I C A R E

What I C A R E does

iCare is a direct-to-consumer e-commerce platform operated by Aramark Correctional Services, LLC (a subsidiary of Aramark) that enables friends and family members to send pre-approved gift packages, fresh meals, and visitation meals to incarcerated loved ones in correctional facilities across the United States. The platform is built on Salesforce Commerce Cloud storefront reference architecture, with native support for English, Spanish, and Vietnamese, HTTPS-secured third-party payment processing, and facility-specific product catalogs keyed to each institution's approval list. Core product capabilities include an inmate search tool (locating individuals by state, facility, last name, or inmate number), registered user accounts with order history and email/SMS subscriptions, and a US-based call center operating 8:00am–9:00pm ET seven days a week for assisted orders.

The business model is one-time consumer transactions plus per-order handling fees. Customers self-serve on icaregifts.com or call in to find their loved one, select facility-compliant items, and complete checkout; orders are then fulfilled into the receiving correctional facility subject to its individual rules and delivery windows. The platform is positioned as an exclusive or preferred delivery channel at hundreds of facilities in 35+ US states, including major state departments of corrections (Florida, Ohio, Texas, California, Alabama, Arizona). iCare has no public-facing API, no mobile application, no disclosed AI/ML features, and no management team, funding rounds, or independent press releases in the input data; strategic and operational control is exercised through the Aramark parent.

Name

I C A R E

Legal name

Aramark Correctional Services, LLC

Website

https://icaregifts.com

Company type

Private

Operating status

Operating

Short description

iCare is a direct-to-consumer e-commerce platform, operated by Aramark Correctional Services, LLC, that lets friends and family order pre-approved gift packages, fresh meals, and visitation meals for delivery to incarcerated loved ones in correctional facilities across 35+ US states.

Ownership category

akta.pro rank

Product category

Correctional Care Package Delivery

NAICS

Community Food Services (62421)

akta.pro primary industry

Correctional Food, Commissary & Inmate Services (Managed Services) (BPAKANAI)

Keywords

• Correctional care packages
• Inmate gift delivery
• Correctional meal delivery
• Correctional e-commerce
• Inmate commissary online

Headquarters

HQ city

Philadelphia

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Gift Package Sales: One-time transaction-based sales of pre-approved gift packages containing snacks and products delivered to incarcerated individuals at correctional facilities. Products subject to substitution based on availability and facility restrictions.
2. Fresh Meal Orders: Freshly prepared meal orders for delivery during visitation events or for incarcerated individuals. One-time purchase model with single delivery attempt.
3. Handling Fees: Processing, packaging, facility coordination, and delivery fees charged per order to cover order verification, secure packaging, and administrative support.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

iCare operates a self-serve e-commerce platform at icaregifts.com that enables friends and family of incarcerated individuals to locate their loved one at participating correctional facilities and order snack/brand-name gift packages or freshly prepared meals for direct delivery to the facility. The service covers 35+ US states and hundreds of correctional facilities, with US-based phone support, order tracking, and a per-order handling fee covering packaging, facility coordination, and delivery.

Product overview

iCare is a single-platform e-commerce service operated by Aramark Correctional Services that enables friends and family members to order gift packages and fresh meals for incarcerated loved ones. The platform consists of four integrated offerings: an Inmate Finder tool for locating individuals across participating correctional facilities, Gift Packages offering pre-approved snacks and brand-name products, Fresh Meals providing freshly prepared food deliveries, and Visitation Meals for scheduled facility visits. Users search for their loved one, select appropriate products based on facility approval, and checkout through a secure online portal with email/SMS notification support.

Differentiator

Problem solved

Functional benefit

Products and services

• iCare Gift Packages Pre-approved gift packages containing snacks and familiar brand-name products that can be ordered by friends and family for delivery to incarcerated loved ones at participating correctional facilities across 35+ US states.
• iCare Fresh Meals Freshly prepared meal orders delivered to incarcerated individuals at participating correctional facilities, available for one-time purchase with a single delivery attempt.
• iCare Visitation Meals Meal packages ordered for scheduled visitation events at correctional facilities, allowing visitors to share a meal with their incarcerated loved one during the visit.

Quantifiable outcome

• Delivery to loved one within 30 days

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Keefe Group: Keefe Group is a leading provider of commissary products, technology, and related services to correctional facilities. Operates Access Corrections as its consumer-facing arm; comparable in serving both facilities (B2B) and families (B2C).
• Aramark: Aramark is the parent of iCare and a major incumbent in US correctional food services, commissary, and inmate-facing services. Relevant as both parent and broad incumbent whose other correctional lines (food, commissary technology) compete for the same institutional wallet.
• Trinity Services Group: Trinity Services Group is a correctional food services and commissary provider serving state DOCs and county jails. Adjacent to iCare on the facility-services side, with overlapping correctional customer base.

Direct peers

• Union Supply Group: Union Supply Group runs Union Supply Direct, a direct-to-family e-commerce platform for inmate care packages across US correctional facilities. Highly comparable product category, ordering mechanic, and customer base; competes for the same state DOC contracts.
• Inmate Package: Inmate Package is a smaller direct-to-consumer care-package retailer serving family members of US inmates across multiple state systems. Closely comparable product offering, ordering flow, and target customer persona to iCare.
• Access Corrections: Access Corrections (Keefe Group / TKC Holdings) operates one of the largest direct-to-family inmate package and commissary-fund platforms in the US, serving state DOCs and county jails. Directly comparable to iCare's gift-package and meal offering, with overlapping facility coverage and a similar B2C ordering flow.
• JailPaks: JailPaks (My JPay / Securus Technologies) is a direct-to-family inmate care-package service integrated with correctional payment and communications infrastructure. Comparable B2C ordering model, with broader telecom and trust-fund adjacencies.

Emerging players

• Pigeonly: Pigeonly is an emerging communications and connection platform serving families of incarcerated individuals, with photo/letter printing and related services. Comparable target customer and emotional use case, though different product category.
• CorrLinks: CorrLinks provides inmate email and messaging services through state DOC partnerships. Comparable customer persona and correctional-facility distribution channel, with a communications rather than physical-goods offering.

Others

• OffenderScan: OffenderScan (and adjacent inmate-lookup services) provide the public-facing inmate-locator functionality that underpins the 'Inmate Finder' step of iCare's ordering flow. Relevant as enabling infrastructure rather than direct competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about I C A R E