family crisis center of east texas

What family crisis center of east texas does

Family Crisis Center of East Texas (legal name: Women's Shelter of East Texas, Inc.; DBA: Janelle Grum Family Crisis Center of East Texas) is a Texas-incorporated 501(c)-style non-profit founded in 1979 that provides free, confidential crisis intervention, advocacy, and emergency shelter services to survivors of domestic violence, sexual assault, human trafficking, and stalking across a nine-county East Texas service area (Angelina, Polk, San Jacinto, Houston, Sabine, Shelby, Nacogdoches, San Augustine, and Trinity counties). Its service portfolio centers on a 24/7 phone hotline (1-800-828-7233) and text line (936-552-9256) and includes emergency shelter serving approximately 30 adults and children daily, an 18-month transitional housing program, child advocacy (delivering over 5,400 child services annually), legal/medical/personal/sexual assault advocacy, counseling, support groups, and community education on teen dating violence and healthy relationships. The organization also operates a TDCJ-CJAD accredited Battering Intervention and Prevention Program (BIPP) for court-referred perpetrators and runs a Sexual Assault Volunteer Advocate Training program.

The organization's underlying technology stack is intentionally minimal and is not a technology product company; service delivery relies on trained crisis workers, a phone and SMS hotline, and a website (Network for Good for donations). It has no disclosed proprietary technology, AI/ML capabilities, or data platform. Service delivery is administered from a Lufkin headquarters (2401 Davisville Rd) and delivered through five physical touchpoints: Lufkin administrative office, Nacogdoches outreach office and thrift store, San Augustine outreach office, Crockett outreach office, and an on-campus outreach office at Stephen F. Austin State University.

The business model is a non-profit funding stack with three identified revenue streams: (1) thrift store proceeds from two wholly-owned second-hand retail locations in Lufkin and Nacogdoches (100% of proceeds fund services), (2) charitable donations and fundraising events including the annual Passion for Purple Luncheon, and (3) state and federal grants including HHSC and VOCA funding. All direct services to survivors are free; the only fee-bearing line is the BIPP program ($45 evaluation fee plus sliding-scale group sessions up to $25/session, required by TDCJ-CJAD to reinforce accountability). Distribution is community-led: awareness is built through education presentations at churches, schools, civic organizations, and partnerships with DETCOG, food banks, faith-based groups, healthcare providers, law enforcement, courts, and SFASU.

Name

family crisis center of east texas

Legal name

Family Crisis Center of East Texas

Website

https://familycrisiscenterofeasttexas.com

Company type

Private

Founded year

1979

Operating status

Operating

Short description

Family Crisis Center of East Texas is a 1979-founded Texas non-profit providing free 24/7 crisis intervention, emergency shelter, advocacy, and education services to survivors of domestic violence, sexual assault, and human trafficking across a nine-county East Texas region.

Ownership category

akta.pro rank

Product category

Domestic Violence and Sexual Assault Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190), Community Housing Services (62422)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

akta.pro secondary industries

Family & Parenting Support Services (BPAGAEAC), Family Resource Centers & Wraparound Support Services (EDACALAH)

Keywords

• Domestic violence services
• Sexual assault advocacy
• Crisis intervention services
• Emergency shelter services
• Violence prevention education

Headquarters

HQ city

Lufkin

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. Thrift Store Proceeds: 100% of all thrift store proceeds directly provide life-changing services for survivors of domestic violence, sexual assault, and human trafficking at no cost. The organization operates thrift stores in Lufkin and Nacogdoches, TX.
2. Donations and Fundraising: The organization is a non-profit that relies on charitable donations and fundraising events such as the annual Passion for Purple Luncheon to support services.
3. Government Grants and Contracts: The organization receives state and federal grants including HHSC and VOCA funding to support operational costs and service delivery.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

The Family Crisis Center of East Texas is a 501(c)(3) nonprofit organization that provides comprehensive crisis intervention, emergency shelter, advocacy, counseling, and education services to survivors of domestic violence and sexual assault across nine East Texas counties. It also operates community education programs, a Batterer Intervention and Prevention Program (BIPP), and revenue-generating thrift stores that fund its mission.

Product overview

The Family Crisis Center of East Texas operates as a non-profit service organization offering a comprehensive portfolio of crisis intervention and advocacy services for survivors of domestic violence, sexual assault, and human trafficking. The core service portfolio centers on a 24-hour crisis hotline (1-800-828-SAFE) and text line (936-552-9256), which serves as the primary access point to all services including emergency shelter, transitional housing, child advocacy, legal advocacy, medical advocacy, and counseling. The organization complements direct services with educational programming including the Battering Intervention and Prevention Program (BIPP), Sexual Assault Volunteer Advocate Training, and community awareness programs on domestic violence, human trafficking, and teen dating violence. Revenue-generating thrift stores in Lufkin and Nacogdoches fund services while providing direct assistance to survivors. Services are delivered through an administrative office in Lufkin and outreach offices in Nacogdoches, San Augustine, Crockett, and Stephen F. Austin State University's campus, covering a 9-county service area in East Texas.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 5,400+ services provided to children in one year by Child Advocate program
• +2 more outcomes

Named customers2 records

Segments4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core and minor.

• Stephen F. Austin State UniversitycoreStrategic or Co-development PartnerOn-campus outreach office partnership providing confidential services for student survivors including personal advocacy, safety planning, legal advocacy, sexual assault advocacy, counseling, child advocacy, and self-sufficiency advocacy. Located at 1936 North St. inside the Health and Wellness Hub at the Southeast corner of Raguet and East College Streets.
• Better Transportation Development (BTD)minorOthersTransportation referral partner. Clients needing transportation assistance are referred to BTD.org or 1-800-272-0039 for support in accessing services.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• RAINN (Rape, Abuse & Incest National Network): National anti-sexual-violence non-profit operating the National Sexual Assault Hotline — covers the sexual-assault advocacy and SANE-exam accompaniment work that FCCET delivers at regional scale.
• National Domestic Violence Hotline: National 24/7 hotline and resource hub for DV survivors — operates the federal-scale version of FCCET's 1-800-828-SAFE hotline and is a frequent upstream referral destination.

Direct peers

• Houston Area Women's Center: Houston-based non-profit providing shelter, hotline, legal advocacy, and counseling for survivors of domestic and sexual violence — directly comparable service portfolio to FCCET but operating at metropolitan scale in a larger Texas market.
• Bay Area Turning Point: Houston Bay Area non-profit providing DV/SA shelter, 24-hour hotline, advocacy, and BIPP — a directly comparable integrated service model in a different Texas sub-region.
• SafeHaven of Tarrant County: Tarrant County non-profit providing emergency shelter, DV/SA advocacy, counseling, and BIPP-equivalent programming — a regional peer with a near-identical service mix including perpetrator intervention.
• The Women's Center (Fort Worth): Tarrant County-based non-profit offering DV/SA counseling, advocacy, and violence-prevention education — directly comparable counseling-and-education service line in another Texas metro.
• Austin SafePlace: Central Texas non-profit offering emergency shelter, transitional housing, rape crisis services, and a children's program — closely mirrors FCCET's integrated crisis-to-housing service model in a different Texas region.

Others

• Texas Association Against Sexual Assault: Texas statewide coalition that provides training, funding, and policy support to rape crisis centers including FCCET — an ecosystem/funder counterpart rather than a direct service competitor.
• Women's Shelter of East Texas (dba alias overlap): Legal alias of FCCET itself; listed because the dual DBA structure highlights the historical brand identity and the organization's long-standing role in the East Texas region.

Regional players

• Family Support Services of Amarillo: Panhandle Texas non-profit operating an emergency shelter, DV/SA advocacy, and child advocacy programs — a comparable rural/regional shelter model operating in a different Texas geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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