Wieliczka City and Commune Office

What Wieliczka City and Commune Office does

The Wieliczka City and Commune Office (Urz±d Miasta i Gminy w Wieliczce) is the statutory municipal government body of Gmina Wieliczka, established in 1990 and serving the city of Wieliczka and surrounding rural areas within Małopolskie Voivodeship, Poland. It administers local government functions including tax collection, civil registration, urban planning, social welfare, education, environmental protection, and economic development for an estimated 25,000-60,000 residents. Operations are delivered through the central office plus four wholly-owned subsidiaries: Gminny Zarz±d Dróg (GZD, road infrastructure), Zarz±d Budynków Komunalnych (ZBK, communal housing), Zakład Gospodarki Komunalnej Sp. z o.o. (ZGK, utilities — water, sewage, waste; share capital 120,447,900 PLN), and Miejsko-Gminny Ośrodek Pomocy Społecznej (MGOPS, social welfare). The commune is anchored by the UNESCO World Heritage Wieliczka Salt Mine, a globally unique intangible asset.

The office operates a digital government platform stack built around e-Urz±d (electronic administration portal), ePUAP, e-Doręczenia, online appointment reservation (rezerwacja.wieliczka.eu), the SISMS early warning SMS system, the Blisko mobile application, the Wielicka Karta Mieszkańca resident card platform, and a Paid Parking Zone integrated with SkyCash, Flowbird, and AnyPark mobile payment providers. Digital accessibility is implemented at WCAG 2.2 AA level with GDPR/RODO and EU AI Act compliance declarations. Technology investments are partially funded externally, including ~17M PLN from Poland's National Recovery Plan (KPO) for green and digital transformation at ZGK.

Revenue is generated through multiple statutory streams: property tax (podatek od nieruchomości), agricultural and forest tax, transport vehicle tax, market fees, administrative fees, permanent usufruct fees, lease and rental income on municipal property, paid parking zone fees (hourly rates up to 5 PLN plus tiered subscriptions from 35-3,000 PLN), and utility service charges via ZGK (water, sewage, waste). Capital projects are largely co-financed through Rz±dowy Fundusz Rozwoju Dróg (50% for road projects), Województwo Małopolskie (regional co-financing), EU structural funds, and KPO. Customer segments include residents, local businesses, educational institutions, and tourists, with citizen engagement programs including the Wielicki Budżet Obywatelski (Citizen Budget), Młodzieżowa Rada Miejska (Youth Council), and Gminna Rada Seniorów (Senior Council).

Name

Wieliczka City and Commune Office

Legal name

Urząd Miasta i Gminy w Wieliczce

Website

https://wieliczka.eu

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

101–250 employees

Short description

The Wieliczka City and Commune Office (Urz±d Miasta i Gminy w Wieliczce) is the statutory municipal government of Gmina Wieliczka in Małopolskie Voivodeship, Poland. It administers local government services — including civil registration, taxation, urban planning, social welfare, roads, housing, and utilities (water, sewage, waste) — to residents, local businesses, and tourists via its central office and four wholly-owned municipal subsidiaries.

Ownership category

akta.pro rank

Product category

Municipal Administration

NAICS

Other General Government Support (92119), Executive and Legislative Offices, Combined (92114), Administration of Urban Planning and Community and Rural Development (92512), Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Transportation Services (4700), Sanitary Services (4950), Services-To Dwellings & Other Buildings (7340), Services-Social Services (8300)

akta.pro industry

PRIMARYBPAIACAA

Mayor/City Manager & General Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAM

Local Transportation, Parking & Mobility Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAN

Economic Development & Business Licensing (Local)

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAF

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities)

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAJ

Housing & Neighborhood Services (Local Housing Programs)

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAK

Local Public Health & Human Services Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

Keywords

• Municipal administration services
• E-government services
• Civil registry services
• Local government services
• Public utility services

Headquarters

HQ city

Wieliczka

HQ country

Poland

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Property Tax (Podatek od nieruchomości): The municipality collects property taxes from individuals and businesses owning real estate within the commune boundaries.
2. Agricultural and Forest Tax (Podatek rolny, podatek leśny): Tax revenue from agricultural and forest land owners within the municipality.
3. Transport Vehicle Tax (Podatek od środków transportowych): Annual tax levied on registered transport vehicles owned within the municipality.
4. Market Fee (Opłata targowa): Fees charged for trading activities at municipal market areas.
5. Administrative Fees (Opłaty skarbowe): Statutory administrative fees for official acts, certificates, and filings.
6. Permanent Usufruct Fees (Użytkowanie wieczyste): Annual fees for perpetual land use rights granted by the municipality.
7. Lease and Rental Income (Czynsz dzierżawny): Revenue from leasing municipal property and land.
8. Paid Parking Zone Fees (Strefa Płatnego Parkowania): Hourly parking fees collected from vehicles parking in the paid parking zone covering the city center, with rates from 2 PLN per 30 minutes up to 5 PLN per hour, plus resident and organizational subscription plans.
9. Municipal Utility Services (ZGK): Zakład Gospodarki Komunalnej Sp. z o.o. generates revenue through water supply, sewage treatment, and waste management services. Water production of approximately 1.48 million m³ and sewage treatment of approximately 4.1 million m³ annually.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

The Wieliczka City and Commune Office delivers statutory local government administration and public services to residents and businesses of Gmina Wieliczka in Poland. Core offerings include civil registration, population records, identity documents, business licensing, property and local tax administration, urban planning, and public information services. Through wholly-owned subsidiary entities, the office also provides water supply, sewage treatment, waste management (ZGK), road infrastructure and paid parking management (GZD), communal housing management (ZBK), and social welfare services (MGOPS). Service access is enabled via e-government platforms including the e-Urząd portal, online appointment booking, SISMS SMS alerts, and the Wielicka Karta Mieszkańca resident card.

Product overview

Wieliczka City and Commune Office (Urząd Miasta i Gminy w Wieliczce) operates a comprehensive e-government service ecosystem. The core offering consists of the e-Urząd portal for electronic administrative procedures, the Rezerwacja wizyty appointment booking system, and the SMS Wieliczka early warning notification system. Subsidiary utility services are delivered through Zakład Gospodarki Komunalnej (ZGK), which provides water supply, sewage, and waste management via the iBOK customer portal. The municipal portfolio also includes the Paid Parking Zone (SPP) with mobile payment integrations, the Wielicka Karta Mieszkańca resident discount program, and the Public Information Bulletin (BIP) for regulatory disclosures. These services are accessible through both dedicated web portals and the city website.

Differentiator

Problem solved

Functional benefit

Products and services

• e-Urząd (e-Government Portal) Electronic government service portal enabling residents and businesses to handle administrative matters online, including applications, permits, and municipal service requests across all municipal departments.
• Online Appointment Booking (Rezerwacja wizyty w Urzędzie) Web-based system at rezerwacja.wieliczka.eu allowing citizens to reserve appointments at selected municipal departments including Civil Affairs, Business Activity, and Civil Registry. Sends confirmation emails with a code for ticket machine pickup at Building B.
• SMS Wieliczka (SISMS Early Warning System) Early warning and mass notification system (System Wczesnego Ostrzegania Mieszkańców - SISMS) that sends SMS notifications to registered residents about emergencies, civic alerts, and important community information.
• Wielicka Karta Mieszkańca (Resident Card) Digital resident card program offering benefits, discounts, and access to municipal services for registered residents of the Wieliczka commune, accessible via wieliczka.mkarta.org.
• iBOK Internet Customer Service Portal Online customer service portal provided by Zakład Gospodarki Komunalnej (ZGK, the Municipal Utility Company) for managing water supply, sewage, and waste management service accounts.
• Strefa Płatnego Parkowania (Paid Parking Zone)

Quantifiable outcome

• 280,000+ PLN in water retention funding secured
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Województwo Małopolskie (Małopolska Regional Authority)coreStrategic or Co-development PartnerThe municipality collaborates with the Małopolska Regional Authority on various co-funded projects including agricultural road modernization (50% co-financing from the regional government), small water retention projects, and other regional development initiatives. The partnership involves shared funding and joint decision-making on infrastructure projects within the municipality.
• Ministerstwo Spraw Wewnętrznych i Administracji (Ministry of Internal Affairs and Administration)coreStrategic or Co-development PartnerThe municipality participates in national civil defense exercises (ALARM) coordinated by the Ministry of Internal Affairs and Administration in conjunction with the Rządowe Centrum Bezpieczeństwa (Government Security Center) and Ministry of National Defense, testing air raid warning systems for civilian population.
• Partner Cities (Miasta partnerskie)minorOthersWieliczka maintains sister city relationships with international partner cities. Details of specific partner cities and their locations are listed under the 'Miasta partnerskie' section on the municipal website but not explicitly named in the scraped source content.
• Krajowy Ośrodek Wsparcia Rolnictwa (KOWR) - National Support Center for AgricultureminorStrategic or Co-development PartnerGmina Wieliczka cooperates with KOWR in Kraków on agricultural land surveys, gathering information about demand for agricultural land from individual farmers interested in expanding their farms within the municipality.
• EU Funded Projects BeneficiariescoreStrategic or Co-development PartnerThe municipality is implementing multiple EU-funded projects including 'Cyberbezpieczny Samorząd' (Cybersecurity for Local Government), expansion of the transit hub near Piłsudskiego and Niepołomska streets, Zintegrowany Plan Inwestycyjny (Integrated Investment Plan), and various educational projects co-funded by the European Social Fund.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Starostwo Powiatowe w Wieliczce (Wieliczka County Office): The powiat (county) level government authority that shares jurisdiction with Wieliczka's gmina. Comparable as a public administration body operating in the same territory, but covering broader county-level functions (secondary education, county roads, healthcare coordination).
• Urząd Marszałkowski Województwa Małopolskiego (Małopolska Marshal's Office): The regional government authority for Małopolskie Voivodeship - a higher-tier public administration body that co-finances Wieliczka's road, water retention, and agricultural infrastructure projects. Comparable as a public administration actor in the same region but operates at broader (regional) scope.

Direct peers

• Urząd Miasta Krakowa (Kraków City Hall): The executive municipal authority for the City of Kraków, the regional capital in Małopolskie Voivodeship. Directly comparable as a Małopolska local government unit delivering identical administrative functions (civil registry, taxes, urban planning, e-government) at a larger urban scale.
• Urząd Miasta Nowego Sącza (Nowy Sącz City Hall): Another Małopolska city hall of comparable scale performing the same statutory local-government functions. Useful peer for benchmarking service delivery models, e-government maturity, and EU-funded capital project execution within the same voivodeship.
• Urząd Gminy Zabierzów: A Kraków-adjacent commune in Małopolskie Voivodeship of similar population scale to Wieliczka. Directly comparable as a peer gmina delivering identical Polish local-government services, particularly relevant for benchmarking suburban growth dynamics and industrial zone development.
• Urząd Miasta i Gminy Wieliczka neighbor - Urząd Gminy Niepołomice: Adjacent commune within the Kraków metropolitan area, also in Małopolskie Voivodeship. Performs the identical Polish gmina administrative function set and serves a similar population scale, making it a closely comparable peer for benchmarking e-government and service delivery.
• Urząd Miasta i Gminy w Bochni (Bochnia City and Commune Office): Neighboring gmina in Wielicki Powiat (the same county as Wieliczka), performing the same statutory local-government functions over a comparable urban-rural population. Bochnia, like Wieliczka, is also anchored by a historic salt mine, making it an especially close functional peer.
• Urząd Miasta i Gminy Myślenice: Małopolska city-and-commune office of similar scale and urban-rural profile to Wieliczka, delivering the same statutory local-government services (civil registry, taxes, planning, social welfare, education administration) to a comparable resident population.
• Urząd Miasta Tarnowa (Tarnów City Hall): Małopolska municipal authority performing the same Polish local-government functions as Wieliczka (civil registry, taxes, urban planning, education, social services) at a moderately larger urban scale. Comparable operating model and revenue structure (local taxes, fees, municipal utilities).

Others

• Kopalnia Soli Wieliczka (Wieliczka Salt Mine): The UNESCO-listed tourist attraction that anchors Wieliczka's brand and tourism economy. Not a government peer, but the dominant cultural and economic asset within the commune whose operational health directly drives municipal tourism, parking, and commercial tax revenues.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks2 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCnX5ZtHbpnmF_6eOKH2z6Qw
• Facebookfacebook.com/wieliczka

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wieliczka City and Commune Office