Human Services Group

What Human Services Group does

Human Services Group is a privately held U.S. consulting firm that exclusively serves Health and Human Services (HHS) agencies at the state and county level, plus the vendors that sell into them. Founded by former Washington State public assistance leader Leo Ribas and co-led with Managing Partner Kelly Harder, the firm is staffed by former HHS executives and practitioners who provide strategy, policy, operations, technology-transformation, and AI advisory services across program areas including Medicaid, SNAP, TANF, child welfare, child support, child care, adult services, and housing. Its core offerings are Strategy Services (intelligent process redesign, integrated service delivery, change management), an AI Roadmap / AI Consulting practice covering NLP, RPA, virtual agents, and generative AI adoption strategy, a Pro-Bono Community Impact Initiative, and a Vendor Services practice advising HHS technology vendors on market positioning.

The firm operates as a pure professional services business with no proprietary technology platform, no app, and no public API. Revenue is generated through quote-based consulting engagements with multi-year contracts; pricing is not publicly disclosed. Customer concentration is in the public sector, with 14+ named state agency clients including Oregon DHS, Texas HHSC, Arizona DES, Tennessee DHS, Oklahoma Human Services, Indiana FSSA, and Washington DCYF, alongside vendor-side and non-profit engagements. Go-to-market is direct enterprise sales targeting HHS executives, supported by thought-leadership channels including a weekly podcast, APHSA-aligned articles, and the firm website. Delivery history covers at least 31 states and the District of Columbia, anchored by documented outcomes such as an 80%+ reduction in Indiana state psychiatric hospital admission wait times and reform work affecting safety-net programs serving over two million residents.

Name

Human Services Group

Legal name

Human Services Group

Website

https://humanservicesgroup.com

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

1–10 employees

Short description

Human Services Group is a U.S. consulting firm that advises state, county, and vendor-side health and human services agencies on strategy, operations, AI adoption, and process redesign, staffed by former HHS executives and practitioners.

Ownership category

akta.pro rank

Product category

Government Healthcare & Human Services Consulting

NAICS

Human Resources Consulting Services (541612), Other Individual and Family Services (624190), Administration of Public Health Programs (923120)

SIC

Services-Management Consulting Services (8742), Services-Social Services (8300)

akta.pro industry

PRIMARYBPAIACAK

Local Public Health & Human Services Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYHLAJAAAK

Maternal, Child & Family Health Departments

Healthcare & Life Sciences/Public Health, Government & Regulators/Public Health Agencies & Health Departments

Keywords

• Government consulting services
• Human services advisory
• HHS strategy consulting
• AI roadmap consulting
• Child welfare consulting

Headquarters

HQ city

Seattle

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Strategy Consulting Services: Consulting services focused on enhancing agency processes, policies, practice, and technology transformations. Revenue generated through professional services engagements with government HHS agencies.
2. AI Consulting Services: Vendor-agnostic AI advisory services including needs assessment, strategy development, benefit analysis, risk assessment, stakeholder engagement, compliance review, and vendor selection support.
3. Vendor Services: Strategic advisory services for health and human services vendors looking to position products and services to HHS agencies. Includes market insight, product positioning, customized consultation, client engagement strategies, future trends guidance, and sales workforce training.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Human Services Group provides management consulting services to U.S. state and county Health and Human Services (HHS) agencies across practice areas including Medicaid, SNAP, TANF, child welfare, child support, child care, adult services, and housing. Core offerings include Strategy Services (intelligent process redesign, policy, practice, integrated service delivery, change management, and technology transformation), vendor-agnostic AI Roadmap consulting, a Pro-Bono Community Impact Initiative for financially constrained agencies, and Vendor Services that help HHS technology vendors position offerings to agency decision-makers.

Product overview

Human Services Group is a consulting firm offering a portfolio of advisory services for Health and Human Services (HHS) agencies. The core offerings include Strategy Services (covering intelligent process redesign, policy development, practice enhancement, integrated service delivery, change management, and technology transformation), AI Roadmap consulting (providing vendor-neutral AI adoption strategy), a Pro-Bono Community Impact Initiative for financially challenged agencies, and Vendor Services for HHS technology vendors. These services are delivered by former HHS executives and practitioners through a human-centric, tailored approach rather than a software platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Strategy Services Innovative consulting solutions encompassing Practice, Process, Policy, People, and IT transformations to enhance agency operations and service delivery for state and county HHS agencies.
• Intelligent Process Redesign Workflow optimization service integrating process redesign with AI-driven solutions to streamline agencies' service delivery, enabling agencies to serve more customers faster and automate worker tasks.
• AI Roadmap / AI Consulting Vendor-agnostic AI strategy consulting covering needs assessment, AI solution overview, customized strategy, benefit analysis, risk assessment, stakeholder engagement, compliance, ethics, security, and vendor selection support for HHS agencies.
• Pro-Bono Community Impact Initiative Pro-bono consulting program supporting financially challenged state and county-level HHS agencies and non-profit organizations with strategic consulting services, with two to three engagements selected annually.
• Vendor Services Strategic advisory services for health and human services vendors including market insight and analysis, product and service positioning, customized consultation, client engagement strategies, future trends guidance, and sales workforce training.

Quantifiable outcome

• Reduced state psychiatric hospital admission wait times by more than 80 percent (Indiana)
• +2 more outcomes

Named customers14 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature3 records

Scale indicators4 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• Public Consulting Group: PCG is a mid-sized consulting firm that works extensively with state and county HHS agencies on health, human services, and education programs — directly comparable to HSG in target buyer (state HHS executives), service mix (program operations, eligibility modernization, technology transformation), and consulting-led delivery model.
• Manatt Health: Manatt Health is a national health and human services consulting practice within Manatt, Phelps & Phillips, advising state Medicaid agencies, public health departments, and HHS clients on policy, operations, and technology — directly comparable in serving state HHS leadership on strategy, AI, and program transformation.
• MAXIMUS: MAXIMUS is a large government services firm providing consulting, program operations, and technology services to state and federal HHS agencies — directly comparable in serving state HHS buyers, with overlapping practices in eligibility, child support, and program integrity. Larger scale, but same fundamental buyer and value proposition.
• Change and Innovation Agency (C!A): C!A is the prior firm of HSG's founder Leo Ribas (former Partner and SVP) and operates as an HHS-focused consulting practice serving state agencies — directly comparable in domain (human services transformation), buyer profile (state HHS executives), and methodology. Closely related given founder lineage.
• BerryDunn: BerryDunn is a consulting and accounting firm with a State Government Consulting practice dedicated to state HHS agencies across Medicaid, SNAP, child welfare, and behavioral health — directly comparable target market, domain specialization, and consulting-only delivery model to HSG.

Emerging players

• North Highland: North Highland is a mid-sized consulting firm with a public-sector practice advising state agencies on transformation, experience design, and AI adoption — comparable in size band and consulting-led model to HSG, with some overlap in HHS-adjacent engagements.

Broad incumbents

• Guidehouse: Guidehouse (formerly Navigant) is a large global consultancy with a dedicated State & Local Government practice serving HHS, Medicaid, and human services agencies — broader portfolio and scale than HSG, but overlapping buyer, delivery model, and service lines (program operations, AI advisory, digital transformation).
• Accenture Federal Services: Accenture Federal Services and Accenture's State & Local practice deliver large-scale digital transformation, AI, and program modernization for state HHS agencies — broader portfolio and significantly larger scale, but competes head-to-head with HSG for state HHS advisory and transformation work.
• Deloitte (Government & Public Services): Deloitte's Government & Public Services practice serves state and federal HHS clients on strategy, technology transformation, and AI — much larger and broader than HSG, but competes for the same state HHS RFPs and overlapping advisory engagements.
• Clarity Insights / Cognizant Public Sector: Cognizant's Public Sector practice delivers consulting and digital transformation services to state HHS agencies, including AI, analytics, and eligibility modernization — broader portfolio than HSG, but overlapping in target buyers and service offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/human-services-group

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Human Services Group