Mayor Karen Bass

What Mayor Karen Bass does

The City of Los Angeles is a municipal government entity, founded in 1781 and incorporated in 1850, led by Mayor Karen Bass as chief executive. It serves the residents, businesses, and visitors of Los Angeles through 44 unique departments spanning public safety (LAPD, LAFD), utilities (LADWP), sanitation (LASAN), transportation (LADOT), aviation (LAWA/LAX), port operations, libraries, parks and recreation, animal services, housing, and economic development. The city employs more than 50,000 people and serves nearly 50 million visitors annually.

The City's digital services ecosystem is anchored by the MyLA311 platform, a Salesforce-based 311 service request system delivered through a call center (311), website, and mobile apps on iOS and Android. A March 2025 modernization introduced image recognition for service identification, Google Maps integration for auto-populating locations, improved customer notifications, and accessibility features. The Angeleno Account provides unified single-sign-on across city apps, and Google Translate integration delivers multilingual access in 243 languages. Supporting products include the Neighborhood Info Map (address-based service lookup), LA CityView TV (government broadcasting on cable channel 35 and online), and the LACity.gov website as the official information portal.

The City is funded primarily through municipal taxation (property and sales taxes), usage-based utility charges (LADWP), service fees (sanitation, permits), and transaction-based business licensing and contract revenue through programs such as RAMPLA and LAVSS. Service delivery is direct-to-resident via omnichannel access, and most basic services are provided free to residents while specific utilities, permits, and licensing carry fees. The City pursues strategic initiatives in homelessness reduction (Homeless Housing Recovery Program), economic development (Microenterprise Grants, JEDI Zones), participatory budgeting (LA REPAIR), and tourism infrastructure tied to the 2026 FIFA World Cup.

Name

Mayor Karen Bass

Legal name

City of Los Angeles

Website

https://lacity.gov

Company type

Private

Founded year

1781

Operating status

Operating

Short description

The City of Los Angeles is a municipal government serving residents, businesses, and nearly 50 million annual visitors through 44 departments, anchored by the modernized MyLA311 digital services platform and a 50,000+ person workforce.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Community Housing Services (62422), Individual and Family Services (6241), Police Protection (922120), Services to Buildings and Dwellings (5617)

SIC

Services-Management Services (8741), Sanitary Services (4950), Water Supply (4941), Services-Social Services (8300), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Local Public Health & Human Services Administration (BPAIACAK), Resident Safety, Access Control & Overnight Desk Services (EDAEAFAF), Curbside, Loading Zone & TNC/Rideshare Management (BPABAKAG)

Keywords

• Municipal government services
• 311 service requests
• Public safety
• Utility services
• Business licensing permits

Headquarters

HQ city

Los Angeles

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Municipal Taxes: Primary revenue source through property taxes, sales taxes, and other levies collected from residents and businesses within Los Angeles city limits.
2. Service Fees and Utility Charges: Fees for specific city services including LADWP utility charges, sanitation services, and various permits and licenses.
3. LA Business Navigator and Contract Revenue: Revenue from business licensing, permit fees, and city contracts through programs like Regional Alliance Marketplace for LA (RAMPLA) and LA Vendor Self Service (LAVSS).

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

The City of Los Angeles, governed by Mayor Karen Bass, delivers municipal government services to residents, local businesses, and visitors through 44 departments including police (LAPD), fire (LAFD), water and power utilities (LADWP), sanitation (LASAN), transportation (LADOT), parks, libraries, housing, and animal services. Primary access is via the MyLA311 platform, which connects users to more than 1,500 city services through a call center (311), website (myla311.lacity.gov), and mobile app with multilingual support in 243 languages. Free at point of use for most basic services; specific fees apply for utilities and permits.

Product overview

Mayor Karen Bass leads the City of Los Angeles, offering a comprehensive digital services ecosystem centered on the MyLA311 platform. MyLA311 serves as the primary gateway for residents to access over 1,500 City services through a call center, website, and mobile app. The City provides supporting platforms including the LACity.gov website (offering news, directory, and general city information), the Neighborhood Info Map (for locating services by address), and LA CityView TV (for government broadcasts). These products work together to fulfill the City's mission of connecting Angelenos with government services and information.

Differentiator

Problem solved

Functional benefit

Products and services

• MyLA311 A 311 service platform connecting residents, local businesses, and visitors to over 1,500 City services through its call center, website, and mobile app. Offers access to services including graffiti removal, pothole repair, bulky-item pickup, street light repairs, and reporting of neighborhood issues.
• Neighborhood Info Map
• LA CityView TV The City of Los Angeles' official TV channel broadcasting live City Council meetings, government meetings, and press conferences, and producing original stories about communities and neighborhoods. Available online and on cable channel 35.
• LACity.gov Website The official website of the City of Los Angeles providing access to city services, government information, news, directory, and resources for residents, businesses, visitors, and job seekers.

Quantifiable outcome

• 50,000+ city employees serving residents across 44 departments
• +5 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core, major and minor.

• Los Angeles Fire Department (LAFD)coreStrategic or Co-development PartnerLAFD collaborates with 311 services for reporting fire hazards and emergency-related issues. The department also participates in community education programs including brush clearance requirements and wildfire preparedness awareness.
• Providence HospitalcoreStrategic or Co-development PartnerPartner in the Homeless Housing Recovery Program (HHRP). Patient navigators in hospital emergency rooms identify individuals experiencing homelessness and refer them to the program for housing and recovery support.
• Tarzana Treatment CentercoreStrategic or Co-development PartnerHealthcare partner in HHRP providing substance use disorder treatment and mental health services for program participants transitioning out of homelessness.
• Downtown Women's CentermajorStrategic or Co-development PartnerRecipient of $500,000 grant through LA REPAIR participatory budgeting initiative to expand services for women experiencing homelessness, including meals, showers, case management, mental health care, and job readiness programs.
• LAX (Los Angeles World Airports)coreChannel Partner/ Reseller/ DistributorLAWA operates LAX as the primary international gateway to Los Angeles, partnering with the city on tourism promotion and visitor services.
• Discover Los AngelescoreGTM or Marketing PartnerOfficial tourism marketing organization working with the Los Angeles City Tourism Department to promote the city as a world-class destination.
• Los Angeles Convention CentercoreGTM or Marketing PartnerPartner in tourism and convention promotion, attracting events and visitors to Los Angeles.
• El Escudo Vessel OperationsminorStrategic or Co-development PartnerThe first hybrid battery electric vessel at Port of Los Angeles representing sustainable maritime transportation innovation, operating from Long Beach Harbor with capacity for 350 passengers.
• LA REPAIR (Reforms for Equity and Public Acknowledgement of Institutional Racism)majorStrategic or Co-development PartnerParticipatory budgeting initiative enabling Los Angeles residents to help decide how City funds are invested in their communities through democratic allocation processes.
• West San Fernando Valley BusinessesminorGTM or Marketing PartnerSmall businesses in the West San Fernando Valley receive financial support through the Microenterprise Grants Program administered by LA City Economic & Workforce Development Department.
• Hollywood Chamber of CommerceminorGTM or Marketing PartnerAnnual BBQ for the Brave event recognizes first responders, hosted by the Chamber with participation from LAFD and LAPD.
• Los Angeles CountycoreStrategic or Co-development PartnerCoordination on regional services including cooling centers, homeless services through LAHSA, and public health through LA County Department of Public Health.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• New York City Government:

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/mayorofla
• YouTubeyoutube.com/@LACity
• Facebookfacebook.com/mayorofla
• Instagraminstagram.com/LACity

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mayor Karen Bass