Gemeente Leiden

What Gemeente Leiden does

Gemeente Leiden is the municipal government of Leiden, a historic university city in South Holland, Netherlands, serving approximately 125,000 residents, local businesses, students, and visitors. The municipality operates under the Dutch Gemeentewet and is led by burgemeester Peter Heijkoop, an elected gemeenteraad, and the college van burgemeester en wethouders. Its functional remit spans civil registry (passports, IDs, driver's licenses, legalizations), waste management and recycling, parking and mobility, building and environmental permits (processed in part via Omgevingsdienst West-Holland), public safety under the Integraal Veiligheidsplan 2023-2026, social welfare and income support, and urban planning.

Digital service delivery is delivered through a portfolio of standalone portals and forms rather than a unified platform: Qmatic-powered online appointment booking for the Stadskantoor at Bargelaan 190, the E-loket Parkeren portal for permit management, the Contactformulier and Demonstration Registration forms hosted on e-inwoner.nl, the DigiD/eHerkenning-gated Online Bezwaar objection system, the Melding en Klachtenportaal for neighborhood issue reporting, and civic-participation platforms Burgerberaad and Inspraak. These are operated by the municipality but rely on third-party SaaS (Qmatic, e-inwoner) rather than proprietary technology.

Revenue is funded primarily through local taxes, national government allocations, and transactional user fees: municipal taxes, waste collection fees, parking fees and permits, document legalization and civil-registry fees, and building/environmental permit fees. DZB Leiden, a wholly-owned municipal work-and-development enterprise, extends service reach into sheltered employment. Distribution is multi-channel: in-person at the Stadskantoor, online self-service, phone (14 071), the embedded Belastingdienst support desk, and partner organizations including Leiden International Centre, Visit Leiden, Leiden Convention Bureau, and StudentenStad.

Name

Gemeente Leiden

Legal name

Gemeente Leiden

Website

https://leiden.nl

Company type

Private

Founded year

1811

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Gemeente Leiden is the municipal government of Leiden, Netherlands, delivering statutory public services — civil registry, waste, parking, permits, safety, and civic participation — to ~125,000 residents, local businesses, students, and visitors through the Stadskantoor and digital portals.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Office Administrative Services (5611), Parking Lots and Garages (81293), Parking Lots and Garages (812930)

SIC

Services-Facilities Support Management Services (8744), Services-Management Services (8741), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Economic Development & Business Licensing (Local) (BPAIACAN)

akta.pro secondary industries

Parking & Curbside Management Authorities (Municipal Parking, Permits, Loading Zones) (BPAIALAL), Parking Management & Enforcement (Citations, Permits, Compliance) (BPABAKAB), Parking Facility Operations (Garages, Lots, On-/Off-Street) (BPABAKAA)

Keywords

• Municipal administration services
• Public service delivery
• Civil registry services
• Waste management services
• Urban parking management

Headquarters

HQ city

Leiden

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Municipal Taxes (Gemeentelijke belastingen): Property taxes and other local levies levied by the municipality on residents and property owners.
2. Parking Fees and Permits: Revenue from on-street and garage parking payments, parking permits (zones A, B, C), and parking cards.
3. Waste Collection Fees: Charges for household waste collection services.
4. Document Legalization and Administration Fees: Fees for services such as proof of sponsorship/accommodation legalization (€17.80 per document), passport and identity document issuance, driver's licenses, and civil registry extracts.
5. Environmental and Construction Permits: Fees for building permits, environmental permits, terrace permits, and horeca permits processed by the municipality and Omgevingsdienst West-Holland.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels9 records

Core offering

Gemeente Leiden provides statutory municipal services to residents, businesses, and visitors of Leiden, including weekly household waste collection and recycling, underground container access in the city center, parking permits and on-street/garage parking management (zones A, B, C), civil-registry services (passports, identity cards, driver's licenses, extracts, document legalization), building and environmental permits, neighborhood-issue and complaint reporting, citizen participation programs, social welfare administration, and international newcomer support. Services are delivered in person at the Stadskantoor (city office) by appointment and via online e-loket portals, the Qmatic appointment system, the central 14 071 phone line, and partner organizations.

Product overview

Gemeente Leiden operates as a municipal government providing public services through both physical (Stadskantoor, Bargelaan 190) and digital channels. Its digital product portfolio consists primarily of citizen-facing web portals and forms rather than a unified software product. Key digital offerings include: the Appointment Booking system (Qmatic) for in-person municipal visits; the Contact Form and the E-loket Parkeren (Parking E-Portal) for administrative transactions; the Demonstration Registration Form and Online Bezwaar (objection/appeal) system for legal and civic processes; and the Melding en Klachtenportaal (reporting portal) for neighborhood issue and complaint submission. Civic participation is served through the Burgerberaad (Citizens' Council) platform and the Inspraak (public consultation) portal. A public awareness service, the Cybercrime Challenge, offers digital safety education. No commercial SaaS product exists; these are government service platforms for Leiden residents.

Differentiator

Problem solved

Functional benefit

Products and services

• Household Waste Collection and Recycling

Quantifiable outcome

• CO2 savings of ~2,500 tonnes per year (projected by 2030) from zero-emission zone, equivalent to ~100,000 trees
• +4 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

18 partnerships are on record, tiered core and minor.

• Liander N.V.coreTechnology or Integration · 31 December 2020Liander N.V. is the electricity grid operator for mid- and low-voltage electricity in large parts of South Holland province, including Leiden. The municipality has granted Liander rights to establish transformer stations at five locations in Leiden (Mozartstraat, Schubertplein, Bachstraat, and Marie Diebenplaats) to support the energy transition and expand/strengthen the electricity network.
• Covenant Urban Distribution 071coreStrategic or Co-development Partner · 31 December 2020Signed in late 2020 by the municipality of Leiden and seven industry organizations to support the introduction of the zero-emission zone. Signatories include Centrummanagement Leiden, Evofenedex, TLN, Ondernemend Leiden, Techniek Nederland, VNO-NCW Rijnland, and Horeca Nederland afdeling Leiden.
• Green Deal Zero Emission City Logistics (Green Deal ZES)coreStrategic or Co-development Partner · 1 January 2019Leiden signed the Green Deal Zero Emission City Logistics in 2019, committing to zero-emission city logistics alongside more than 40 other Dutch municipalities. This partnership sets the framework for the zero-emission zone implemented in January 2025.
• City HubminorChannel Partner/ Reseller/ DistributorCity Hub enables businesses to unload goods at the edge of the city, store them, and have them delivered into the city by electric vehicles. Part of the zero-emission logistics ecosystem supporting businesses affected by the zero-emission zone.
• Circle Line LogisticsminorChannel Partner/ Reseller/ DistributorSustainable electric water transport service operating from a hub at Rooseveltstraat. Uses electric push boats to transport building materials and other goods into the city and takes waste back out. Works closely with City Hub.
• MOSS. (Last Mile Heroes)minorChannel Partner/ Reseller/ DistributorSustainable bicycle couriers delivering mail and parcels around the city in an eco-friendly manner. Also provides space for transshipment, storage, and inventory management at Rooseveltstraat.
• Logi Connekt (Duivenvoorde Transport)minorChannel Partner/ Reseller/ DistributorCity distribution point in Zoeterwoude near the A4, where goods are delivered by large trucks, temporarily stored, bundled per delivery address, and transported to their destination by clean (small-scale) transport. Reduces trucks entering the city.
• Inzamelhelden (Stichting Duurzame Horeca Leiden)minorChannel Partner/ Reseller/ DistributorCargo bike collection service for restaurant waste in the city center, operated by Stichting Duurzame Horeca Leiden. Pickup is on-demand, waste is better separated (higher yield), and the city center is made more attractive with clean cargo bikes instead of large garbage trucks.
• Mypup LeidenminorChannel Partner/ Reseller/ DistributorPick-up point network with lockers at various locations in the city, at businesses and in apartment complexes, where customers can collect their parcels at their convenience.
• JBM KoeriersminorChannel Partner/ Reseller/ DistributorSustainable city logistics focusing on efficient delivery in the city center. All parcels delivered to the HUB in Zoeterwoude before 08:00 are delivered the same day.
• Zend duurzaam bezorgdminorChannel Partner/ Reseller/ DistributorSustainable delivery service that collects online orders from local shops and delivers them quickly, reliably, and sustainably throughout the Netherlands.
• Veiligheidsregio Hollands MiddencoreStrategic or Co-development PartnerRegional safety authority that shares critical safety information via its website and X account during emergencies and crises affecting Leiden. The municipality links to VRHM for crisis communications.
• Politie Leiden MiddencoreStrategic or Co-development PartnerLocal police unit that collaborates with the municipality on the seven safety priorities outlined in the Integraal Veiligheidsplan (IVP) 2023-2026, including neighborhood safety, youth, public space, and digital security.
• Brandweer Hollands MiddencoreStrategic or Co-development PartnerRegional fire service collaborating with the municipality on fire safety prevention, particularly for vulnerable populations, as part of the IVP 2023-2026 safety plan.
• Openbaar MinisteriecoreStrategic or Co-development PartnerPublic Prosecution Service collaborating with the municipality on crime prevention and enforcement under the IVP 2023-2026 framework.
• Omgevingsdienst West-HollandcoreStrategic or Co-development PartnerRegional environmental service that processes environmental permits on behalf of the municipality of Leiden, including the environmental permit for the treatment facility at Voorschoterweg 16.
• Regionale Commissie BezwaarschriftenminorImplementation/ SI/ Consulting PartnerIndependent advisory committee for handling objections to municipal decisions, operating at the regional level through Servicepunt71.
• DZB Leiden (Werk- en Ontwikkelbedrijf)coreOthersDZB Leiden is the municipal work and development company providing employment for people with a distance to the labor market. DZB is also electrifying its fleet as part of the municipality's zero-emission goals.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks5 records

Key highlights8 records

Customer concentration

• Xx.com/BRW_HM
• Facebookfacebook.com/gemeenteleiden
• LinkedInlinkedin.com/company/gemeente-leiden
• Instagraminstagram.com/gemeenteleiden

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Leiden