California Long Term Care Ombudsman Association

What California Long Term Care Ombudsman Association does

California Long-Term Care Ombudsman Association (CLTCOA) is a 501(c)(3) nonprofit membership organization founded in 1979 and headquartered in Sacramento, California. It serves as the statewide association representing all 35 local Long-Term Care Ombudsman Programs in California, their staff, certified volunteers, and program supporters. The organization was established to strengthen local ombudsman programs independent of government bureaucracy and to uphold the integrity of the LTC Ombudsman Program as defined by the Older Americans Act.

CLTCOA delivers its value through four core service categories: (1) training programs providing 18 hours of annual online CEU-fulfilling education plus free and low-cost educational events and forums; (2) legislative and regulatory advocacy including bill review, hearing participation, public comment submissions, and funding requests; (3) technical expertise and support on aging-related topics such as dementia, facility placement, and care planning; and (4) communications including monthly newsletters distributed via Mailchimp. The organization does not operate proprietary technology platforms; service delivery relies on human-led advocacy, in-person training, and direct member engagement. Operational reach spans 8,650 long-term care facilities serving 300,000+ California residents, with documented outcomes of 65,000 facility visits, 41,834 complaints investigated, and 77,000+ consultations in 2017.

The revenue model consists of recurring annual membership fees from the 35 local programs plus individual donations processed through PayPal. Specific membership pricing is not publicly disclosed. CLTCOA operates with a small staff (1-10 employees, with Association Director Jason Sullivan-Halpern as the primary named executive since November 2022) and an 11-member volunteer Board of Directors whose members include leaders from each of California's regional ombudsman programs. In 2024, the organization successfully advocated for $9.25 million in annual state budget funding for local LTC Ombudsman Programs plus an additional $5.25 million in 2024-2025, demonstrating material return on its advocacy investment.

Name

California Long Term Care Ombudsman Association

Legal name

California Long-Term Care Ombudsman Association

Website

https://cltcoa.org

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

1–10 employees

Short description

CLTCOA is a Sacramento-based 501(c)(3) nonprofit founded in 1979 that serves as the statewide membership association for all 35 local Long-Term Care Ombudsman Programs in California, providing training, technical assistance, and systemic advocacy to protect 300,000+ long-term care residents.

Ownership category

akta.pro rank

Product category

Long-Term Care Advocacy Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Nursing and Residential Care Facilities (623)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Long-Term Care Nursing Homes (Custodial LTC) (HLADADAB)

Keywords

• Long-term care advocacy
• Ombudsman services
• Elder care protection
• Nonprofit membership association
• Training and technical assistance

Headquarters

HQ city

Sacramento

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D, Others

Revenue model

1. Membership Fees: CLTCOA operates as a membership organization with annual membership fees. The organization provides training, technical assistance, and advocacy services to its members. Member testimonial indicates the ROI on membership fees is significant due to advocacy-generated funding.
2. Donations: CLTCOA accepts donations through PayPal. The organization is a 501(c)(3) tax-exempt nonprofit organization approved in June 1980.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

The California Long-Term Care Ombudsman Association (CLTCOA) is a 501(c)(3) nonprofit membership organization that supports all 35 local Long-Term Care Ombudsman Programs in California. It delivers training (18 annual CEU hours), technical expertise, and systemic legislative and regulatory advocacy on behalf of member programs that protect the health, safety, rights, and quality of life of aging and dependent adults living in long-term care facilities.

Product overview

The California Long-Term Care Ombudsman Association (CLTCOA) is a membership organization composed of all 35 local Long-Term Care Ombudsman Programs, their staff, certified volunteers, and program supporters. The organization provides a unified portfolio of advocacy services including: (1) LTC Ombudsman Training Programs with 18 hours of annual online CEU training; (2) Legislative and Regulatory Advocacy Services reviewing bills and regulations; (3) Complaint Investigation and Facility Visit Programs for investigating elder abuse and facility conditions; (4) Education and Consultation Services on aging topics; and (5) Monthly newsletters and communications. CLTCOA does not offer a software product but rather serves as an advocacy and training association for the network of 35 local LTC Ombudsman programs serving California's long-term care residents.

Differentiator

Problem solved

Functional benefit

Products and services

• LTC Ombudsman Training Programs Comprehensive training and education services for Long-Term Care Ombudsman representatives, including online LTC Ombudsman specific trainings fulfilling CEU requirements (18 hours annually), free and low-cost educational events, and forums for learning best practices. Available to local LTC Ombudsman Programs, their staff, and certified volunteers.
• Legislative and Regulatory Advocacy Services Systemic advocacy on behalf of local LTC Ombudsman programs, including reviewing thousands of bills annually, participating in legislative hearings, submitting letters of support and opposition, analyzing proposed regulations, and drafting funding requests and policy changes.
• Technical Expertise and Support Access to technical expertise and consultation for local Ombudsman programs on aging topics, dementia, facility placement, family support, and care planning, enabling member programs to resolve challenging issues encountered in their work.
• Complaint Investigation and Resolution Services Coordination and support for local LTC Ombudsman programs to receive, investigate, and resolve complaints made by or on behalf of residents of long-term care facilities, covering wrongful discharges, resident rights violations, and elder abuse.
• Facility Visit Program Coordination of regular facility visits by trained Ombudsman representatives to ensure accessibility to residents, families, and facility staff, establishing relationships that reach creative solutions to challenging issues across 8,650 long-term care facilities in California.
• Education and Consultation Services Information and consultations on aging-related topics including dementia, facility placement, family support, and care planning, provided to facility staff, families, residents, and community members across California.
• Local LTC Ombudsman Program Directory Comprehensive directory connecting users with all 35 local Long-Term Care Ombudsman Programs across California counties, enabling residents and families to access local Ombudsman services.

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

20 partnerships are on record, tiered core and major.

• Office of the State Long-Term Care OmbudsmancoreStrategic or Co-development Partner · 1 January 1979Created in 1979 at the suggestion of the State LTC Ombudsman Program Development Specialist. The state office designated 35 regional subdivisions to resolve complaints and provide services to adults in nursing homes and residential care facilities. CLTCOA was established to strengthen local Ombudsman programs independent of government bureaucracy.
• Consumer Voice for Quality LTCcoreStrategic or Co-development PartnerNational partner providing resources and advocacy for quality long-term care. Listed as a key partner in CLTCOA's resource network.
• AARPcoreStrategic or Co-development PartnerNational advocacy organization. Collaborated with CLTCOA on amicus briefs including Heredia v. Sunrise Senior Living (Ninth Circuit) and Logan v. Country Oaks (CA Supreme Court). Supported 2024 budget request.
• Justice in AgingcoreStrategic or Co-development PartnerNational legal advocacy organization for older adults. Collaborated with CLTCOA on amicus briefs including Logan v. Country Oaks. Supported 2024 budget request.
• California Advocates for Nursing Home Reform (CANHR)coreStrategic or Co-development PartnerCalifornia-specific advocacy organization. Collaborated on Logan v. Country Oaks amicus brief. Supported 2024 budget request. Provides Long-Term Care Fact Sheets.
• California Elder Justice CoalitioncoreStrategic or Co-development PartnerCalifornia coalition focused on elder justice. CLTCOA represented interests through this coalition. Leza Coleman serves as board member. Supported 2024 budget request.
• California Department of AgingcoreStrategic or Co-development PartnerState agency that created the Office of the State LTC Ombudsman. CLTCOA collaborates on stakeholder meetings and policy initiatives. Supported 2024 budget request.
• California Department of Public Health (CDPH)majorStrategic or Co-development PartnerLicensing agency for Skilled Nursing Facilities. CLTCOA participates in monthly and quarterly stakeholder meetings. Provides funding through State Citations Account. Controls reserves that fund LTC Ombudsman programs.
• California Department of Social Services (CDSS)majorStrategic or Co-development PartnerLicensing agency for Residential Care Facilities for the Elderly. CLTCOA analyzes and comments on proposed regulations and statewide policies. Participates in CCL stakeholder meetings.
• Alzheimer's AssociationcoreStrategic or Co-development PartnerNational organization focused on Alzheimer's care and research. Listed as a key partner. Alzheimer's Los Angeles, Alzheimer's Orange County, and Alzheimer's San Diego supported 2024 budget request.
• Elder Justice CoalitioncoreStrategic or Co-development PartnerNational coalition focused on elder justice. Listed as a key partner. CLTCOA participates in their initiatives.
• Long-Term Care Community CoalitioncoreStrategic or Co-development PartnerNational organization working to improve long-term care. Listed as a key partner.
• California Health AdvocatescoreStrategic or Co-development PartnerCalifornia organization focused on healthcare advocacy for seniors. Leza Coleman serves on their board. Supported 2024 budget request.
• California Aging and Disability AlliancecoreStrategic or Co-development PartnerCalifornia alliance focused on aging and disability issues. CLTCOA represented interests through this alliance. Leza Coleman serves on their policy committee.
• California Collaborative for Long-Term Services & SupportscoreStrategic or Co-development PartnerCalifornia collaborative focused on long-term services and supports. Supported 2024 budget request.
• Consumer VoicecoreStrategic or Co-development PartnerNational consumer advocacy organization. Collaborated on Logan v. Country Oaks amicus brief with CLTCOA, JIA, CANHR, and AARP.
• California Commission on AgingcoreStrategic or Co-development PartnerState commission on aging. Leza Coleman serves as Legislative Director. CLTCOA collaborates on aging policy.
• California Association of Area Agencies on AgingcoreStrategic or Co-development PartnerState association representing Area Agencies on Aging. Supported 2024 budget request.
• Disability Rights CaliforniamajorStrategic or Co-development PartnerDisability rights organization. Supported 2024 budget request for LTC Ombudsman Programs.
• Disability Rights Education and Defense FundmajorStrategic or Co-development PartnerDisability rights legal organization. Supported 2024 budget request.

Scale indicators10 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Justice in Aging: National legal advocacy organization for older adults with low incomes; collaborates with CLTCOA on amicus briefs and budget advocacy. Comparable advocacy-and-policy operating model.
• National Association of Local Long-Term Care Ombudsman (NALLTCO): National membership association for local LTC Ombudsman programs, mirroring CLTCOA's role at the state level. CLTCOA Treasurer Karen Jones serves as NALLTCO Chair, making this the most direct structural peer.
• Consumer Voice for Quality Long-Term Care: National consumer advocacy organization for LTC residents; long-standing CLTCOA partner that co-authored amicus briefs and shares overlapping training, advocacy, and policy missions at federal scope.
• California Advocates for Nursing Home Reform (CANHR): California-specific advocacy organization focused on nursing home residents' rights; CLTCOA partner and budget ally. Operates in the same California LTC advocacy ecosystem with overlapping membership and policy agenda.
• Long-Term Care Community Coalition: National organization working to improve long-term care quality and resident rights; listed CLTCOA partner with parallel mission in monitoring facilities and advocating for residents.
• California Health Advocates: California-focused Medicare/older-adult advocacy organization where former CLTCOA ED Leza Coleman serves on the board; comparable nonprofit advocacy operating model targeting California's senior population.

Regional players

• Disability Rights California: California's federally mandated protection-and-advocacy system for people with disabilities; supported CLTCOA's 2024 budget request. Operates in adjacent advocacy space (disability vs. aging) within the same state.

Broad incumbents

• LeadingAge California: California chapter of the broader LeadingAge association of nonprofit aging-services providers. Larger, established industry association representing provider-side interests in LTC, partially overlapping CLTCOA's policy territory from the operator perspective.
• AARP Foundation: Large national advocacy organization that has collaborated with CLTCOA on amicus briefs and budget requests; far broader mission and resources but overlapping LTC advocacy work.

Emerging players

• California Elder Justice Coalition: California coalition focused on elder justice, with CLTCOA's former ED on its board; a coalition-style peer in the same statewide advocacy ecosystem addressing elder abuse.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/cltcoa

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about California Long Term Care Ombudsman Association