CITY OF NOVI, MICHIGAN

What CITY OF NOVI, MICHIGAN does

The City of Novi is a municipal government entity in Oakland County, Michigan, founded in 1969 and serving roughly 66,000 residents through a Council-Manager form of governance. Operating under Michigan state law, it is funded through property taxes, state and federal grants, permits and fees, water/sewer charges, and recreation program fees, with 251–500 employees organized across eight service departments: Public Safety (Police and Fire), Public Works, Parks Recreation and Cultural Services, Community Development, Assessing, Finance, City Clerk, and Older Adult Services. The city manages more than 1,400 acres of parkland across 14 developed parks, and runs specialized facilities including the Novi Dog Park and Novi Ice Arena.

The city's technology stack is built around a set of integrated SaaS platforms rather than proprietary systems: QSCEND/311 for citizen service requests, Invoice Cloud for tax and utility billing, Constant Contact and Nixle for resident communications, rec1.com for recreation registration, ArcGIS for transparency dashboards and crime mapping, PowerDMS for police document management, and BSAOnline for property records. A Fixed Network Meter Reading System is being deployed by the DPW Water & Sewer Division to replace quarterly manual readings with automated monthly tracking, improving billing accuracy against GLWA supply invoices. Public-facing transparency includes ArcGIS dashboards for infrastructure, public safety, parks, and fiscal metrics, plus a public crime search map with email alert subscriptions.

Commercially, the city monetizes its services through a hybrid fee-and-tax model: property taxes are the primary revenue source, supplemented by water/sewer utility rates, building permits, recreation program registration fees (via rec1.com), and subscription fees for facilities such as the Novi Dog Park ($30/year residents, $60/year non-residents). The go-to-market is purely civic — the city serves all residents and businesses within its jurisdictional boundaries as a sole-provider government — with no external sales motion and no multi-jurisdictional expansion. Strategic priorities articulated in 2025 center on the Bond Proposal, Better Roads Ahead infrastructure program, Novi 2050 long-range planning, and CIP Renewal, alongside growing sustainability commitments (Bee City USA certified August 2024).

Name

CITY OF NOVI, MICHIGAN

Legal name

City of Novi

Website

https://cityofnovi.org

Company type

Public

Founded year

1969

Operating status

Operating

Headcount range

251–500 employees

Short description

The City of Novi is a Michigan municipal government, founded 1969, serving approximately 66,000 residents through public safety, public works, parks and recreation, community development, and utility services. It is funded primarily by property taxes and operates with 251–500 employees across multiple service departments.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Urban Planning and Community and Rural Development (92512), Justice, Public Order, and Safety Activities (922), Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941), Refuse Systems (4953), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)

Keywords

• Municipal government services
• Public safety services
• Parks recreation services
• Public works utilities
• Community development planning

Headquarters

HQ city

Novi

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Others

Pricing tiers

Distribution channels6 records

Marketing channels6 records

Core offering

The City of Novi provides municipal government services to its residents and businesses, organized across departments including Public Safety (police and fire), Public Works (roads, water, sewer, trash, recycling), Parks Recreation and Cultural Services (1,400+ acres, 14 parks, programs and facility rentals), Community Development (planning, zoning, inspections), Older Adult Services, Finance, and Assessing. Service delivery is supported by digital platforms such as a 311 service request system, public crime mapping, transparency dashboards, online permitting, online payments, and recreation program registration.

Product overview

The City of Novi operates as a municipal government providing a comprehensive suite of civic services organized into distinct departments. The core offerings include Public Safety (Police and Fire), Public Works (roads, water/sewer, trash, recycling), Parks, Recreation and Cultural Services (managing 1,400+ acres of parkland across 14 parks), Community Development (planning, zoning, inspections), Assessing, Finance, and Older Adult Services. Key service delivery platforms include the 311 Service Request System for citizen complaints, Public Crime Search for crime mapping, and the Transparency Dashboard for public metrics. The city's Parks and Recreation offerings feature specialized facilities like the Novi Dog Park and Novi Ice Arena, along with youth and adult sports programs. Sustainability initiatives include food scrap composting and recycling programs. The Capital Improvement Program provides an interactive tracking system for major infrastructure projects.

Differentiator

Problem solved

Functional benefit

Brands

• Novi Parks, Recreation & Cultural Services: Department managing parks, recreational programs, and cultural activities across more than 1,400 acres of parkland and 14 developed parks
• Novi Police Department
• Novi Fire Department
• Novi Public Works
• Novi Community Development
• Novi Finance Department
• Sustainable Novi
• Invest Novi
• Novi 2050
• CIP Renewal
• Better Roads Ahead
• Studio No.VI

Products and services

• Public Safety Services Police and Fire department services for City of Novi residents and businesses, including emergency response, crime reporting, fire safety inspections, and community programs such as Citizens Police Academy and Youth Leadership Academy.
• Parks, Recreation and Cultural Services Department managing more than 1,400 acres of parkland and 14 developed parks, providing recreational programs, sports leagues, cultural activities, and facility rentals including the Novi Dog Park and Novi Ice Arena.
• Public Works Services Infrastructure management for City of Novi including road maintenance, snow removal, water and sewer services, trash collection, recycling, and forestry asset management.
• Community Development Services Planning, zoning, building inspections, code enforcement, and development project management services for properties and construction within the City of Novi.
• 311 Service Request System Online portal for residents to submit and track city service requests including pothole reports, streetlight outages, general complaints, and inspection requests.
• Public Crime Search Web-based map allowing residents to view reported criminal activity by address, crime type, and date range with email alert subscriptions.
• Novi Dog Park Three-acre off-leash dog park with separate areas for small/timid dogs and all other dogs, offering key fob entry, membership-based access ($30/year residents, $60/year non-residents), and amenities including drinking fountains and dog waste stations.
• Youth Sports Programs Athletic programs for children including soccer, archery, basketball, volleyball, t-ball, baseball, softball, tennis, lacrosse, flag football, and ice hockey with skill development and league play.
• Food Scrap Composting Program Sustainability initiative allowing residents to compost food waste at designated bins at Ella Mae Power Park and MSU Tollgate.
• Older Adult Services Services for seniors including Meadowbrook Commons independent living, meals on wheels, fitness programs, social programs, travel programs, and support groups.
• Voter Registration and Elections Voter registration services, polling location information, accessible voting options including Touch Writer ballot-marking device, and absentee ballot processing for City of Novi elections.
• Transparency Dashboard Public-facing ArcGIS dashboard providing metrics on public safety, infrastructure, economic development, parks and recreation, fiscal responsibility, and citizen engagement.
• Capital Improvement Program (CIP) Dashboard Interactive ArcGIS dashboard and planning tool for tracking major infrastructure projects including road construction, water main improvements, and pathway development.
• Sustainable Novi Initiative Environmental sustainability program promoting recycling, composting, energy efficiency, water conservation, and native plantings, supported by the Environmental Sustainability Committee and recognized by Tree City USA and Bee City USA designations.
• Now You Novi Podcast City podcast providing updates on community news, events, and municipal initiatives.

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability1 record

Feature4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• City of Westland, Michigan: Wayne County suburb operating a comparable suite of municipal services with similar capital renewal pressures on roads and water mains.
• City of Farmington Hills, Michigan: Adjacent Oakland County municipality of comparable size and demographic profile, offering the same municipal service stack (police, fire, public works, parks, water/sewer). Strongest peer for benchmarking operating efficiency and service breadth.
• City of Sterling Heights, Michigan: Macomb County city of comparable population with its own police, fire, DPW, and parks services, useful for benchmarking public safety and infrastructure spending per capita.
• City of Rochester Hills, Michigan: Nearby Oakland County suburb with similar population scale, residential tax base, and full-service municipal operations including its own water/sewer and recreation services.
• City of Livonia, Michigan: Mid-sized Wayne County city with a similar Council-Manager governance structure and full in-house public safety, DPW, and recreation departments — useful for staffing and service-cost comparisons.
• City of Canton Township, Michigan: Growing Michigan suburb of comparable scale that has invested in similar civic tech and parks infrastructure, making it a relevant peer for capital planning and digital service benchmarking.
• City of Troy, Michigan: Comparable Oakland County municipality operating police, fire, public works, and parks with a sizable commercial/industrial tax base that mirrors Novi's mixed revenue profile.
• City of Southfield, Michigan: Oakland County municipality with a heavily commercial tax base; useful peer for evaluating the impact of non-residential property values on municipal revenue stability.

Others

• Michigan Municipal League: Statewide association that supports Michigan municipalities with advocacy, training, and shared services — a relevant ecosystem peer for benchmarking governance best practices and grant access.

Broad incumbents

• City of Dearborn, Michigan: Larger, older Michigan municipality with a broader tax base mix (commercial + residential) that offers benchmarking on legacy infrastructure renewal and economic development programs.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/cityofnovi
• Facebookfacebook.com/CityofNovi
• LinkedInlinkedin.com/company/city-of-novi-michigan
• Instagraminstagram.com/cityofnovi

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CITY OF NOVI, MICHIGAN