Veilig Thuis Twente

What Veilig Thuis Twente does

Veilig Thuis Twente is a regional safety organization headquartered in Enschede, Netherlands, that provides advice, reporting, and support services for domestic violence, child abuse, elder abuse, human trafficking, stalking, complex divorce, and sexual abuse across the Twente region. It operates as the statutorily designated 'Veilig Thuis' (Safe Home) entity under Dutch law (Wet verplichte meldcode), giving it a mandated role in coordinating the regional response to domestic violence. The organization serves four primary user groups: direct victims, bystanders and concerned individuals, professionals (healthcare, education, childcare, social work, youth care, and justice), and perpetrators seeking to change violent behavior.

The service platform is anchored by a free 24/7 telephone hotline (0800-2000), a website-based chat (Monday–Friday 09:00–17:00), dedicated online reporting forms for professionals operating under the meldcode framework, and in-person consultations at the Enschede office. Supporting the service platform are the Kennisbank (Knowledge Bank) of educational resources and research publications, and Ervaringsverhalen (experience stories) drawn from clients and professionals to reduce stigma and encourage reporting. The disclosed technology stack is website-centric, employing Matomo for web analytics; no AI/ML, proprietary software products, APIs, or mobile applications are disclosed.

Veilig Thuis Twente is a government-funded non-profit operating as a subsidiary of SamenTwente, the regional municipal public health collective that also holds the Director of Public Health mandate for the Twente region. All services are provided free of charge to end users, with operating funding flowing from Twente municipalities through SamenTwente. The organization coordinates with GGD Twente, healthcare providers, police, the Raad voor de Kinderbescherming (Child Protection Board), Local Alliances (banks, notaries, municipalities, healthcare providers), and knowledge institutes including Movisie and HAN University of Applied Sciences. The firm is privately held with no venture capital, private equity, or external investor ownership, and operates exclusively within the Twente geography.

Name

Veilig Thuis Twente

Legal name

Veilig Thuis Twente

Website

https://veiligthuistwente.nl

Company type

Private

Operating status

Operating

Short description

Veilig Thuis Twente is a Dutch government-funded regional safety organization providing free 24/7 advice, reporting, and support for domestic violence, child abuse, and elder abuse across the Twente region under a statutory mandate.

Ownership category

akta.pro rank

Headquarters

HQ city

Enschede

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Government Funding: Veilig Thuis Twente is a publicly funded organization providing free services to residents of Twente. The organization receives government funding from municipalities in the Twente region through its parent organization SamenTwente. Services are provided free of charge to all users.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

Veilig Thuis Twente is a regional non-profit organization that provides free advice, reporting, and support services for victims and concerned parties related to domestic violence, child abuse, elder abuse, human trafficking, stalking, and complex divorce. Its core service is a 24/7 telephone hotline (0800-2000) supplemented by website-based chat, online professional reporting forms (meldcode), in-person consultations at its Enschede office, and an online knowledge bank of educational resources.

Product overview

Veilig Thuis Twente is a social services organization providing a unified suite of support services for domestic violence, child abuse, elder abuse, and related issues in the Twente region. The core offering consists of a 24/7 telephone hotline (0800-2000) for crisis intervention and advice, complemented by an online Knowledge Bank (Kennisbank) with educational resources and research documents, Meldcode services for professional reporting of suspected abuse, and published experience stories (Ervaringsverhalen) for awareness and education. The organization operates as part of SamenTwente and connects victims with specialized care providers.

Differentiator

Problem solved

Functional benefit

Products and services

• Veilig Thuis Twente Support Hotline (0800-2000) A 24/7 free telephone hotline providing advice, reporting, and crisis intervention for victims of domestic violence, child abuse, elder abuse, human trafficking, stalking, and complex divorce in the Twente region of the Netherlands. Available to victims, bystanders, and professionals.
• Kennisbank (Knowledge Bank) An online knowledge portal providing information, research documents, practical guides, and educational resources about domestic violence, child abuse, elder abuse, financial abuse, and related topics for both professionals and the general public.
• Meldcode Professional Reporting Services Structured reporting and consultation services for professionals in healthcare, education, childcare, social work, youth care, and justice to report suspected domestic violence or child abuse through the mandatory Dutch meldcode (reporting code) system. Includes dedicated online reporting forms.
• Website Live Chat Service Live chat available Monday through Friday between 09:00 and 17:00 on the website for direct advice and support. Cannot be used for official reports—phone is required for formal reporting.
• In-Person Consultation Service In-person consultations available at the headquarters in Enschede for individuals and professionals seeking advice, support, or case coordination related to domestic violence and abuse situations.

Quantifiable outcome

• Break unsafe situations and stop domestic violence
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eight partnerships are on record, tiered core, major and minor.

• SamenTwentecoreStrategic or Co-development PartnerVeilig Thuis Twente is a subsidiary of SamenTwente, the parent organization that coordinates public health and social services in the Twente region. SamenTwente also holds the role of Director of Public Health. The new director of SamenTwente was announced in December 2024.
• GGD Twente (Gemeentelijke Gezondheidsdienst)coreStrategic or Co-development PartnerGGD Twente provides youth health services (Jeugdgezondheidszorg/JGZ) and works closely with Veilig Thuis Twente. Simone Kienhuis, a doctor at JGZ, is also an attention officer for child abuse. Internal collaboration between JGZ and VTT includes work agreements allowing direct contact between youth doctors and trust doctors.
• Municipalities in TwentecoreStrategic or Co-development PartnerVeilig Thuis Twente collaborates with municipalities in the Twente region to provide coordinated care and support for domestic violence victims. Municipalities are responsible for implementing the WMO (Social Support Act) and providing local care infrastructure.
• Local Alliances (Lokale Allianties)majorStrategic or Co-development PartnerLocal Alliances are networks of private and public participants (banks, notaries, administrators, mentors, social welfare teams, police officers, GPs, district nurses, informal caregivers, elderly organizations, volunteers) who share knowledge about financial abuse of elderly and coordinate prevention efforts.
• MovisiemajorStrategic or Co-development PartnerMovisie is a Dutch knowledge institute specializing in social issues. They authored the document 'De meldcode bij ontspoorde mantelzorg' (The reporting code for caregiver burnout), which provides knowledge needed to properly follow the reporting code steps when dealing with deviated caregiving situations.
• Hogeschool van Arnhem en Nijmegen (HAN)minorStrategic or Co-development PartnerHAN (University of Applied Sciences) conducted research on elder abuse in acute care settings. Authors Berben, Adriaansen, and Vloet developed a practical guide for recognizing and addressing elder abuse, targeting professionals, students, and teachers in healthcare and social services education.
• RegioplanminorStrategic or Co-development PartnerRegioplan conducted research on the functioning of local alliances for safe financial aging. The research concluded that local alliances are an effective means to prevent, timely identify, and address financial abuse of elderly people.
• Healthcare Providers and Specialized ServicesmajorStrategic or Co-development PartnerVeilig Thuis Twente works with various healthcare providers, specialized abuse services, doctors, schools, police, justice, and the Raad voor de Kinderbescherming (Child Protection Board) to coordinate comprehensive support and intervention for victims.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Others

• Raad voor de Kinderbescherming: Dutch Child Protection Board, a key referral and co-case-handling partner for VTT on child abuse cases. Comparable as an adjacent statutory body operating in the same domestic violence and child safeguarding workflow.
• Movisie: Dutch knowledge institute for social issues and VTT's named research partner on caregiver burnout (ontsppoorde mantelzorg). Comparable as an adjacent knowledge and training partner in the same domestic violence / social support ecosystem.

Direct peers

• Fier: Dutch regional organization providing shelter, support, and intervention for domestic violence and child abuse, primarily in Friesland and beyond. Comparable as a peer regional Veilig Thuis-adjacent provider with multidisciplinary teams handling similar caseloads.
• Centrum Seksueel Geweld (CSG): National Dutch center for sexual violence providing 24/7 crisis support, medical and psychological care, and police coordination. Comparable as a specialized crisis response organization with overlapping scope on sexual abuse and acute intervention.
• Sterk Huis: Dutch regional organization in Brabant offering shelter and support for domestic violence, child abuse, and human trafficking. Comparable as a peer regional provider with integrated shelter, crisis intervention, and professional training services.
• Samen Veilig Midden-Nederland: Dutch regional safety organization providing domestic violence, child abuse, and youth protection services in Midden-Nederland. Comparable as a peer regional Veilig Thuis / safety house provider with similar statutory mandate and multi-channel service model.
• Blijf Groep: Amsterdam-based social services organization offering shelter, crisis intervention, and trauma support for domestic violence and abuse victims. Comparable in service mix (hotline, shelter, professional consultation) and Dutch regulatory context.

Broad incumbents

• Jeugdzorg Nederland: Branch organization for Dutch youth care providers, including child protection services that VTT routinely refers into. Comparable as an adjacent regional network handling downstream case management after VTT triage and investigation.
• Veilig Thuis Nederland (national network): National coordination body and umbrella for all 25 regional Veilig Thuis organizations including VTT. Comparable as the parent network governing shared standards, meldcode frameworks, and national referral pathways for domestic violence response.

Regional players

• GGD Twente: Regional municipal health service for Twente and VTT's named sister organization under SamenTwente. Comparable in regional scope, public funding model, and direct operational collaboration via shared youth health (JGZ) doctors who double as VTT attention officers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/veilig-thuis-twente

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Veilig Thuis Twente