city of grand haven, michigan

What city of grand haven, michigan does

The City of Grand Haven, Michigan is a full-service municipal government operating under a Council-Manager structure with an elected Mayor and City Council. It serves approximately 10,000 residents within its city limits and, through regional utility franchises, provides water and wastewater services to over 40,000 customers across six communities (Grand Haven Township, Spring Lake Township, Crockery Township, Ferrysburg, Spring Lake Village, and Grand Haven Charter Township). The City delivers the full spectrum of municipal services: public safety (combined police, fire, and EMS with cross-trained officers responding to ~10,000 calls annually), public works (77.35 miles of water mains, 59.91 miles of sanitary sewer mains, 115 miles of sidewalks, 21.99 miles of major streets, 37.20 miles of local streets, a motor pool of 65 vehicles and 70+ pieces of equipment), parks and recreation, planning and zoning, building inspection, economic development, and community programming including the annual Coast Guard Festival.

The City operates significant capital infrastructure including the Northwest Ottawa Water Treatment Plant (23.25 MGD capacity, direct filtration from Lake Michigan via infiltration beds 12–15 feet below the lakebed), the Grand Haven-Spring Lake Wastewater Treatment Plant, a 57-slip municipal marina, an 88-room general aviation airport (3,750 ft primary runway plus 2,100 ft crosswind, 68 rental hangars), the Lake Forest Cemetery, and Central Park Place community center. Technology infrastructure is conventional municipal: online bill payment via BS&A and Point and Pay portals, an online permit and FOIA-request platform, the Michigan DNR Harbor Reservation system for marina slips, and the Nixle community-alert system — no AI/ML or proprietary technology products are offered.

The City is funded primarily through property taxes supplemented by user fees: rental housing registration ($115–$165/unit annually, $525 initial), utility billing for water/sewer, parking permits ($10/month or $120/year residential, $5/day visitor), boat launch passes ($15 daily, $60–$115 seasonal), permit and development fees, marina slip rentals, and intergovernmental payments from regional water/wastewater customers. Distribution is direct-to-resident via City Hall walk-in services, department field offices, the BS&A self-serve portal, phone payments, and online portals. The City is governed by Mayor Bob Monetza and City Manager Ashley Latsch and is independent of any parent company or private equity ownership.

Name

city of grand haven, michigan

Legal name

City of Grand Haven

Website

https://grandhaven.org

Company type

Private

Operating status

Operating

Short description

The City of Grand Haven, Michigan is a municipal government serving ~10,000 residents plus 40,000+ regional utility customers across six communities. It delivers public safety, water/wastewater treatment, public works, parks, marina, airport, permitting, and community programming funded mainly by property taxes and user fees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Other General Government Support (921190), Justice, Public Order, and Safety Activities (922)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Economic Development & Business Licensing (Local) (BPAIACAN), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Municipal government services
• Public safety services
• Water and wastewater utilities
• Parks and recreation
• Community development permits

Headquarters

HQ city

Grand Haven

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Supply Chain, Technology or R&D

Revenue model

1. Property Taxes: Annual property tax collection from residential and commercial properties within city limits
2. Rental Housing Registration Fees: Annual registration fees for rental properties: $165 per short-term rental unit, $115 per long-term rental unit, with $525 initial registration fee for new units
3. Marina and Boat Launch Fees: Revenue from boat slips, daily and seasonal launch passes. Daily pass $15, Seasonal Resident $75, Resident Senior $60, Non-resident $115
4. Utility Billing: Water, sewer, and related utility services billed to residential and commercial customers
5. Permit and Development Fees: Building permits, development applications, zoning variances, and related planning fees
6. Parking Permits and Fees: Downtown residential parking permits at $120 per year or $10 per month, visitor overnight permits at $5 per day

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

The City of Grand Haven delivers municipal government services to residents, businesses, and visitors, including public safety (police, fire, EMS), public works infrastructure, water treatment and distribution (serving 40,000+ customers across six communities), wastewater treatment, municipal marina and boat launch, airport operations, cemetery services, parks and recreation, development permitting and zoning, rental housing inspection, downtown parking management, and online bill payment and tax search services.

Product overview

The City of Grand Haven operates as a full-service Michigan municipality providing comprehensive public services through multiple departments and programs. The city's service portfolio includes core public safety functions (police, fire, EMS with cross-trained officers), public works infrastructure (water treatment serving 40,000+ customers, wastewater treatment, utilities, streets, motor pool with 65 vehicles and 70 equipment pieces, 115 miles of sidewalks), airport operations (3,750-foot runway, 68 hangars), waterfront facilities (57-slip municipal marina, boat launch), cemetery services, and parks/recreation. The city also manages community development/zoning services, rental housing inspection programs, sustainability initiatives including forest management and water protection, special events permitting, and economic development through tax incentives and revolving loan funds. Online services include bill payment through BS&A systems, property tax search, building permits, FOIA requests, and meeting/document management. The city operates approximately 21.99 miles of major streets and 37.20 miles of local streets, maintains 77.35 miles of water mains, 59.91 miles of sanitary sewer, and 37.34 miles of storm sewer.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Bill Payment Services Electronic payment platform enabling residents to pay taxes, utility bills, special assessments, parking tickets, impound fees, FOIA requests, and miscellaneous invoices online through BS&A Online Payment and City of Grand Haven Online Payment portals.
• Department of Public Safety Services Cross-trained police, fire, and EMS services providing 24/7 emergency response, including police operations, fire operations, water/ice/pier safety, and investigative services responding to approximately 10,000 calls for service annually plus roughly 1,300 medical and fire calls.
• Public Works Services Comprehensive municipal infrastructure services including utilities (water mains, sewer), streets maintenance, motor pool, facilities and grounds, parks, project management, and marina/boat launch operations across the city's infrastructure footprint.
• Grand Haven Memorial Airport U-5 General Aviation all-weather facility with paved primary runway (3,750 feet) and cross-wind runway (2,100 feet), 68 rental hangars, 24/7 self-service fuel, operated under management agreement with E2 Technologies of Grand Haven.
• Lake Forest Cemetery Historic municipal cemetery managed by Department of Public Works Parks and Grounds division, providing grounds maintenance, records management, burial services, and environmentally-friendly maintenance practices.
• Northwest Ottawa Water Treatment Plant Water treatment facility serving over 40,000 customers across Grand Haven Township, Spring Lake Township, Crockery Township, City of Ferrysburg, Village of Spring Lake, and City of Grand Haven, with direct filtration from Lake Michigan and 23.25 million gallons per day capacity.
• Grand Haven-Spring Lake Wastewater Treatment Plant Regional wastewater treatment facility serving Grand Haven City, Spring Lake Village, Spring Lake Township, Grand Haven Township, and Ferrysburg City.
• Municipal Marina and Boat Launch Waterfront facility at 101 N. Harbor Drive with 57 slips, dockside electricity, water, ice, restrooms, showers; adjacent boat launch on Harbor Island with daily ($15) and seasonal passes (resident $75, non-resident $115). Reservations through Michigan DNR Harbor Reservation system.
• Rental Housing Registration Program Annual rental property registration and inspection program under City Code Chapter 9, with short-term rental registration at $165/unit, long-term rental at $115/unit, and initial registration at $525/unit (including one inspection).
• Development and Zoning Services Comprehensive development guidance including conceptual site plan review, site plan review, zoning variances, special land uses, rezoning, building permits, land divisions, economic development incentives (PA 146, 198, 210, 255, 381), and revolving loan fund management through EDC/Brownfield Redevelopment Authority.
• Downtown Parking Program Downtown residential parking permits at $120/year or $10/month, temporary resident permits at $20/month, visitor overnight parking at $5/day at kiosk, overnight enforcement, and winter parking restrictions management.
• Building Permits and Inspection Building and Inspection Division of the Department of Public Safety providing building permits, plan review, and construction code enforcement for residential and commercial construction projects.
• Coast Guard Festival Annual community festival celebrating Coast Guard heritage, featuring the Meijer Grand Parade, fireworks extravaganza, Summer Craft and Artisan Market, Merchants and Makers market, Senior Day, and various entertainment events tied to the city's Coast Guard City USA designation.
• Special Events Permits Event permitting service for hosting events in city venues including parks, beach, Duncan Park, with applications for new and recurring events, food service, tents, sound ordinance waivers, and park use policies.

Named customers8 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core.

• Grand Haven Charter TownshipcoreStrategic or Co-development PartnerIntergovernmental partnership for shared water infrastructure projects. The Township participates in the Northwest Ottawa Water System and collaborated on the Ferry Street Water Main Project to ensure regional water reliability.
• Ottawa County Road CommissioncoreStrategic or Co-development PartnerPartnership for road improvement projects. Funded the Ferry Street Water Main Project through bond sales on behalf of Grand Haven Charter Township.
• Grand Haven Area Chamber of CommercecoreStrategic or Co-development PartnerCity contracts with the Chamber of Commerce to provide economic development services including business attraction, retention, and expansion support.
• E2 Technologies of Grand HavencoreImplementation/ SI/ Consulting PartnerAirport management company operating Grand Haven Memorial Airport through a management agreement. Provides 24/7 fuel service and facility operations.
• Michigan DNRcoreChannel Partner/ Reseller/ DistributorMarina reservations accepted through Michigan DNR Customer Service Department and Harbor Reservation web system for Coast Guard Festival boat slip lottery and seasonal reservations.
• Economic Development Corporation/Brownfield Redevelopment AuthoritycoreStrategic or Co-development PartnerQuasi-governmental body charged with pursuing redevelopment of environmentally contaminated properties, assisting commercial and industrial development, and managing a revolving loan fund for gap financing.

Scale indicators9 records

Recent moves9 records

Expansion highlights4 records

Direct peers

• City of Holland, Michigan: Comparable Lake Michigan-adjacent Michigan municipality of similar population size (~33,000) operating a full municipal service portfolio including its own utility systems, public works, public safety, marina, and downtown parking program. Most structurally similar peer in scale and service mix.
• City of Ludington, Michigan: Lake Michigan harbor city operating municipal marina, water and wastewater utilities, public works, public safety, and parks. Comparable lakeside tourism economy, similar infrastructure footprint, and similar reliance on harbor and beach assets.
• City of Petoskey, Michigan: Northern Michigan resort/tourism city with municipal water, wastewater, marina, parks, and public safety services. Comparable waterfront tourism base and similar small-city full-service municipal operating model.
• City of Muskegon, Michigan: West Michigan lakeside city of similar geographic context along Lake Michigan, with shared water/sewer utilities, public safety, marina, parks, and downtown development functions. Operates a comparable municipal service stack in the same regional economy.
• City of Traverse City, Michigan: Tourism-anchored Lake Michigan municipal government providing utilities (water/wastewater), public safety, marina, parks, airport, and community development. Comparable waterfront economy, similar service portfolio, and similar reliance on seasonal visitor revenue.
• City of St. Joseph, Michigan: Southwest Michigan Lake Michigan shoreline city with municipal marina, beaches, water/sewer utilities, and downtown development program. Comparable waterfront tourism economy and similar small-city municipal service profile.
• City of South Haven, Michigan: Small Lake Michigan tourist municipality in southwest Michigan with municipal marina, water/sewer utilities, public safety, and beach-driven tourism economy. Highly comparable on scale, waterfront dependence, and seasonal revenue dynamics.
• City of Frankfort, Michigan: Small Lake Michigan harbor city operating a municipal marina, water and sewer utilities, public safety, and parks. Highly comparable on size, harbor-based tourism economy, and infrastructure profile.

Broad incumbents

• City of Ann Arbor, Michigan: Larger Michigan municipal government operating a similar full-service portfolio (utilities, public safety, parks, transit, airport, planning). Useful broader incumbent reference for governance structure, utility rate-setting, and capital planning practices.

Regional players

• City of Saugatuck, Michigan: Adjacent lakeside tourism city in the same Michigan coast region with overlapping visitor market to Grand Haven. Smaller scale, but provides a direct regional comparison for marina/tourism economics and small-city municipal operations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@GrandHaven2010/streams
• Facebookfacebook.com/cityofgrandhaven
• Instagraminstagram.com/cityofgrandhaven
• LinkedInlinkedin.com/company/city-of-grand-haven

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about city of grand haven, michigan