eplus broadband
EPlus Broadband is the fiber-to-the-home telecommunications brand of Jackson Energy Authority, delivering gigabit Internet, Cable TV, Telephone, and Hosted PBX services to residential and business customers in Jackson, Tennessee and surrounding Madison and Gibson County communities.
- Company typePrivate
- Founded2004
- HeadquartersJackson, United States
- Headcount—
- GTM typeB2B and B2C
- OfferingServices
What eplus broadband does
EPlus Broadband is the telecommunications brand of Jackson Energy Authority (JEA), a municipal utility authority serving Jackson, Tennessee for over sixty years. The company launched in 2004 as Tennessee's first community-owned fiber-to-the-home network, backed by an $80 million JEA infrastructure investment, and today operates a 100% fiber optic point-to-point network delivering gigabit-speed Internet, Cable TV, Telephone, and Hosted PBX services over a single fiber connection. EPlus Broadband serves both residential households and commercial enterprises — including Healthcare, Education, Hospitality, Financial, and Government verticals — across Jackson, Madison County, and adjacent Gibson County communities (Three Way, Pinson, Medon, Medina). The product portfolio includes residential and business variants of cable television (with TiVo DVR and TV Everywhere streaming), fiber Internet with no data caps or throttling, traditional and Hosted PBX telephone, and a Plume-powered Home Area Network for smart home WiFi management.
Revenue is generated almost entirely through monthly recurring subscription fees on bundled packages that combine Internet, Cable TV, and Telephone on a single bill. The go-to-market motion is direct-to-consumer and direct-to-SMB, executed through three physical customer centers in Jackson (Midtown, North, and a New Accounts office), online self-service portals, a mobile app, telephone IVR, four self-service kiosks, and contractor/developer partnerships for new construction. The 2024 product calendar added ESPN Unlimited and FOX ONE to TV bundles, alongside a promotional gigabit Internet offer at $64.99/month with free Home Area Network for three months. The business is supported by twelve consecutive years of Jackson Sun Readers' Choice Awards and multiple national recognitions including the Fiber to the Home Council Chairman's Award (2013) and US Ignite Smart Gigabit Community designation (2016).
eplus broadband firmographics
Firmographics- Name
- eplus broadband
- Legal name
- Jackson Energy Authority
- Website
- https://eplusbroadband.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Short description
- EPlus Broadband is the fiber-to-the-home telecommunications brand of Jackson Energy Authority, delivering gigabit Internet, Cable TV, Telephone, and Hosted PBX services to residential and business customers in Jackson, Tennessee and surrounding Madison and Gibson County communities.
- Ownership category
- akta.pro rank
eplus broadband industry classification
Industry- Product category
- Telecommunications / Broadband Internet Services
- NAICS
- Wired and Wireless Telecommunications Carriers (except Satellite) (51711)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Cable & Other Pay Television Services (4841)
- akta.pro primary industry
- Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)
- akta.pro secondary industries
- Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers (HDAIABAC), Municipal & Community Broadband ISPs (HDAIADAH), Residential Broadband CPE (DSL/Cable/Fiber Gateways) (HDAFAIAA)
Keywords
Where eplus broadband is headquartered
LocationHeadquarters
- HQ city
- Jackson
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
eplus broadband business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Residential Cable TV: Cable television service with multiple channel tiers, HD programming, DVR options, and premium channels. Revenue generated from monthly subscription fees.
- Residential Internet: High-speed fiber Internet service with no data caps or slowdowns. Offered at gigabit speeds with bundled pricing options.
- Residential Telephone: Local and long-distance telephone service included in bundled packages.
- Business Services: Business Internet, Cable TV, Telephone, and Hosted PBX services for enterprise customers with dedicated support.
- Hosted PBX: Cloud-based phone system for businesses with powerful features for managing business communications from anywhere.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Gigabit Internet promotional rate |
| Subscription | Monthly | Bundled residential services |
| Subscription | Monthly | Business services |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels7 records
eplus broadband product offering
Product offeringCore offering
EPlus Broadband provides high-speed fiber optic internet, cable TV, telephone, and cloud-based hosted PBX services over a 100% fiber-to-the-home network to residential and business customers in Jackson, Tennessee and surrounding Madison and Gibson counties. Services are sold as a triple-play bundle (Cable TV, Internet, Telephone) on a single bill, with additional smart-home WiFi management via Plume and ESPN Unlimited sports streaming included with TV subscriptions.
Product overview
EPlus Broadband is a community-owned fiber-to-the-home network operated by Jackson Energy Authority, offering a triple-play bundle of Cable TV, Internet, and Telephone services to residential and business customers in Jackson, Tennessee since 2004. The core product portfolio includes residential and business variants of cable television (with TiVo DVR and TV Everywhere streaming), high-speed fiber optic internet with no data caps, and telephone services including traditional landlines and cloud-based Hosted PBX for businesses. Add-on services include Home Area Network powered by Plume for smart home WiFi management, and ESPN Unlimited sports streaming bundled with TV subscriptions. EPlus Broadband operates on a 100% fiber optic network.
Differentiator
Problem solved
Functional benefit
Brands
- ESPN Unlimited: Sports streaming service included with TV subscription offering all ESPN networks, ESPN+ content, live games, and on-demand sports content.
- HomePass by Plume
Products and services
- Residential Cable TV Cable television service for residential customers providing local programming, favorite networks, HD/DVR options, multi-screen experience, TiVo DVR integration, and TV Everywhere access.
- Residential Internet High-speed fiber optic internet service for residential customers with no data caps or slowdowns, delivering gigabit speeds for streaming, browsing, and video chat.
- Residential Telephone Landline telephone service for residential customers with various calling features, included in bundled packages with Cable TV and Internet.
- Business Cable TV Cable television service tailored for business environments such as waiting rooms, patient rooms, dining areas, guest rooms, and lobby areas.
- Business Internet High-speed fiber optic internet for business customers with reliability and bandwidth requirements, supporting multiple locations and business continuity.
- Business Telephone Business telephone services including traditional landlines and PRI services for business operations and multi-site facilities.
- Hosted PBX Cloud-based phone system offering powerful features that allow businesses to manage communications from anywhere with VoIP capabilities.
- Home Area Network (HAN) powered by Plume Smart home WiFi management service powered by Plume, including SuperPods, HomePass app, Adapt for reliable WiFi, Access for parental controls and guest access, and Guard for device security and ad blocking.
- EPlusTV6 Local Access Channel Company-produced local access channel featuring local programming, community events, and Jackson coverage on channels 6 and 206HD, accessible to all TV subscribers.
Quantifiable outcome
- Gigabit Internet speeds available for residential customers
- +3 more outcomes
Companies that use eplus broadband
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
eplus broadband technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
eplus broadband partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Jackson Energy AuthoritycoreEPlus Broadband is operated by Jackson Energy Authority, a municipal utility that has served Jackson, TN for over 60 years. JEA invested $80 million to build the fiber network and continues to own and operate EPlus Broadband as a community-owned service.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
eplus broadband competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key risks4 records
Key highlights7 records
Customer concentration
eplus broadband social profiles
Digital presenceeplus broadband financial estimates
Financial estimateRevenue estimate
Valuation estimate
eplus broadband leadership team
Management profileNumber of profiles
eplus broadband funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
eplus broadband M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about eplus broadband
What does eplus broadband do?
EPlus Broadband provides high-speed fiber optic internet, cable TV, telephone, and cloud-based hosted PBX services over a 100% fiber-to-the-home network to residential and business customers in Jackson, Tennessee and surrounding Madison and Gibson counties. Services are sold as a triple-play bundle (Cable TV, Internet, Telephone) on a single bill, with additional smart-home WiFi management via Plume and ESPN Unlimited sports streaming included with TV subscriptions.
Is eplus broadband a public or private company?
eplus broadband is a private company. It is classified as state government owned and is currently operating.
When was eplus broadband founded?
eplus broadband was founded in 2004.
Where is eplus broadband based?
eplus broadband is headquartered in Jackson, United States, in the North America region.
How does eplus broadband make money?
Five revenue lines are on record. Residential Cable TV is the primary driver. The others are residential Internet, residential Telephone, business Services and hosted PBX.
Does eplus broadband have an API?
No public API is recorded for eplus broadband.
What industry is eplus broadband in?
eplus broadband's product category is Telecommunications / Broadband Internet Services. Its primary akta.pro industry code is HDAIADAE, Fiber ISPs (FTTH/FTTP Retail Providers), with a secondary code of HDAIABAC, Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers. Its NAICS code is 51711 and its SIC code is 4813.