AI support Holdings Co.,Ltd

What AI support Holdings Co.,Ltd does

AI Support Holdings Co., Ltd is a privately-held Japanese holding company established in 2016 and headquartered in Ikebukuro, Tokyo, that consolidates five operating subsidiaries (AI Support, Contact Support, LGO, Pagez, and Innovation Research) across contact center outsourcing, system development, agency services, human resources/staffing, and management consulting. The group serves enterprise, government, and B2B clients across IT, retail, distribution, medical, and finance verticals, with a registered capital of ¥90M, a Tokyo headquarters, and a Tokushima Center operating site.

The company's core technology stack spans AI auto-call systems, multilingual chatbots supporting 5-12 languages, CMS voice analytics, SRPA and SRPA+ RPA products (the latter combining OCR with automation), CAS computer-aided sales tooling, and the INNOVATION RESEARCH cloud platform. These are delivered alongside traditional BPO, multilingual contact center, and freelance sales-agent services, and the group has accumulated compliance credentials including PCI DSS (2023-03) for card-information non-retention BPO, ISO 27001 at both the Tokushima site (2022) and subsidiary LGO (2025-04), and Privacy Mark. The company holds a minority equity stake in Polyglot Link to secure multilingual translation capacity.

The business model combines fee-based BPO and contact-center contracts, agency and HR/staffing placements, system-development project revenue, and subscription or licensed access to the SRPA, CAS, and INNOVATION RESEARCH cloud products. Go-to-market is executed through a 100+ person direct sales force and the asset-light Laugh Models freelance sales-agent platform, which scaled from roughly 1,000 registrations in 2021 to 2,000+ by October 2025. The eight-consecutive-year PRIDE Gold employer-brand certification and first new-graduate intake of five staff in April 2022 indicate a deliberate long-cycle talent and culture strategy underpinning the diversified service portfolio.

Name

AI support Holdings Co.,Ltd

Legal name

株式会社AIサポートホールディングス

Website

https://ai-spt.jp

Company type

Private

Founded year

2016

Operating status

Operating

Short description

AI Support Holdings is a Tokyo-based Japanese holding company operating contact center, system development, agency, human resources, and consulting businesses. It provides AI auto-call systems, multilingual support, RPA, voice analytics, and cloud platforms to enterprise, government, and B2B clients.

Ownership category

akta.pro rank

Product category

Contact Center Outsourcing and BPO Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Computer Systems Design and Related Services (54151), Management Consulting Services (54161)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

akta.pro secondary industries

Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK), Responsible AI, AI Governance & Compliance Services (BPAEAHAJ)

Keywords

• Contact center services
• Business process outsourcing
• Multilingual call center
• Telecommunications agency
• Staffing dispatch services

Headquarters

HQ city

Ikebukuro, Tokyo

HQ country

Japan

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Contact Center Services: BPO-style contact center outsourcing including AI auto-call, customer support, technical support, multilingual support, and inside sales. Revenue generated through service fees charged to client companies.
2. Agency Business: Sales agent model for telecommunications and daily life infrastructure products. Multiple payment structures available including recurring commission, per-transaction, and fixed-fee models to suit agent business models.
3. Human Resources / Staffing Services: Staffing services including temporary staffing, temp-to-hire, and direct placement. Also offers team-based staffing with project managers, SV leaders, and staff members for consulting-style deployments.
4. System Development: AI-based voice analysis (CMS), auto-call systems (CAS), RPA services (SRPA/SRPA+), and the INNOVATION RESEARCH cloud management platform.
5. Remote IT Support: Remote device support services for consumers and enterprises, including on-site support (Contact IT Support BIZ) for business clients covering business phones and multifunction devices.
6. Consulting Services: Management consulting including privacy mark acquisition support, staffing/recruitment license application support, and startup support services (AI SmaCon).
7. Ruffmo - Model Matching Platform: Free model and client matching platform generating revenue through act fees (per match) charged when bookings are made.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

AI Support Holdings is a Japanese holding company that provides outsourced contact center operations (including AI auto-call, multilingual interpretation, technical and customer support, and BPO), telecommunications and lifestyle infrastructure agency services, human resources/staffing dispatch, management consulting, and proprietary AI-powered system development (CMS voice analytics, SRPA robotic process automation, CAS auto-call, and the INNOVATION RESEARCH cloud management platform). The company delivers a one-stop solution covering consulting, operations, monitoring, analysis, and marketing for enterprise, government, and channel clients across Japan.

Product overview

AI support Holdings Co.,Ltd operates a diversified service portfolio organized into five core business divisions: Contact Center Business (offering AI auto-call, multilingual support, technical support, customer support, AI chat BOT, inside sales, and BPO services), System Development Business (providing CMS for voice data analysis, SRPA for robotic process automation, and CAS for automated calling), Agency Business (telecommunications and lifestyle infrastructure product sales), Human Resources Services (staffing, temp-to-hire, direct placement, team dispatch), and Management Consulting (privacy mark support, startup support via AI SmaCon, local government sales support). The company also operates supporting platforms including INNOVATION RESEARCH (cloud-based business management), Laugh Models (free model matching), Contact IT Support (remote device support), and Contact Interpretation/Chat Support services. The portfolio emphasizes AI-powered automation, multilingual capabilities, and integrated one-stop solutions for business operations.

Differentiator

Problem solved

Functional benefit

Brands

• INNOVATION RESEARCH: クラウド型業務管理システム。リアルタイム運用、作業効率化、自由に拡張可能なデータベース構築を提供。
• Contact IT Support（ kontakutoITサポート）
• Contact Mining Support（CMS）
• Contact Auto-call Support（CAS）
• Smart RPA（SRPA）
• ラフモ（LaughModels）
• Contact Interpretation Support（CTS）
• Contact CHAT Support（CCS）
• 自治体スマートワークス

Products and services

• AI Auto-call System (AI自動コール) Automated outbound calling system using AI question-response engines that understand conversation context, processing FAQ and response databases to provide high-performance QA search for appointment confirmations, back-office operations, and telemarketing for B2B clients.

Quantifiable outcome

• 8 consecutive PRIDE Index Gold awards (2018-2025)
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature8 records

Partnerships

One partnership is on record.

• 株式会社ポリグロットリンク (Polyglot Link Co., Ltd.)coreStrategic or Co-development Partner · 1 January 2020AI Support acquired a portion of Polyglot Link shares in January 2020, establishing a stronger partnership for multilingual call center services. Representative Director Yamaguchi Yuta joined Polyglot Link's board. Polyglot Link has operated TV phone interpretation service 'TV de Tsuyaku' since 2011, covering 13 languages 24/7, with expanding deployment in enterprises and government/municipalities for foreign visitor and resident communication support.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Regional players

• FCE Holdings: Japanese training/consulting and DX services provider. Comparable on management consulting and training-related services, with partial overlap in enterprise productivity and digital support tooling.

Direct peers

• Allied Architects: Japanese cloud contact center and digital BPO provider. Directly comparable on AI-enabled contact center platforms, cloud-based CX tools, and enterprise call center outsourcing.
• Will Group: Japanese staffing and contact center operator. Directly comparable on call center staffing, dispatch, and BPO-style service delivery targeting similar enterprise clients.
• BellSystem24 Holdings: Major Japanese contact center outsourcing group with similar BPO, helpdesk, and CRM support offerings. Comparable on omnichannel contact center services, multilingual support, and enterprise IT helpdesk delivery.
• transcosmos: Largest Japanese contact center/BPO outsourcing provider. Directly comparable on multilingual call center operations, digital customer service, BPO, and contact-center-focused system development — AI Support is effectively a niche domestic peer competing for similar B2B/B2G contracts.

Broad incumbents

• NTT Marketing Act: NTT Group's customer experience/contact center arm with broad BPO, marketing, and digital support services. Overlaps with AI Support on contact center outsourcing and enterprise IT support, but operates at much greater scale under a major telecom group.
• Genesys: Global cloud contact center platform (CCaaS). AI Support's CMS, CAS, and AI Chat BOT compete conceptually with Genesys Cloud CX for AI-powered voice/chat analytics and routing; Genesys is a platform incumbent whereas AI Support is service-led.
• Pasona Group: Major Japanese staffing/HR services group. Comparable on temporary staffing, temp-to-hire, direct placement, and BPO-adjacent HR services that overlap with AI Support's Human Resources business line.
• Recruit Holdings: Diversified Japanese HR/staffing and digital services conglomerate. Overlaps with AI Support's staffing, temp-to-hire, and contact-center-adjacent services at substantially greater scale.

Others

• Salesforce (Service Cloud): Global CRM/contact center platform provider with Service Cloud and Einstein GPT offerings. Adjacent competitor on AI-driven customer service automation that could displace parts of AI Support's CMS/chatbot value proposition.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/watch?v=rzlCq-rnRLs&feature=youtu.be

Compliance11 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AI support Holdings Co.,Ltd