serving customers across Austria with broader European (DACH+) reach. It holds exclusive Austrian distribution rights for several specialized brands, including Invisio (military/police), Sonova/Phonak (police communications), Titan Communication (helmet headsets), Vokkero (intercom), and Imtradex Germany, while also developing proprietary brands EcoGuide, EcoGuide Mini, EcoGuide Twice, Talk2Guide, and CityGuide for the tour-guide radio system category. Distribution channels include direct telephone consultation, an online shop (headsetshop.at), equipment rental for events, and partnership with Austrian federal procurement (BBG Bundesbeschaffung GmbH) for public-sector buyers.
The business model combines hardware resale, equipment rental/leasing, and technical services (repair, maintenance, integration consulting) under a quote-based B2B pricing structure with no public price list. GTM is enterprise field sales with a strong emphasis on personalized consultation, try-and-buy programs, and government procurement expertise. Customer concentration skews toward Austrian institutional accounts — military (Jägerbrigade), police (Bundespolizei and special units), Vienna Professional Fire Brigade, Red Cross, Samariterbund, Bergrettung, and museums — supplemented by enterprise buyers across sports, aviation, education, and industry. The company is privately held and family/owner-managed with 1–10 employees, and is planning a relocation to larger Vienna premises in June 2026 following 2025–2026 product and partnership expansion including Phonak Roger Studio Program distribution and full-duplex intercom launches.
Headsets.at - Imtradex Communications Gmbh firmographics
Firmographics- Name
- Headsets.at - Imtradex Communications Gmbh
- Legal name
- headsets.at – Imtradex Communications GmbH
- Website
- https://headsets.at
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Headsets.at – Imtradex Communications GmbH is a Vienna-based specialist distributor, founded 1994, supplying professional headsets, intercom, tour-guide, and radio communication systems across telephony, BOS/military, control-center, and event segments, primarily in the DACH region.
- Ownership category
- akta.pro rank
Headsets.at - Imtradex Communications Gmbh industry classification
Industry- Product category
- Professional Communication Equipment
- NAICS
- Telephone Apparatus Manufacturing (33421), Agents for Wireless Telecommunications Services (517122)
- SIC
- Telephone & Telegraph Apparatus (3661), Radio & Tv Broadcasting & Communications Equipment (3663)
- akta.pro primary industry
- Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)
Keywords
Where Headsets.at - Imtradex Communications Gmbh is headquartered
LocationHeadquarters
- HQ city
- Vienna
- HQ country
- Austria
- HQ region
- Europe
Offices1 record
Markets served
Headsets.at - Imtradex Communications Gmbh business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Supply Chain, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Product Sales: Revenue generated through sale of headsets, communication systems, accessories, and components from multiple manufacturer brands. Includes both one-time hardware sales and ongoing accessory/replacement part sales.
- Rental and Leasing: Equipment rental services for events, conferences, and temporary deployments including TourGuide systems, AudioGuide systems, conference equipment, and two-way radios.
- Technical Services: Repair, maintenance, and technical support services for communication equipment. Includes troubleshooting, firmware updates, and integration consulting.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Quote-based B2B pricing |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
Headsets.at - Imtradex Communications Gmbh product offering
Product offeringCore offering
Headsets.at - Imtradex Communications GmbH is a Vienna-based specialist distributor and value-added reseller of professional communication systems, supplying professional headsets, radio communication equipment, control center/dispatch solutions, tour guide and audio guide systems, intercom systems, and two-way radios to business, government, military, and event customers. The company carries both third-party brands (EPOS, Jabra, Poly, Invisio, Phonak, Titan, Vokkero, 3M Peltor, JPL, Konftel) and its own proprietary lines (EcoGuide, CityGuide, Talk2Guide). In addition to hardware sales, it offers equipment rental, repair/maintenance, and integration consulting services.
Product overview
Headsets.at – Imtradex Communications GmbH is a B2B distributor and specialist provider of professional communication systems based in Vienna, Austria. The company was founded in 1994 and is the oldest headset specialist in Austria. Their portfolio centers on professional headsets for telephony (desk phones, UC/Softphone/PC, mobile), radio communication for emergency services/military, control center/dispatch solutions, and guided tour systems. They distribute both third-party brands (EPOS|Sennheiser, JPL, Jabra GN Netcom, Poly|HP|Plantronics, Invisio, 3M Peltor, Phonak|Sonova, Titan, Vokkero) and proprietary products including the EcoGuide family (EcoGuide, EcoGuide Mini, EcoGuide Twice, Talk2Guide) for tour guide radio systems and CityGuide for city tours. Additional offerings include intercom systems, conference phones, multimedia guides, interpreting systems, webcams, two-way radios with Zello PoC integration, and comprehensive accessories. The company serves the DACH region (Germany, Austria, Switzerland) with products also available for hire/rental alongside purchases.
Differentiator
Problem solved
Functional benefit
Brands
- EcoGuide: Group tour guide radio systems for factory tours and museums; launched in 2010, expanded with EcoGuide Twice in 2021.
- CityGuide
- Talk2Guide
- EcoGuide Mini
Companies that use Headsets.at - Imtradex Communications Gmbh
Customer profileNamed customers15 records
Segments7 records
Ideal customer profiles5 records
Headsets.at - Imtradex Communications Gmbh technology and API
TechnologyAPI detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Headsets.at - Imtradex Communications Gmbh partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered flagship, core and minor.
- Imtradex Hör-Sprechsysteme GmbH (Germany)flagshipExclusive distribution partnership established in 1996 for Austria and Eastern European markets. German Imtradex company specializes in telephone, radio, and control center headsets. Close cooperation led to adoption of Imtradex brand name for Austrian operations.
- Meder CommTech (Singen/Hohentwiel, Germany)corePartnership since 1994 for tour guide systems for company tours and museums, as well as interpreting systems. Meder CommTech specializes in guided tour and communication equipment.
- Invisio Communications (Denmark)coreExclusive distribution partnership since 2014 for military and police special forces sector. Focus on high-quality headsets and PTT control units enabling simultaneous use of multiple voice channels while maintaining hearing protection with directional sound perception.
- Sonova / Phonak Communications (Switzerland)coreExclusive distribution partner since 2015 for Swiss company's police authorities sector products. Specializes in covert communication solutions for Austrian police and special units.
- Titan Communication (Denmark)corePartnership since 2016 for police and fire service sector, particularly helmet headphones. Key customers include Austrian police motorcycle units and Vienna professional fire brigade since 2022.
- Vokkero by VOGO (France)coreProduct integration since 2020 for professional full-duplex intercom systems enabling hands-free voice communication without talk button press. Suitable for extreme noise conditions with compatible hearing protection accessories.
- 3M Peltor (Sweden)coreLong-standing partnership for certified hearing protection headsets for applications under extreme ambient noise conditions. Also supplies headsets for police and military applications.
- Digitast / Straubtec (Germany)minorPartnership for foot switches used in control centers and dispatcher operations.
- SDZ Service- und Dienstleistungszentrum (Germany)minorPartnership for control center headsets and telecommunications solutions.
- BBG Bundesbeschaffung GmbH (Austria)coreGovernment procurement partnership enabling Austrian public sector agencies to purchase motorcycle helmet communication systems and accessories through official procurement framework.
- EPOS | Sennheiser (Denmark)coreLong-standing distribution of Sennheiser business communication headsets, now under EPOS brand. Partnership for professional telephony headsets.
- JPL Telecom (UK/South Korea)corePartnership since company founding for telephone headsets and air traffic control management equipment. UK-based manufacturer with South Korean production.
- Jabra GN Netcom (Denmark)coreLong-standing distribution of Jabra business headsets, originally distributed through GN Netcom brand.
- Poly (HP) (USA)coreDistribution of Poly (formerly Plantronics, then Polycom merger, now HP) headsets and conference phones. Long-standing partnership since company founding.
- Konftel (Sweden)minorDistribution of Konftel conference phones for professional meeting and collaboration solutions.
- Axnitour Communication Solutions (Netherlands)minorDistribution of wireless full-duplex intercom systems AT320 and AT350 for industrial, sports, and retail applications.
- Axnes (Norway)minorDistribution of Axnes full-duplex intercom radio systems.
- EcoGuide / CityGuide (Own Brand)flagshipProprietary product lines developed and sold since 2010 (EcoGuide) and 2016 (CityGuide). EcoGuide Twice added in 2021, Talk2Guide in 2019. Range includes tour guide radio systems with dialog capabilities for various guided tour applications.
Scale indicators3 records
Recent moves7 records
Expansion highlights5 records
Headsets.at - Imtradex Communications Gmbh competitors and assessment
Company assessmentDirect peers
- Konftel: Swedish conference phone and speakerphone manufacturer distributed by Headsets.at. Competes in the same professional meeting-room and UC audio category.
- Jabra (GN Audio): Major global manufacturer of professional and call center headsets, UC/softphone devices, and hearing-protection communications — directly overlapping with Headsets.at's largest product category. Long-standing distribution partner of Headsets.at, making it both competitor and supplier.
- Poly (HP): Enterprise headset and conference phone vendor (formerly Plantronics/Polycom) covering call centers, UC, and dispatch. Headsets.at is a long-standing distribution partner, competing on the same tender deals.
- 3M Peltor: Hearing-protection communication headsets for military, police, fire, and industrial use. Distributed by Headsets.at under a long-standing partnership, making it a directly comparable vendor in the tactical and industrial communication segment.
- Invisio Communications: Danish specialist in tactical military and police communication headsets and hearing protection — core to Headsets.at's exclusive Austrian/Eastern European distribution agreement since 2014. Competes in the same BOS tender processes across Europe.
- Sonova/Phonak Communications: Swiss covert communication and hearing-aid-compatible communication systems vendor. Exclusive Austrian distribution partner of Headsets.at for police-authority applications since 2015.
- Vokkero (VOGO): French full-duplex intercom specialist for sports, broadcast, and industrial team communication. Integrated into Headsets.at's portfolio since 2020; competes for the same sports/industrial intercom tenders.
- EPOS (formerly Sennheiser Communications): Premium business and gaming headset brand with strong call center and enterprise UC positioning. Headsets.at distributes EPOS|Sennheiser headsets, making it a directly competing brand in the same shelf space.
- Axnes: Norwegian full-duplex intercom specialist for helicopter, police, and rescue operations. Distributed by Headsets.at and competes for the same aviation and tactical communication tenders.
- Titan Communication: Danish supplier of helmet headsets and communication accessories for police, fire, and rescue — distributed exclusively by Headsets.at in Austrian/Eastern European markets since 2016.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Headsets.at - Imtradex Communications Gmbh social profiles
Digital presenceHeadsets.at - Imtradex Communications Gmbh financial estimates
Financial estimateRevenue estimate
Valuation estimate
Headsets.at - Imtradex Communications Gmbh leadership team
Management profileNumber of profiles
Profiles1 record
Headsets.at - Imtradex Communications Gmbh funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Headsets.at - Imtradex Communications Gmbh M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Headsets.at - Imtradex Communications Gmbh
What does Headsets.at - Imtradex Communications Gmbh do?
Headsets.at - Imtradex Communications GmbH is a Vienna-based specialist distributor and value-added reseller of professional communication systems, supplying professional headsets, radio communication equipment, control center/dispatch solutions, tour guide and audio guide systems, intercom systems, and two-way radios to business, government, military, and event customers. The company carries both third-party brands (EPOS, Jabra, Poly, Invisio, Phonak, Titan, Vokkero, 3M Peltor, JPL, Konftel) and its own proprietary lines (EcoGuide, CityGuide, Talk2Guide). In addition to hardware sales, it offers equipment rental, repair/maintenance, and integration consulting services.
Is Headsets.at - Imtradex Communications Gmbh a public or private company?
Headsets.at - Imtradex Communications Gmbh is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Headsets.at - Imtradex Communications Gmbh founded?
Headsets.at - Imtradex Communications Gmbh was founded in 1994. It employs 1 to 10 people.
Where is Headsets.at - Imtradex Communications Gmbh based?
Headsets.at - Imtradex Communications Gmbh is headquartered in Vienna, Austria, in the Europe region.
How does Headsets.at - Imtradex Communications Gmbh make money?
Three revenue lines are on record. Product Sales are the primary driver. The others are rental and Leasing and technical Services.
Who are Headsets.at - Imtradex Communications Gmbh's main competitors?
Direct peers on record are Konftel, Jabra (GN Audio), Poly (HP), 3M Peltor, Invisio Communications, Sonova/Phonak Communications, Vokkero (VOGO), EPOS (formerly Sennheiser Communications), Axnes and Titan Communication.
Does Headsets.at - Imtradex Communications Gmbh have an API?
No public API is recorded for Headsets.at - Imtradex Communications Gmbh.
What industry is Headsets.at - Imtradex Communications Gmbh in?
Headsets.at - Imtradex Communications Gmbh's product category is Professional Communication Equipment. Its primary akta.pro industry code is EDABACAA, Contact Center Operations & Tools (ACD/IVR/CRM/WFM). Its NAICS code is 33421 and its SIC code is 3661.