abu dhabi police

What abu dhabi police does

Abu Dhabi Police is a government law enforcement agency under the Abu Dhabi Government, established in April 1957 and headquartered on Sheikh Zayed Road in Al Muroor. It provides exclusive statutory policing services across the Abu Dhabi Emirate, encompassing Abu Dhabi Island, Al Ain, and Al Dhafra. Its service portfolio spans traffic management and enforcement, driving license issuance, vehicle registration, firearms licensing, security certificates and permits, emergency response (police 999, ambulance 998, civil defence 997), social support centers, criminal investigation, and community policing. The current Commander-in-Chief is Major General Ahmed Saif bin Zaitoon Al Muhairi.

The agency operates a comprehensive e-government services platform offering 20+ electronic services — including the Aman Service (security reporting), Smart Recruitment Platform (ERS), Chance for Hope (Forsa) employment portal, traffic fines payment, driving license issuance/renewal, vehicle registration, and prisoner visit requests — accessible through dedicated portals, mobile applications on iOS and Android, and integration with the Abu Dhabi Government TAMM unified services platform. Underlying technology assets include an E-government services platform with smart integration, electronic surveillance systems, a federal GIS-based geographic data center (the first in the region for disaster recovery), and AI-supported crime detection capabilities. The agency holds ISO 9001, 14001, 31000, 22000, 50001, and BS 7499 certifications, and was awarded an EFQM 6-Star rating in 2021.

Abu Dhabi Police is not a commercial entity. It is funded by the Abu Dhabi Government budget, with limited direct revenue from traffic fines, driving license fees, vehicle registration, and permit issuance. Most services are provided free of charge to citizens and residents. The agency has accumulated over a dozen international awards since 2003, including the International Quality Crown Award (UK), the Five Great Continents Award (France), the BIZZ International Business Award, and the Excellence Golden Shield in Social Responsibility. It operates through a multi-sector command structure covering Criminal Security, Special Tasks, Central Operations, Community Security, Security & Ports, and Finance & Services, with regional directorates in Al Ain and Al Dhafra.

Name

abu dhabi police

Legal name

Abu Dhabi Police General Headquarters

Website

https://www.adpolice.gov.ae

Company type

Private

Founded year

1957

Operating status

Operating

Short description

Abu Dhabi Police is a UAE government law enforcement agency, exclusive statutory provider of policing, traffic enforcement, driving licensing, emergency response, and social support services across the Abu Dhabi Emirate, serving citizens, residents, and visitors through 20+ e-services and physical service centers.

Ownership category

akta.pro rank

Product category

Law Enforcement and Public Safety Services

NAICS

Police Protection (92212), Police Protection (922120), Investigation, Guard, and Armored Car Services (56161)

akta.pro primary industry

Public Safety Support Services (Records, Evidence, Fleet, Logistics) (BPAIAGAK)

akta.pro secondary industries

Port Facility Security (ISPS Compliance, PFSP Development) (BPAKALAA), Event Traffic, Parking & Perimeter Security (BPAKACAJ)

Keywords

• Law enforcement services
• Public safety services
• Traffic management services
• Emergency response services
• E-government services platform

Headquarters

HQ city

Abu Dhabi

HQ country

United Arab Emirates

HQ region

Middle East

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Traffic Fines and Violation Fees: Revenue generated from traffic violations including speeding, illegal parking, and other road offenses. Includes payment services for traffic fines.
2. Government Service Fees: Fees for government services such as driving license issuance, vehicle registration, permits, and certificates.
3. Public Safety Enforcement: Core government function funded by public budget for maintaining law and order, emergency response, and community security.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Abu Dhabi Police provides comprehensive law enforcement, public safety, and emergency response services to citizens, residents, and visitors of the Abu Dhabi Emirate. Its service portfolio covers traffic management and fine processing, driving licence issuance and renewal, vehicle registration and licensing, firearms licensing, security certificates and permits, social support for dispute resolution, emergency response (police, ambulance, civil defence), accident reporting, event security, recruitment, and prisoner visit requests. These services are delivered through a network of physical service centers, a 24/7 call center, an integrated e-services portal, mobile applications, and the TAMM Abu Dhabi government platform.

Product overview

Abu Dhabi Police operates a comprehensive e-government services platform offering 20+ distinct electronic services categorized into traffic services (fines payment, driving licences, vehicle registration, plates, violations), security services (firearms licensing, security certificates and permits, emergency response), community services (social support, complaints, enquiries), and specialized services (recruitment, prisoner visits, facilities requests). The portfolio includes core services like the Aman Service (security reporting portal), Smart Recruitment Platform (ERS), and Chance for Hope (Forsa) employment portal. Services are accessible through the TAMM government platform, dedicated portals (cas.adpolice.gov.ae, aman.adpolice.gov.ae, ers.adpolice.gov.ae), and mobile applications available on iOS and Android.

Differentiator

Problem solved

Functional benefit

Brands

• Aman Service: A community safety and security service for reporting cases and concerns to Abu Dhabi Police

Products and services

• Aman Service A community security reporting service allowing citizens and residents to submit cases, concerns, and reports to Abu Dhabi Police through a dedicated portal (aman.adpolice.gov.ae) and hotline (8002626/2828), contributing to a secure and stable society.
• Traffic Fines Payment Service Electronic service that enables individuals and companies (vehicle owners) to pay traffic violations and fines online, including speeding, illegal parking, and other road offences.
• Driving Licence Services A category of services for driving licences including issuance of new licences after passing the driving test, renewal of existing licences, and replacement of damaged driving licence cards for individuals.
• Driving Training Services Service allowing driving instructors to renew their permits to practise the profession of vehicle driving instructor, including the relevant training certifications.
• Social Support Services Social Support Centres service enabling community members to submit requests for amicable resolution of social disputes; Social Support Centres handled 2,936 cases in a six-month period.
• Emergency Response Services 24/7 emergency response services covering police response (999), ambulance/medical (998), and civil defence/fire response (997) for citizens, residents, and visitors across Abu Dhabi Emirate.
• Firearms Licensing Service Licensing service for firearms possession permits and related firearms authorisations issued by Abu Dhabi Police.
• Security Certificates and Permits Service Service for issuance of security-related certifications and permits required by individuals and businesses for compliance with Abu Dhabi security regulations.
• Vehicle Registration and Plates Service Service for vehicle registration and licence plate issuance, renewal, and management for vehicle owners in Abu Dhabi.
• Accident Reporting Service Service for individuals to report traffic and other accidents to Abu Dhabi Police authorities for official recording and follow-up.
• Event Security Services Service for event security management and securing public events held within the Abu Dhabi Emirate.
• Complaints and Enquiries Service Customer service platform for submitting complaints, requests, and enquiries to Abu Dhabi Police via cas.adpolice.gov.ae.
• Vehicle Violations Management Service Service for managing and processing vehicle-related violations, including the Automatic Traffic File Reactivation Service for cancelled traffic files.
• Smart Recruitment Platform (ERS) Electronic recruitment platform (ers.adpolice.gov.ae) for individuals applying to jobs at Abu Dhabi Police.
• Chance for Hope (Forsa) Employment Platform Employment opportunity platform (forsa.adpolice.gov.ae) providing job opportunities and pathways with Abu Dhabi Police.
• Prison Visit Request Service Online service for submitting requests for prisoner visit permits, available through the TAMM Abu Dhabi government platform.
• Road Transport Regulation Services Regulatory services for road transportation including transport permits and management of commercial and private road transport activities.
• Medical Education Programmes Educational programmes for medical training and development delivered by Abu Dhabi Police, including awareness campaigns conducted with healthcare partners.
• Facilities Use Request Service Service for individuals and organisations to request use of Abu Dhabi Police facilities for approved activities.

Quantifiable outcome

• 10,402 customers benefited from smart vehicle impound service
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Rabdan AcademycoreStrategic or Co-development Partner · 31 October 2024Abu Dhabi Police participated in Excellence Centers Conference 2024 hosted by Rabdan Academy under the theme 'First Responder Readiness Amidst Terrorist Threats and Counter-Terrorism Strategies'
• Schools and Educational InstitutionsminorStrategic or Co-development Partner · 4 October 2023Partnership with schools for Flag Day celebration and patriotic initiatives, including distribution of UAE flags to families
• UAE UniversityminorStrategic or Co-development PartnerCollaboration for Museum Day celebration at Al Maraba Police Museum, part of community heritage preservation efforts
• Abu Dhabi UniversityminorStrategic or Co-development PartnerParticipation in Winter Camp activities organized by Abu Dhabi University for students
• Dubai Quality GroupminorStrategic or Co-development PartnerUAE Ideas Award recognition for innovation in marketing and representing UAE outside the country
• Burjeel HoldingminorStrategic or Co-development PartnerHealth awareness campaign collaboration with quality and excellence department and Burjeel Holding group
• Abu Dhabi Department of Culture and TourismminorStrategic or Co-development PartnerPartnership for heritage preservation through police museum at Al Maraba, intangible heritage management
• National Centre of MeteorologyminorStrategic or Co-development PartnerWeather monitoring and reporting collaboration for traffic safety during adverse weather conditions

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Others

• Rabdan Academy: Rabdan Academy is a UAE-based safety, security, and defense education institution that co-hosted Abu Dhabi Police's 2024 counter-terrorism conference. It is an adjacent ecosystem participant enabling training, certification, and capability development rather than a direct operational peer.

Broad incumbents

• Ministry of Interior (UAE): The UAE Ministry of Interior is the federal oversight body coordinating policing, civil defense, and immigration across all emirates. It is a broader incumbent that sets national security policy while Abu Dhabi Police executes at the emirate level.
• Ministry of Interior (Saudi Arabia): Saudi Arabia's Ministry of Interior is one of the largest public security organizations in the region, managing policing, traffic, civil defense, and Hajj security at massive scale. It is a broad incumbent operating similar functions across a much larger geography.
• New York City Police Department: NYPD is one of the largest and most technologically advanced municipal police forces globally, with extensive use of GIS, predictive analytics, and counter-terrorism capabilities. It serves as a global benchmark for smart-policing deployments and large-scale e-service platforms.
• Metropolitan Police Service (UK): London's Metropolitan Police is a globally recognized municipal police force with comparable urban policing, counter-terrorism, and digital service modernization programs. It is a broad incumbent benchmark for international police quality and EFQM-style excellence standards.

Direct peers

• Sharjah Police: Sharjah Police provides law enforcement services to Sharjah Emirate with a comparable mandate covering traffic, licensing, and emergency response. It is a federal-style peer operating under similar UAE policing frameworks and service delivery structures.
• Dubai Police: Dubai Police is the sister law enforcement agency of Dubai Emirate, operating the same model of integrated e-government policing, traffic management, and emergency response. It is the closest functional peer within the UAE, offering direct service overlap in licensing, traffic enforcement, and digital public services.

Regional players

• Ministry of Interior (Bahrain): Bahrain's Ministry of Interior handles national security, traffic management, and civil defense with a comparable e-services platform. It is a regional GCC peer with similar licensing, traffic fine, and emergency response structures.
• Ministry of Interior (Qatar): Qatar's Ministry of Interior handles national public security, traffic, immigration, and civil defense. It is a comparable regional Gulf security organization with similar e-government service delivery and event security responsibilities.
• Royal Oman Police: Royal Oman Police is the national law enforcement body of Oman with a comparable mandate spanning traffic, licensing, criminal investigation, and civil defense. It serves as a regional GCC peer with similar operating scope but distinct geographic jurisdiction.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ADPoliceHQ
• YouTubeyoutube.com/channel/UCLqu78o49yHSQTOUEWh_8Vg
• Facebookfacebook.com/ADPoliceHQ
• LinkedInlinkedin.com/company/adpolicehq
• Instagraminstagram.com/adpolicehq

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about abu dhabi police