What Carers ACT does

Carers ACT is a not-for-profit company limited by guarantee founded in 2006 and headquartered in Holt, Australian Capital Territory. It operates as the voice for unpaid carers in the ACT and as the Australian Government's designated service delivery partner for the Carer Gateway in the territory, a role secured in August 2019 and operationalised under a new model from April 6, 2020. The organisation's primary constituents are the more than 50,000 unpaid carers in the ACT who support family members or friends with disability, chronic illness, mental illness, or frailty due to age, with additional dedicated programs for young carers (under 25), kinship and foster carers, and mental health carers via the Mental Health Carers Voice (MHCV) team.

Its service portfolio combines a national intake and triage layer (Carer Gateway phone line 1800 422 737) with a regional physical footprint comprising five ACT locations: the Holt headquarters, Crace Respite Cottage and Naraganawali Cottage for overnight and weekend respite, the Spence Day Respite Centre, and The Hub for group programs. Specialised programs include the Staying at Home dementia care program, Post Hospital Support Program (PHSP), Carer Awareness Training, the Carer-Inclusive Workplace Initiative, and a July 2025-launched online Kinship and Foster Carers Resource Hub built with the ACT Community Services Directorate. The 5 Ways to Wellbeing framework underpins the group-program methodology.

Revenue is exclusively governmental and philanthropic. Funding flows from the ACT Government, the Australian Government Department of Social Services, the Australian Government Department of Health, individual donations, and a 20-year principal partnership with Shaw Building Group that has raised almost $2 million. All services are delivered free of charge to the end user; the organisation is registered as a Deductible Gift Recipient charity (ABN 99 732 929 957) and is governed under the Carers Recognition Act 2021 (ACT). Go-to-market is direct-to-consumer through phone-based intake, self-registration, community events including Carers Week, and referral partnerships with health agencies, workplaces, and schools.

Name

Carers ACT

Legal name

Carers ACT Ltd

Website

https://carersact.org.au

Company type

Private

Founded year

2006

Operating status

Operating

Short description

Carers ACT is a Canberra-based not-for-profit providing counselling, respite, advocacy, and practical support to unpaid carers of people with disability, illness, mental health conditions, or frailty, operating as the Australian Government's designated Carer Gateway delivery partner in the ACT.

Ownership category

akta.pro rank

Headquarters

HQ city

Holt Rock

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Funding: Primary revenue from government sources including ACT Government, Australian Government Department of Social Services, and Australian Government Department of Health. Funding supports service delivery, programs, and operations.
2. Donations and Sponsorship: Donations from individuals and organizations, corporate sponsorship, and in-kind or pro-bono support from partners and sponsors.
3. Shaw Building Group Partnership: Long-term principal partnership with Shaw Building Group that has generated almost $2 million over 20 years for respite care, counselling, and support services.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Carers ACT is the Carer Gateway service delivery partner for the Australian Capital Territory, providing information, advice, counselling, peer support, advocacy, and practical supports including respite care to unpaid family and friend carers and the people they care for. It also runs targeted programs for young carers, dementia carers, mental health carers, kinship and foster carers, and delivers carer-awareness training and workplace inclusion initiatives.

Product overview

Carers ACT is a non-profit organisation providing a comprehensive suite of support services for unpaid carers in the ACT region. The core offerings include the Carer Gateway (a national support service partnered with the Australian Government), multiple respite facilities (Crace Respite Cottage, Naraganawali Cottage, Day Respite Centre, and The Hub), and specialised programs for young carers, dementia support, and mental health carers (Mental Health Carers Voice). Additional services encompass carer awareness training, the Carer-Inclusive Workplace Initiative, a Kinship and Foster Carers Resource Hub, and the Post Hospital Support Program. The organisation also embeds the 5 Ways to Wellbeing framework across its group programs and service delivery. Services are funded by ACT Government, Australian Government Department of Social Services, and Department of Health, supplemented by donations and sponsorship.

Differentiator

Problem solved

Functional benefit

Products and services

• Carer Gateway (ACT delivery) Information, advice, counselling, peer support, and tailored practical supports delivered under the national Carer Gateway program to unpaid carers in the ACT.
• Respite Services (Crace Respite Cottage, Naraganawali Cottage, Day Respite Centre) Planned and emergency respite care delivered through purpose-built cottages and a day centre, allowing carers to take a break from their caring role.
• Counselling and Peer Support One-on-one counselling and facilitated peer support groups for unpaid carers to address emotional wellbeing and isolation.
• Young Carers Program Dedicated support, information, advocacy, and connection services for children and young people who provide unpaid care to a family member.
• Dementia Support Programs Specialist information, education, peer support, and respite-focused services for carers of people living with dementia.
• Mental Health Carers Voice (MHCV) Advocacy, representation, and peer-voice program that amplifies the experience and policy asks of mental health carers in the ACT.
• Kinship and Foster Carers Resource Hub

Quantifiable outcome

• Supported more than 4,000 carers in the past year
• +3 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Australian Government Department of Social ServicescoreOthers · 1 August 2019Government funding partner for the Carer Gateway service delivery in the ACT. The Australian Government announced Carers ACT as the service delivery partner for the Carer Gateway in August 2019, with the new service model adopted on April 6, 2020.
• Shaw Building GroupcoreGTM or Marketing PartnerPrincipal Partner with a multi-year partnership spanning 20 years. Shaw Building Group has raised almost $2 million for Carers ACT through annual fundraising campaigns, Shaw Building Bowls Day events, and the SHAW Work/Care Scholarship. Their support has enabled respite care and counselling services for carers.
• ACT GovernmentcoreOthersPrimary government funding partner providing support through various directorates including Health and Community Services Directorate, and Children Youth and Families.
• Australian Government Department of HealthcoreOthersGovernment funding partner alongside the Department of Social Services for supporting carers in the ACT.
• Carers AustraliacoreStrategic or Co-development PartnerNational parent organization. Carers ACT participates in the National Carer Network and works with Carers Australia on national initiatives including the Carer-Inclusive Workplace Initiative and National Carer Strategy.
• Australian Tax OfficeminorGTM or Marketing PartnerEngaged with the Australian Tax Office during Carers Week 2025 to raise awareness of unpaid caring among government employees.
• Department of Climate Change, Energy, the Environment and WaterminorGTM or Marketing PartnerEngaged with this government department during Carers Week 2025 to raise awareness of unpaid caring.
• Community Services Directorate (ACT Government)coreStrategic or Co-development PartnerDeveloped the Kinship and Foster Carers Resource Hub in partnership with the CSD as a direct response to feedback from kinship and foster carers about difficulty finding reliable, relevant information.
• Mental Health Carers Voice (MHCV)coreStrategic or Co-development PartnerCarers ACT's Mental Health Carers Voice (MHCV) team works on policy, advocacy and ensuring voices of mental health carers are heard across government, mental health sector and broader community.

Scale indicators7 records

Recent moves9 records

Expansion highlights6 records

Market position

Weaknesses5 records

Competitive moat4 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carers ACT