CPSU-PSU Group

What CPSU-PSU Group does

CPSU (Community and Public Sector Union, PSU Group) is an Australian registered trade union operating as a not-for-profit member organisation that represents employees across approximately 250 federal government departments, agencies, and related entities, together with workers in telecommunications, call centres, employment services, commercial broadcasting, aviation, and the science and research sectors. Its core function is industrial advocacy, encompassing collective bargaining on enterprise agreements, individual workplace representation, and policy submissions to regulators including the Fair Work Commission and the Australian National Audit Office. The union's member-facing technology surface is the Member Advantage Platform, which distributes benefits such as discounts, insurance products, and learning resources, and was upgraded in February 2026.

The union's operating model is funded by voluntary membership fees structured on a salary-tiered basis, with no disclosed reliance on government grants, corporate sponsorship, or commercial capital. Revenue mechanics are therefore directly linked to membership headcount and the salary bands of those members; growth in either variable flows through to fee income. Member acquisition and engagement are executed primarily through a delegate network of elected workplace representatives who operate across the union's coverage footprint, supported by formal bargaining campaigns, regulatory filings, and digital communications channels.

Strategically, CPSU's recent public positioning has centred on pay equity through Fair Work Commission same-job-same-pay claims, scrutiny of employment services commissioning via ANAO submissions, and investment in the Member Advantage Platform to broaden the value proposition beyond traditional industrial representation. As a not-for-profit, operating surpluses are reinvested into advocacy infrastructure, delegate training, and member benefits rather than distributed to owners or shareholders.

Name

CPSU-PSU Group

Legal name

Community and Public Sector Union (PSU Group)

Website

https://cpsu.org.au

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

CPSU (Community and Public Sector Union, PSU Group) is an Australian not-for-profit trade union representing workers across 250+ federal agencies, plus telecommunications, call centres, employment services, broadcasting, aviation, and science sectors, funded by salary-tiered membership fees and operating a Member Advantage Platform.

Ownership category

akta.pro rank

Headquarters

HQ city

Surry Hills

HQ country

Australia

HQ region

Oceania

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Membership subscriptions: The CPSU generates revenue through voluntary membership fees paid by public sector workers. Fees are tiered based on salary ranges and can be paid via direct debit (fortnightly), quarterly (with 2.5% discount), or monthly credit card. Union fees are tax deductible.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels10 records

Core offering

CPSU is a not-for-profit Australian trade union that represents public sector workers through collective bargaining, industrial advocacy, workplace advice, and member benefit services. Its members work in federal and territory government agencies, telecommunications, call centres, commercial broadcasting, aviation, and science and research organisations. The union also campaigns on policy issues including Same Job Same Pay protections, APS bargaining, and workforce safety.

Product overview

CPSU (Community and Public Sector Union) operates as a union offering membership-based services rather than a traditional technology product company. The organization provides a portfolio of member services including the Member Advantage discount platform, Aspire online learning, Member Service Centre for workplace support, Journey Insurance, various advocacy campaigns (APS Bargaining, Same Job Same Pay), and member networks (Accessibility, CALD, Queer, NATSIC). These services are primarily accessed through the member portal and website, with the Member Advantage platform being the most technology-forward offering featuring a mobile app for discount access.

Differentiator

Problem solved

Functional benefit

Products and services

• CPSU Membership Voluntary union membership for Australian federal/territory public sector workers, telecommunications employees, broadcasters, call centre workers, employment services workers, aviation workers and science/research staff. Members receive workplace advice, industrial representation, bargaining advocacy, and access to member benefits.
• Member Advantage Discounts and rewards platform offering CPSU members savings on groceries, fuel, health insurance, travel, whitegoods, electronics, and eGift cards, accessed via mobile app or web.
• Aspire Online Learning Online learning and professional development platform providing webinars and resources exclusively for CPSU members, covering workplace rights, flexible work, and parental leave.
• Member Service Centre Staffed service centre providing free workplace advice and industrial representation to CPSU members on pay, conditions, health and safety, workers' compensation, leave, performance, career development, harassment and other workplace matters.
• Journey Insurance Free automatic insurance coverage for CPSU members for accidents occurring on journeys to or from work, providing fortnightly payments during recovery.
• Free Legal Will Free online will provided as a member benefit.
• Legal Help and Advice Legal advice and assistance provided to CPSU members on workplace-related legal matters.
• CPSU Study Grant Study grant benefit for CPSU members pursuing education.
• CPSU Bereavement Grant Bereavement grant financial support provided to CPSU members.
• Member Discounts Discounts on groceries, fuel, lifestyle experiences, travel, tech, electronics and other categories offered to CPSU members through partner programs.
• CPSU Campaigns (APS Bargaining, Same Job Same Pay, Proud to be Public, Safety First Network, Artificial Intelligence) Advocacy campaigns on workplace and public sector issues, including APS Bargaining, Same Job Same Pay, Proud to be Public, the Safety First Network, and Artificial Intelligence workplace awareness.
• Member Networks (Accessibility, CALD, Queer, NATSIC) Member community networks including the Accessibility Network, CALD (Culturally and Linguistically Diverse) Network, Queer Network, and NATSIC (Aboriginal and Torres Strait Islander) Network providing support, advocacy and community for CPSU members.

Quantifiable outcome

• CPSU member Mark received settlement of more than $200,000 in back pay after union representation
• +3 more outcomes

Segments7 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Australian Manufacturing Workers' Union (AMWU): National Australian trade union with comparable structure, membership model, and benefit offerings; represents different industries but mirrors CPSU's operational and advocacy approach.
• Health Services Union (HSU): Major Australian union covering health and allied workers including public-sector employees; comparable in size, structure, and member-benefit model.
• Australian Services Union: National Australian union covering similar public-sector, administrative, and services workers; directly competes with CPSU in representing federal and territory government employees in overlapping agencies.
• Electrical Trades Union of Australia (ETU): Australian union representing workers including in regulated industries; parallels CPSU in operating model, regional office structure, and workplace delegate-driven organising.
• Australian Workers' Union (AWU): One of Australia's largest unions covering diverse workers including public-sector roles; comparable in scale, geographic coverage, and subscription-based not-for-profit model.
• CPSU (SPSF Group – Victoria): The Victorian counterpart branch of CPSU; structurally identical trade union serving the same worker base in a different state, making it the closest functional peer.
• Together Union (formerly LHMU): Australian union covering public-sector and community-services workers in health, education, and government, with directly comparable member-benefit structure and advocacy mission.
• Public Service Association of NSW: Covers NSW state public sector employees in a directly parallel structure to CPSU's federal/ACT/NT coverage, sharing the same not-for-profit membership model and industrial-relations mission.
• National Tertiary Education Union (NTEU): Represents staff at universities and research organisations including CSIRO-adjacent bodies; directly comparable as a union covering science, research, and public-sector knowledge workers similar to CPSU's science segment.

Broad incumbents

• Australian Council of Trade Unions (ACTU): Peak national body for Australian trade unions; provides overarching advocacy, policy and representation that complements CPSU's operations, comparable as a broader umbrella entity in the same industry.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CPSUnion
• LinkedInlinkedin.com/company/cpsu-psu-group
• Instagraminstagram.com/cpsunion
• TikToktiktok.com/@cpsunion

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CPSU-PSU Group