Name

Help-24 Gmbh

Legal name

Help-24 GmbH

Website

https://www.help-24.at

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Help-24 GmbH is an Austrian family-owned medical device distributor importing and selling mobility aids, rehabilitation products, and ergonomic devices through Sanitätshäuser and specialized dealers across the DACH region.

Ownership category

akta.pro rank

Product category

Medical Devices & Mobility Aids

NAICS

Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers (42345), Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers (423450)

SIC

Wholesale-Medical, Dental & Hospital Equipment & Supplies (5047)

akta.pro primary industry

Medical Supplies & Consumables Wholesale (Non-Device) (CRAOAHAE)

Keywords

• Medical device distribution
• Electric wheelchairs
• Mobility aids
• Rehabilitation equipment
• Fall prevention products

Headquarters

HQ city

Breitenfurt Bei Wien

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Medical Device Distribution: Help-24 GmbH operates as a general importer and distributor of innovative medical products, purchasing products from manufacturers and reselling through a network of Sanitätshäuser and specialized dealers in the DACH region (Germany, Austria, Switzerland). Revenue is generated through product sales with margins earned on the wholesale-to-retail distribution.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Help-24 GmbH imports and distributes innovative medical devices for the DACH region, acting as a general importer (Generalimporteur) for products including foldable electric wheelchairs, an intelligent airbag vest for fall prevention, a sensor-based rehabilitation gaming glove, a portable ergonomic seat, and a wheelchair trailer hitch. Products are sourced from manufacturers, CE-certified and tested before distribution, and resold wholesale to a network of medical supply stores (Sanitätshäuser) and specialized dealers who handle end-consumer retail. Revenue is generated through product sales margins on the wholesale-to-retail distribution channel.

Product overview

Help-24 GmbH is a general importer and distributor of innovative medical products in the DACH region (Germany, Austria, Switzerland), specializing in mobility aids and rehabilitation equipment. The product portfolio centers on foldable electric wheelchairs (FreedomChair in 9+ models including ultra-lightweight A12S Carbon and XXL DE09, plus immer-mobil line with Hilfsmittelnummer for German health insurance coverage), complemented by supporting products including the Arnie Travelhero wheelchair trailer hitch, FALL SAFE intelligent airbag vest for fall prevention, Cynteract rehabilitation gaming glove, Ori-Back® ergonomic seat cushion, and the R03 rollator. The company positions itself as a one-stop provider for mobility and rehabilitation needs, with distribution through medical supply stores across the German-speaking market.

Differentiator

Problem solved

Functional benefit

Brands

• FreedomChair: Foldable electric wheelchair brand - lightweight, available in 9 models, with up to 45km range
• immer-mobil
• Arnie Travelhero
• FALL SAFE
• Cynteract
• Ori-Back

Products and services

• FreedomChair Electric Wheelchairs
• FreedomChair A12S Carbon
• FreedomChair DE09
• immer-mobil Electric Wheelchairs
• immer-mobil 90
• Primero Electric Wheelchair
• FALL SAFE Airbag Vest
• Cynteract Rehabilitation Glove
• Arnie Travelhero Trailer Hitch
• Ori-Back Ergonomic Seat
• Rollator R03

Quantifiable outcome

• FALL SAFE airbag reduces impact force by 88% and head injury risk by 97%
• +4 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Sanitätshäuser und Fachhändler (Medical Supply Stores and Specialized Dealers)coreChannel Partner/ Reseller/ DistributorHelp-24 works with selected Sanitätshäuser and specialized dealers in Austria and Germany who are characterized by trained and experienced rehabilitation technicians. These partners provide comprehensive consultation and service to end consumers, including trial rides, product fitting, and after-sales support. The distribution network covers the entire DACH region.
• SenioHilfeminorOthersSenioHilfe is a portal for good and dignified life in old age, providing information and counseling for people who need care or care for relatives. Help-24 is listed as a partner, potentially driving referrals for mobility products.
• Caritas der Erzdiözese WienminorOthersSocial welfare organization (Caritas) that partnered with immer-mobil to provide an electric wheelchair (immer-mobil 140) to 13-year-old Gabriel K. for improved school mobility. Initiative originated through Caritas mobile refugee counseling service.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Sunrise Medical: Sunrise Medical is a global mobility equipment manufacturer (Quickie, Sopur, ZIPPIE brands) with established DACH distribution through medical supply retailers. It competes with Help-24's foldable electric wheelchair portfolio at the product and channel level and serves overlapping end-user segments across Germany, Austria, and Switzerland.
• Ottobock: Ottobock is a German global leader in prosthetics, orthotics, and mobility solutions including wheelchairs and rehabilitation devices. Although its portfolio is broader and includes proprietary manufactured devices, it overlaps with Help-24's mobility and rehabilitation distribution in DACH and represents the dominant broad incumbent competing for Sanitätshaus shelf space.
• Permobil: Permobil is a Swedish manufacturer of powered wheelchairs and seating/rehab solutions with DACH distribution through specialty dealers. Its higher-end power chair positioning overlaps with the premium tier of Help-24's FreedomChair and immer-mobil range, and it competes for the same Hilfsmittelnummer-reimbursable prescription business.
• Drive DeVilbiss Healthcare: Drive DeVilbiss Healthcare is an international medical equipment manufacturer/distributor with DACH operations, supplying rollators, mobility aids, and rehabilitation equipment to medical supply retailers. It overlaps with Help-24's Rollator R03, Ori-Back ergonomic, and accessibility aid categories across the same dealer channel.
• Invacare (now Life Mobility): Invacare is a legacy global manufacturer of power wheelchairs, manual wheelchairs, and mobility products distributed in DACH through medical supply retailers. It overlaps with Help-24's electric wheelchair portfolio and Hilfsmittelnummer-reimbursable SKUs, although it has undergone restructuring and therefore represents a broader-market incumbent rather than a focused niche player.

Direct peers

• Stiegelmeyer Group: Stiegelmeyer is a German manufacturer of hospital beds, care beds, and mobility equipment distributed through Sanitätshäuser and care-trade channels across DACH. It operates in the same medical-device distribution ecosystem as Help-24 and competes for the same dealer relationships in the German-speaking market.
• Meyra Group: Meyra is a German manufacturer and distributor of manual and power wheelchairs, rehabilitation equipment, and mobility aids, selling directly through Sanitätshäuser and Fachhändler across DACH. It competes head-to-head with Help-24's FreedomChair and immer-mobil lines and is the most directly comparable peer in the German wheelchair distribution market.
• Bischoff & Bischoff Medizinprodukte: B+B is a German manufacturer and distributor of mobility aids, rollators, wheelchairs, and rehabilitation products distributed via Sanitätshäuser throughout DACH. It is a direct peer in the German medical device distribution channel with overlapping end customers and product overlap on rollators, power chairs, and patient aids.

Emerging players

• Volaris (Rehasense): Rehasense is a European manufacturer of rollators, walking aids, and ergonomic seating distributed via Sanitätshäuser across DACH. It overlaps with Help-24's R03 rollator and Ori-Back positioning in the mobility and ergonomic consumables segments and represents a focused European challenger in the same distribution channel.
• Küschall (a Sunrise Medical brand): Küschall is a Swiss active wheelchair specialist brand owned by Sunrise Medical, focused on lightweight folding and rigid manual wheelchairs. Although manual-wheelchair-focused, it addresses the same mobility user base, is anchored in the DACH region, and competes with Help-24's neighboring product portfolio at the dealer level.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/help-24

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Help-24 Gmbh