Gemeente Voerendaal

What Gemeente Voerendaal does

Gemeente Voerendaal is a Dutch municipality located in South Limburg, Netherlands, providing local government administration and public services to approximately 12,000 residents across the villages of Voerendaal, Kunrade, Klimmen, Ransdaal, Ubachsberg, and Weustenrade. The municipality operates under standard Dutch municipal law with a governance structure consisting of Mayor D.P.W. (Daniël) Joppe, four Wethouders (aldermen), and an elected municipal council (Gemeenteraad). Core service delivery spans civil registry (births, marriages, deaths), identity document issuance (passports, IDs, driver's licenses), WMO social support, youth care, permit administration, building regulations, waste management coordination, local tax collection, and public safety partnerships. Distribution occurs through a town hall service counter (Balie) open weekdays 08:30–12:30, a digital portal at voerendaal.nl, appointment-based consultations, and the De Burgerij community center network.

The municipality's technology infrastructure centers on the voerendaal.nl digital portal built on the Opengemeenten platform (TYPO3 CMS), augmented by ReadSpeaker text-to-speech for accessibility, the Reppido citizen reporting system for neighborhood maintenance issues, the regional Zuidlimburgveilig safety app for emergency notifications, and the Kwikstart application for onboarding 18-year-olds. The website achieved WCAG 2.2 Level AA B-status certification in 2024, meeting 48 of 55 accessibility criteria. Operating technology is largely procured through specialized regional partners rather than developed in-house.

Revenue is generated through three streams: municipal taxes (WOZ property tax, dog tax, water board levies) administered centrally by BsGW; transaction-based fees for permits, civil registry extracts, and identity documents; and government funding from provincial and national sources including the Algemene Uitkering. The municipality is a non-commercial public entity, not subject to market competition, with service delivery mandated by Dutch statute and funded primarily through taxation and intergovernmental transfers.

Name

Gemeente Voerendaal

Legal name

Gemeente Voerendaal

Website

https://voerendaal.nl

Company type

Private

Founded year

1982

Operating status

Operating

Short description

Gemeente Voerendaal is a Dutch municipality in South Limburg delivering statutory local government services — civil registry, identity documents, social support, permits, and tax administration — to approximately 12,000 residents across six villages via a town hall, digital portal, and community center network.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Non-Operating Establishments (9995)

akta.pro primary industry

City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

Keywords

• Local government services
• Municipal administration
• Civil registry services
• Public administration
• Social support services

Headquarters

HQ city

Voerendaal

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Municipal Taxes: Collection of municipal taxes including property taxes (WOZ), dog taxes, and other local levies. Administered through BsGW (Belastingen, Sociaal, Gemeentelijke Waterschapsbelastingen).
2. Permit and Application Fees: Fees collected for various permits and applications including building permits, environment permits, marriage/civil partnership fees, passport/ID applications, driver's licenses, and extracts from civil registry.
3. Government Funding: Municipal funding from provincial government and national government for public services, infrastructure, and social programs.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Gemeente Voerendaal is a Dutch municipality delivering essential public services mandated by law to its residents, including civil registry (birth, marriage, death registration), identity document issuance (passports, IDs, driver's licenses), social support (WMO, youth care, income support), permit applications, tax collection, waste management, and community engagement through the De Burgerij community center network.

Product overview

Gemeente Voerendaal provides a comprehensive digital service ecosystem for its approximately 12,000 residents. The core offering is the municipal digital portal (voerendaal.nl) built by Opengemeenten, which provides access to administrative services including civil registry (birth, marriage, death), identity documents (passports, IDs, driver's licenses), social support (WMO, youth care), taxes, and permits. Supporting digital services include Kwikstart for young adults turning 18, the Zuidlimburgveilig safety app for emergency notifications, and the ReadSpeaker text-to-speech accessibility tool. The De Burgerij community center network provides in-person social services across multiple village locations. Citizen reporting systems integrated with Reppido enable residents to submit neighborhood maintenance concerns.

Differentiator

Problem solved

Functional benefit

Products and services

• Municipal Digital Services (Online Portal) Comprehensive digital platform providing citizens access to administrative services including passport/ID applications, residence registration, environmental complaints, civil registry services (birth, marriage, death, divorce), social support (WMO, youth care), taxes, subsidies, and municipal permits. Available to all residents of Voerendaal.
• De Burgerij (Community Center Services) Community center offering social support, activities, information, and assistance for residents regarding housing, care, and wellbeing. Operates across four locations (Voerendaal-Kunrade, Klimmen, Ransdaal, Ubachsberg) with services including iCafé (computer assistance), Hoeskamer, and community meals.
• Kwikstart App Mobile and web application helping young people (18 years) navigate municipal services, including information about housing, finances, work, school, health, insurance, and rights/obligations. Available for Android and Apple platforms.
• Zuidlimburgveilig App Regional safety and emergency management application developed by Veiligheidsregio Zuid-Limburg. Provides real-time incident notifications, safety tips, and offline access to emergency procedures for residents of Voerendaal and the broader South Limburg region.
• Melding Woon- en Leefomgeving (Citizen Reporting System) Digital platform for residents to report issues in their neighborhood including broken streetlights, waste, potholes, loose manhole covers, and other public space maintenance concerns. Integrated with Reppido system.
• Melding Klacht en Bezwaar (Complaint and Objection System) Formal system for citizens to file complaints about municipal employee conduct or submit objections against written municipal decisions such as denied permits.

Quantifiable outcome

• Digital accessibility compliance: 48 of 55 WCAG 2.2 criteria met (B-status)

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Veiligheidsregio Zuid-LimburgcoreStrategic or Co-development PartnerCollaboration with regional safety authority for emergency management, crisis response, and the Zuidlimburgveilig app. Veiligheidsregio coordinates cross-municipal emergency services and safety campaigns across South Limburg.
• Waterschap LimburgcoreStrategic or Co-development PartnerCollaboration on water management, flood prevention, and infrastructure projects. Partnership includes 'Waterklaar' project for water-resilient living environment and joint initiatives to address water accumulation.
• ACT! Interventieteam (31 Limburgse gemeenten)coreStrategic or Co-development PartnerVoerendaal participates in the ACT! Interventieteam, a collaboration of all 31 Limburg municipalities for enforcement and inspection services. The team monitors compliance with regulations and addresses issues like drug crime, illegal residence, and fraud.
• RD4coreChannel Partner/ Reseller/ DistributorWaste management services provider for the municipality. Handles collection and processing of household waste, recycling, and environmental services. Contact point for waste-related services and the Milieu-app for reporting illegal dumping.
• BsGW (Belastingen, Sociaal, Gemeentelijke Waterschapsbelastingen)coreChannel Partner/ Reseller/ DistributorCollective tax collection organization handling municipal taxes, property valuation (WOZ), dog taxes, and water board taxes for multiple Limburg municipalities.
• PVO Limburg (Platform Voerendaal Ondernemen)minorStrategic or Co-development PartnerCollaboration on rural safety initiatives ('Veilig buitengebied PVO') addressing illegal activities in rural areas including waste dumping, theft, and vandalism.
• PolitiecoreStrategic or Co-development PartnerLaw enforcement partnership for public safety, emergency response (112), and community policing. Wijkagenten (community officers) serve the municipality.
• BrandweercoreStrategic or Co-development PartnerFire department services for emergency response and fire safety in the municipality.
• OpengemeentencoreTechnology or IntegrationWebsite platform provider that built and maintains the municipal website (www.voerendaal.nl). Specializes in municipal website solutions.
• Kompas (ISD Kompas)coreChannel Partner/ Reseller/ DistributorSocial services organization providing employment and income support, youth care coordination, and social welfare programs for residents.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Gemeente Gulpen-Wittem: Small South Limburg municipality with similar rural-village structure and population size. Comparable governance scale, tax base constraints, and reliance on regional partnerships for service delivery.
• Gemeente Beekdaelen: Merger municipality in South Limburg formed from Nuth, Onderbanken, and Schinnen. Relevant peer for the small-municipality governance model, integration challenges, and shared service dependency in the same region.
• Gemeente Heerlen: Larger neighboring municipality in the same South Limburg region sharing the same legal framework, citizen service mandate, and many of the same regional partnerships (Veiligheidsregio, BsGW, ACT! Interventieteam). Most directly comparable governance and service delivery model.
• Gemeente Kerkrade: Parkstad Limburg municipality adjacent to Voerendaal with comparable services, partnerships (BsGW, Veiligheidsregio, ACT!), and population profile. Directly comparable governance structure and service delivery scope.
• Gemeente Landgraaf: Neighboring municipality in the Parkstad Limburg cooperative, sharing regional partnerships, joint enforcement (ACT!), and tax collection through BsGW. Comparable citizen service portfolio and digital platform approach.
• Gemeente Simpelveld: Small adjacent South Limburg municipality with comparable population scale, rural character, and service scope. Directly comparable in operational structure, tax base size, and reliance on shared Limburg service platforms.

Others

• Opengemeenten: Technology platform vendor that built and maintains Voerendaal's website. As the supplier to many Dutch municipalities, it represents the shared digital infrastructure layer for the broader peer set rather than a competing service provider.

Regional players

• Gemeente Maastricht: Capital municipality of the same Limburg province, sharing the BsGW tax administration and Veiligheidsregio Zuid-Limburg. Useful peer for benchmarking more mature digital service delivery at a larger urban scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/gem.voerendaal
• Instagraminstagram.com/gemeente_voerendaal
• LinkedInlinkedin.com/company/gemeente-voerendaal

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Voerendaal