Lapeer County Central Dispatch

What Lapeer County Central Dispatch does

Lapeer County Central Dispatch is a government-mandated consolidated Public Safety Answering Point (PSAP) serving approximately 88,000 residents across Lapeer County, Michigan. Founded circa 1996 as an independent authority operating under the Lapeer County Central Dispatch Authority (LCCDA) Board of Directors, the organization processes over 67,000 emergency calls annually and coordinates response across 30 public safety agencies — including 10 police agencies, 18 fire departments, 5 EMS agencies, and 7 medical first responder teams — collectively comprising nearly 800 field personnel.

The core technology stack comprises Enhanced 9-1-1 (E9-1-1) with caller identification, Phase II Wireless GPS location tracking pinpointing cellular callers to within approximately 50 yards, Computer-Aided Dispatch (CAD) for response coordination, and Emergency Medical Dispatch (EMD) protocols enabling pre-arrival medical instructions. Supplemental services include a Medical Alert Response Plan registry, a countywide Tornado Warning Siren System (14 municipalities), a Deer Notification System, and a Business Keyholder Information database. Public education initiatives — including a 9-1-1 for Kids program — and a multi-platform social media presence support community outreach.

The organization is funded exclusively through a Michigan state-mandated telephone surcharge of $2.29 per line per month, applied uniformly across landline, cellular, and VoIP connections. As a political subdivision of the State of Michigan, Lapeer County Central Dispatch is not a privately held company and is not investment-eligible in the conventional PE/VC sense; this profile characterizes it for benchmarking and contextual purposes.

Name

Lapeer County Central Dispatch

Legal name

Lapeer County Central Dispatch

Website

https://www.lapeercounty911.org

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Lapeer County Central Dispatch is a government-mandated consolidated 9-1-1 PSAP serving 88,000 Lapeer County, Michigan residents, coordinating police, fire, and EMS response across 30 agencies via E9-1-1, CAD, and EMD technology, funded by a state-set telephone surcharge.

Ownership category

akta.pro rank

Product category

Emergency Dispatch Services

NAICS

Police Protection (922120), Fire Protection (922160), Ambulance Services (62191)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industry

Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

Keywords

• Emergency dispatch services
• Public safety communications
• 9-1-1 call handling
• Computer-aided dispatch
• Emergency medical dispatch

Headquarters

HQ city

Lapeer

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Telephone Surcharge Revenue: The 9-1-1 Center is funded operationally from a telephone surcharge. Currently $2.29 per line per month as set forth by Michigan state law. Surcharge revenue is collected from cellular phones, landline phones, and VoIP phones - all paying an equal amount. Funds can only be used for operational expenses including employee wages, benefits, utilities, and system support costs.

Pricing tiers

Distribution channels1 record

Marketing channels3 records

Core offering

Lapeer County Central Dispatch operates a consolidated 9-1-1 emergency communications center that answers, triages, and dispatches police, fire, EMS, and medical first responder calls across Lapeer County, Michigan. The service integrates Enhanced 9-1-1, Phase II wireless GPS location tracking, Emergency Medical Dispatch protocols, and Computer-Aided Dispatch technology to coordinate response for approximately 88,000 residents and 30 public safety agencies.

Product overview

Lapeer County Central Dispatch operates a unified emergency dispatch platform centered on 9-1-1 emergency call handling and response coordination. The core product is its consolidated 9-1-1 dispatch service, which integrates Enhanced 9-1-1 with Phase II wireless location tracking, Emergency Medical Dispatch protocols, and Computer-Aided Dispatch technology to coordinate 40 public safety agencies (10 police, 18 fire, 5 EMS, 7 Medical First Responder teams) serving approximately 88,000 residents. The portfolio includes supplemental services such as the Medical Alert Response Plan for citizens with special needs, a countywide Tornado Warning Siren System, Deer Notification alerts, and Business Keyholder Information registration. Educational offerings include the 9-1-1 Education Program with specialized curriculum for children. FOIA records request processing is also available. The organization is governed by the Lapeer County Central Dispatch Authority Board of Directors and funded through a Michigan telephone surcharge.

Differentiator

Problem solved

Functional benefit

Products and services

• 9-1-1 Emergency Dispatch
• Medical Alert Response Plan
• Tornado Warning Siren System

Quantifiable outcome

• Processed over 67,000 calls for assistance annually from 18 townships, villages, and cities
• +2 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators4 records

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• Motorola Solutions: Major vendor of mission-critical communications, CAD, and PSAP technology to 9-1-1 centers like Lapeer. Comparable because Motorola Solutions supplies the underlying dispatch and radio infrastructure that Lapeer's operations depend on, and operates broadly across public safety, not just dispatch.
• Hexagon Safety, Infrastructure & Geospatial: Supplies CAD, incident management, and PSAP software globally to public safety and government agencies. Comparable as a vendor serving the same dispatch market with overlapping computer-aided dispatch capabilities, though operating much more broadly.
• Mark43: Public safety software platform offering CAD, RMS, and records management to police and PSAPs. Comparable as a technology vendor serving overlapping public-safety dispatch customers with CAD functionality similar to Lapeer's deployment.
• Tyler Technologies: Large public-sector software provider serving courts, public safety, and local government. Comparable because Tyler's public safety division serves similar PSAP and dispatch customers with CAD and records products used by county governments.

Direct peers

• CentralSquare Technologies: Provides CAD, records management, and 9-1-1 dispatch software to public safety agencies and PSAPs across the U.S. Directly comparable as a technology platform serving the same end-users (county and municipal 9-1-1 centers) with overlapping CAD and dispatch functionality.
• Zetron: Specializes in mission-critical communications consoles and dispatch systems for PSAPs, EOCs, and 9-1-1 centers. Comparable as a focused dispatch technology provider serving the same operational use case as Lapeer County Central Dispatch.
• Intrado (Mosaic): Major provider of 9-1-1/E911 network services, location data, and PSAP call-routing infrastructure. Directly comparable because Intrado operates the underlying 9-1-1 telecommunications infrastructure that Lapeer's PSAP relies on for emergency call handling.
• PowerPhone: Provides Emergency Medical Dispatch (EMD) protocols and call-taking training for 9-1-1 centers and PSAPs. Directly comparable as a specialized vendor of the EMD protocol and pre-arrival instruction capability that Lapeer's dispatchers rely on.

Emerging players

• RapidSOS: Emergency response data platform that delivers location and sensor data from connected devices to PSAPs and 9-1-1 centers. Comparable as an emerging technology enabler augmenting the same Phase II GPS and caller-location capabilities Lapeer provides.
• Carbyne: Cloud-native 9-1-1 and emergency communications platform delivering video, text-to-911, and rich media to PSAPs. Comparable as a next-generation PSAP technology vendor targeting the same dispatch modernization opportunity.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCq1PUR0xlC7lS7Zg5222v0g
• Facebookfacebook.com/Lapeercounty911
• LinkedInlinkedin.com/company/lapeer-county-central-dispatch/?viewAsMember=true
• Instagraminstagram.com/lapeercountycentraldispatch
• TikToktiktok.com/@lapeercounty911

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lapeer County Central Dispatch