Grupo Fácil
Grupo Fácil is a Brazilian technology group providing ERP software (FacPlan), BPO services, AI solutions (Voz Ativa, FacRegulação), and fintech (Pronto Capital) to 150+ health plan operators across Brazil.
- Company typePrivate
- Founded1996
- HeadquartersBelo Horizonte, Brazil
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What Grupo Fácil does
Grupo Fácil is a privately held Brazilian technology and services group, founded in 1995 and headquartered in Belo Horizonte, that delivers integrated software, BPO, and fintech solutions to health plan operators (operadoras de planos de saúde) across Brazil. The company serves 150+ clients through a multi-brand ecosystem organized around two pillars: Health Management, anchored by FacPlan (a modular cloud ERP covering strategic, tactical, and operational modules spanning clinical, financial, regulatory, and commercial functions), complemented by Impacto Auditoria em Saúde (medical, dental, and nursing audit services acquired in 2016) and a suite of BPO services (regulatory, medical accounts, healthcare operations, accounting); and Financial Management, delivered through Pronto Capital, a fintech subsidiary offering receivables anticipation and fixed-income investments to the operator and provider ecosystem. The group operates four offices across Brazil (Belo Horizonte, São Paulo, Palmas, and Brasília) with 1,200+ employees and generates revenue through SaaS subscriptions on FacPlan, managed-service BPO contracts, professional audit fees, and fintech transaction fees. In 2025, the company began deploying AI capabilities — notably Voz Ativa (call-center intelligence with 100% transcription, sentiment and intent analysis, and real-time risk detection) and FacRegulação (AI-powered medical guide auditor reducing analysis time to 40-50 seconds per guide) — marking its formal entry into AI-augmented operations. The company remains founder-controlled by the Rezek family, with no disclosed external institutional investment, and competes in a regulated market shaped by ANS oversight, TISS standards, and LGPD data-protection requirements.
Grupo Fácil firmographics
Firmographics- Name
- Grupo Fácil
- Legal name
- Rezek Ferreira Informática Ltda.
- Website
- https://www.grupofacil.net.br
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Grupo Fácil is a Brazilian technology group providing ERP software (FacPlan), BPO services, AI solutions (Voz Ativa, FacRegulação), and fintech (Pronto Capital) to 150+ health plan operators across Brazil.
- Ownership category
- akta.pro rank
Grupo Fácil industry classification
Industry- Product category
- Health Insurance ERP Software
- NAICS
- Software Publishers (513210), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Management Consulting Services (54161)
- akta.pro primary industry
- Healthcare Provider ERP (Hospital Operations, Supply Chain, Finance) (HDAEAEAH)
- akta.pro secondary industries
- Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA), General Ledger & Close (Journal Entries, Month-End Close, Reconciliations) (BPAAAGAC), Order-to-Cash (O2C) Operations (Order Admin, Credit, Invoicing, Collections Handoff) (BPAAAGAK), Compliance Technology, GRC Platforms & Controls Automation Advisory (BPAHAFAO)
Keywords
Where Grupo Fácil is headquartered
LocationHeadquarters
- HQ city
- Belo Horizonte
- HQ country
- Brazil
- HQ region
- Latin America
Offices5 records
Markets served
Grupo Fácil business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- ERP Software (FacPlan): Development and implementation of ERP systems for health plan operators. SaaS delivery model with subscription-based pricing. Includes modules for strategic, tactical, and operational management.
- BPO Services: Business Process Outsourcing services including: BPO ANS (regulatory obligations), BPO Contas Médicas (medical accounts management), BPO Assistencial (hybrid model with regulation, medical/ dental/ nursing audit, inpatient management, medical account analysis), BPO Contábil (financial, fiscal, and accounting organization).
- Financial Solutions: Receivables anticipation services for credentialed network with 100% digital contracting. Fixed income investment alternatives for health operators.
- Professional Services: Audit services (prospective, concurrent, and retrospective in medical, dental, and nursing areas). Consulting and specialized operational support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Custom enterprise pricing based on operator needs |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels8 records
Grupo Fácil product offering
Product offeringCore offering
Grupo Fácil develops and sells FacPlan, a cloud-based SaaS ERP system for Brazilian health plan operators, alongside AI-powered solutions (Voz Ativa, FacRegulação), health audit and BPO outsourcing services (Impacto), and the Pronto Capital fintech platform for receivables anticipation and financial applications. The company serves 150+ health plan operator clients across Brazil with 7,000+ ERP modules deployed and 1,200+ employees.
Product overview
Grupo Fácil operates as a multi-brand ecosystem offering integrated technology solutions and specialized services for the health supplemental (private health insurance) sector. The portfolio centers on FacPlan, a modular ERP system for health plan operators, complemented by Voz Ativa (AI-powered call center intelligence) and FacRegulação (AI-enabled regulation module). The company is organized into two pillars: Health Management (FacPlan ERP, Impacto audit services, and BPO services) and Financial Management (Pronto Capital financial solutions). Products range from core enterprise systems to specialized AI-powered modules, BPO outsourcing services across regulatory, clinical, financial and accounting domains, and fintech solutions for working capital management.
Differentiator
Problem solved
Functional benefit
Brands
- FacPlan: ERP software for health insurance operators - integrated management system for healthcare plan operators covering strategic, tactical and operational management modules
- Impacto
- Pronto Capital
- Voz Ativa
- FacRegulação
Products and services
- FacPlan ERP Cloud-based SaaS ERP system for health plan operators integrating strategic, tactical, and operational management. Modular architecture covers clinical, financial, regulatory (ANS, Unimed), commercial, CRM, and accounting functions, plus outsourcing modules for backup, IT support, and cloud computing.
- Voz Ativa AI-powered call center intelligence solution for health plan operators that automatically analyzes 100% of customer interactions through transcription, context/sentiment/intention analysis, and real-time risk identification. Triggers automated actions via email, WhatsApp, and alerts to responsible teams. Consolidates data in intelligent dashboards for churn, NIP, and judicialization risk monitoring.
- Impacto Health audit services for health plan operators offering prospective, concurrent, and retrospective audits in medical, dental, and nursing areas. Includes BPO, KPO, and BTO solutions covering GAPS (operational non-conformity elimination), outsourced customer service/regulation/relationship center (CARR), and process outsourcing with advanced technology.
- Pronto Capital Online financial platform connecting health operators and service providers. Offers receivables anticipation for the credentialed network with 100% digital contracting and simplified processes, plus fixed income investment alternatives for health operators.
- BPO ANS Business Process Outsourcing service focused on ANS regulatory obligations management, providing regulatory compliance support, indicator assistance, and continuous regulatory monitoring for health plan operators.
- BPO de Contas Médicas Complete medical accounts management BPO service from receipt to audit and control, reducing inconsistencies and denials, with customer relationship center functionalities for health plan operators.
- BPO Assistencial Hybrid BPO model combining strategic diagnosis and operational support including regulation, medical/dental/nursing audit, inpatient management, and medical account analysis for health plan operators.
- BPO Contábil Financial, fiscal, and accounting organization BPO solution ensuring predictability, compliance, and reliable information for management of health plan operators.
Quantifiable outcome
- 30% cost reduction for Luminar Saúde through BPO Full implementation
- +3 more outcomes
Companies that use Grupo Fácil
Customer profileNamed customers2 records
Segments8 records
Ideal customer profiles2 records
Grupo Fácil technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability10 records
Feature4 records
Grupo Fácil partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- TRFMED (TRF5 - Tribunal Regional Federal da 5ª Região)coreStrategic partnership for FACPLAN ERP implementation at TRFMED, initiated in 2023. Implementation includes Online Adhesion, Beneficiary Portal, and TRFMED mobile app enabling 100% digital services. Beneficiaries access reimbursement requests, health program enrollment, income tax statements, and card consultations digitally. Partnership evaluated during strategic visit in April 2025 with mutual commitment to continuous improvement and innovation.
- Luminar SaúdecoreBPO Full partnership with Luminar Saúde (result of Evida and Fachesf Saúde merger). Grupo Fácil provides complete business process outsourcing covering administrative, financial, and operational processes. Partnership achieved 30% cost reduction, improved operational efficiency, sustainability, automation, and high regulatory compliance level. Described as 'most strategic partner' by Luminar's president. Full integration with FacPlan software enabling unified product and service delivery.
Scale indicators7 records
Recent moves13 records
Expansion highlights6 records
Grupo Fácil competitors and assessment
Company assessmentBroad incumbents
- Senior Sistemas: Brazilian ERP vendor with healthcare and BPO offerings. Comparable in mid-market ERP footprint, but broader industry spread and less specialized in supplementary-health regulation.
- Infor: Global ERP vendor with a dedicated healthcare industry suite serving hospitals and payers. Provides a comparison point for cloud ERP modernization in healthcare.
- Oracle Health: Global healthcare platform (formerly Cerner) with growing Brazil presence. Competes indirectly through large-scale EHR, ERP, and analytics offerings for providers and payers.
- TOTVS: Brazil's largest ERP company with an established healthcare vertical serving hospitals and operators. Broader portfolio than Grupo Fácil but lower vertical depth in health-plan-operator-specific workflows.
- SAP: Global ERP giant with healthcare-industry extensions and Brazil market presence. Competes for large-operator modernization deals that might otherwise go to FacPlan.
Direct peers
- MV Sistemas: Brazilian healthcare-specific ERP and management systems provider serving hospitals and operators. Most direct comparable in vertical-specific health ERP for the Brazilian market.
- Benner Tecnologia: Brazilian healthcare ERP and management software specialist serving hospitals, clinics, and operators. Competes head-on with Grupo Fácil in vertical ERP and adjacent automation services.
- Pixeon: Brazilian healthcare management systems (RIS/PACS/EHR/ERP) provider. Overlaps with Grupo Fácil in operator-side management but skews more toward imaging and hospital workflows.
Emerging players
- Bionexo: Brazilian healthcare technology company operating digital marketplaces and workflow solutions for providers and operators. Partial overlap with Grupo Fácil's ecosystem play.
- Carefy: Brazilian health-plan management technology startup focused on audit, authorization, and cost-control workflows. Targets the same operadora pain points as Grupo Fácil's Impacto and FacRegulação.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Grupo Fácil social profiles
Digital presenceGrupo Fácil compliance and trust
Trust signalCompliance2 records
Grupo Fácil financial estimates
Financial estimateRevenue estimate
Valuation estimate
Grupo Fácil leadership team
Management profileNumber of profiles
Profiles5 records
Grupo Fácil subsidiaries and ownership
Company hierarchySubsidiaries3 records
Grupo Fácil funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Grupo Fácil M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Grupo Fácil
What does Grupo Fácil do?
Grupo Fácil develops and sells FacPlan, a cloud-based SaaS ERP system for Brazilian health plan operators, alongside AI-powered solutions (Voz Ativa, FacRegulação), health audit and BPO outsourcing services (Impacto), and the Pronto Capital fintech platform for receivables anticipation and financial applications. The company serves 150+ health plan operator clients across Brazil with 7,000+ ERP modules deployed and 1,200+ employees.
Is Grupo Fácil a public or private company?
Grupo Fácil is a private company. It is classified as family owned and is currently operating.
When was Grupo Fácil founded?
Grupo Fácil was founded in 1996. It employs 501 to 1,000 people.
Where is Grupo Fácil based?
Grupo Fácil is headquartered in Belo Horizonte, Brazil, in the Latin America region.
How does Grupo Fácil make money?
Four revenue lines are on record. ERP Software (FacPlan) is the primary driver. The others are BPO Services, financial Solutions and professional Services.
Who are Grupo Fácil's main competitors?
Broad incumbents on record are Senior Sistemas, Infor, Oracle Health, TOTVS and SAP. Direct peers are MV Sistemas, Benner Tecnologia and Pixeon. Emerging players are Bionexo and Carefy.
Does Grupo Fácil have an API?
No public API is recorded for Grupo Fácil.
What industry is Grupo Fácil in?
Grupo Fácil's product category is Health Insurance ERP Software. Its primary akta.pro industry code is HDAEAEAH, Healthcare Provider ERP (Hospital Operations, Supply Chain, Finance), with a secondary code of HDAEAEAA, Core ERP Suites (Financials, Procurement, Projects). Its NAICS code is 513210.