New Orleans Emergency Medical Services

What New Orleans Emergency Medical Services does

New Orleans Emergency Medical Services (NOEMS) is a municipal government agency that serves as the exclusive 911 provider of prehospital emergency medical care for the City of New Orleans. Operating from its headquarters at 2929 Earhart Blvd, New Orleans, LA 70125, the agency fields a tiered workforce of EMTs, Advanced EMTs (AEMTs), and Paramedics and responds to over 70,000 calls for service, assisting more than 50,000 patients annually. NOEMS operates specialized units including Tactical Medical, Hazmat, Water Rescue, Urban Search and Rescue, Bike, and Community Outreach teams, with the Tactical Medical Team embedded alongside NOPD SWAT and federal law enforcement agencies (ATF, US Marshals, FBI, DEA, Louisiana State Police).

NOEMS's core technology stack is built on Image Trend Elite for real-time patient care report documentation, prehospital point-of-care ultrasound (POCUS) for field diagnostics, and specialized narcotic and inventory tracking systems. Training infrastructure includes Laerdal monitor simulators, mid-fidelity mannequins, and state-of-the-art ultrasound training equipment, delivered through a 6-month recruit academy and a 3-week lateral academy, with quarterly cohorts. The agency holds the only Louisiana EMS authorization for pre-hospital blood transfusions (the Blood Medics program) and launched an Advanced EMT scope of practice in 2022 that integrates into ALS response with only 3% of cases requiring paramedic-level escalation.

NOEMS is funded through the City of New Orleans municipal budget rather than commercial revenue; it does not sell services to the market. Compensation is publicly disclosed and structured at hourly rates of $17.58 (EMT Recruit) to $27.84 (Paramedic), with education differentials (2.5%–7.5%), shift differentials (5%–10%), and a $1,500/year specialized unit incentive. Non-wage benefits include a 6-month paid training pathway, discounted tuition through Tulane School of Continuing Studies and Western Governors University, and federal Public Service Loan Forgiveness eligibility. The agency's external partnerships are concentrated in workforce development (EMS Corps, Office of Workforce Development, New Orleans Career Center), inter-agency communications (OPCD), and tactical medical collaboration with federal and state law enforcement.

Name

New Orleans Emergency Medical Services

Legal name

New Orleans Emergency Medical Services

Website

https://joinnoems.org

Company type

Private

Operating status

Operating

Short description

New Orleans Emergency Medical Services is the City of New Orleans's municipal 911 ambulance provider, delivering prehospital emergency care, specialized rescue, and tactical medical support to city residents and visitors across a tiered EMT, AEMT, and Paramedic workforce.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191), Ambulatory Health Care Services (621), Ambulance Services (621910)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)

akta.pro secondary industries

Disaster Response, Rescue & Tactical EMS (DMAT/USAR/SWAT/HAZMAT Medical) (HLAFANAH), Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC), Emergency Response, First Aid/CPR/AED & Incident Management Training (BPAKAOAJ)

Keywords

• Emergency medical services
• Prehospital emergency care
• 911 medical response
• Tactical emergency medical support
• EMS training academy

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Pricing tiers

Distribution channels2 records

Marketing channels4 records

Core offering

New Orleans Emergency Medical Services (NOEMS) is the exclusive 911 emergency medical services provider for the City of New Orleans, delivering prehospital emergency medical care through EMT, Advanced EMT, and Paramedic-level response. The agency answers over 70,000 calls annually and supports a portfolio of specialized units covering tactical, hazmat, water rescue, urban search and rescue, and pre-hospital blood transfusion (the only EMS agency in Louisiana with this scope of practice). It also runs a 6-month recruit training academy, a 3-week lateral academy, and ongoing community outreach and bystander training programs.

Product overview

New Orleans Emergency Medical Services operates as the designated 911 emergency medical provider for the City of New Orleans, handling over 70,000 calls annually. The organization functions as a unified emergency medical service with specialized units including EMS Rescue, Hazmat Medical, Bike, Tactical Medical, Water Rescue, Urban Search and Rescue, Community Outreach, Diversity Equity Advocates, and Blood Medics teams. New hires receive training through a 6-month academy (or 3-week intensive for lateral hires), utilizing Image Trend Elite for patient care documentation. Advanced offerings include pre-hospital blood transfusions (the only EMS agency in Louisiana with this capability) and Advanced EMT services launched in 2022. Training infrastructure features state-of-the-art ultrasound, AV systems, and Laerdal simulators for continuing education and career advancement.

Differentiator

Problem solved

Functional benefit

Products and services

• 911 Emergency Medical Services Response Primary service providing 911 emergency medical response and prehospital care for the City of New Orleans, handling over 70,000 calls for service and assisting over 50,000 patients annually. Delivered by EMTs, Advanced EMTs, and Paramedics for city residents and visitors.
• Advanced EMT Services Advanced EMT-level field response seamlessly integrated into the ALS response system, providing higher-scope interventions before paramedic escalation is required.
• Blood Medics Program (Pre-Hospital Blood Transfusion) Pre-hospital blood transfusion services for adult and pediatric patients in the field, an exclusive clinical capability in Louisiana.
• EMS Rescue Team Specialized rescue unit trained in high-angle and confined-space rescues, vehicle extrications, and water rescue missions.
• Hazmat Medical Team Specialized unit equipped to operate in hazardous materials environments, providing hot zone and warm zone medical rescue and assistance.
• Tactical Medical Team Tactical medical team collaborating with NOPD SWAT and federal agencies (ATF, US Marshals, Louisiana State Police, DEA, FBI) to provide medical support on the front lines during SWAT operations and high-risk warrant executions.
• Water Rescue Team Team executing surface and subsurface water rescues for waterborne emergencies in the New Orleans area.
• Urban Search and Rescue Medical Team Multi-disciplinary team prepared to locate, extricate, and deliver initial medical stabilization for individuals in emergency and disaster scenarios.
• Bike Team International Police Mountain Bike Association certified team providing advanced medical care during high-density special events in New Orleans.
• Community Outreach Team Team providing bystander response training including hands-only CPR, Stop the Bleed, and opioid overdose prevention, and supporting New Orleans Health Department vaccination clinics.
• New Hire Training Academy (Recruit and Lateral) 6-month academy for recruits to obtain EMR and EMT certification before field deployment, and a 3-week intensive academy for lateral employees covering field operations, special operations, logistics, and communications. Held quarterly.

Quantifiable outcome

• 70,000+ annual calls for service
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

15 partnerships are on record, tiered core and minor.

• EMS CorpscoreStrategic or Co-development PartnerJoint partnership for recruit academy training program. EMS Corps collaborates with NOEMS to provide the recruit training pathway, including application processing and initial screening for EMT Recruit candidates.
• Office of Workforce DevelopmentcoreStrategic or Co-development PartnerJoint partnership between NOEMS, Office of Workforce Development, EMS Corps, and New Orleans Career Center for the recruit academy program.
• New Orleans Career CentercoreStrategic or Co-development PartnerJoint partnership for the 6-month recruit academy. Provides hands-on training assessment including Stop the Bleed and Hands Only CPR evaluations for recruit candidates.
• OPCD (Office of Public Communications or Dispatch)coreTechnology or IntegrationSister agency for communications training. All NOEMS employees spend a shift working alongside OPCD to participate in reception of 911 calls and dispatching of resources, providing perspective on operations from the dispatch side.
• Tulane School of Continuing StudiesminorGTM or Marketing PartnerDiscounted college education partnership for NOEMS employees through Tulane School of Continuing Studies.
• Western Governors UniversityminorGTM or Marketing PartnerDiscounted college education partnership for NOEMS employees through Western Governors University.
• Public Service Loan Forgiveness ProgramminorOthersNOEMS is a qualified employer under the federal Public Service Loan Forgiveness Program, allowing eligible employees to have remaining loan balances forgiven after 120 qualifying payments.
• NOPD SWAT TeamcoreStrategic or Co-development PartnerTactical Medical Team collaborates seamlessly with NOPD SWAT team, providing medical support on the front lines during SWAT operations and high-risk warrant executions.
• ATF (Bureau of Alcohol, Tobacco, Firearms and Explosives)minorStrategic or Co-development PartnerTactical Medical Team engages in valuable partnerships and training with ATF.
• US Marshals ServiceminorStrategic or Co-development PartnerTactical Medical Team engages in valuable partnerships and training with US Marshals.
• Louisiana State PoliceminorStrategic or Co-development PartnerTactical Medical Team engages in valuable partnerships and training with Louisiana State Police.
• DEA (Drug Enforcement Administration)minorStrategic or Co-development PartnerTactical Medical Team engages in valuable partnerships and training with DEA.
• FBI (Federal Bureau of Investigation)minorStrategic or Co-development PartnerTactical Medical Team occasionally engages in partnerships and training with FBI.
• New Orleans Health DepartmentcoreStrategic or Co-development PartnerCommunity Outreach Team works closely with the health department to support medical public safety measures such as vaccination clinics.
• JEMS (Journal of Emergency Medical Services)minorOthersNOEMS AEMT implementation was featured in JEMS article documenting the launch of the advanced EMT scope of practice.

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• American Medical Response (AMR): Largest private ambulance operator in the U.S., providing 911 and interfacility transport under municipal contracts nationwide. Comparable as a major incumbent in EMS service delivery and a competitor for municipal 911 contracts and paramedic labor.
• Falck USA: Global ambulance and emergency services operator with U.S. municipal 911 contracts. Comparable as a large private incumbent that competes for municipal EMS contracts and paramedic talent against public agencies like NOEMS.

Regional players

• Acadian Ambulance: Louisiana-headquartered private ambulance and air medical services company. Regionally relevant as a Louisiana-based competitor for paramedic talent and a private-sector operating model contrast within the same state.

Direct peers

• FDNY EMS: Municipal 911 EMS agency serving New York City, operated under FDNY. Directly comparable as a large, publicly funded, exclusive-territory municipal EMS system with high call volume, advanced life support, and specialized rescue capabilities.
• Boston EMS: Stand-alone municipal EMS agency serving the City of Boston. Directly comparable as a public 911 EMS system with advanced scope of practice, community outreach, and high urban call volume.
• Philadelphia Fire Department EMS: Municipal 911 EMS provider serving Philadelphia, integrated with the fire department. Comparable as a public-sector urban EMS with similar scope and operational model.
• Los Angeles Fire Department EMS: Municipal EMS bureau within the LA City Fire Department providing 911 response. Comparable as a large urban public EMS agency with specialized rescue, tactical medical, and high-acuity transport capabilities.
• Chicago Fire Department EMS: Municipal 911 EMS provider serving Chicago, integrated with the fire department. Comparable as a municipal-tier EMS agency providing exclusive 911 response, ALS/BLS services, and special operations in a major U.S. city.
• Houston Fire Department EMS: Municipal EMS within Houston Fire Department. Comparable as a large urban 911 EMS agency with high call volume, advanced scope of practice, and Gulf Coast regional exposure.
• Miami-Dade Fire Rescue EMS: Combined fire-based municipal EMS system serving Miami-Dade County. Comparable as a public-sector 911 EMS with water rescue, hazmat, and tactical medical capabilities, serving a hurricane-exposed coastal urban environment similar to New Orleans.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Orleans Emergency Medical Services