Fantastic Services Group

What Fantastic Services Group does

Fantastic Services Group Pty Ltd is an Australian privately held home services platform headquartered in St Kilda, Melbourne. The company aggregates 25+ service categories, including cleaning, pest control, handyman, gardening, electrical, plumbing, and waste removal, under a single consumer-facing brand and routes bookings through its GoFantastic mobile application (iOS, Android, HUAWEI AppGallery) and online booking system to 340+ vetted, police-checked, and insured professionals across 11 Australian cities.

The underlying platform combines a direct-to-consumer booking interface with postcode-based availability, instant quotes, and cashless payments via Stripe and NAB Transact. A route-optimised scheduling system minimises travel time and fuel use, and the proprietary GoFantastic app provides real-time professional tracking, service management, and unified payment across all service types. The company also operates a Franchise Programme providing job leads and operational support to hundreds of franchise partners across Australia.

Fantastic Services Group monetises through a hybrid model: per-transaction service fees (variable by service, property size, location, and timing), franchise/licensing fees and revenue share from franchise partners, a $89/year Fantastic Club subscription offering up to 25% discounts and $400 in credits, an affiliate/referral programme generating 1,000+ leads per day at 50%+ conversion, and a dedicated B2B commercial services sub-brand. The customer base is primarily residential homeowners and renters, supplemented by NDIS participants (registered provider), real estate agencies, and student/senior/defence discount segments. Selected customers include NDIS participants, Swinburne Student Union members, Seniors Card holders across VIC/NSW/WA/QLD, Australian Defence Force personnel (APOD), and estate agency referrers.

Name

Fantastic Services Group

Legal name

Fantastic Services Group Pty Ltd

Website

https://fantasticservicesgroup.com.au

Company type

Private

Operating status

Operating

Short description

Fantastic Services Group is an Australian home services platform that aggregates 25+ cleaning, maintenance, and property service categories through the GoFantastic app and a franchise network of 340+ vetted professionals across 11 cities, serving residential consumers, NDIS participants, and commercial clients.

Ownership category

akta.pro rank

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Service Fees: Fees charged for individual home services including cleaning, gardening, pest control, handyman, plumbing, electrical, and waste removal. Pricing varies by service type, property size, location, and day/time of booking.
2. Fantastic Club Membership: Annual membership program at $89/year offering up to 25% discounts on eligible services, priority booking, and $400 in credits included.
3. Franchise Fees: Company works with franchise partners across Australia, providing job leads and bookings in exchange for franchise fees or revenue sharing.
4. Affiliate/Referral Revenue: Revenue generated through affiliate partnerships where referrers earn commissions for successful customer referrals.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

Fantastic Services Group provides a unified home services platform that aggregates 25+ professional service categories — including domestic and end-of-lease cleaning, pest control, handyman, gardening, electrical, plumbing, and waste removal — and dispatches vetted, police-checked, insured professionals booked through its website and GoFantastic mobile app. The company also operates an annual membership programme (Fantastic Club), a franchise network for service delivery, and an affiliate programme for lead generation.

Product overview

Fantastic Services Group operates as a multi-service home maintenance platform offering 25+ professional services through a network of vetted, police-checked, and insured service providers. The core offering is a unified booking platform (website and GoFantastic mobile app) that aggregates cleaning, pest control, handyman, gardening, electrical, plumbing, waste removal, and NDIS services. The platform functions as a marketplace connecting customers with local professionals. Key products include: the GoFantastic App (iOS/Android/HUAWEI) for on-the-go booking and management; the Fantastic Club membership (add-on) offering 25% discounts and priority scheduling; Fantastic Referrals (add-on) for customer incentives; and a Franchise Programme for business expansion. The company also serves business clients through dedicated commercial services. Services are delivered by 340+ vetted professionals across 11 Australian cities including Melbourne, Sydney, Perth, Brisbane, Adelaide, Canberra, Gold Coast, Newcastle, Sunshine Coast, Geelong, and Bundaberg.

Differentiator

Problem solved

Functional benefit

Brands

• Fantastic Club: Membership programme offering discounts on services, priority scheduling, and exclusive member-only rates.
• GoFantastic
• Fantastic Referrals

Products and services

• Cleaning Services Comprehensive professional cleaning services for residential customers covering domestic cleaning, end of lease cleaning, deep cleaning, carpet cleaning, upholstery cleaning, mattress cleaning, oven cleaning, barbecue cleaning, builders cleaning, mould removal, window cleaning, pressure washing, and gutter cleaning.
• Pest Control Services Full-range pest control services for residential and commercial customers including insect pest control, rodent control, cockroach control, bed bug control, ant control, termite control, possum removal, pigeon control, fox control, fly control, mice control, fogging, rat mites treatment, moth treatment, and wasp control.
• Handyman Services Professional handyman services covering furniture assembly, TV wall mounting, door repairs, AC repair, duct systems installation, dishwasher repairs, fridge/freezer repairs, oven repair, and washing machine/dryer repair.
• Gardening Services Complete gardening and landscaping services covering garden maintenance, lawn care, lawn painting, lawn edging, hedge trimming, tree pruning, ivy removal, mulching, flower planting, and garden weeding.
• Electrical Services Licensed electrician services including fault finding and electrical repair, electrical installations and rewiring, lighting installation, appliance installation, and test and tag.
• Plumbing Services Professional plumbing services covering leaking taps, toilet installation, emergency plumbing, burst pipe repair, gas appliance servicing, blocked drains and sewer repairs, hot water systems repair, roof plumbing services, and shower installation and repair.
• Waste Removal Services Comprehensive waste removal services including rubbish removal, green waste disposal, builders waste removal, furniture disposal, old tyres removal, basement junk removal, garage clean out, skip hire, and backyard cleaning.
• NDIS Services National Disability Insurance Scheme (NDIS) support services providing home maintenance and cleaning services for eligible participants, including home modifications, cleaning, gardening, handyman, and waste removal delivered through the NDIS program.
• Business Services Enterprise and business-focused services for commercial clients including commercial property maintenance, bulk service agreements, and dedicated account management for property managers, real estate agencies, and other business clients.
• GoFantastic App Mobile application for iOS, Android, and HUAWEI devices that allows customers to book, manage, and pay for home services, view real-time professional location, make cashless payments, and access exclusive member discounts.
• Fantastic Club Membership Annual membership program offering up to 25% discount on eligible services, $400 in credits, priority booking, and exclusive member-only rates across all 25+ service categories.
• Franchise Programme Business franchise opportunity allowing individuals to establish their own home services operations under the Fantastic Services brand with provided job leads, bookings, and operational support, in exchange for franchise fees or revenue sharing.
• Gift Vouchers Gift vouchers available for purchase that can be redeemed against any Fantastic Services, providing a convenient gift option for home services.

Quantifiable outcome

• Save up to 25% on eligible services with Fantastic Club membership
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• NDIS (National Disability Insurance Scheme)coreGTM or Marketing PartnerRegistered NDIS provider offering home services to participants with disabilities. Services include cleaning, gardening, handyman, waste removal, and home modifications through the NDIS program.
• Swinburne Student UnionminorGTM or Marketing PartnerStudent discount partnership providing home services at reduced rates to Swinburne University students and staff.
• ISIC (International Student Identity Card)minorGTM or Marketing PartnerInternational student discount program offering reduced rates on home services for ISIC card holders.
• APOD (Australian Partners of Defence Discount)minorGTM or Marketing PartnerDefence discount program providing reduced rates on home services for Australian Defence Force personnel and their families.
• RRR RadiominorGTM or Marketing PartnerCommunity radio partnership offering subscriber discounts on home services.
• Seniors Cards (VIC, NSW, WA, QLD)minorGTM or Marketing PartnerMulti-state seniors discount program offering reduced rates on home services for eligible seniors card holders across Victoria, New South Wales, Western Australia, and Queensland.
• Franchise PartnerscoreChannel Partner/ Reseller/ DistributorHundreds of franchise partners across Australia operating local home services businesses. Company provides secure job leads, bookings, and operational support. Partners focus on delivering quality services with steady weekly turnover.
• Affiliate PartnerscoreChannel Partner/ Reseller/ Distributor40+ affiliate partners generating 1,000+ leads per day. Programme targets app developers, niche bloggers, and offline marketers. Features include CRM account for tracking, monthly revenue reports, and 50%+ conversion rate.
• Estate AgenciesminorGTM or Marketing PartnerReal estate agencies using referral system to earn extra income by directing clients to Fantastic Services for property cleaning and maintenance.
• StripecoreTechnology or IntegrationThird-party payment processing partner for credit/debit card transactions through website and mobile app.
• NAB TransactcoreTechnology or IntegrationThird-party payment processing partner for credit/debit card transactions.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Market position

Weaknesses5 records

Competitive moat4 records

Customer concentration

• YouTubeyoutube.com/channel/UCPr-OYIcHpv0Xr6q5PUSzPQ
• Facebookfacebook.com/FantasticServicesAU
• LinkedInau.linkedin.com/company/fantasticservicesau
• Instagraminstagram.com/fantasticservicesau

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fantastic Services Group