Mayor Karen Bass
The City of Los Angeles is a municipal government serving residents, businesses, and nearly 50 million annual visitors through 44 departments, anchored by the modernized MyLA311 digital services platform and a 50,000+ person workforce.
- Company typePrivate
- Founded1781
- HeadquartersLos Angeles, United States
- Headcount—
- GTM typeB2C
- OfferingServices
What Mayor Karen Bass does
The City of Los Angeles is a municipal government entity, founded in 1781 and incorporated in 1850, led by Mayor Karen Bass as chief executive. It serves the residents, businesses, and visitors of Los Angeles through 44 unique departments spanning public safety (LAPD, LAFD), utilities (LADWP), sanitation (LASAN), transportation (LADOT), aviation (LAWA/LAX), port operations, libraries, parks and recreation, animal services, housing, and economic development. The city employs more than 50,000 people and serves nearly 50 million visitors annually.
The City's digital services ecosystem is anchored by the MyLA311 platform, a Salesforce-based 311 service request system delivered through a call center (311), website, and mobile apps on iOS and Android. A March 2025 modernization introduced image recognition for service identification, Google Maps integration for auto-populating locations, improved customer notifications, and accessibility features. The Angeleno Account provides unified single-sign-on across city apps, and Google Translate integration delivers multilingual access in 243 languages. Supporting products include the Neighborhood Info Map (address-based service lookup), LA CityView TV (government broadcasting on cable channel 35 and online), and the LACity.gov website as the official information portal.
The City is funded primarily through municipal taxation (property and sales taxes), usage-based utility charges (LADWP), service fees (sanitation, permits), and transaction-based business licensing and contract revenue through programs such as RAMPLA and LAVSS. Service delivery is direct-to-resident via omnichannel access, and most basic services are provided free to residents while specific utilities, permits, and licensing carry fees. The City pursues strategic initiatives in homelessness reduction (Homeless Housing Recovery Program), economic development (Microenterprise Grants, JEDI Zones), participatory budgeting (LA REPAIR), and tourism infrastructure tied to the 2026 FIFA World Cup.
Mayor Karen Bass firmographics
Firmographics- Name
- Mayor Karen Bass
- Legal name
- City of Los Angeles
- Website
- https://lacity.gov
- Company type
- Private
- Founded year
- 1781
- Operating status
- Operating
- Short description
- The City of Los Angeles is a municipal government serving residents, businesses, and nearly 50 million annual visitors through 44 departments, anchored by the modernized MyLA311 digital services platform and a 50,000+ person workforce.
- Ownership category
- akta.pro rank
Mayor Karen Bass industry classification
Industry- Product category
- Municipal Government Services
- NAICS
- Water, Sewage and Other Systems (2213), Community Housing Services (62422), Individual and Family Services (6241), Police Protection (922120), Services to Buildings and Dwellings (5617)
- SIC
- Services-Management Services (8741), Sanitary Services (4950), Water Supply (4941), Services-Social Services (8300), Services-To Dwellings & Other Buildings (7340)
- akta.pro primary industry
- Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)
- akta.pro secondary industries
- Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Local Public Health & Human Services Administration (BPAIACAK), Resident Safety, Access Control & Overnight Desk Services (EDAEAFAF), Curbside, Loading Zone & TNC/Rideshare Management (BPABAKAG)
Keywords
Where Mayor Karen Bass is headquartered
LocationHeadquarters
- HQ city
- Los Angeles
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Mayor Karen Bass business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Revenue model
- Municipal Taxes: Primary revenue source through property taxes, sales taxes, and other levies collected from residents and businesses within Los Angeles city limits.
- Service Fees and Utility Charges: Fees for specific city services including LADWP utility charges, sanitation services, and various permits and licenses.
- LA Business Navigator and Contract Revenue: Revenue from business licensing, permit fees, and city contracts through programs like Regional Alliance Marketplace for LA (RAMPLA) and LA Vendor Self Service (LAVSS).
Go-to-market motion1 record
Distribution channels5 records
Marketing channels5 records
Mayor Karen Bass product offering
Product offeringCore offering
The City of Los Angeles, governed by Mayor Karen Bass, delivers municipal government services to residents, local businesses, and visitors through 44 departments including police (LAPD), fire (LAFD), water and power utilities (LADWP), sanitation (LASAN), transportation (LADOT), parks, libraries, housing, and animal services. Primary access is via the MyLA311 platform, which connects users to more than 1,500 city services through a call center (311), website (myla311.lacity.gov), and mobile app with multilingual support in 243 languages. Free at point of use for most basic services; specific fees apply for utilities and permits.
Product overview
Mayor Karen Bass leads the City of Los Angeles, offering a comprehensive digital services ecosystem centered on the MyLA311 platform. MyLA311 serves as the primary gateway for residents to access over 1,500 City services through a call center, website, and mobile app. The City provides supporting platforms including the LACity.gov website (offering news, directory, and general city information), the Neighborhood Info Map (for locating services by address), and LA CityView TV (for government broadcasts). These products work together to fulfill the City's mission of connecting Angelenos with government services and information.
Differentiator
Problem solved
Functional benefit
Products and services
- MyLA311 A 311 service platform connecting residents, local businesses, and visitors to over 1,500 City services through its call center, website, and mobile app. Offers access to services including graffiti removal, pothole repair, bulky-item pickup, street light repairs, and reporting of neighborhood issues.
- Neighborhood Info Map
- LA CityView TV The City of Los Angeles' official TV channel broadcasting live City Council meetings, government meetings, and press conferences, and producing original stories about communities and neighborhoods. Available online and on cable channel 35.
- LACity.gov Website The official website of the City of Los Angeles providing access to city services, government information, news, directory, and resources for residents, businesses, visitors, and job seekers.
Quantifiable outcome
- 50,000+ city employees serving residents across 44 departments
- +5 more outcomes
Companies that use Mayor Karen Bass
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles3 records
Mayor Karen Bass technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability2 records
Feature3 records
Mayor Karen Bass partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core, major and minor.
- Los Angeles Fire Department (LAFD)coreLAFD collaborates with 311 services for reporting fire hazards and emergency-related issues. The department also participates in community education programs including brush clearance requirements and wildfire preparedness awareness.
- Providence HospitalcorePartner in the Homeless Housing Recovery Program (HHRP). Patient navigators in hospital emergency rooms identify individuals experiencing homelessness and refer them to the program for housing and recovery support.
- Tarzana Treatment CentercoreHealthcare partner in HHRP providing substance use disorder treatment and mental health services for program participants transitioning out of homelessness.
- Downtown Women's CentermajorRecipient of $500,000 grant through LA REPAIR participatory budgeting initiative to expand services for women experiencing homelessness, including meals, showers, case management, mental health care, and job readiness programs.
- LAX (Los Angeles World Airports)coreLAWA operates LAX as the primary international gateway to Los Angeles, partnering with the city on tourism promotion and visitor services.
- Discover Los AngelescoreOfficial tourism marketing organization working with the Los Angeles City Tourism Department to promote the city as a world-class destination.
- Los Angeles Convention CentercorePartner in tourism and convention promotion, attracting events and visitors to Los Angeles.
- El Escudo Vessel OperationsminorThe first hybrid battery electric vessel at Port of Los Angeles representing sustainable maritime transportation innovation, operating from Long Beach Harbor with capacity for 350 passengers.
- LA REPAIR (Reforms for Equity and Public Acknowledgement of Institutional Racism)majorParticipatory budgeting initiative enabling Los Angeles residents to help decide how City funds are invested in their communities through democratic allocation processes.
- West San Fernando Valley BusinessesminorSmall businesses in the West San Fernando Valley receive financial support through the Microenterprise Grants Program administered by LA City Economic & Workforce Development Department.
- Hollywood Chamber of CommerceminorAnnual BBQ for the Brave event recognizes first responders, hosted by the Chamber with participation from LAFD and LAPD.
- Los Angeles CountycoreCoordination on regional services including cooling centers, homeless services through LAHSA, and public health through LA County Department of Public Health.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Mayor Karen Bass competitors and assessment
Company assessmentDirect peers
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Mayor Karen Bass social profiles
Digital presenceMayor Karen Bass financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mayor Karen Bass leadership team
Management profileNumber of profiles
Profiles3 records
Mayor Karen Bass subsidiaries and ownership
Company hierarchySubsidiaries10 records
Mayor Karen Bass funding detail
Funding detailFunding overview
Funding rounds
Investors
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Mayor Karen Bass M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mayor Karen Bass
What does Mayor Karen Bass do?
The City of Los Angeles, governed by Mayor Karen Bass, delivers municipal government services to residents, local businesses, and visitors through 44 departments including police (LAPD), fire (LAFD), water and power utilities (LADWP), sanitation (LASAN), transportation (LADOT), parks, libraries, housing, and animal services. Primary access is via the MyLA311 platform, which connects users to more than 1,500 city services through a call center (311), website (myla311.lacity.gov), and mobile app with multilingual support in 243 languages. Free at point of use for most basic services; specific fees apply for utilities and permits.
Is Mayor Karen Bass a public or private company?
Mayor Karen Bass is a private company. It is classified as state government owned and is currently operating.
When was Mayor Karen Bass founded?
Mayor Karen Bass was founded in 1781.
Where is Mayor Karen Bass based?
Mayor Karen Bass is headquartered in Los Angeles, United States, in the North America region.
How does Mayor Karen Bass make money?
Three revenue lines are on record. Municipal Taxes are the primary driver. The others are service Fees and Utility Charges and LA Business Navigator and Contract Revenue.
Who are Mayor Karen Bass's main competitors?
New York City Government is listed as a direct peer.
Does Mayor Karen Bass have an API?
No public API is recorded for Mayor Karen Bass.
What industry is Mayor Karen Bass in?
Mayor Karen Bass's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities), with a secondary code of BPAIACAJ, Housing & Neighborhood Services (Local Housing Programs). Its NAICS code is 2213 and its SIC code is 8741.