Hitss Usa

What Hitss Usa does

HITSS, INC. (Hitss USA) is the Dallas-based US legal entity of Hitss, the private system integrator of America Movil serving enterprises in the United States and Latin America. The broader operating group reports 12,500+ employees across nine countries, including the United States, Mexico, Chile, Colombia, Ecuador, Peru, Brazil, Argentina, and Central America and the Caribbean, and describes more than 37 years of market experience. Core offerings include agile software development through a Software Factory, 24/7 Service Desk support, automated testing through a Testing Factory, cloud migration and operations through a Cloud Center of Excellence, and specialized nearshore IT staffing.

The broader portfolio adds CRM and ERP implementation, application management and observability, field-service management, cybersecurity, omnichannel automation, robotic process automation and hyperautomation, data management, IoT and edge processing, private LTE/5G connectivity, and computer vision. AI is applied in conversational bots, autonomous agents, predictive models, anomaly detection, video analytics, and healthcare monitoring, while industry offerings span healthcare, retail, manufacturing, mining and natural resources, banking, agribusiness, smart cities, and other enterprise use cases. Hitss sells through direct enterprise engagement and more than 35 business alliances, with quote-based pricing across professional services, managed services, staff augmentation, and digital products; the digital-product stream is described as subscription recurring, while no public prices or contract values are disclosed.

Name

Hitss Usa

Legal name

HITSS, INC.

Website

https://globalhitss.us

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Hitss USA is a Dallas-based system integrator serving large North and Latin American enterprises across multiple industries with software development, 24/7 managed support, cloud, data, AI, cybersecurity, automation, and nearshore IT staffing services.

Ownership category

akta.pro rank

Product category

IT Services and System Integration

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Other Computer Related Services (541519), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Enterprise Application Modernization & Upgrades (incl. S/4HANA, cloud migrations) (BPAEAGAG), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC)

Keywords

• IT services
• System integration
• Software development
• Digital transformation
• Nearshore outsourcing

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. IT Services and System Integration: Comprehensive IT services including software development, implementation, and integration for enterprise clients across multiple industries
2. Managed Services: Ongoing managed services including cloud operations, service desk, and application management
3. Staff Augmentation / Nearshoring: Specialized IT professionals provided to client teams for software development and IT operations, operating for over 20 years in nearshore outsourcing
4. Digital Products: Cross-industry and industry-specialized digital solutions and platforms

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Hitss USA provides enterprise IT services and digital transformation solutions including agile software development (Software Factory), 24/7 multilingual Service Desk support, software quality assurance (Testing Factory), Cloud Center of Excellence services, and nearshore staff augmentation. It also delivers industry-specialized digital products and platforms spanning healthcare, banking, retail, manufacturing, mining, agribusiness, and smart cities, alongside consulting services for AI adoption, design thinking, CX, and business process optimization.

Product overview

Hitss USA is a system integrator offering a comprehensive portfolio of digital solutions and IT services. The core offerings include Software Factory (agile development with SCRUM and DevOps), 24/7 Service Desk, Testing Factory, Cloud Services (Cloud Center of Excellence), and Specialized IT Staff/nearshoring. These are supported by Technological Practices including CRM, ERP, AMS & Observability, Field Services, Cybersecurity, Omnichannel Solutions, Hyper Automation, Data & Information Management/AI, IoT & Edge Solutions, Integral Connectivity, and AI Computer Vision. The company also provides Consultancy services (AI Adoption, Design Thinking, Digital Transformation, CX, BPO) and industry-specific solutions across Agribusiness (Connected Field, Smart Farming, Smart Feeder, AGTools), Smart Cities (Smart Mobility, Smart Security, Smart Attention, Energy Efficiency), Banking (KYC Onboarding, Digital Collection, Smart Recording, Speech Analytics), Manufacturing (Digital Optimization, Predictive Maintenance, Compute Vision, Asset Traceability), Retail (Smart Routes, Dynamic E-Commerce, MSO, Promotion Engine), and Healthcare (AI in Intensive Care, Hospital Interoperability, RTLS, Virtual Reception). The portfolio is organized into Cross Industry Solutions and Industry Specialized Solutions, all built on AI, automation, and analytics capabilities.

Differentiator

Problem solved

Functional benefit

Segments8 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability12 records

Feature10 records

Partnerships

One partnership is on record.

• Partner Ecosystem (35+ logos)coreTechnology or IntegrationExtensive business partner ecosystem spanning across North America and LATAM. The company displays logos of technology partners including major enterprise software and cloud vendors. Partners support various technology practices including CRM, ERP, cloud, cybersecurity, and AI solutions.

Scale indicators5 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Globant: LATAM-headquartered digital and IT services firm with a large nearshore delivery base. Closely comparable to Hitss in origin (Latin America), service mix (agile software factory, cloud, AI, UX), and target buyer profile (enterprise digital transformation).
• Softtek: Mexican-founded global IT services and nearshoring provider with very similar DNA to Hitss: Latin American delivery for US enterprise clients, near-shore staff augmentation, and verticalized solutions across similar industries.
• Stefanini: Brazil-based global IT services and system integrator with nearshore and offshore delivery, comparable service portfolio (application development, cloud, service desk, AI), and similar focus on enterprise digital transformation.

Regional players

• Indra: Spain/LATAM-rooted IT services and systems integrator with comparable presence across Spanish-speaking Americas. Overlaps with Hitss on digital transformation, ERP/CRM, public sector, and telecom-adjacent systems integration work.

Broad incumbents

• Infosys: Global IT services and consulting incumbent with strong digital transformation, cloud, and managed services offerings. Competes with Hitsss for large enterprise modernization and AMS engagements.
• Cognizant: Large IT services incumbent with strong nearshore and offshore delivery, digital engineering, and Service Desk offerings. Competes head-to-head with Hitsss in US enterprise RFPs for application services and managed services.
• Tata Consultancy Services (TCS): Global IT services, consulting, and business solutions giant. Comparable across application development, cloud, Service Desk, and enterprise modernization, with greater scale and brand recognition.
• Capgemini: Global consulting and IT services incumbent with comparable digital transformation, cloud, Service Desk, and engineering services; competes with Hitsss for enterprise modernization work, particularly in telecom and manufacturing.
• Wipro: Global IT services and digital transformation provider with comparable enterprise application, cloud, Service Desk, and AI service lines that overlap with Hitsss's portfolio.
• Accenture: Global incumbent in IT services and systems integration. Competes with Hitss for the same enterprise digital transformation, cloud, Service Desk, and AI engagements, but with vastly larger scale and broader service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/hitss-usa

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hitss Usa