Senior Support Services

Name

Senior Support Services

Legal name

Senior Support Services-LLG

Website

https://seniorsupportllg.ca

Company type

Private

Founded year

1913

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Senior Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Community Food Services (62421), Other Individual and Family Services (62419)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Meals, Nutrition & Congregate Dining Day Programs (HSABANAM), Memory Care Respite (Short-Term) (HSABAEAD), Caregiver Support & Education Programs (Center-Based) (HSABANAN)

Keywords

• Senior care services
• Home support programs
• Meals on wheels
• Medical alert systems
• Community transportation

Headquarters

HQ city

Brockville

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Government-Funded Services with User Fees: Services supported by government funding with user fees charged to clients. Subsidization available for those with financial hardship.
2. Direct Service Fees: Fee-for-service model for meals, transportation, personal care, and other support services delivered directly to clients.
3. Lifeline Medical Alert Service: Medical alert system subscription/service fees for equipment monitoring, installation, and monthly monitoring services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Senior Support Services-LLG is a registered charitable non-profit that delivers a multi-service senior care portfolio across Lanark, Leeds & Grenville and Kingston. Foundational offerings include Meals on Wheels (frozen and hot), door-to-door escorted Transportation, and the Lifeline 24/7 Medical Alert service (HomeSafe, On the Go, MedReady, Smartwatch). Complementary in-person programs include Adult Day Service, In-Home Respite, Foot Care, Home Help/Home Maintenance, Diner's Clubs, Exercise & Fall Prevention classes, and the Stroke Understood Support Group.

Product overview

Senior Support Services-LLG operates as a multi-service senior care organization offering a comprehensive portfolio of 12 distinct programs and services delivered through a hub-and-spoke model. The core offerings include meal delivery programs (Frozen Meals on Wheels and Hot Meals on Wheels), transportation services, and the Lifeline Medical Alert system as foundational services. These are complemented by in-person care programs including Adult Day Program, In-Home Respite, Foot Care, Home Help/Maintenance, and Diner's Clubs. Health and wellness programs encompass Seniors' Exercise & Fall Prevention classes and the Stroke Understood Support Group. An ancillary offering, Trishaw Celebration Tours, provides recreational cycling experiences. Services are coordinated through a central office in Brockville and delivered across Lanark, Leeds & Grenville, and Kingston areas, with pricing ranging from free (Exercise classes, Stroke Support Group) to fee-for-service models ($6.25-$28 per service).

Differentiator

Problem solved

Functional benefit

Products and services

• Frozen Meals on Wheels Frozen entrées, soups, and desserts prepared by partner kitchens (Community Home Support Lanark County, Our Little Secret, The Sweet Life Cafe) and delivered to clients' homes, with gluten-free, diabetic-friendly, and low-sodium options. Target: seniors and adults needing meal support at home.
• Hot Meals on Wheels Hot noon-time meals prepared by Joyous Thyme and Prescott Legion Br. #97, delivered Monday through Friday by volunteers, including soup, entrée, and dessert. Includes a free in-person safety check at the door. Target: seniors and adults needing warm meals and a wellness check.
• Transportation Door-to-door escorted transportation to local medical appointments, out-of-town specialists, and essential trips including grocery and pharmacy stops. Target: seniors and adults without reliable transportation.
• Lifeline Medical Alert 24/7 medical alert service offered in partnership with Lifeline Canada, featuring HomeSafe (at-home protection), On the Go (mobile alert with GPS), MedReady medication dispenser, and Smartwatch with fall detection and health tracking. Includes automatic fall detection and GPS/Wi-Fi location technology. Target: seniors and adults at risk of falls or medical emergencies living independently.
• Adult Day Program Day programming for individuals 18+ with diminished physical capabilities, cognitive impairment, or social isolation, offering 6 hours of structured activities facilitated by Activity Care Partners and Recreational Therapists. Built-in caregiver respite.
• In-Home Respite Respite care provided by Personal Support Workers within clients' homes, offering caregivers relief while providing stimulation, activation, and socialization for clients. Target: family caregivers needing relief and seniors requiring in-home support.
• Foot Care Professional foot care services delivered by qualified Foot Care Nurses including assessment, nail trimming, ingrown toenail care, corn and callous reduction, and thickened toenail reduction at multiple clinic locations. Target: seniors and adults needing foot care.
• Home Help and Home Maintenance Brokered services offering housekeeping assistance (vacuuming, mopping, laundry, meal preparation, errands) and home maintenance (light repairs, lawn care, light carpentry or plumbing) through screened workers. Target: seniors and adults needing assistance with household tasks.
• Diner's Club Monthly luncheons providing catered meals, social activities, entertainment, and friendly companionship at various locations throughout Leeds & Grenville. Target: seniors seeking social engagement.
• Seniors' Exercise and Fall Prevention

Quantifiable outcome

• Over 5,000 clients served throughout the tri-county area
• +1 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Lifeline CanadacoreTechnology or IntegrationSenior Support Services-LLG (CPHC Lifeline) partners with Lifeline Canada to provide medical alert services throughout Lanark, Leeds & Grenville and Kingston. Lifeline is the first, largest, and industry leader in medical alert services in North America with over 40 years of experience. Services include HomeSafe, On the Go, MedReady, and Smartwatch options.

Scale indicators3 records

Recent moves1 record

Direct peers

• Meals on Wheels Ontario: Provincial association and affiliated regional programs that deliver hot and frozen meals to seniors — Senior Support Services is itself an OCSA member and Meals on Wheels provider. Direct peer in the meal-delivery and senior nutrition category.
• March of Dimes Canada: National nonprofit delivering community-based support services for seniors and people with disabilities, including personal support, attendant care, and recreational programs. Closely comparable nonprofit model and client population with overlapping service categories.
• VON Canada (Victorian Order of Nurses): National nonprofit providing home and community care, personal support, meals, transportation, and caregiver respite across Canada. Directly comparable to Senior Support Services as a charitable, multi-service community-support organization with similar programs and target population.

Emerging players

• Home Instead (Canadian operations): Franchised network providing personal care, companionship, and home help services to seniors in their homes. Comparable to Senior Support Services' Home Help/Home Maintenance offering, but a for-profit franchise model with stronger digital and brand infrastructure.
• Alzheimer Society (Ontario / local chapters): Charitable organization delivering day programs, respite, caregiver support, and education for people living with dementia — overlapping with Senior Support Services' Adult Day Program and Stroke Support Group. Specialized rather than generalist, but a credible peer for caregiver-support and adult-day programming.

Broad incumbents

• ParaMed (Extendicare): National home care provider offering personal support, homemaking, and respite across Ontario. Overlaps directly with Senior Support Services' In-Home Respite and Home Help programs but at substantially greater scale and as part of a publicly-traded parent.
• Bayshore HealthCare: One of Canada's largest private home and community health services providers, offering personal support, home help, foot care, and nursing. Comparable service mix (in-home respite, home help, foot care) but operates as a for-profit national incumbent across a much broader footprint.
• CarePartners: Ontario-based home health services provider delivering personal support, nursing, and therapy services in homes and communities. Direct overlap with the organization's in-home respite and home help services, operating at a larger scale across Ontario.
• SE Health (Saint Elizabeth Health Care): Large national nonprofit home and community care provider offering personal support, nursing, rehabilitation, and wellness programs. Comparable service breadth (meals, respite, in-home support) and a similar nonprofit ethos, but with a much wider geographic and operational scale.
• CBI Health: National healthcare provider with a home health and personal support division offering in-home services across Canada. Comparable to Senior Support Services' home-based service lines but operates as a large for-profit multi-specialty provider.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/cphcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Senior Support Services