CSQ

What CSQ does

CSQ (Centro Sordità Qualità SRL) is a privately-held Italian hearing care retailer and audiology services provider headquartered in Vicenza, operating 24 full-service centers and service points across the Veneto region (Vicenza, Treviso, Venezia, Pordenone, and surrounding provinces). Founded by Paolo Quaglio, an audioprosthetist with over 30 years of clinical experience, the company provides hearing assessments, hearing aid dispensing, custom fitting, and ongoing aftercare through a structured five-step patient journey (assessment, device selection, personalized fitting, 30-day free trial, and post-sale assistance).

The core product portfolio is a three-tier range of digital hearing aids: a Base tier (€1,500–€2,250), an Advanced tier (€2,250–€3,250), and a Premium tier (€3,250–€5,250), available in behind-the-ear (BTE), receiver-in-canal (miniRIE), in-the-ear (Endoauricolare), and M&RIE form factors. Devices incorporate advanced features including dual processors, embedded artificial intelligence for environmental adaptation, Auracast wireless streaming, smartphone app control, rechargeable battery options, and Real Ear Measurements (REM) for precision fitting. In 2024 the company extended into tinnitus management through its Acufenologia.com sub-brand, which assembles a multidisciplinary team of ENT doctors, audiologists, psychologists, and hearing aid specialists.

Revenue is generated through unit sales of hearing aids bundled with clinical service, fitting, warranty, and follow-up appointments, supplemented by audiological assessment services and specialized tinnitus treatment under the Acufenologia.com initiative. The go-to-market is exclusively sales-led through physical centers, with patients booking via phone, WhatsApp, toll-free Numero Verde, or online forms. Marketing is supported by a content engine (CSQ Magazine, "Ascoltami" video series, training portal) and active social media presence. Customer concentration is low given the B2C mass-market patient base, and the company operates without disclosed external institutional investment.

Name

CSQ

Legal name

Centro Sordità Qualità SRL

Website

https://csqualita.it

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

CSQ (Centro Sordità Qualità) is a privately-held Italian audiology retailer operating 24 centers across the Veneto region, dispensing three tiers of digital hearing aids (€1,500–€5,250), providing custom fitting and aftercare, and offering multidisciplinary tinnitus treatment through its Acufenologia.com sub-brand.

Ownership category

akta.pro rank

Product category

Hearing Healthcare / Audioprosthetic Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340), Offices of Other Health Practitioners (6213)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Electromedical & Electrotherapeutic Apparatus (3845)

akta.pro primary industry

Audiology & Hearing Services (ENT-Affiliated) (HLAKAMAI)

akta.pro secondary industries

Audiology & Hearing Diagnostic Centers (HLAFAKAH), Hearing Enhancement / Assistive Listening Audio Devices (CRACANAL)

Keywords

• Hearing aid fitting
• Audioprosthetic services
• Hearing assessments
• Tinnitus treatment
• Hearing healthcare

Headquarters

HQ city

Vicenza

HQ country

Italy

HQ region

Europe

Offices24 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Infrastructure

Revenue model

1. Hearing Aid Sales: Sale of hearing aids across three technology tiers (Premium, Advanced, Base). Prices range from €1,500 to €5,250 per device. Includes service, therapeutic plan, assistance, maintenance, guarantees, and additional services.
2. Hearing Assessment Services: Comprehensive audiometric testing including otoscopy, tonal/vocal audiometric tests via air and bone, free field testing, Matrix test, acufenometry, and THI test. Part of patient journey and included in hearing aid service package.
3. Tinnitus Treatment (Acufenologia.com): Specialized tinnitus management and treatment services through Acufenologia.com initiative, a multidisciplinary center created by CSQ for comprehensive tinnitus care.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels9 records

Core offering

CSQ sells digital hearing aids and provides audioprosthetic services (hearing assessments, fitting, and aftercare) through 24 physical centers in the Veneto region of Italy. Its portfolio spans three hearing aid tiers — Base (€1,500-€2,250), Advanced (€2,250-€3,250), and Premium (€3,250-€5,250) — in form factors including Endoauricolare (instant-fit and custom-made), miniRIE with AI, M&RIE, ITC, and BTE. Services bundled with each device include audioprosthetic evaluation, Real Ear Measurements-based fitting, a 30-day free trial, and ongoing after-sales support via the 5-step "Percorso CSQ". The company also operates Acufenologia.com, a multidisciplinary tinnitus treatment center.

Product overview

CSQ (Centro Sordità Qualità) is a hearing healthcare provider operating 24 centers across the Veneto region of Italy, offering hearing aids and audioprosthetic services. The product portfolio consists of three main hearing aid tiers: Apparecchio Acustico Base (entry-level, €1,500-€2,250), Apparecchio Acustico Advanced (mid-range, €2,250-€3,250), and Apparecchio Acustico Premium (high-end, €3,250-€5,250), available in multiple form factors including endoauricolare (in-the-ear), miniRIE (receiver-in-canal), M&Rie, and BTE (behind-the-ear) styles. These are complemented by specialized services including audioprosthetic evaluation, personalized fitting, a 30-day free trial, and ongoing customer assistance through the Percorso CSQ. CSQ also operates Acufenologia.com, a multidisciplinary tinnitus treatment center launched in 2024. The hearing aids feature AI-powered environmental adaptation, wireless streaming for TV and smartphones, rechargeable battery options, and smartphone app control. The company was founded by Paolo Quaglio, a hearing specialist with over 30 years of experience.

Differentiator

Problem solved

Functional benefit

Brands

• Acufenologia.com: Innovative multidisciplinary tinnitus treatment center created by Centro Sordità Qualità, featuring a team of specialists including ORL doctors, audiologists, phoniatrists, psychologists, psychotherapists, audiometrists, logopedists and hearing aid specialists

Products and services

• Apparecchio Acustico Premium High-end digital hearing aid tier priced between €3,250 and €5,250, suitable for group conversations, meetings, noisy work environments, and active social life. Available in multiple styles with rechargeable or replaceable battery options and TV/phone Wi-Fi connectivity. Sold through CSQ centers and bundled with fitting, therapeutic plan, assistance, maintenance, guarantees, and 2-year warranty.
• Apparecchio Acustico Advanced Mid-range digital hearing aid tier priced between €2,250 and €3,250, designed for small group conversations, family environments, and noisy settings. Available in retroauricolare, receiver-in-canal, and endoauricolare styles. Bundled with service plan, fitting, and 2-year warranty.
• Apparecchio Acustico Base Entry-level digital hearing aid tier priced between €1,500 and €2,250, suitable for conversations with few people in family settings. Uses replaceable batteries. Does not include TV or phone Wi-Fi connectivity. Bundled with service plan, fitting, and 2-year warranty.
• Percorso CSQ 5-step audiological care pathway for hearing aid patients: hearing evaluation, hearing aid selection, personalized fitting, 30-day free trial, and ongoing customer assistance. Sold bundled with CSQ hearing aid purchases.
• Valutazione Audioprotesica Comprehensive hearing assessment including otoscopy, tonal and vocal audiometric tests (air and bone conduction), free-field tests, competition tests, Matrix test (speech comprehension in noise), acufenometry, and THI test. Delivered at CSQ centers as part of the patient journey and within the hearing aid service package.
• Prova Gratuita 30 giorni Free 30-day trial of hearing aids with multiple follow-up appointments for effective regulation and comfort optimization, including word recognition tests, comprehension tests in equipped rooms, gain tests, and Real Ear Measurements (REM). Sold as part of the CSQ 5-step patient journey.
• Servizio Assistenza Cliente Ongoing customer support with periodic appointments to check hearing aid efficiency and verify hearing threshold stability over time. Included in CSQ hearing aid service packages.
• Acufenologia.com Tinnitus Center Multidisciplinary tinnitus treatment center launched by Centro Sordità Qualità in 2024. Offers comprehensive 360-degree tinnitus management through ORL doctors, audiologists, phoniatrists, psychologists, psychotherapists, audiometrists, speech therapists, and hearing aid specialists.

Quantifiable outcome

• 5.0 star Google rating from 951 reviews
• +2 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature8 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Centro di MedicinacoreStrategic or Co-development PartnerA network of private polyambulatory clinics providing comprehensive health services including specialist visits, diagnostic exams, laboratory analyses, check-ups, physiotherapy, rehabilitation, aesthetic medicine, and day surgery services. Partnership provides referral pathway for patients requiring broader healthcare services.
• Centro Medico Polispecialistico AntheacoreStrategic or Co-development PartnerMultispecialty medical center offering comprehensive medical care through a multidisciplinary approach. Services include laboratory medicine, check-ups, specialist visits, and advanced diagnostics including cardiology, dermatology, gastroenterology, gynecology, neurology, ophthalmology, orthopedics, pediatrics, pneumology, and nephrology.
• Poliambulatorio San MaurominorStrategic or Co-development PartnerSpecialized ambulatorio in Maniago established in 1994 providing specialist medical care with diagnostic instrumentation, minor surgical procedures, therapeutic indications, and prevention programs.
• SimamedminorStrategic or Co-development PartnerHigh-specialization rehabilitation medical center in Mestrino, Padua. Operates as a polyambulatory facility providing effective, timely rehabilitation and physiotherapy services tailored to individual patient needs. Open Monday to Friday.
• Acufenologia.comcoreStrategic or Co-development PartnerInnovative Multidisciplinary Center for Tinnitus Treatment created by Centro Sordità Qualità. Composed of a team of hearing care professionals including ENT Doctors, Audiologists, Phoniatrists, Psychologists, Psychotherapists, Audiometrists, Speech Therapists, and Audioprosthetists. Provides comprehensive 360-degree tinnitus management.
• Poliambulatorio SandrigoMedicaminorStrategic or Co-development PartnerPrivate Healthcare Facility providing high-level polyspecialistic assistance through a multidisciplinary team. Core values include collaboration, equity, participation, rationality, behavioral coherence, knowledge development, responsibility, and transparency.
• SinfoniaminorStrategic or Co-development PartnerHearing solutions provider specializing in tinnitus treatment for all ages. Offers expanded territorial presence with continuous assistance beyond sales, aiming for complete patient wellness.
• Studio SentireminorStrategic or Co-development PartnerHearing center in Darfo Boario Terme, Brescia, serving the Camonica Valley for over 20 years. Provides hearing aid sales, application, assistance, custom-made otoprotectors (hearing protection), and NHS-funded hearing aids through ATS/ASL and INAIL conventions.
• Centro Medico BrendolaminorStrategic or Co-development PartnerMedical center in Brendola with multiple family doctors. Provides primary healthcare with specialists available by appointment through a reception system.
• Studi Medici San NicolòminorStrategic or Co-development PartnerModern, welcoming medical facility housing a Specialist Polyclinic. Collaborates with highly qualified Specialist Doctors to guarantee efficient, punctual service with personalized therapeutic pathways through specialist visits and diagnostic exams.
• Bielo Hub PoliambulatoriominorStrategic or Co-development PartnerPolyclinic and analysis center established in 2018 near Piazzale Roma, Venice. Dedicated to medical visits and laboratory analyses with specialties including Cardiology, Ophthalmology, Dermatology, Gynecology, Orthopedics, and Urology, staffed by top local professionals with cutting-edge equipment.
• Centro Dioli - Medicina e SaluteminorStrategic or Co-development PartnerComprehensive wellness center offering Posturology, Physical and Rehabilitation Medicine, Physiokinesitherapy, Tecarterapia, Pancafit, BackSchool, Osteopathy, Sports Medicine, Diet and Nutrition, Psychology, Shiatsu, Naturopathy, and Reflexology services.

Scale indicators2 records

Recent moves7 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/csqualita
• LinkedInlinkedin.com/company/csqualita
• Instagraminstagram.com/csqualita
• TikToktiktok.com/@csq_centrosorditaqualita

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CSQ