Hospital Universitario San Rafael

What Hospital Universitario San Rafael does

Hospital Universitario San Rafael is a non-profit acute medical and surgical hospital located at Calle Serrano 199 in Madrid, Spain, and is operated by the Orden Hospitalaria de San Juan de Dios (Hospital Order of San Juan de Dios). The institution serves public patients under concerted agreements with the Servicio Madrileño de Salud (SERMAS), private and insured patients, international patients through a dedicated International Patient Unit, and vulnerable populations funded through its Obra Social. It employs 501–1,000 staff and offers more than 50 medical and surgical specialties, including a 24-hour emergency department, a 7-bed adult Intensive Care Unit, a neonatal and pediatric ICU, and a complex epilepsy unit with video-EEG monitoring.

The hospital's clinical platform centers on an integrated portfolio of specialty units covering robotic surgery (Da Vinci system, initially in urology with planned extension to gynecology, general surgery, and otolaryngology), pain management, oncology (including CyberKnife stereotactic radiosurgery, IMRT and brachytherapy), sleep medicine, palliative care, rehabilitation, mental health, pediatrics, and infectious diseases. Supporting technology includes advanced imaging, ICU monitoring with continuous hemofiltration, and digital patient tools (Hermes patient portal, online appointment booking, and WhatsApp-based scheduling). External laboratory and imaging partners (Megalab and HTMedica) extend diagnostic service delivery.

Revenue is generated through three primary streams: contractual public-sector payments from SERMAS, fee-for-service and insurance reimbursements from 30+ Spanish health insurers (including ASISA, SANITAS, SegurCaixa Adeslas, DKV, and MAPFRE), and donations through the Obra Social (a "Colabora" donation platform). Go-to-market relies on in-network insurance relationships, medical professional referrals, the international patient unit, and a digital channel (website, social media, online booking). The hospital is part of a larger San Juan de Dios network that operates 79 centers across Spain and 418 centers worldwide, and is currently executing a new strategic plan focused on staff development and service-line expansion.

Name

Hospital Universitario San Rafael

Legal name

Hospital San Rafael

Website

https://hospitalsanrafael.es

Company type

Private

Founded year

1892

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Hospital Universitario San Rafael is a non-profit acute medical-surgical hospital in Madrid, operated by the Orden Hospitalaria de San Juan de Dios, serving public, private, insured, international, and charity-funded patients across 50+ specialties with robotic surgery, ICU, and oncology capabilities.

Ownership category

akta.pro rank

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Healthcare service provision (public sector): The hospital provides acute medical-surgical care to public patients through concerted/concerted agreements with the Madrid Health Administration (Servicios Concertados con las Administraciones Sanitarias), generating revenue through public health contracts.
2. Healthcare service provision (private patients and insurance): Private patients pay out-of-pocket or through private medical insurance. The hospital works with a wide network of insurance companies including ASISA, SANITAS, SEGURCAIXA ADESLAS, DKV, MAPFRE, and many others listed on the urology page.
3. Social Works / Charity (Obra Social): The hospital's Obra Social (Social Works) provides assistance to vulnerable persons financed by donors, collaborators, and anonymous contributors. The hospital operates a 'Colabora' donation platform.
4. International patients: Dedicated unit serving international patients, potentially on a self-pay basis.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Hospital Universitario San Rafael is a non-profit acute medical and surgical hospital providing inpatient, outpatient and emergency care across 54+ specialties for pediatric and adult patients. Its flagship capabilities include the Da Vinci Robotic Surgery Unit, Adult ICU, Neonatal/Pediatric ICU, Complex Epilepsy Unit with video-EEG monitoring, Sleep Medicine Unit, Pain Management Unit, Palliative Care Unit, and Radiation Oncology with CyberKnife technology. Care is delivered to public patients via SERMAS agreements, private/insured patients through 30+ Spanish health insurers, international patients via a dedicated unit, and vulnerable populations through its Obra Social.

Product overview

Hospital Universitario San Rafael is a non-profit acute care hospital in Madrid, Spain, belonging to the Order of Saint John of God. The institution operates as a comprehensive medical center offering 54+ medical and surgical specialties through an integrated portfolio of core clinical services and specialized units. The hospital's flagship capabilities include a Robotic Surgery Unit using the Da Vinci system, advanced Pain Management Unit, Adult and Neonatal/Pediatric Intensive Care Units, Complex Epilepsy Unit with video-EEG monitoring, Sleep Medicine Unit, Palliative Care Unit with 20+ years of experience, and comprehensive Oncology services including medical and radiation oncology with CyberKnife technology. Additional specialized services span Cardiology, Neurology, Orthopedics, Pediatrics, Rehabilitation, Occupational Therapy, Early Intervention, Mental Health (Psychiatry and Clinical Psychology), Podiatry, Proctology, and Otorhinolaryngology. The hospital also provides support services including a Solidarity Program (Obra Social), International Patients Unit, and Spiritual Care. The institution operates 24/7 emergency services and accepts both private patients and public healthcare system referrals through regional government agreements.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Specialties Services Comprehensive inpatient and outpatient medical care across 54+ specialties including cardiology, oncology, surgery, pediatrics and intensive care units for adult and pediatric patients.
• Emergency Services (Urgencias 24h) 24-hour emergency department providing immediate medical attention for acute conditions and urgent care situations every day of the year.
• Robotic Surgery Unit (Unidad de Cirugía Robótica) Advanced surgical procedures using the Da Vinci robotic surgical system for minimally invasive interventions, primarily in urology with planned expansion to gynecology, general surgery and ENT.
• Urology Department Diagnosis and treatment of urinary tract diseases in men and women and male reproductive system disorders, featuring robotic surgery, HIFU, laser treatments and pediatric urology.
• Pain Management Unit (Unidad del Dolor) Comprehensive chronic pain treatment including nerve blocks, neurostimulation, implant devices, radiofrequency and ozonotherapy for patients with chronic pain conditions.
• Adult Intensive Care Unit (UCI) Critical care unit with 7 beds for adults with life-threatening conditions, featuring advanced monitoring, ventilatory support and continuous hemofiltration operating 24/7.
• Radiation Oncology Advanced radiotherapy treatments including intensity-modulated radiotherapy (IMRT), stereotactic radiosurgery (CyberKnife), SBRT and brachytherapy for various cancer types.
• Complex Epilepsy Unit Diagnostic and therapeutic services for epilepsy patients of all ages using video-EEG monitoring, polysomnography and multidisciplinary specialist teams.
• Sleep Medicine Unit Diagnosis and treatment of sleep disorders including sleep apnea, insomnia and circadian rhythm disorders using polysomnography, CPAP/BiPAP therapy and mandibular advancement devices.
• Palliative Care Unit End-of-life care and support for patients with advanced diseases, offering medical, psychological, social and spiritual assistance with 20+ years of experience as a reference in the Community of Madrid.
• Infectious Diseases Unit Diagnosis, treatment and follow-up of infectious diseases in adults and children, including COVID-19 care, tropical medicine and STI services.
• Early Intervention Unit Development support services for children aged 0-6 with developmental difficulties, including motor, cognitive, communicative and socio-emotional interventions.
• Occupational Therapy Rehabilitation services to improve autonomy in daily activities for patients with physical, neurological or developmental disorders, including pediatric care and autism spectrum support.
• Physical Medicine and Rehabilitation Comprehensive rehabilitation services covering musculoskeletal, neurological, cardiac, respiratory conditions, pelvic floor, lymphedema and pediatric rehabilitation with advanced techniques.
• Cardiac Rehabilitation Multidisciplinary program for cardiovascular patients including supervised exercise, psychological support, risk factor control and lifestyle education.
• Clinical Psychology Mental health services including evaluation, diagnosis and treatment for anxiety, depression, eating disorders, with support for palliative care and pediatric oncology patients (private-only, no insurer agreements).
• Psychiatry Psychiatric evaluation and treatment for mood disorders, anxiety, schizophrenia, personality disorders, addictions and behavioral problems with medication and therapy.
• Pediatrics Comprehensive pediatric care from birth through adolescence with subspecialties including cardiology, diabetes, gastroenterology, hematology and 24-hour pediatric emergencies.
• Podiatry Foot care services including treatment of nail disorders, plantar warts, gait analysis, biomechanical evaluation and custom silicone orthoses (private-only, no insurer agreements).
• Proctology Diagnosis and treatment of anorectal and colon disorders including hemorrhoids, fistulas, fissures, abscesses, fecal incontinence and colorectal cancer screening.
• Otorhinolaryngology (ENT) Ear, nose and throat services including audiology, endoscopic surgery, sleep studies, bronchoscopy, and treatment of vertigo and voice disorders.
• Rheumatology Diagnosis and treatment of musculoskeletal diseases including arthritis, osteoarthritis, lumbar pain, osteoporosis, autoimmune diseases, with ultrasound-guided injections.
• Solidarity Program (Obra Social) Social welfare initiatives supporting vulnerable populations through volunteer programs, donations and community outreach, funded by the Hospital's Order of Saint John of God.
• International Patients Unit Specialized services for international patients including multilingual support, coordination of care, and assistance with travel and accommodation arrangements.
• Spiritual and Religious Care (SAER) Spiritual support and religious services for patients, families and staff including individual religious attention and emotional spiritual support.
• Online Appointment Booking Digital platform for scheduling medical appointments online, integrated with WhatsApp for appointment management and reminders.

Quantifiable outcome

• Urology robotic surgery: reduced hospital stay, less blood loss, lower infection risk, smaller scars, faster recovery compared to conventional surgery
• +3 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Orden Hospitalaria de San Juan de Dios (Parent Organization)coreStrategic or Co-development PartnerHospital Universitario San Rafael is a non-profit institution belonging to the Hospital Order of San Juan de Dios (Orden Hospitalaria de San Juan de Dios). The Order operates 79 centers in Spain and 418 worldwide, with 981 Brothers, 64,790 professionals, and 6,400+ volunteers serving 24.7 million attentions annually. The hospital operates under the Order's values of hospitality, respect, humanization, and solidarity.
• Servicio Madrileño de Salud (SERMAS)coreStrategic or Co-development PartnerThe hospital has concerted agreements with the Madrid Health Administration (Administraciones Sanitarias) to provide healthcare to public patients. The Palliative Care Unit primarily serves patients from SERMAS.
• Fundación La CaixacoreStrategic or Co-development PartnerFundación La Caixa collaborates with the hospital's Psychosocial Care Team within the Palliative Care Unit through a residence program, providing psychosocial support to patients and families.
• ASISA, SANITAS, SegurCaixa Adeslas, DKV, MAPFRE, and 30+ other insurerscoreChannel Partner/ Reseller/ DistributorThe hospital has direct agreements with over 30 major Spanish health insurance companies, enabling insured patients to access hospital services at agreed reimbursement rates. This includes AEGON, ASISA, SANITAS, SegurCaixa Adeslas, DKV, MAPFRE, GENERALI, CIGNA, HNA, Mutua Madrileña, and many others listed on the urology service page.
• Colegio San Rafael (School)minorStrategic or Co-development PartnerThe hospital is connected to the Colegio San Rafael (a school), part of the San Juan de Dios educational network, offering services such as spiritual care and solidarity programs.
• Universidad Complutense de Madrid, Universidad Francisco de Vitoria, and other academic institutionsminorStrategic or Co-development PartnerThe hospital serves as a teaching institution with medical staff holding academic positions at top universities. Doctors are professors or associate professors at institutions including Universidad Complutense de Madrid, Universidad Francisco de Vitoria, Universidad Carlos III, and Universidad San Pablo CEU.
• Megalab (Laboratory Services)minorChannel Partner/ Reseller/ DistributorThe hospital redirects patients for laboratory analysis and tests to Megalab (megalab.es/paciente), an external laboratory partner.
• HTMedica (Imaging Services)minorChannel Partner/ Reseller/ DistributorThe hospital redirects patients for imaging tests to HTMedica's patient portal (portaldelpaciente.htmedica.com), an external diagnostic imaging partner.

Scale indicators7 records

Recent moves5 records

Expansion highlights6 records

Broad incumbents

• Hospital General Universitario Gregorio Marañón: Major Madrid public teaching hospital offering comprehensive acute and specialty care under SERMAS. Comparable in full-service acute care delivery and academic affiliations, though with a much larger footprint and historical brand.
• Hospital Universitario La Paz: Large public tertiary hospital in Madrid serving as a reference center for high-complexity care. Directly comparable as a Madrid acute care hospital competing for the same public and insured patient pool, but with substantially greater scale and specialty depth.
• Hospital Universitario Quirónsalud Madrid: Private flagship of the Quirónsalud network in Madrid offering comprehensive acute care and high-end specialties. Competes for private insured and international patients in the same Madrid market.
• Vithas Hospitales (Madrid): National private hospital group with Madrid presence offering acute care across multiple specialties. Competes for insured patients in the same market with multi-site coverage that provides broader catchment.
• Hospital Universitario 12 de Octubre: Large Madrid public teaching and research hospital providing comprehensive medical-surgical care. Comparable in broad specialty coverage and SERMAS alignment, but significantly larger scale.
• Hospital Universitario Ramón y Cajal: Major Madrid public tertiary hospital with comprehensive acute services and research programs under SERMAS. Comparable in offering and public-payer alignment, with greater scale and academic standing.
• HM Hospitales (Madrid): Multi-site private hospital group operating several Madrid campuses with comprehensive acute and specialty services. Competes for insured and private patients in the same Madrid market with broader geographic reach.

Regional players

• Hospital Ruber Internacional: Madrid private hospital in the same premium district offering advanced specialties including robotic surgery and oncology. Comparable as a private-Madrid acute care competitor targeting insured and international patients.

Direct peers

• Hospital Universitario Fundación Jiménez Díaz: Madrid-based non-profit (fundación) hospital providing general acute care, integrated with Quironsalud, and accepting both public concertado and private insured patients. Most direct comparison: similar non-profit structure, mixed public/private payer model, and Madrid catchment.
• Hospital Sant Joan de Déu Barcelona: Sister hospital within the same Orden Hospitalaria de San Juan de Dios network, providing specialized pediatric and acute care in Barcelona. Direct strategic and operational peer given shared governance, mission, and operating model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/hospitaluniversitariosanrafael/?locale=es_LA
• LinkedInlinkedin.com/company/hospital-san-rafael-de-madrid
• Instagraminstagram.com/hospitaluniversitariosanrafael/?hl=es

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hospital Universitario San Rafael