New Home Warranty Program of Manitoba

What New Home Warranty Program of Manitoba does

The New Home Warranty Program of Manitoba (NHWP) is a not-for-profit corporation incorporated under the laws of Manitoba on December 29, 1975, providing third-party warranty protection on new residential construction across the province. The organization operates as a two-sided platform serving two distinct customer groups: Manitoba homebuyers, who receive coverage against construction defects, deposit loss up to $25,000, and dispute resolution at no cost; and residential builders, who enroll as members to offer warranty as a sales feature and to satisfy the third-party warranty requirements of most Manitoba financial institutions for mortgage approval. The board is structured with equal representation from builder members and non-builder stakeholders drawn from the Consumers Association of Manitoba, Canadian Bankers Association, Association of Professional Engineers, Insurance Association of Manitoba, and Law Association of Manitoba, ensuring balanced governance over consumer-protection outcomes.

NHWP offers two core warranty products: the standard "1 and 5 Warranty" (5-year coverage up to $50,000) and the upgraded "1, 2, 7 Warranty" (7-year coverage up to $100,000), both with deposit protection. The technology layer is intentionally lightweight, consisting of a Builder Portal for home enrollment and account management, an online warranty claim form for homeowners, and reference documents such as the Construction Performance Standards. Revenue is generated through annual builder membership renewal fees (currently $275, increasing to $375 effective July 1, 2025) and per-home enrollment fees auto-calculated through the portal, while consumer-facing warranty, claims processing, and conciliation are provided free of charge. The program is geographically restricted to Manitoba, serves over 165 builder members, and operates with a small staff of 4-6 from a single Winnipeg headquarters.

The business model is anchored on regulatory and lender-driven demand pull-through rather than direct consumer marketing, with builder members acting as the primary distribution channel. NHWP maintains active membership in the Canadian Home Warranty Council, Manitoba Home Builders' Association, and Manitoba Building Envelope Council to sustain industry positioning. As a not-for-profit, the organization has no shareholders and reinvests operating margin into consumer protection and dispute resolution services rather than profit distribution.

Name

New Home Warranty Program of Manitoba

Legal name

New Home Warranty Program of Manitoba Inc.

Website

https://mbnhwp.com

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

1–10 employees

Short description

The New Home Warranty Program of Manitoba is a not-for-profit corporation founded in 1975 that provides third-party warranty protection on new residential construction across Manitoba for its 165-plus builder members and the homebuyers they serve.

Ownership category

akta.pro rank

Product category

Home Warranty Services

NAICS

Services to Buildings and Dwellings (5617)

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Home Warranty / Residential Service Contracts (Systems & Appliances) (FSAJALAG)

Keywords

• New home warranty
• Homebuilder membership
• Warranty claims processing
• Construction dispute resolution
• Deposit protection insurance

Headquarters

HQ city

Winnipeg

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Builder Membership Fees: Annual membership renewal fees from builder members. Fees increasing from $275 to $375 effective July 1, 2025. Builders must be registered members to offer warranty protection on homes they build.
2. Home Enrollment Fees: Fees collected when builders enroll homes for warranty coverage. Online enrollment form auto-calculates fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

The New Home Warranty Program of Manitoba is a not-for-profit warranty program that offers warranty protection on new homes constructed by its Builder Members in Manitoba. It provides two warranty tiers (a 1 and 5 Warranty and an upgraded 1, 2, 7 Warranty) covering defects in workmanship and materials, plus deposit protection up to $25,000. The program also operates a Builder Portal for online enrollment, processes warranty claims, and offers conciliation services for dispute resolution between builders and homeowners.

Product overview

The New Home Warranty Program of Manitoba is a not-for-profit warranty organization offering two main warranty products: the standard '1 and 5 Warranty' (5-year coverage up to $50,000) and the upgraded '1, 2, 7 Warranty' (7-year coverage up to $100,000). Both include deposit protection up to $25,000. The program provides a technology platform including a Builder Portal for enrollment management and an online warranty claim form. Supporting services include dispute resolution through mediation and conciliation, along with reference documents like the Construction Performance Standards and maintenance guide. The ecosystem is anchored by a Builder Member Directory connecting homeowners with registered builders.

Differentiator

Problem solved

Functional benefit

Products and services

• 1 and 5 Warranty Standard 5-year warranty covering defects in workmanship and materials up to a $50,000 maximum. Includes 1-year defects coverage and Years 1-5 major structural defects coverage. Available to homebuyers who purchase a new home from a registered Builder Member in Manitoba.
• 1, 2, 7 Warranty Upgraded warranty providing 7 years coverage on defects in workmanship and materials up to a $100,000 maximum. Includes 1-year defects coverage, 2-year defects coverage (building code violations, workmanship defects rendering home unfit, electrical/plumbing/HVAC systems, building envelope, exterior cladding), and Years 1-7 major structural defects coverage. Available to homebuyers who purchase a new home from a registered Builder Member in Manitoba.
• Deposit Protection Coverage protecting the purchaser's deposit up to $25,000 in the event a builder fails to refund a deposit they are legally obligated to repay. Included with both warranty products.
• Warranty Claims Processing Free warranty claim submission and mediation services to resolve disputes between homeowners and builders regarding construction defects. Claims can be submitted online, by email, phone, fax, or mail.
• Conciliation (Arbitration) A formal dispute resolution process where a third-party inspector conducts a thorough investigation and issues a binding report outlining required actions and deadlines for completion of work. Provided at no cost to consumers.
• Builder Portal Secure online portal for builder members to enroll homes for warranty, manage accounts, view events, update business profiles, upload files, request advertising materials, and access program documents.
• Builder Member Directory Public directory listing all registered builder members of the program with their contact information, available to help consumers find registered builders for new home purchases.

Quantifiable outcome

• Deposit protection up to $25,000 on registered homes
• +2 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• Manitoba Home Builders' Association (MHBA)coreOthersMHBA is a non-profit trade association whose mandate is to provide its members, the public and all levels of government with ongoing education and information about the housing industry in Manitoba. New Home Warranty Program is a proud member of this association.
• Canadian Home Warranty CouncilcoreOthersComprised of warranty providers across Canada, the council's mandate is to raise construction quality, technology, and building design to the benefit of home-buyers and the industry nationwide. The council has 12 members that underwrite, broker or regulate home warranty for 90% of new homes built in Canada.
• Manitoba Building Envelope Council (MBEC)minorOthersMBEC promotes the pursuit of excellence in the design, construction and performance of the building envelope. The Program maintains membership to stay educated in this important area of construction.

Scale indicators5 records

Recent moves7 records

Expansion highlights4 records

Others

• Manitoba Home Builders' Association (MHBA): Industry trade association of which NHWPM is a member. Not a direct peer but the principal industry body representing builders in Manitoba — the customer base of NHWPM and a key ecosystem partner for distribution and standards coordination.
• Canadian Home Warranty Council: Industry council of which NHWPM is a member, covering ~90% of new homes in Canada. Comparable as a peer-coordination body rather than direct competitor; useful proxy for understanding inter-provincial warranty dynamics NHWPM operates within.

Direct peers

• Saskatchewan New Home Warranty Program: Provincial not-for-profit warranty provider serving Saskatchewan builders and homeowners. Closest comparable to NHWPM in scale, structure, and product offering among smaller provinces; member of the same Canadian Home Warranty Council.
• Alberta New Home Warranty Program (previously ARHCA-aligned program): Provincial not-for-profit home warranty provider in Alberta with parallel structure — builder enrollment, warranty coverage tiers, conciliation, and deposit protection. Directly comparable mandate, governance (builder + consumer board), and product set; differs only by province.
• Residential Warranty Company (RWC): US-based private home warranty provider offering builder enrollment, new home warranty coverage, and dispute resolution. Comparable product set and builder enrollment model; differs in for-profit US structure vs. Canadian not-for-profit.
• Atlantic Home Warranty (Nova Scotia): Provincial new home warranty provider in Atlantic Canada offering comparable builder enrollment, warranty coverage, and dispute resolution services. Same Canadian Home Warranty Council membership and similar not-for-profit governance model.
• Quality Builders Warranty Association: Home warranty provider offering builder enrollment and new home warranty coverage. Comparable warranty product structure and builder channel focus, though operating in a different geography/regulatory environment.

Broad incumbents

• Tarion (Ontario's New Home Warranty Program): Ontario's new home warranty provider with statutory mandate and the largest provincial scale in Canada. Comparable product (warranty coverage, conciliation, deposit protection), though structured as a regulatory authority in Ontario rather than a not-for-profit industry program like NHWPM.
• 2-10 Home Buyers Warranty: Major US private-sector home warranty provider offering builder enrollment, structural warranty, and insured coverage. Comparable product category and target buyer (residential builders), though operates on for-profit, national US scale rather than Canadian provincial non-profit basis.
• Homeowner Protection Office (BC Housing): British Columbia's home warranty regulator and consumer-protection body, part of BC Housing. Comparable role in administering third-party warranty requirements and enforcing builder accountability in a Canadian provincial market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/new-home-warranty-program-of-manitoba-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Home Warranty Program of Manitoba