FACIDO

What FACIDO does

FACIDO GmbH is a B2B trading, logistics, and commercial services provider headquartered in Landscheid, Germany, operating as a wholly integrated subsidiary of the sukigroup since 2010. The company delivers a modular service platform for partners in the DIY sector, specialist retail (Fachhandel), and eCommerce across Europe, structured as nine interoperable modules: procurement, inbound logistics, warehousing and inventory management, order processing, outbound logistics, invoicing and receivables management, sales and POS services, customer service and after-sales support, and commercial law and contract management. Customers can adopt individual modules or the full bundle under a "Baukastenprinzip" (modular) configuration.

Operations are anchored in a modern logistics center spanning more than 35,000 square meters, processing roughly 270,000 packages and 220,000 orders per year across a portfolio of more than 10,000 products. FACIDO employs approximately 100 specialists and runs intelligent process systems with a high degree of automation to manage warehousing, packaging, and shipping workflows. A European freight network supports omnichannel distribution combining online and offline sales channels across multiple countries.

Commercial activity is led by authorized representatives Kirsten Dienhart and Jürgen Juchems. Revenue is generated through managed-service fees on a modular, individually quoted basis rather than standardized SaaS pricing, with the company reporting €100 million in annual invoiced sales. Customer acquisition is consultative and direct, targeting mid-to-enterprise-sized retail partners through website-driven consultation requests, partnerships, and direct outreach.

Name

FACIDO

Legal name

FACIDO GmbH

Website

https://facido.de

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

FACIDO GmbH provides modular trade, logistics, and commercial services for DIY retailers, specialist retailers, and eCommerce companies across Europe. Operating as part of sukigroup since 2010, it delivers procurement, fulfillment, and after-sales support from a 35,000+ sqm logistics center.

Ownership category

akta.pro rank

Product category

Retail Trade & Logistics Services

NAICS

All Other Business Support Services (561499)

SIC

Services-Management Services (8741)

akta.pro industry

PRIMARYBPAAAGAK

Order-to-Cash (O2C) Operations (Order Admin, Credit, Invoicing, Collections Handoff)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Finance & Accounting Outsourcing (AP/AR, GL, Billing)

SECONDARYTLAAACAB

SMB/Commercial B2C Standard Parcel Delivery

Transportation & Logistics/Courier, Express & Parcel (CEP) / Last-Mile Delivery/Standard/Deferred Parcel Delivery

SECONDARYTLAAACAK

Returns-Enabled Standard Parcel (Integrated Forward + Reverse)

Transportation & Logistics/Courier, Express & Parcel (CEP) / Last-Mile Delivery/Standard/Deferred Parcel Delivery

Keywords

• Modular trade services
• Retail value chain solutions
• B2B logistics services
• DIY sector enabler
• ECommerce fulfillment support

Headquarters

HQ city

Landscheid

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Trading/Trading Services: Comprehensive trading enabler services including procurement, inbound/outbound logistics, warehousing, order processing, invoicing, receivables management, sales support, POS services, and returns management. Revenue generated through service fees for these modular B2B solutions, with '100 million €' in annual invoiced sales.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

FACIDO provides modular B2B trade, logistics, and commercial services as a "business enabler" for companies in the DIY sector, specialist retail (Fachhandel), and eCommerce across Europe. Its offering spans nine service modules—procurement, inbound/outbound logistics, warehousing and inventory management, order processing, invoicing and receivables management, sales and POS support, customer service/returns, and commercial law and contract management—which customers can license individually or as a full-package solution. Services are delivered through a >35,000 sqm modern logistics center, intelligent automated process systems, and a European freight network.

Product overview

FACIDO offers a holistic modular trading solutions platform for the DIY sector, specialist retailers, and eCommerce across Europe. The offering is a platform-plus-modules architecture consisting of a unified core platform supported by nine distinct service modules: Procurement Services, Inbound Logistics, Warehousing & Inventory Management, Order Processing, Outbound Logistics, Invoicing & Receivables Management, Sales & Service, Customer Service & After-Sales Support, and Commercial Law & Contract Management. These modules can be delivered as a complete package or individually according to the modular principle, enabling companies to focus on their core business while FACIDO handles challenges along the value chain. FACIDO operates as part of the sukigroup, employs approximately 100 specialists, and uses intelligent process systems to deliver these services.

Differentiator

Problem solved

Functional benefit

Products and services

• Modular Trading Solutions Platform Holistic B2B trading-solutions platform combining procurement, logistics, warehousing, order processing, invoicing, sales, customer service, and compliance services as a unified offering for DIY, specialist retail, and eCommerce companies across Europe. Modules can be delivered as a complete package or individually.
• Procurement Services Purchasing and material-planning services that help minimize procurement costs, avoid excess stock, and reduce delivery times for retail and eCommerce partners.
• Inbound Logistics Coordination of procurement and incoming-goods logistics through FACIDO's modern logistics center, optimizing workflows and avoiding waiting times.
• Warehousing and Inventory Management Warehouse and inventory management solutions across >35,000 sqm ensuring inventory data accuracy, fast goods access, and reduced storage costs.
• Order Processing Seamless order processing using intelligent processes and high automation, ensuring reliable deliveries from packaging to shipping for retail and eCommerce partners.
• Outbound Logistics European freight network offering flexible delivery options tailored to optimize delivery times and costs for partners shipping to European customers.
• Invoicing and Receivables Management Commercially compliant invoicing and efficient management of customer receivables with timely and legally secure billing processes.
• Sales and Service (POS Support) Sales support and POS services that increase brand presence and sales through seamless integration of online and offline sales channels.
• Customer Service and After-Sales Support Highly trained customer service with customized support services and efficient returns management to improve customer loyalty.
• Commercial Law and Contract Management Expertise in complex trade regulations with contract management enabling transparent and legally certain monitoring and documentation of contractual conditions for partners.

Quantifiable outcome

• 100 million € annual invoiced sales
• +3 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• sukigroup (Suki Group)coreStrategic or Co-development PartnerFACIDO is part of the renowned sukigroup, leveraging extensive market knowledge and efficient logistics structures from the parent company. This affiliation provides FACIDO with established infrastructure, industry expertise, and resources for serving European retail partners.

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Fiege: Major European contract logistics provider with strong retail, eCommerce, and DIY sector exposure; operates warehousing, fulfilment, and value-added services across the continent. Directly comparable to FACIDO's modular trading/fulfilment platform.
• ModusLink: Global supply chain and commerce services provider offering fulfilment, returns management, and order-to-cash BPO for brands and retailers. Comparable to FACIDO's brand-enabler model combining logistics with back-office outsourcing.
• Arvato: Bertelsmann's Arvato division provides end-to-end supply chain management, fulfilment, and financial services BPO for retail and eCommerce clients across Europe. Highly comparable to FACIDO's integrated value-chain offering for retail/ecommerce partners.
• Hermes (Otto Group): Otto Group's logistics and fulfilment arm serving European retail and eCommerce with parcel, returns, and value-added services. Comparable to FACIDO in serving European SMB retailers with integrated logistics and returns solutions.

Broad incumbents

• XPO Logistics: Large contract logistics provider with European fulfilment operations serving retail and eCommerce customers. Comparable to FACIDO in contract logistics for retail, though significantly larger in scale and scope.
• DHL Supply Chain: Global contract logistics incumbent with massive scale, broad retail/ecommerce coverage, and significant automation investment. Competes with FACIDO at the upper end of the European retail fulfilment market while FACIDO serves mid-market SMBs.
• Ingram Micro Commerce & Lifecycle Services: Provides commerce enablement, fulfilment, and reverse logistics services for brands and retailers globally. Comparable to FACIDO in offering end-to-end retail/ecommerce operational support including returns and compliance services.

Emerging players

• Tradebyte: Software-focused marketplace and eCommerce operations platform used by European brands and retailers to manage multichannel sales. Adjacent to FACIDO's eCommerce enablement, though FACIDO combines software with physical fulfilment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/facido-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FACIDO