What Iaal does

IAAL Ingeniería Aliaga Limitada is a privately held IT outsourcing services company founded in 2012 and headquartered in Santiago, Chile. The firm delivers a portfolio of managed IT services to business clients, including remote technical support, network and systems management, WiFi installation and maintenance, secure remote access configuration, user account administration, and productivity tools training (Microsoft Office 365 and Google Workspace). Its core technology stack is conventional IT infrastructure tooling — the company does not develop proprietary software products but rather applies established networking, remote access, and cloud productivity platforms as the backbone of its service delivery.

The company operates on a managed services revenue model, contracting with Chilean business clients for ongoing IT support. Pricing is quote-based and tailored to each engagement, with no published rate cards or tiers. Go-to-market is consultative and sales-led, driven through the company's website (iaal.cl) with a "Contáctanos" call-to-action and direct email inquiries ([email protected]). Customer segmentation is horizontal across business clients (empresas), with use cases spanning remote support, network infrastructure, connectivity, secure access, user administration, and collaborative tool adoption. The company is a micro-entity with 1–10 employees and serves exclusively the Chilean domestic market.

IAAL positions itself as a long-tenured technology partner, citing more than 12 years of specialized IT outsourcing experience. There is no evidence of external institutional investment, partnerships with named technology vendors, disclosed customer logos, or expansion beyond Chile. Distribution is direct via consultative sales, and services are delivered remotely with on-site elements (e.g., WiFi installation) as needed. The firm competes within a crowded LATAM SMB IT services segment without disclosed differentiation in proprietary technology, AI, or specialized vertical focus.

Name

Iaal

Legal name

IAAL Ingeniería Aliaga Limitada

Website

https://www.iaal.cl

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

IAAL Ingeniería Aliaga Limitada is a privately held Chilean IT outsourcing firm founded in 2012 that provides remote technical support, network management, WiFi solutions, secure remote access, user administration, and Office 365/Google Workspace training to business clients across Chile.

Ownership category

akta.pro rank

Product category

IT Outsourcing Services

NAICS

Administrative and Support Services (561), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

Keywords

• IT outsourcing services
• Remote IT support
• Network management services
• WiFi infrastructure solutions
• Cloud productivity training

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Outsourcing Services: IAAL provides comprehensive IT outsourcing services including remote technical support, network and systems management, WiFi solutions, remote connections, user administration, and productivity tools training (Office 365, Google Workspace). Revenue is generated through contracted IT services delivered to business clients on an ongoing basis.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

IAAL Ingeniería Aliaga Limitada delivers outsourced IT services to businesses in Chile, encompassing remote technical support, network and systems administration, WiFi installation and maintenance, secure remote connections, user access management, and training for cloud productivity platforms such as Office 365 and Google Workspace. Services are positioned as integral, transparent outsourcing engagements that allow clients to delegate IT operations and technology decision-making to a specialized partner.

Product overview

IAAL Ingeniería Aliaga Limitada operates as an IT outsourcing services company offering a unified portfolio of technical support and infrastructure management services. The company provides six core service offerings: Remote IT Support (Soporte TI Remoto), Network and Systems Management (Gestión de Redes y Sistemas), WiFi Solutions (Soluciones WiFi), Remote Connections (Conexiones Remotas), User Administration (Administración de Usuarios), and Office 365/Google Workspace Efficiency Training (Uso Eficiente de Office 365 y Google Workspace). These services are delivered as integrated IT outsourcing solutions aimed at helping clients achieve digital transformation.

Differentiator

Problem solved

Functional benefit

Products and services

• Remote IT Support (Soporte TI Remoto)

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators2 records

Recent moves3 records

Expansion highlights2 records

Regional players

• Sonda (now part of NTT Data): Chilean-founded IT services and outsourcing major with deep LATAM presence; directly comparable as a regional IT outsourcing provider serving Chilean enterprises, though at materially larger scale than IAAL.
• Microsystem (Chile): Chilean IT services and managed services firm offering support, networking, and productivity solutions to local businesses; a closer-size regional peer to IAAL in the Chilean IT outsourcing market.

Broad incumbents

• Stefanini: Global IT outsourcing and systems integration firm with strong LATAM operations; overlaps with IAAL across managed IT services, remote support, and IT outsourcing engagements for business clients.
• Logicalis: International IT solutions and managed services provider with significant LATAM operations; comparable to IAAL in delivering network management, remote support, and managed IT services to enterprise and mid-market clients.
• Globant: Argentina-headquartered digital and IT services firm with extensive LATAM footprint; comparable in providing outsourced IT, digital transformation, and productivity/cloud services to business clients in the region.
• Accenture: Global professional services and IT outsourcing leader; relevant as a broad incumbent competing in managed IT services, cloud productivity, and digital transformation work that overlaps with IAAL's portfolio.
• TCS (Tata Consultancy Services): Global IT services, consulting, and business solutions provider with strong offshore delivery; comparable as a large-scale IT outsourcing competitor targeting similar enterprise productivity and infrastructure mandates.
• Infosys: Global IT services and consulting firm offering managed services, cloud, and workplace transformation; serves as a broad incumbent peer in the IT outsourcing category IAAL operates in.
• Kyndryl: IBM spinoff focused on managed infrastructure and IT services for enterprises; comparable in delivering network, systems, and end-user IT management services of the type IAAL provides to its clients.

Others

• Movistar Empresas (Telefónica Chile B2B): Chilean enterprise telecom and IT services arm offering connectivity, WiFi, and managed network services to businesses; comparable as a regional provider competing in adjacent connectivity and managed network segments.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks6 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Iaal