Kelley Library

What Kelley Library does

Kelley Library is a public municipal library serving the residents of Salem, New Hampshire, operated by the Town of Salem as a chartered government entity. The library provides traditional library services including physical book lending, digital content access, public computer stations, WiFi, meeting room rentals, museum passes, homebound delivery, interlibrary loans, and community programming for all age groups. It is led by Director Natalie Ducharme with a staff of approximately 6-7 professionals covering user services, technical services, youth services, and facilities, supported by a board of trustees chaired by David Hickernel.

The library's technology stack is built on third-party commercial platforms rather than proprietary systems: digital lending through Cloud Library, Libby (Overdrive), Hoopla, Tumblebooks, and Biblioboard; research databases including Ancestry Plus (9,000+ databases, 200 billion images), AtoZdatabases, Newsbank, World Book, and Learning Express; the Aspen Discovery catalog; and the Princh remote printing solution. Kelley Library is a member of the GMILCS (Greater Manchester Integrated Library Cooperative System) consortium, which permits cardholders to borrow at 14+ affiliated libraries across southern New Hampshire including Amherst, Bedford, Derry, Goffstown, Hooksett, Londonderry, Manchester (2 branches), Merrimack, Milford, Windham, Hudson, and New England College.

The library operates a non-commercial, tax-funded revenue model: core services (borrowing, digital access, programs, WiFi, meeting rooms) are free to Salem residents holding a library card; supplemental income derives from minor fee-based services (printing at 15 cents B&W / 35 cents color, faxing at $1.50 first page, photocopying, meeting room rental) and voluntary donations/memorial gifts. Primary customer segments are Salem residents generally, children and families (via storytime, playgroup, 1000 Books Before Kindergarten, and After School D&D programs), homebound seniors and disabled residents (via delivery), and book discussion participants. The library has no commercial enterprise customers and no AI/ML capabilities in-house.

Name

Kelley Library

Legal name

Kelley Library

Website

https://kelleylibrary.org

Company type

Private

Operating status

Operating

Short description

Kelley Library is a public municipal library in Salem, New Hampshire, providing free book lending, digital resources, research databases, children's programming, and community meeting spaces to Salem residents. The library operates as part of the 14-member GMILCS southern New Hampshire library consortium.

Ownership category

akta.pro rank

Product category

Public Library Services

NAICS

Libraries and Archives (51921)

akta.pro primary industry

Public Library Operations & Community Branch Management (EDAEAGAC)

akta.pro secondary industries

Public Libraries & Information Services (BPAIACAO), Digital Library & Electronic Resources Operations (e-Resources, Repositories, Licensing) (EDAEAGAF), Library User Services & Information Support (Reference, Research Help, Instruction Support) (EDAEAGAL), Library-Based Learning Programs (Public Libraries) (EDAAAFAA)

Keywords

• Public library services
• Community library programs
• Digital library resources
• Youth library services
• Interlibrary loan access

Headquarters

HQ city

Salem

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Public Funding/Tax Revenue: Primary funding from public sources serving as a municipal public library for Salem, NH
2. Donations and Memorial Gifts: Monetary donations accepted, memorial gifts for books and materials, birthday/anniversary donations. Gifts up to $100 used for library materials, larger gifts for furnishings. Currently not accepting unsolicited item donations.
3. Fee-Based Services: Printing (15 cents B&W, 35 cents color), faxing ($1.50 first page, 50 cents each additional), photocopying (15 cents), meeting room rental

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

Kelley Library is a public municipal library providing free access to physical and digital library collections, including books, audiobooks, eBooks, movies, and music through platforms like Cloud Library, Libby, Hoopla, and Tumblebooks. It offers children's programming (storytimes, playgroups, 1000 Books Before Kindergarten, After School D&D), adult book discussion groups, museum passes, meeting room rentals, homebound delivery, interlibrary loans, public computer and WiFi access, printing/fax services, and research databases including Ancestry Plus, World Book, and Newsbank for Salem, NH residents with a library card.

Product overview

Kelley Library is a public library in Salem, NH providing physical and digital resources to community members. The library operates as a single unified offering with physical services (book lending, meeting rooms, computer access, programs) and digital services (eBooks/eAudiobooks via Cloud Library/Libby/Hoopla, eResearch databases including Ancestry Plus, World Book, and Newsbank, plus local history resources). Key services include children's programming (Baby & Me, Story Explorers, 1000 Books Before Kindergarten), youth services (After School D&D), book groups, museum passes, meeting room rentals, homebound delivery, interlibrary loans, printing/fax services, and legal help resources. The library is part of the GMILCS consortium, enabling cardholders to use their card at 14 member libraries throughout southern New Hampshire.

Differentiator

Problem solved

Functional benefit

Products and services

• Library Card Services Free library card membership for Salem, NH residents providing access to physical collections, digital resources (Cloud Library, Libby, Hoopla), computer use, WiFi, programs, and meeting rooms. Online self-registration available.
• Children's Programs Youth programming for children from infancy through elementary age, including Baby & Me (ages 0-2), Story Explorers (ages 3-5), playgroup sessions, and craft activities.
• After School D&D Dungeons & Dragons program for middle and high school students (grades 6+) held on Thursdays with resident Dungeon Masters.
• 1000 Books Before Kindergarten Early literacy program encouraging parents to read 1000 books to children before kindergarten, with tracking logs and milestone rewards.
• Book Groups Four recurring adult book discussion groups: Science-Fiction (1st Wednesday), Non-Fiction (2nd Wednesday), Kelley Book Group/Fiction (4th Wednesday), and True Crime Book Club (last Monday).
• Museum Passes Discounted or free passes to local museums available for checkout with a library card.
• Meeting Room Rental Two meeting rooms available for community use: Beshara Room (capacity 25) with AV equipment and Breen Conference Room (capacity 8).
• Homebound Delivery Delivery of library materials to Salem residents unable to visit due to illness, age, or physical handicap; available for short or long-term arrangements.
• Interlibrary Loans (ILL) Request service for library materials not owned by Kelley Library or available through the GMILCS consortium.
• Computers & Help Public computer stations including six 90-minute sessions with Microsoft Office, two 20-minute express internet stations, and WiFi access throughout the library.
• Printing & Fax Services Fee-based printing (15 cents B&W, 35 cents color), faxing ($1.50 first page, 50 cents each additional), photocopying (15 cents B&W), and scanning; cash only.
• Legal Help Resources Guides and referrals to legal resources including NH Law Library, NH Legal Assistance, 603 Legal Aid, and legal guides on common topics.
• eBooks & eAudiobooks Digital content access through Cloud Library, Libby (OverDrive), Hoopla, Tumblebooks, and BiblioBoard platforms providing ebooks, audiobooks, movies, music, and children's content.
• eResearch Databases Online research tools including Ancestry Plus (genealogy), AtoZdatabases, Newsbank, World Book, Learning Express, MedlinePlus, Novelist K-8 Plus, Novelist Plus, ValueLine, Career Outlook, Chilton Auto Repair, and Consumer Reports.
• Local History Collection Historical resources including Salem, NH history materials, local newspapers on microfilm (Salem Observer, Eagle Tribune, Union Leader), yearbooks, genealogical resources, and Ancestry Plus database access.

Quantifiable outcome

• GMILCS consortium provides access to 14+ library systems across southern New Hampshire
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core and minor.

• GMILCS (Greater Manchester Integrated Library System)coreTechnology or IntegrationKelley Library is a member of GMILCS, a library consortium throughout southern New Hampshire. Members include Amherst Town Library, Bedford Public Library, Derry Public Library, Goffstown Public Library, Hooksett Public Library, Leach Library (Londonderry), Manchester City Library, West Side Community Library (Manchester), Merrimack Public Library, Wadleigh Memorial Library (Milford), Nesmith Library (Windham), Roger's Memorial Library (Hudson), and Danforth (New England College). Cardholders can use their Kelley library card at any of these libraries.
• NH Reads-To-GominorStrategic or Co-development PartnerPartnership with NH Reads-To-Go program providing book group kits with 10-15 books including one large print book and discussion guide to help start book groups.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Goffstown Public Library: GMILCS member serving Goffstown, NH. Similar town-scale public library operating under the same consortium framework with comparable programming and digital offerings.
• Derry Public Library: GMILCS member serving Derry, NH. Comparable municipal public library operating under the same consortium, with similar programming, digital offerings, and funding structure.
• Amherst Town Library: GMILCS member serving Amherst, NH. Similar town-scale public library with shared card privileges, catalog, and digital resource suite.
• Manchester City Library: Largest GMILCS consortium member serving Manchester, NH. Operates as a comparable public municipal library with shared catalog and cross-library borrowing, making it the closest operational peer.
• Hooksett Public Library: GMILCS member serving Hooksett, NH. Smaller-scale municipal public library operating under the same consortium agreement and shared digital infrastructure.
• Bedford Public Library: GMILCS member serving a similar mid-sized southern NH town (Bedford). Shares catalog and card privileges with Kelley, with comparable service mix and municipal funding model.
• Londonderry Leach Library: GMILCS member serving Londonderry, NH. Comparable municipal public library adjacent to Salem in scale and demographics, with similar service offerings.
• Nashua Public Library: Larger NH public municipal library in nearby Nashua. Comparable mission, funding model, and service mix; not part of GMILCS but operates the same core public-library functions for residents.
• Windham Nesmith Library: GMILCS member serving Windham, NH. Comparable southern NH municipal public library sharing catalog and digital resources.
• Merrimack Public Library: GMILCS member serving Merrimack, NH. Comparable scale southern NH municipal library with shared digital platforms and consortium borrowing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/kelley-library

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kelley Library