Service Connection
- Company typePrivate
- Founded2020
- HeadquartersKnoxville, United States
- Headcount11–50
- GTM typeB2B and B2C
- OfferingSoftware
Service Connection firmographics
Firmographics- Name
- Service Connection
- Legal name
- CXN Corp.
- Website
- https://serviceconnection.pro
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Service Connection industry classification
Industry- Product category
- Home Services Marketplace
- NAICS
- Services to Buildings and Dwellings (5617), Business Service Centers (56143)
- SIC
- Services-Facilities Support Management Services (8744), Services-To Dwellings & Other Buildings (7340), Services-Management Services (8741)
- akta.pro industry
- Appliance Hookup & Utility Connection (Water/Gas/Electric)Home & Personal Services/Home Repair, Maintenance & Handyman/Appliance Installation & Minor Appliance RepairB2B Marketplaces & Wholesale PlatformsBusiness & Public Services/Web, Mobile & Digital Platforms/E-commerce Marketplaces & Shopping Platforms
Keywords
Where Service Connection is headquartered
LocationHeadquarters
- HQ city
- Knoxville
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Service Connection business model
Business model- GTM type
- B2B and B2C
- Offering type
- Software
- Cost components
- Technology or R&D, Operations, Marketing or Sales, Personnel, Others
Revenue model
- Marketplace Transaction Fees: Service Connection acts as a marketplace connecting customers with service providers. Payment is collected upfront from customers and held until job completion. The company retains a portion as platform fees.
- B2B Retail Partnerships: Retail partnerships offering assembly/installation services integrated into retailer's e-commerce checkout. Revenue generated through per-service fees or subscription arrangements with retail partners.
- Enterprise Field Service Management: Enterprise clients use Service Connection's platform to manage their own service operations. Revenue from platform access fees and per-transaction charges.
- Provider Subscription/Fees: Service providers pay to access the platform and receive job assignments from customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Quote-based pricing per service job |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Service Connection product offering
Product offeringCore offering
Service Connection operates a web-based two-sided marketplace that connects homeowners with vetted, background-checked independent service providers for assembly, installation, repair, maintenance, and delivery services across more than 200 categories. Through its Service Solutions division it offers B2B platforms—Retail Assembly Solutions for retailer e-commerce integrations and Field Service Management for enterprises managing provider networks—and supports products ProDesk and FieldDirect for service operations. Revenue is generated via marketplace commissions, retailer per-service/subscription fees, and enterprise platform access fees.
Product overview
Service Connection operates a dual-platform ecosystem: the core Service Connection marketplace (https://serviceconnection.pro) connects homeowners with verified independent service providers for assembly, installation, repair, maintenance, delivery, and home improvement services. The Service Solutions division (https://servicesolutions.serviceconnection.pro) offers two B2B platforms—Retail Assembly Solutions for retail partners to integrate assembly services into their e-commerce operations, and Field Service Management for businesses to manage service operations with access to the provider network. Supporting products include ProDesk (CRM, work order management, invoice management, field management tools for service providers) and FieldDirect (field service management). The customer platform includes integrated features for service request management, asset tracking with warranty monitoring, multi-location property management, and a Service Connection AI chatbot. The provider network is verified through PlusOne Solutions background checks and drug screening, and operates nationally across the US and Canada.
Differentiator
Problem solved
Functional benefit
Brands
- FieldDirect: Field service management tools platform
- ProDesk
Products and services
- Service Connection (Customer Marketplace) A web-based two-sided marketplace connecting homeowners with verified, background-checked independent service providers for assembly, installation, repair, maintenance, and delivery services across more than 200 categories (furniture assembly, appliance installation, home repair/remodel, delivery, etc.). Includes a customer Service Dashboard, asset/warranty tracking, multi-location management, AI chatbot, and a Happiness Guarantee on every job.
- Field Service Management (Service Solutions) An enterprise client-account platform that enables businesses to manage their own service operations: connecting with qualified providers, dispatching service requests, monitoring job progress, maintaining service records, and authorizing payouts. Includes IRS 1099 tax compliance automation (TIN match, end-of-year filing) for provider payouts.
- Retail Assembly Solutions A B2B platform enabling retail partners to offer product assembly and installation services to their customers through e-commerce checkout integration, branded landing pages, flexible flat-rate or quote-based pricing, dedicated service managers, and a partner portal for tracking customer service requests.
- ProDesk A field service management tool for service providers offering CRM, work order management, invoice management, and field management capabilities.
- FieldDirect A field service management platform providing dispatch, quote review, work assignment management, and payout approval tools for clients managing service operations.
Quantifiable outcome
- Save the sale and allow customer to purchase assembly and installation services after the fact if they get in over their head
- +2 more outcomes
Companies that use Service Connection
Customer profileSegments5 records
Ideal customer profiles4 records
Service Connection technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature8 records
Service Connection partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and key.
- PlusOne SolutionscorePlusOne Solutions provides background checks and drug screens for all service providers on the Service Connection platform. Provider credentials are verified by Service Connection's compliance analysts.
- FieldDirectcoreFieldDirect is the enterprise field service management platform offered by Service Connection, providing dispatch, quote review, work order management, and payout approval tools for enterprise clients managing service operations.
- Retail PartnerskeyRetail partners integrate Service Connection's assembly and installation services into their e-commerce checkout. Partners receive branded landing pages, flexible pricing options (flat rate or quote-based), and access to a partner portal for tracking customer service requests.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Service Connection competitors and assessment
Company assessmentMarket position
Strengths4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Service Connection social profiles
Digital presenceService Connection financial estimates
Financial estimateRevenue estimate
Valuation estimate
Service Connection leadership team
Management profileNumber of profiles
Service Connection funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Service Connection M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Service Connection
What does Service Connection do?
Service Connection operates a web-based two-sided marketplace that connects homeowners with vetted, background-checked independent service providers for assembly, installation, repair, maintenance, and delivery services across more than 200 categories. Through its Service Solutions division it offers B2B platforms—Retail Assembly Solutions for retailer e-commerce integrations and Field Service Management for enterprises managing provider networks—and supports products ProDesk and FieldDirect for service operations. Revenue is generated via marketplace commissions, retailer per-service/subscription fees, and enterprise platform access fees.
Is Service Connection a public or private company?
Service Connection is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Service Connection founded?
Service Connection was founded in 2020. It employs 11 to 50 people.
Where is Service Connection based?
Service Connection is headquartered in Knoxville, United States, in the North America region.
How does Service Connection make money?
Four revenue lines are on record. Marketplace Transaction Fees are the primary driver. The others are B2B Retail Partnerships, enterprise Field Service Management and provider Subscription/Fees.
Does Service Connection have an API?
No public API is recorded for Service Connection.
What industry is Service Connection in?
Service Connection's product category is Home Services Marketplace. Its primary akta.pro industry code is HSAGANAD, Appliance Hookup & Utility Connection (Water/Gas/Electric), with a secondary code of BPAMAGAD, B2B Marketplaces & Wholesale Platforms. Its NAICS code is 5617 and its SIC code is 8744.