Heartland Exchanger Solutions and Service Inc. (HESS)

What Heartland Exchanger Solutions and Service Inc. (HESS) does

Heartland Exchanger Solutions and Services Inc. (HESS) is an independent Canadian industrial services and equipment provider specializing in heat exchanger maintenance, repair, reconditioning, and custom design. Originally founded as Ramex Exchanger in 2000 and rebranded to HESS in November 2016, the company operates from its headquarters and service center in Fort Saskatchewan, Alberta, with regional offices in Calgary and Saskatoon. HESS covers Plate & Frame, Shell & Tube, Brazed, Block-Style, Spiral, Plate & Shell, and Graphite heat exchangers across all major OEM brands, and supports industrial customers in Alberta, British Columbia, Saskatchewan, Manitoba, Ontario, and Quebec. The company positions itself as OEM-independent, providing unbiased recommendations and OEM-quality replacement plates and gaskets for any make or model.

HESS delivers a hybrid hardware-and-service offering across four primary revenue streams: new heat exchanger sales, OEM-quality replacement parts, repair/reconditioning and maintenance services, and specialized industrial services (tank cleaning and repair, flare system service, steam tracing, equipment jacketing, heater systems, and custom industrial heating solutions). Cleaning technologies include chemical circulation, ultrasonic cleaning, laser cleaning, hydro blasting, and on-line tube cleaning systems using balls, brushes, or scrapers. The company reaches customers through an enterprise field-sales motion with five regionally assigned client managers covering Northwest, Southern, Northeast Alberta, Saskatchewan, and Manitoba, supported by phone outreach and an online specification submission form.

The business operates on a quote-based pricing model with multi-year contracts, targeting industrial buyers in oil & gas (primary), power generation, chemical processing, food & beverage, and HVAC/industrial facilities. HESS monetizes an extensive partner ecosystem — including Hughes-Anderson, API Heat Transfer, Wattco, SGL Group, Vulcan, and others — to deliver multi-brand solutions without internal manufacturing across all heat exchanger categories. The company is privately held with no disclosed external investment, no M&A activity, and no publicly available revenue figures.

Name

Heartland Exchanger Solutions and Service Inc. (HESS)

Legal name

Heartland Exchanger Solutions and Services Inc.

Website

https://heartlandexchanger.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Heartland Exchanger Solutions and Services Inc. (HESS) is an independent Canadian industrial services company that designs, sells, repairs, and reconditions heat exchangers across all major OEM brands for oil & gas, power generation, chemical, food & beverage, and HVAC operators throughout Western Canada.

Ownership category

akta.pro rank

Product category

Industrial Heat Exchanger Services

NAICS

Power Boiler and Heat Exchanger Manufacturing (332410), Heating Equipment (except Warm Air Furnaces) Manufacturing (333414)

SIC

Heating Equipment, Except Electric & Warm Air Furnaces (3433), Fabricated Plate Work (Boiler Shops) (3443)

akta.pro primary industry

Heat Transfer Equipment (Heat Exchangers, Boilers, Condensers) (IMAHAEAC)

akta.pro secondary industry

Heat Exchangers, Coils & Hydronic HVAC Components (IMADANAF)

Keywords

• Heat exchanger services
• Industrial heat transfer
• Plate frame exchangers
• Heat exchanger maintenance
• Replacement parts supply

Headquarters

HQ city

Fort Saskatchewan

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure, Technology or R&D

Revenue model

1. New Heat Exchanger Sales: Design and supply of new heat exchangers including custom-built and OEM models for various industrial applications.
2. Replacement Parts: OEM-quality replacement parts including plates and gaskets for any brand or model, with large in-stock inventory for fast delivery across Western Canada.
3. Repair, Reconditioning & Maintenance Services: Expert repair, reconditioning, and advanced cleaning services for all makes and models of heat exchangers, including on-site support, operator training, and performance audits.
4. Specialized Industrial Services: Tank cleaning and repair, flare system service, steam tracing, equipment jacketing, heater systems, and custom industrial heating solutions.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

HESS designs, supplies, and services industrial heat exchangers, including plate & frame, shell & tube, brazed plate, block-style, spiral, plate & shell, and graphite designs. The company provides OEM-quality replacement parts (plates and gaskets), full shop and on-site repair and reconditioning, advanced cleaning services (chemical circulation, on-line tube cleaning, ultrasonic and hydro blasting), performance testing and optimization, tank cleaning/moving/repair, plate pack storage, specialized industrial heating solutions, flare system service, and plate heat exchanger training to industrial operators across Western Canada.

Product overview

Heartland Exchanger Solutions and Services Inc. (HESS) is an industrial heat exchanger solutions provider offering a comprehensive portfolio of products and services. The core product portfolio includes multiple heat exchanger types: Plate & Frame, Shell & Tube, Brazed Plate, Block-Style, Spiral, Plate & Shell, and Graphite heat exchangers. The company also supplies replacement parts (OEM-quality plates and gaskets) for all brands. Services include repair/reconditioning (shop-based and on-site), chemical cleaning, ultrasonic/hydro blasting cleaning, on-line tube cleaning systems, tank services, flare system service, preventive maintenance planning, operator training, and performance optimization. HESS operates as a service-focused business delivering solutions across Western Canada, not as a software platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Industrial Heat Exchangers (Plate & Frame, Shell & Tube, Brazed Plate, Block-Style, Spiral, Plate & Shell, Graphite) HESS supplies multiple types of industrial heat exchangers — plate & frame, shell & tube, brazed plate, block-style, spiral, plate & shell, and graphite designs — to industrial operators across Western Canada.
• OEM-Quality Replacement Parts (Plates and Gaskets) HESS supplies OEM-quality replacement plates and gaskets compatible with multiple major heat exchanger brands and models, serving industrial customers needing replacement components.
• Shop Repair, Rebuild & Reconditioning Full-service shop facility for repairing, rebuilding, and reconditioning heat exchangers returned from industrial operations, restoring equipment to operational specifications.
• On-Site Chemical Circulation Cleaning Field-based chemical circulation cleaning service performed at customer sites to remove fouling and deposits from heat exchangers without requiring equipment removal.
• On-Line Tube Cleaning Systems Online tube cleaning technology deployed to remove deposits from condenser and heat exchanger tubes while the equipment remains in operation.
• Shop Ultrasonic and Hydro Blasting Cleaning Industrial ultrasonic and high-pressure hydro blasting cleaning performed at HESS's shop facilities for heat exchangers returned from the field.
• On-Site Plate Heat Exchanger Repair Field service for repairing plate heat exchangers at customer sites, enabling restoration without removal and transportation back to the shop.
• Tank Cleaning, Moving and Repair Industrial tank cleaning, relocation, and repair services supporting plant operations and tank lifecycle management.
• Performance Testing & Optimization Heat exchanger performance testing and operational optimization services to assess efficiency and identify improvement opportunities for industrial customers.
• Specialized Industrial Heating Solutions Steam tracing systems, equipment jacketing, and custom heater systems delivered to industrial customers for process heating applications.
• Flare System Service Inspection, maintenance, and service for industrial flare systems supporting oil & gas and processing operations.
• Plate Pack Storage Storage service for customer plate heat exchanger plate packs to enable faster turnaround and reduce downtime during maintenance cycles.
• Plate Heat Exchanger Training Training programs covering plate heat exchanger operation, maintenance, and troubleshooting for industrial customer personnel.

Quantifiable outcome

• Heat exchangers restored to like-new performance
• +1 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

13 partnerships are on record, tiered core and supporting.

• Hughes-Anderson Heat Exchangers Inc.coreChannel Partner/ Reseller/ DistributorHESS partners with Hughes-Anderson to provide large process shell and tube heat exchangers. Hughes-Anderson is a TEMA member specializing in 36 inch diameter and larger exchangers, offering bundle replacement and helical baffle licensee holder products.
• API Heat TransfercoreChannel Partner/ Reseller/ DistributorHESS distributes API Heat Transfer products including all sizes of shell and tube exchangers, available off the shelf for quick delivery in various styles. Stock is held in Canada for fast availability.
• WattcosupportingChannel Partner/ Reseller/ DistributorHESS offers Wattco electronic heat exchangers, flange heaters, screwplug heaters, pipe heaters, submersible heaters, and all industrial electrical heating applications.
• QMax IndustriessupportingChannel Partner/ Reseller/ DistributorHESS provides QMax Industries products including steam tracing, equipment jacketing, and tank heating solutions.
• ATB SystemssupportingChannel Partner/ Reseller/ DistributorHESS offers ATB Systems on-line automatic tube cleaning systems (ATCS) brush/scraper type for shell & tube exchangers, automatic backwash systems (ABS) for plate heat exchangers, and field service for setup, testing, and repair.
• WTR EngineeringsupportingChannel Partner/ Reseller/ DistributorHESS provides WTR Engineering on-line automatic tube cleaning systems (ATCS) rubber ball type for shell & tube exchangers, mechanical water filtration, debris filters, water intake screens and rakes, and traveling water and fish recovery screens.
• Optimized Process Furnaces, Inc.supportingChannel Partner/ Reseller/ DistributorHESS offers Optimized Process Furnaces products including direct fired heaters, air preheat systems, waste heat recovery, SCR systems, and field services.
• Aereon / Cimarron EnergysupportingChannel Partner/ Reseller/ DistributorHESS provides Aereon/Cimarron Energy flare systems including elevated and ground flares, liquid burners, ignition control systems and pilots, enclosed combustion systems, thermal oxidizers, ultra-low emissions devices, and vapor and gas recovery systems.
• SGL GroupsupportingChannel Partner/ Reseller/ DistributorHESS offers SGL Group graphite block, plate heat exchangers, shell and tube heat exchangers, PTFE lined columns and piping, corrosion resistant process equipment and vessels, glass fiber-reinforced plastic pipe, and complete HCl plants.
• Orange CleanTechsupportingChannel Partner/ Reseller/ DistributorHESS provides Orange CleanTech online ultra-sonic cleaning for continuous cleaning during process operation, online pipe descaling and debottlenecking, and industrial acoustic cleaning tanks.
• VulcansupportingChannel Partner/ Reseller/ DistributorHESS offers Vulcan innovative anti-scale systems with no salt, chemicals, or maintenance required, completely non-magnetic technology.
• Conceptual Technologies Inc.supportingImplementation/ SI/ Consulting PartnerHESS partners with Conceptual Technologies for on-site chemical circulation cleaning of heat exchangers, vessels, tanks, and towers; off-site chemical circulation cleaning of process equipment; foam chemical cleaning of air coolers; and sales of proprietary chemicals for industrial cleaning.
• ACDEN Tech SonicsupportingImplementation/ SI/ Consulting PartnerHESS partners with ACDEN Tech Sonic for on and off-site ultrasonic cleaning of heat exchangers and other process equipment, including all dirty components on plant sites, suitable for use during shutdowns.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• HRS Heat Exchangers: Specialist manufacturer of corrugated tube and scraped-surface heat exchangers with an active service and refurbishment business. Comparable to HESS in targeting process industries with fouling-prone and hygienic applications.
• API Heat Transfer: Manufacturer of shell & tube, plate, and air-cooled heat exchangers. HESS both partners with and competes against API Heat Transfer in the Western Canadian industrial market, serving the same O&G, chemical, and power generation customers.
• Hughes-Anderson Heat Exchangers: TEMA-member manufacturer of large process shell & tube heat exchangers (36 inch+ diameter). A channel partner of HESS, Hughes-Anderson directly competes for large-bundle replacement business in Western Canadian refineries and upgraders.
• Funke Heat Exchangers: German manufacturer of plate, shell & tube, and brazed heat exchangers with North American distribution. Overlaps with HESS's product breadth and competes for the same chemical, O&G, and HVAC industrial customer base.
• Barriquand Group: European manufacturer specializing in spiral and plate heat exchangers for aggressive and fouling services. Competes with HESS in chemical, petrochemical, and pulp & paper applications where spiral exchangers are specified.

Broad incumbents

• Xylem (Bell & Gossett): Major hydronics and heat transfer equipment provider with strong service network in commercial HVAC and industrial markets. Competes with HESS in HVAC segment and adjacent industrial fluid handling applications across North America.
• Graham Corporation: US-based designer and manufacturer of heat transfer and condensation equipment serving refineries, petrochemical, and power customers. Competes with HESS on engineered shell & tube solutions and aftermarket service for industrial process clients.
• SPX Heat Transfer (SPX FLOW): Global supplier of heat exchangers and process cooling equipment with service capabilities for O&G, chemical, and power customers. Competes with HESS on engineered heat transfer packages and aftermarket support in industrial markets.
• Alfa Laval: Global leader in plate heat exchangers (including the Tranter and SWEP brands) with broad service network. Competes with HESS on plate & frame new equipment, gaskets, and aftermarket reconditioning for the same industrial verticals.
• Kelvion: Global manufacturer of plate, shell & tube, and brazed heat exchangers with full aftermarket service capability. Competes with HESS across both new equipment sales and field service for industrial customers in oil & gas, chemical, and power generation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/heartland-exchanger-solutions-services-inc-hess

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heartland Exchanger Solutions and Service Inc. (HESS)