What Gemeente Roerdalen does

Gemeente Roerdalen is a Dutch municipality (gemeente) located in the province of Limburg in the southeastern Netherlands. It serves approximately 24,000 to 25,000 residents distributed across six villages, functioning as the local administrative authority responsible for public administration, civil affairs, spatial planning, public services, and community programs within its territory. The municipality operates a digital services platform (Omgevingsloket, or environment desk) that allows residents to submit permit applications, request government services, and access official documents online. Its core service offering is statutory rather than commercial: revenues are derived from municipal taxes (including onroerendezaakbelasting / OZB), national government allocations (Algemene Uitkering), and fees for specific permits and services.

The municipality participates in a shared service organization called Servicecentrum MER, a joint entity established with the neighboring municipalities of Maasgouw and Echt-Susteren to consolidate back-office administrative functions. It also runs a number of community-oriented programs including "Klein Geluk uit Roerdalen" (a tourism and well-being brand promoting local accommodations, restaurants, and natural areas), the "Mensenbieb" (Living Library) initiative that connects residents through interpersonal storytelling, and "Roerdalen zijn we samen" (Roerdalen, we are together), a community cohesion program. Customer-facing digital interaction is supported by a Watermelon Chatbot implementation that handles routine citizen inquiries on the municipal website.

As a government entity, Gemeente Roerdalen does not operate as a commercial enterprise; its "business model" is a public-sector administrative model funded through statutory taxation and intergovernmental transfers, with no equity shareholders, dividend distribution, or market-based revenue mechanics. Its outputs are public services, civic infrastructure, regulatory enforcement, and community programs. Official symbols of the municipality include its coat of arms (wapen) and flag (vlag).

Name

Gemeente Roerdalen

Legal name

Gemeente Roerdalen

Website

https://roerdalen.nl

Company type

Private

Founded year

2007

Operating status

Operating

Short description

Gemeente Roerdalen is a Dutch municipality in Limburg providing local government administration, digital public services, and community programs to approximately 24,000 residents across six villages, funded by municipal taxes and national allocations.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Individual and Family Services (6241), Community Food and Housing, and Emergency and Other Relief Services (6242), Community Housing Services (62422)

SIC

Services-Social Services (8300), Services-Management Services (8741)

akta.pro primary industry

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

akta.pro secondary industries

Housing Assistance & Homeless Services (BPAGAEAB), Taxpayer Services, Education & Outreach (BPAIADAM)

Keywords

• Local government services
• Municipal administration
• Public service delivery
• Permit administration
• Social welfare services

Headquarters

HQ city

Sint Odiliënberg

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Infrastructure, Technology or R&D

Revenue model

1. Local Tax Revenue: The municipality collects local taxes (belastingen) including property taxes and other municipal levies from residents and businesses within Roerdalen.
2. Municipal Service Fees: Fees charged for services such as archive document retrieval (€22.35 per 15 minutes of work), copying (€0.15 per A4/A3 copy, €12.40 per larger copy), and demolition notifications (free). Permit and administrative fees are charged according to the legesverordening (fee ordinance).
3. Government Funding & Grants: Municipal operations are primarily funded through national government allocations, provincial subsidies, and inter-municipal collaboration arrangements such as those with Servicecentrum MER.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Gemeente Roerdalen is a Dutch municipality delivering local government services to residents, businesses, and visitors across six villages in Limburg. Its core offerings include civil registration, building and environmental permits (Omgevingsvergunning), waste management (Milieupark), social welfare support (Wmo, income assistance, youth and family services), public safety, heritage preservation, and community wellbeing programs. Services are delivered through the municipal website, the town hall in Sint Odiliënberg, telephone/email channels, and shared-service teams within Servicecentrum MER.

Product overview

Gemeente Roerdalen operates as a municipal government entity offering a digital service platform primarily through its official website. The core offering consists of citizen-facing digital services including an online portal for administrative tasks (permits, civil registry), social services (Sociaal Team Roerdalen, Wmo-loket), waste management (Milieupark, Fixi), and community initiatives (Klein Geluk uit Roerdalen). These are integrated through the municipal website with supporting tools like Fixi for public space reporting, Mijn Inkomen for benefit management, and the Omgevingsvergunning service for building permits. The municipality does not offer commercial software products but rather government services delivered through digital channels.

Differentiator

Problem solved

Functional benefit

Brands

• Klein Geluk uit Roerdalen: Tourism brand under which the municipality works on increasing happiness among residents and visitors.

Products and services

• Archive document retrieval (Archiefonderzoek)
• Document copying service
• Demolition notification (Sloopmelding)
• Initiative submission (Initiative) service
• Disabled parking place (Gehandicaptenparkeerplaats) permit
• Omgevingsvergunning (Environmental and building permit) service
• Milieupark (Environmental park) waste disposal service
• Asbestos removal (Asbest verwijdering) service
• Mijn Inkomen benefits portal
• Sociaal Team Roerdalen
• Wmo-loket (Wmo support portal)
• Fixi (Melding openbare ruimte) public space reporting service

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Servicecentrum MERcoreStrategic or Co-development PartnerServicecentrum MER is a shared service organization jointly operated by Gemeente Roerdalen, Gemeente Maasgouw, and Gemeente Echt-Susteren since 2013. It provides services across permits and enforcement (Omgevingsdienst), social services (Sociaal Domein), participation support, and corporate services (HR, finance, ICT). Postbus 6099, 6077 ZH Sint Odiliënberg.
• Gemeente MaasgouwcoreStrategic or Co-development PartnerPartner municipality in the Servicecentrum MER shared service collaboration. Roerdalen, Maasgouw, and Echt-Susteren jointly operate Servicecentrum MER to efficiently deliver services to their combined populations.
• Gemeente Echt-SusterencoreStrategic or Co-development PartnerPartner municipality in the Servicecentrum MER shared service collaboration. Roerdalen, Maasgouw, and Echt-Susteren jointly operate Servicecentrum MER to efficiently deliver services to their combined populations.
• MenswelminorStrategic or Co-development PartnerOrganization providing refugee integration support. Artak Manukyan of Menswel provides weekly accompaniment to Ukrainian refugees in temporary housing in Sint Odiliënberg and Vlodrop, assisting with GP registration, school enrollment, childcare benefits, CV submissions, and municipal/IND matters.
• Oké RoerdalenminorStrategic or Co-development PartnerCommunity center in Posterholt offering a thrift shop, Heppy toy bank, and Samenspraak language practice sessions for refugees and new residents. Managed by volunteers including statushouders, providing cultural integration support and practical assistance.
• Samenspraak (language practice groups)minorStrategic or Co-development PartnerCommunity-based Dutch language practice initiative in Melick (at Het Hanenhofje in Andreasheem), led by volunteer Anne-Marie Vervuurt. Helps new residents practice Dutch informally, organized through the 'Roerdalen zijn we samen' program.
• Gilde OpleidingenminorImplementation/ SI/ Consulting PartnerEducational institution providing Dutch language lessons (NT2) for refugees and statushouders in Roerdalen. Multiple residents from the 'Roerdalen zijn we samen' series attend classes at Gilde Opleidingen.
• Omgevingsdienst (Servicecentrum MER)coreImplementation/ SI/ Consulting PartnerEnvironmental services team within Servicecentrum MER handling permits, enforcement, and construction oversight for Roerdalen. Citizens interact via jeleefomgeving.nl for permit-related communications. Contact: 0475 25 51 00.
• Belastingsamenwerking Gemeenten en Waterschappen (BsGW)minorOthersTax collection service for municipalities and water boards in the Netherlands. Handles municipal tax disputes and assessments for Roerdalen residents.
• OmnibuzzminorChannel Partner/ Reseller/ DistributorCollective transport provider for mobility-impaired residents who cannot use the Wensbus or public transport. Offered as part of the municipality's Wmo-based transport facilities.
• Stichting Wensbus RoerdalenminorChannel Partner/ Reseller/ DistributorVolunteer-driven transport service for immobile residents within Roerdalen and to destinations including train stations in Echt and Roermond, Laurentius Hospital, and crematoria. Operated by volunteer drivers.
• BiblioruraminorStrategic or Co-development PartnerLocal library organization collaborating with the municipality on the Mensenbieb (Living Library) program, where residents can have conversations with 'living books' — people with special life stories.
• Vluchteling aan ZetminorImplementation/ SI/ Consulting PartnerOrganization providing integration support. Boghos Tekeyan from Vluchteling aan Zet co-teaches the Module Arbeidsmarktparticipatie (MAP) for statushouders alongside the municipality's Elvera Verberkt.
• Klein Geluk uit RoerdalenminorOthersTourism and community wellbeing brand under which the municipality promotes happiness, local attractions (basilica, castles, Meinweg nature reserve), and community initiatives aimed at increasing wellbeing of residents and visitors.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Gemeente Horst aan de Maas: North-Limburg municipality of similar scale delivering the standard Dutch municipal service package (permits, Wmo, social domain) under comparable funding constraints.
• Gemeente Vaals: Small Limburg border municipality with comparable village-based structure, demographic challenges, and service-delivery scope; faces similar shared-services and funding questions.
• Gemeente Leudal: Mid-sized Limburg municipality formed by merger with similar village-based geography and service portfolio including permits, social care, and citizen services.
• Gemeente Beekdaelen: Recently merged Limburg municipality of comparable size offering the same range of Wmo, permits, social domain, and integration services as Roerdalen. Direct operational peer.
• Gemeente Nederweert: Mid-sized Limburg municipality with similar population scale and rural-urban mix, delivering comparable municipal services including permits, social domain, and citizen engagement.
• Gemeente Bergen (L): Small northern Limburg municipality of similar scale with comparable village geography, tourism assets, and dependence on intergovernmental funding.
• Gemeente Peel en Maas: Limburg municipality formed by merger of multiple villages, similar to Roerdalen's structure, operating shared-services model and serving rural population with comparable service range.
• Gemeente Gulpen-Wittem: Small southern Limburg municipality with similar rural village structure, comparable dependence on tourism and national transfers, and similar demographic profile.
• Gemeente Maasgouw: Partner municipality in Servicecentrum MER, jointly delivering permits, social services, and corporate functions with Roerdalen. Directly comparable size and service portfolio in Limburg.
• Gemeente Echt-Susteren: Third partner in Servicecentrum MER shared-service organization with Roerdalen and Maasgouw. Comparable population scale and similar Limburg municipal service mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/GemeenteRoerdalen
• LinkedInlinkedin.com/company/gemeente-roerdalen
• Instagraminstagram.com/gemeenteroerdalen

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Roerdalen