What Ville De Hem does

Ville de Hem is a French commune (municipal government) located in the Nord department within the Hauts-de-France region, administered as part of the Métropole Européenne de Lille (MEL). It serves a residential population of approximately 18,000-19,000 inhabitants with the full statutory mandate of a French commune: local administration, primary education, social action through the Centre Communal d'Action Sociale (CCAS), cultural programming, sports infrastructure, and urban planning. Service delivery increasingly relies on a digital infrastructure stack comprising a dedicated mobile application, the Portail Famille administrative platform, the TellMyCity geo-tagged citizen-reporting tool, and the jeparticipe.ville-hem.fr participatory portal that supports recurring citizen-budgeting cycles.

The commune's revenue base consists of local taxes (property taxes, residence taxes, and intercommunal levies), state and metropolitan grants, and fees for municipal services. It cooperates with MEL on metropolitan-scale projects including the tramway extension and the implementation of the Zone à Faibles Émissions (ZFE) low-emission zone. Recent strategic activity includes an AMI « commerces cœur de ville » initiative to recruit local businesses, the opening of the Espace Culturel Franchomme cultural venue, and the launch of multiple citizen-engagement digital platforms. There is no disclosed evidence of AI/ML capabilities within the technology stack.

As a public-law entity, Ville de Hem holds a statutory monopoly over municipal services within its geographic boundary, with residents constituting the entirety of its client base. The municipality's competitive position is structurally protected by regulation rather than commercial advantage, and expansion manifests as deepening civic engagement, infrastructure modernization, and metropolitan cooperation rather than market-share capture.

Name

Ville De Hem

Legal name

Ville de Hem

Website

https://ville-hem.fr

Company type

Public

Operating status

Operating

Short description

Ville de Hem is a French municipal government in the Nord department (Hauts-de-France) serving approximately 18,000-19,000 residents within the Métropole Européenne de Lille, delivering statutory local services across education, social action, culture, and urban planning through both physical offices and digital citizen platforms.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs, Urban Planning, and Community Development (925)

SIC

Non-Operating Establishments (9995)

akta.pro primary industry

Parks, Recreation & Cultural Services (BPAIACAI)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), City/Municipal Public Health Departments (HLAJAAAC), Local Education Authorities & Municipal Education Offices (EDADABAD)

Keywords

• Municipal administration
• Public services
• Civil registry
• Waste management
• Urban planning

Headquarters

HQ city

Hem

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Local taxation and municipal revenues: Municipal government funded primarily through local taxes (property tax, business tax), government grants, and service fees. Operates public services including administration, social services, education, culture, sports, and urban planning.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Ville de Hem is a French municipal commune that delivers local public administration services to residents and local businesses. Core offerings include civil registry (births, marriages, deaths, identity documents), urban planning and building permits, household waste collection and recycling, maintenance of public spaces (parks, streets, lighting), support for primary education, cultural events and programs, sports facilities, and family/social services.

Product overview

The Ville de Hem is a French municipal government offering a comprehensive suite of digital and in-person public services to its residents. The municipality operates a multi-channel service delivery model consisting of a dedicated mobile application for citizen engagement, an online family portal for managing childcare and educational services, a problem-reporting system (TellMyCity) for municipal maintenance issues, and various cultural and recreational facilities. Key venues include Le Zéphyr (cultural auditorium), the Espace Culturel Franchomme (cultural complex with media library), and sports facilities. The city also runs participatory democracy initiatives such as the Budget Participatif (participatory budgeting). These services are complemented by physical service points including France Services Hémois (multi-service counter) and the Point d'Accès au Droit (legal assistance center), providing residents with both digital self-service options and assisted in-person support for administrative procedures.

Differentiator

Problem solved

Functional benefit

Products and services

• Civil Registry Services Administrative services for births, marriages, deaths, and identity documents for residents of Hem.
• Waste Collection and Recycling Household waste and recycling collection services for residents of Hem.
• Urban Planning and Building Permits Processing of building permit applications and local urban planning regulation for property owners and developers in Hem.
• Cultural Programs and Events Organization of cultural activities, festivals, and community events for residents of Hem.
• Sports Facilities and Programs Operation of municipal sports facilities and sports programs for residents of Hem.
• Primary Education Support Services Support for primary schools including canteen services, extracurricular activities, and school facility maintenance for families in Hem.
• Public Space Maintenance Maintenance of parks, streets, public lighting, and communal green spaces for residents of Hem.
• Family and Social Services Social support services for families, elderly residents, and vulnerable populations in Hem.

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered minor and core.

• Ligue de Protection des Oiseaux (LPO)minorStrategic or Co-development PartnerAnnual partnership for organizing the 'Nuit de la chauve-souris' (Bat Night) event at the leisure base. The city and LPO collaborate to educate residents about bats (chiropterans) and their ecosystem.
• Radio CJminorGTM or Marketing PartnerLocal radio partnership for event coverage and promotion during Hem en Fête festival. Radio CJ provides entertainment programming and youth council collaboration for the annual celebration.
• Lille Métropole (MEL)coreStrategic or Co-development PartnerMetropolitan community membership providing inter-municipal cooperation. MEL deliberation process involves city participation. Key projects include tramway development and ZFE (Low Emission Zone) implementation.
• Point d'Accès au DroitcoreStrategic or Co-development PartnerLegal access point providing free legal advice to citizens. Hosts lawyer and bailiff permanence services. Located at 31 bis rue des écoles, accessible by appointment.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Direct peers

• Ville de Saint-André-lez-Lille: Adjacent Lille-metro commune with a similar administrative footprint and service scope (administrative procedures, schools, social services, culture) operating under identical legal and metropolitan frameworks.
• Ville de Wasquehal: Neighbor Lille-metro commune of comparable size and demographic profile, offering directly comparable municipal services — childcare, schools, culture, sports, social services — and participating in the same MEL inter-municipal cooperation structures.
• Ville de Lambersart: Lille-metro commune of similar suburban character and population scale, delivering an overlapping portfolio of municipal services (schools, social services, culture, participatory governance) within the MEL framework.
• Ville de Marcq-en-Barœul: Wealthy Lille-metro suburb with similar administrative scope; comparable cultural-venue and citizen-engagement infrastructure makes it a closely matched benchmark for service portfolio breadth and operating model.
• Ville de Croix: Adjacent commune in the Lille metropolitan area with similar population size and suburban profile, providing the same slate of municipal services (education, culture, social services, urban planning) to residents under identical French communal legal framework.
• Ville de Mons-en-Barœul: Small Lille-metro commune of similar demographic and economic profile, providing comparable municipal services under the same French communal law and MEL membership — a directly comparable scale benchmark.

Regional players

• Ville de Vincennes: Small commune in the Île-de-France region with comparable population scale and a similar dense portfolio of municipal services, including strong cultural and digital offerings — a useful cross-regional benchmark for similar-sized French communal operators.

Others

• AGORA+: E-government platform provider that powers Hem's Portail Famille (Agoraplus portal URL visible in the data); a vendor/ecosystem peer that supplies the digital service infrastructure underpinning the commune's online administrative offering.
• Métropole Européenne de Lille (MEL): Inter-municipal cooperation structure of which Hem is a member; not a competitor but the enabling governance layer through which Hem accesses metropolitan-scale infrastructure (tramway, ZFE, housing programs) and pooled services.

Broad incumbents

• Ville de Lille: Capital of the Métropole Européenne de Lille and the dominant municipal actor in the region; while substantially larger, it operates the same French communal service model and sets metropolitan-level policy context (ZFE, tramway) that directly shapes Hem's operating environment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/mairiedehem
• YouTubeyoutube.com/channel/UCO-3nRYnVJRpYg8MJ1O_AQg
• Facebookfacebook.com/villedehem
• Instagraminstagram.com/mairiedehem
• LinkedInlinkedin.com/company/villedehem

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ville De Hem