What Gemeente Amersfoort does

Gemeente Amersfoort is the municipal government (gemeente) of Amersfoort, a historic city in the province of Utrecht, Netherlands, with origins dating to 1259. The entity serves as the sole local government authority for residents and businesses within its jurisdiction, providing statutory services including civil registry administration (birth, marriage, death records), identity document issuance (passports, ID cards, driver's licenses), permit and licensing administration (building, environmental, event), municipal taxation (OZB property tax, waste fees), waste collection (via contracted partner ROVA), parking management, social support services (Wmo), public safety, and urban infrastructure maintenance. The entity employs between 1,001 and 5,000 staff and operates from Stadhuisplein 1 in Amersfoort.

The municipality's service delivery platform integrates digital and physical channels: an online portal (amersfoort.nl) with DigiD authentication for citizen services and eHerkenning for businesses, an appointment scheduling system for in-person services at the Stadhuis, a mobile citizen reporting application (BuitenBeter App), and a telephone contact center (14 033) plus WhatsApp support. Accessibility features include ReadSpeaker text-to-speech integration. Physical service points are distributed through Indebuurt033 neighborhood information shops. The platform covers approximately 85,000 registered municipal trees and 7,300 kilometers of paved roads and paths.

Revenue is generated through municipal taxation (property taxes, waste levies), transactional service fees (e.g., €17.80 per online civil registry document copy, €53.65 for foreign license exchange, €90.65 for replacement driver's licenses), parking permits and paid parking fees, permit and license fees, and waste collection charges. The funding model also depends materially on Dutch national government grants. The entity operates as a non-profit public administration under the oversight of a locally elected municipal council (gemeenteraad) and mayor (burgemeester); it has no shareholders, no commercial revenue streams, and is not subject to traditional competitive market dynamics.

Name

Gemeente Amersfoort

Legal name

Gemeente Amersfoort

Website

https://amersfoort.nl

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Gemeente Amersfoort is the Dutch municipal government of Amersfoort, providing statutory local services including civil registration, identity documents, permits, taxation, waste collection, social support, and public infrastructure to all city residents and businesses.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive and Legislative Offices, Combined (921140), Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs, Urban Planning, and Community Development (9251), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

Keywords

• Municipal government services
• Public administration
• Civil registry services
• Local permits and licensing
• Resident services

Headquarters

HQ city

Amersfoort

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Taxes (Gemeentelijke belastingen): Revenue from property taxes (OZB), waste collection fees, and other municipal levies charged to residents and property owners.
2. Service Fees: Fees for administrative services including passport/ID applications, driver's licenses, civil registry documents, permits, and certifications.
3. Parking Revenue: Revenue from paid parking and parking permits in designated areas of the city.
4. Waste Collection (ROVA): Contracted waste collection services managed in partnership with ROVA, funded through municipal waste fees.
5. Permit and License Fees: Fees for various permits including building permits, event permits, commercial permits, and environmental licenses.
6. Document Certification Fees: Fees for certifying copies of documents, with rates of €5.30 per page for standard certifications.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Gemeente Amersfoort is the municipal government of the city of Amersfoort in the Netherlands. It delivers local public administration services to residents and businesses, including civil affairs (passports, ID cards, birth/death registration), driver's license services, building and event permits, municipal taxation, social support, waste collection, and maintenance of public spaces. Operations are funded through a combination of municipal taxes, fees for services, and allocations from central government.

Product overview

Gemeente Amersfoort operates a comprehensive digital citizen services platform offering online self-service for administrative tasks including identity documents (passports, ID cards, driver's licenses), civil registry services (birth, marriage, death certificates), permit applications (environmental permits, building permits), tax payments, and social support services (Wmo). The platform integrates appointment scheduling for in-person services at the city hall (Stadhuis), public space reporting, shared mobility programs (bikes and cars), sustainability initiatives, and community support services. The digital services are accessible via authentication through DigiD (for citizens) and eHerkenning (for businesses), with ReadSpeaker text-to-speech accessibility support throughout the website.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Tree inspection program covers approximately 30,000 trees per inspection cycle by 3 inspectors
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• VoicoreTechnology or Integration · 1 May 2026Shared mobility partnership with Voi for regional bicycle sharing system covering Amersfoort, province of Utrecht, province of Noord-Holland, and surrounding municipalities. Voi operates electric shared bicycles from May 1, 2026.
• ROVAcoreOthersROVA is the contracted waste collection company for Amersfoort, responsible for household waste collection with emphasis on separation and recycling. The partnership ensures efficient waste management services throughout the municipality.
• Indebuurt033coreStrategic or Co-development PartnerCommunity support organization providing information and guidance on social services, daily life questions, and neighborhood assistance. Acts as a primary point of contact for residents seeking social support.
• Wijkteam AmersfoortcoreStrategic or Co-development PartnerNeighborhood teams providing professional social support services for residents requiring more intensive assistance beyond general community guidance.
• Stichting SODAminorOthersPartnership enabling shop owners to recover damages and time lost due to shoplifting. SODA handles debt collection from shoplifters and transfers recovered amounts to affected retailers.
• Reanimatie Netwerk AmersfoortminorOthersCollaboration with municipal government and RAVU ambulance service to maintain a network of citizen responders trained in CPR and AED usage for cardiac emergency response.
• CNME (Centrum voor Natuur- en Milieueducatie)minorOthersEnvironmental education center operating from Het Groene Huis location, providing educational programs and hosting solar sunscreen stations for citizens.
• StadsringcoreOthersFinancial advisory organization providing assistance, advice, and support for residents dealing with money concerns and debt issues in Amersfoort.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/GemeenteAmersfoort
• Facebookfacebook.com/gemeenteamersfoort
• LinkedInlinkedin.com/company/gemeente-amersfoort
• Instagraminstagram.com/gemeenteamersfoort

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Amersfoort