InnServices Utilities Inc.
InnServices Utilities Inc. is a municipally owned water and wastewater utility, created in 2016 by the Town of Innisfil, Ontario, to deliver regulated water supply and wastewater treatment services to residential and commercial customers in Innisfil and to neighboring Bradford West Gwillimbury.
- Company typePrivate
- Founded2016
- HeadquartersInnisfil, Canada
- Headcount—
- GTM typeB2B and B2C
- OfferingServices
What InnServices Utilities Inc. does
InnServices Utilities Inc. is a Municipal Services Corporation wholly owned by the Town of Innisfil, Ontario, Canada, created in 2016 to deliver water and wastewater services previously operated directly by the municipality. The MSC structure was specifically established to access financing tools that overcome the Town's approximately $60 million provincial borrowing limit, enabling over $200 million in planned new infrastructure investment. InnServices operates as a regulated local monopoly with Council-approved tiered rates and serves as the designated utility for residential and commercial customers within the Town, plus a wholesale water supply relationship with the neighboring municipality of Bradford West Gwillimbury.
The company's core physical assets are the Lakeshore Water Treatment Plant (the only surface water treatment plant in Innisfil, treating water from Lake Simcoe with a 38,000 m³/day capacity upgraded to membrane filtration in 2018), the Lakeshore Wastewater Treatment Plant (17,000 m³/day, 10,300 customers, with an active BNR/tertiary membrane/UV expansion), and the Cookstown Wastewater Treatment Plant (825 m³/day). Treatment technologies include membrane filtration, extended aeration, Biological Nutrient Removal via the Anaerobic/Anoxic/Oxic (A2O) process, ultraviolet disinfection, and SCADA-based 24/7 monitoring. The asset base serves approximately 9,600 water customers and 10,300 wastewater customers and is being expanded under a 2023 Master Servicing Plan to accommodate projected growth through 2051, including servicing the Innisfil Heights Employment Lands along Highway 400.
InnServices generates revenue through usage-based tiered billing for water and wastewater, with rates set by Council under the Water and Wastewater Rates By-law (new 2026 rates effective April 1, 2026). Customer service, billing, and account inquiries are operated in partnership with sister utility InnPower. Operating discipline has been recognized with multiple Ontario Public Works Association Project of the Year awards (2018, 2019), a Lake Simcoe Region Conservation Authority Water Conservation Award (2016), and an Ontario Water Works Association Water Efficiency Award (2019), supported by documented efficiency outcomes including 57% reduction in backwash waste and 800,000 litres of water saved per day.
InnServices Utilities Inc. firmographics
Firmographics- Name
- InnServices Utilities Inc.
- Legal name
- InnServices Utilities Inc.
- Website
- https://innservices.co
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Short description
- InnServices Utilities Inc. is a municipally owned water and wastewater utility, created in 2016 by the Town of Innisfil, Ontario, to deliver regulated water supply and wastewater treatment services to residential and commercial customers in Innisfil and to neighboring Bradford West Gwillimbury.
- Ownership category
- akta.pro rank
InnServices Utilities Inc. industry classification
Industry- Product category
- Water and Wastewater Utilities
- NAICS
- Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (22132)
- SIC
- Water Supply (4941), Sanitary Services (4950)
- akta.pro primary industry
- Digital Self-Service & Customer Portals (web/mobile, e-bill, notifications, consumption dashboards) (EUANAIAI)
- akta.pro secondary industry
- Water & Wastewater Utility IoT (SCADA, Leak/Quality Monitoring) (EUADAPAK)
Keywords
Where InnServices Utilities Inc. is headquartered
LocationHeadquarters
- HQ city
- Innisfil
- HQ country
- Canada
- HQ region
- North America
Offices7 records
Markets served
InnServices Utilities Inc. business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Infrastructure, Operations, Personnel, Supply Chain
Revenue model
- Water and Wastewater Utility Services: InnServices generates revenue through water and wastewater utility billing to residential and commercial customers in the Town of Innisfil. Revenue is derived from tiered water usage rates and wastewater charges based on water consumption. Rates are approved by Town of Innisfil Council and help cover operating, maintenance, and infrastructure improvement costs. The company was created by the Town of Innisfil to deliver water and wastewater services.
- Municipal Water and Wastewater Billing: InnServices bills customers for water and wastewater use on behalf of the Town of Innisfil. Revenue is generated from residential and commercial customers based on water consumption measured by meters, with tiered rate structures encouraging efficient water use.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Residential tiered water usage rates (1-10 m³) |
| Usage-based | Monthly | Residential tiered water usage rates (11-25 m³) |
| Usage-based | Monthly | Residential tiered water usage rates (Over 25 m³) |
| Usage-based | Monthly | Wastewater charges |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
InnServices Utilities Inc. product offering
Product offeringCore offering
InnServices Utilities Inc. is a municipal water and wastewater utility that provides potable water distribution and wastewater collection and treatment services to residential and commercial customers within the Town of Innisfil, Ontario, Canada. Established in 2016, the company operates and maintains the local water and wastewater infrastructure on behalf of the municipality, billing customers for usage and ensuring regulatory compliance for safe drinking water and proper sewage handling.
Product overview
InnServices Utilities Inc. is a municipal water and wastewater utility company established in 2016 by the Town of Innisfil to deliver water and wastewater services. The company operates as a single unified utility offering water supply (through the Lakeshore Water Treatment Plant and distribution infrastructure) and wastewater collection/treatment (through the Lakeshore and Cookstown wastewater treatment plants). Supporting services include customer self-serve portals, water conservation programs, water meter upgrades, and tiered water/wastewater billing. The company is undertaking significant infrastructure expansion including the Lakeshore Water Pollution Control Plant expansion and the InnServices Master Servicing Plan to accommodate growth to 2051.
Differentiator
Problem solved
Functional benefit
Products and services
- Residential Water Services Potable water distribution and supply service for residential households in the Town of Innisfil, including metering, billing, and customer support for domestic water use.
- Residential Wastewater Services Wastewater collection, conveyance, and treatment service for residential households in the Town of Innisfil, including sewer service billing and customer support.
- Commercial Water Services Potable water distribution service tailored for commercial, industrial, and institutional customers in the Town of Innisfil, with separate billing and account management structures.
- Commercial Wastewater Services Wastewater collection and treatment service for commercial, industrial, and institutional customers in the Town of Innisfil, with dedicated account management and billing.
Quantifiable outcome
- 57% savings in backwash waste at Lakeshore Water Treatment Plant
- +6 more outcomes
Companies that use InnServices Utilities Inc.
Customer profileNamed customers2 records
Segments4 records
Ideal customer profiles2 records
InnServices Utilities Inc. technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
InnServices Utilities Inc. partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- WAMCO Municipal ProductscoreInnServices partnered with WAMCO to carry out a Water Meter Upgrade Program to replace and upgrade water meters older than ten years at no cost to property owners. WAMCO employees conduct the meter replacements and installations. This is a mandatory program with appointments required.
- WessucminorWessuc performs sanitary main flushing and CCTV (Closed Circuit TV) inspection services on behalf of InnServices as part of regular preventative maintenance programs in various areas including Cookstown and Belle Ewart/Lefroy.
- Silvio ConstructionminorSilvio Construction completed watermain connection works in conjunction with development projects, including connection of development to existing watermain system on King Street South in Cookstown.
- The Jones Consulting Group Ltd.minorEngineering consulting firm providing project engineering services for watermain construction projects in Cookstown.
- Blue Sky Engineering & ConsultingminorEngineering consulting firm engaged as Senior Consultant for the Cookstown Water Pollution Control Plant Class Environmental Assessment project.
- Ainley GroupcoreAinley Group serves as Senior Project Manager for multiple environmental assessment projects including the 20th Sideroad Sewage Pumping Station, Innisfil Heights Sewage Pumping Station 2, and Alcona Zone 3 Booster Pumping Station. Multiple projects involve this firm.
- Ainley GroupcoreSenior Project Manager for Innisfil Heights Sewage Pumping Station 2 project environmental assessment.
- ArcadisminorEngineering firm engaged as Associate Director/Practice Lead-Water Facilities for the Sandy Cove Sewage Pumping Station project.
- R.V. Anderson Associates LimitedcoreEngineering firm engaged as Environment Assessment Lead for Stroud Water Storage Facility and Booster Pumping Station project. Also involved in Cookstown Water Tower project.
- Hatch Ltd.coreEngineering firm engaged as Project Manager for the Lakeshore Water Pollution Control Plant Expansion project.
- InnPowercoreInnPower Customer Service handles all customer inquiries on behalf of InnServices including billing, water quality, pressure concerns, sewer issues, and more. InnServices and InnPower coordinate services to support growing communities. This reflects continued collaboration between the two organizations.
Scale indicators14 records
Recent moves8 records
Expansion highlights5 records
InnServices Utilities Inc. competitors and assessment
Company assessmentDirect peers
- EPCOR Utilities: Canadian-based water, wastewater, and electricity utility serving municipalities primarily in Western Canada and the U.S. Southwest. Comparable as an integrated municipal water/wastewater utility operator with treatment plant ownership, customer billing, and regulated rate recovery.
- City of Barrie Water and Wastewater Services: Operates the municipal water and wastewater system for the City of Barrie, Ontario — a similarly sized Southern Ontario municipality. Comparable as a mid-sized Ontario municipal water/wastewater utility facing analogous growth, infrastructure, and regulatory dynamics.
Broad incumbents
- Halton Region - Water and Wastewater: Operates water and wastewater treatment and distribution infrastructure for Halton Region, Ontario. Comparable as an Ontario regional municipal water utility with council-approved rates and growth-driven capital programs.
- Toronto Water: Operates the water treatment and distribution, and wastewater collection and treatment systems for the City of Toronto. Comparable as a much larger Ontario municipal water/wastewater utility with advanced treatment infrastructure and council oversight.
- City of Hamilton - Water and Wastewater: Operates the water and wastewater system for the City of Hamilton, Ontario, including Lake Ontario-sourced treatment. Comparable as an Ontario municipal water/wastewater utility with lake-sourced water, council-approved rates, and ongoing infrastructure renewal needs.
- City of Ottawa - Water and Wastewater Services: Operates the water treatment, distribution, and wastewater collection systems for the City of Ottawa. Comparable as a large Ontario municipal water/wastewater utility operating under council oversight and a regulated rate structure.
- Region of Peel - Water and Wastewater: Operates the regional water and wastewater system serving Mississauga, Brampton, and Caledon under a similar municipal utility model. Comparable as an Ontario public-sector water utility operator with tiered rate structures and large-scale treatment infrastructure.
- Durham Region - Water and Wastewater: Delivers water and wastewater services across Durham Region, Ontario, including treatment plants, distribution, and collection. Comparable as a regional Ontario municipal water/wastewater operator with similar regulatory and infrastructure planning pressures.
- York Region - Water and Wastewater Services: Provides water and wastewater services to nine local municipalities in York Region, Ontario. Comparable as a larger Ontario regional water utility operating under a municipal governance and council-approved rate-setting framework.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
InnServices Utilities Inc. social profiles
Digital presenceInnServices Utilities Inc. financial estimates
Financial estimateRevenue estimate
Valuation estimate
InnServices Utilities Inc. leadership team
Management profileNumber of profiles
InnServices Utilities Inc. funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
InnServices Utilities Inc. M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about InnServices Utilities Inc.
What does InnServices Utilities Inc. do?
InnServices Utilities Inc. is a municipal water and wastewater utility that provides potable water distribution and wastewater collection and treatment services to residential and commercial customers within the Town of Innisfil, Ontario, Canada. Established in 2016, the company operates and maintains the local water and wastewater infrastructure on behalf of the municipality, billing customers for usage and ensuring regulatory compliance for safe drinking water and proper sewage handling.
Is InnServices Utilities Inc. a public or private company?
InnServices Utilities Inc. is a private company. It is classified as state government owned and is currently operating.
When was InnServices Utilities Inc. founded?
InnServices Utilities Inc. was founded in 2016.
Where is InnServices Utilities Inc. based?
InnServices Utilities Inc. is headquartered in Innisfil, Canada, in the North America region.
How does InnServices Utilities Inc. make money?
Two revenue lines are on record. Water and Wastewater Utility Services are the primary driver. The others are municipal Water and Wastewater Billing.
Who are InnServices Utilities Inc.'s main competitors?
Direct peers on record are EPCOR Utilities and City of Barrie Water and Wastewater Services. Broad incumbents are Halton Region - Water and Wastewater, Toronto Water, City of Hamilton - Water and Wastewater, City of Ottawa - Water and Wastewater Services, Region of Peel - Water and Wastewater, Durham Region - Water and Wastewater and York Region - Water and Wastewater Services.
Does InnServices Utilities Inc. have an API?
No public API is recorded for InnServices Utilities Inc..
What industry is InnServices Utilities Inc. in?
InnServices Utilities Inc.'s product category is Water and Wastewater Utilities. Its primary akta.pro industry code is EUANAIAI, Digital Self-Service & Customer Portals (web/mobile, e-bill, notifications, consumption dashboards), with a secondary code of EUADAPAK, Water & Wastewater Utility IoT (SCADA, Leak/Quality Monitoring). Its NAICS code is 221310 and its SIC code is 4941.