What malteser hilfsdienst e.v. does

Malteser Hilfsdienst e.V. is a registered German nonprofit association (eingetragener Verein) founded in 1953 as the German relief arm of the Sovereign Military Order of Malta, with documented heritage tracing to an organization of over 950 years. The company operates a diversified portfolio of emergency, healthcare, and social services through roughly 700 locations across Germany, staffed by more than 40,000 employees and approximately 58,000 active volunteers. Core service lines include emergency rescue and disaster response (Rettungsdienst, Sanitätsdienst, event medical standby), first aid training (Erste-Hilfe-Kurse), hospital operations, ambulatory and inpatient elderly care (Altenhilfe, Pflegeeinrichtungen, Ambulante Pflege), the home emergency response system Hausnotruf (fixed and mobile GPS variants), the monthly Pflegebox care supplies subscription (up to EUR 42/month covered by nursing insurance), the Menüservie meal delivery service delivering approximately four million meals per year, hospice and grief counseling, school accompaniment for children with special needs, transportation for people with disabilities, refugee integration services, and medical care for uninsured individuals.

The technology stack is operational rather than differentiated: TYPO3 content management, Microsoft 365 for internal processing, Google Analytics and cookie-based marketing/advertising integrations (Google, TikTok, Spotify, Pinterest, Outbrain, ABTasty), and assistive accessibility tooling (ReadSpeaker, Eye-Able). Distribution combines an online self-serve portal (malteser.de, jobs.malteser.de), phone ordering, 700 physical service locations, and partnerships with German healthcare and nursing care insurance funds (Pflegekasse). The corporate structure is multi-entity: the parent is the Sovereign Order of Malta, with affiliated subsidiaries including Malteser International (international disaster relief), Malteser Werke (social services and facilities), Malteser Jugend (youth organization), and separate German operating entities Malteser Hilfsdienst gGmbH and Malteser Deutschland gGmbH.

Revenue is not publicly disclosed. Funding is generated through a mix of donations and charitable contributions (including Fördermitglied recurring memberships, legacy bequests, and corporate giving), insurance-reimbursed healthcare and care services, per-meal fees for Menüservie, fees for first aid training and ambulance/transport services, and public grants. Tax-exempt charitable status was reconfirmed by Finanzamt Köln-Ost on 29.05.2026, and donation practices are certified by the Deutscher Spendenrat e.V. (2019). Leadership consists of President Martin Schelleis and jointly authorized board members Dr. Elmar Pankau and Ulf Reermann. The organization is part of a broader Catholic humanitarian network rather than a venture-backed or publicly listed entity.

Name

malteser hilfsdienst e.v.

Legal name

Malteser Hilfsdienst e.V.

Website

https://malteser.org

Company type

Private

Founded year

1953

Operating status

Operating

Short description

Malteser Hilfsdienst e.V. is a German Catholic nonprofit association operating emergency response, hospitals, elderly care, first aid training, and social services across roughly 700 locations with 40,000+ employees and 58,000 volunteers in Germany.

Ownership category

akta.pro rank

Product category

Humanitarian and Social Services

NAICS

Other Individual and Family Services (624190), Community Food and Housing, and Emergency and Other Relief Services (6242), Other Residential Care Facilities (6239)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Non-Hospice Serious-Illness / Community-Based Palliative Care (In-Home) (HSABAFAF)

akta.pro secondary industries

In-Home Hospice Physician / Nurse Practitioner Visits (HSABAFAM), Volunteer & Companion Support Services (Hospice Volunteer Programs) (HSABAFAO), Refugee, IDP & Migration Humanitarian Assistance (BPAGAAAH)

Keywords

• Humanitarian aid services
• Emergency medical services
• Elderly care services
• First aid training
• Social welfare services

Headquarters

HQ city

Köln (Cologne)

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Donations and Charitable Contributions: Malteser operates as a charitable organization funded significantly through donations from the public, including one-time donations, sponsorship memberships (Fördermitglied), legacy bequests, and corporate donations. The organization emphasizes Christian charitable values and serves without discrimination based on origin, religion, gender, or worldview.
2. Healthcare and Care Services: Revenue from healthcare services including hospitals, ambulatory care, nursing facilities, Hausnotruf (emergency alert systems), and Pflegebox (care supplies). Many services are covered by health insurance or nursing care insurance.
3. Menüservice (Meal Delivery): Paid meal delivery service for elderly and mobility-limited individuals. Nearly 4 million meals annually. Customers pay per meal ordered with flexible ordering without minimum commitments.
4. First Aid Training and Education: Revenue from first aid courses, professional development training, and educational programs. Includes courses for driver's licenses, workplace first aid, childcare, and specialized training.
5. Medical Transportation and Event Medical Services: Revenue from ambulance services, medical transportation, and medical standby services at events.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Malteser Hilfsdienst e.V. is a Catholic humanitarian organization delivering emergency response, healthcare, elderly care, and social services across Germany. Its portfolio spans ambulance and rescue services, event medical standby, first aid training, hospital and ambulatory care, inpatient elderly care facilities, home emergency response systems (Hausnotruf), meal delivery (Menüservice), monthly care supply boxes (Pflegebox), hospice and grief support, refugee integration, and youth programs. Services are delivered through approximately 700 locations nationwide, supported by more than 40,000 employees and around 58,000 volunteers, with many offerings reimbursable through statutory health and nursing care insurance.

Product overview

Malteser Hilfsdienst e.V. is a German Catholic humanitarian aid organization offering a broad portfolio of social, healthcare, and emergency services through multiple distinct brands and operational units. The core offerings span emergency response (rescue services, first aid courses, home emergency response systems), elderly and home care (inpatient facilities, ambulatory care, meal delivery, care supplies), hospital services, hospice and grief counseling, transportation, refugee integration, and youth programs. Key named products include: the Hausnotruf (home emergency response) with Grundsicherheit/Komplettsicherheit/Komplettsicherheit Plus tiers; the Menüservice meal delivery service delivering nearly 4 million meals annually; the Pflegebox monthly care supply box (up to €42/month covered by insurance); Erste-Hilfe-Kurse first aid training; and the Mobilnotruf mobile GPS panic button. The Malteser network includes sub-brands Malteser International (global humanitarian aid), Malteser Werke (operational subsidiary), and Malteser Jugend (youth organization). Services are delivered across 700 locations with over 40,000 employees and approximately 58,000 volunteers.

Differentiator

Problem solved

Functional benefit

Brands

• Malteser Jugend: Youth organization of Malteser, engaging young people in volunteering and humanitarian work
• Malteser International
• Malteser Werke
• Malteser Pflegebox
• Malteser Hausnotruf
• Malteser Menüservice
• Malteser Akademie
• aware
• dabei

Products and services

• Rettungsdienst (Rescue and Emergency Ambulance Service) 24/7 emergency rescue and ambulance transport service for medical emergencies in Germany, dispatching patients to hospital emergency rooms.
• Sanitätsdienst (Event Medical Standby Service) First aid and medical standby services for public events, gatherings, and functions, ensuring on-site medical coverage for attendees.
• Erste-Hilfe-Kurse (First Aid Training Courses) First aid training courses teaching life-saving resuscitation techniques, offered for driver's license certification, workplace first-aiders, childcare providers, school personnel, industrial medics, and individual learners across Germany.
• Hausnotruf (Home Emergency Response) 24-hour home emergency response service with multiple subscription tiers (Grundsicherheit basic, Komplettsicherheit with on-call service, Komplettsicherheit Plus with daily automated check-in, and Mobilnotruf GPS-enabled mobile device). Costs are largely reimbursable through German nursing care insurance for eligible subscribers.
• Menüservice (Meal Delivery Service) Hot or frozen meal delivery service ('Essen auf Rädern') for elderly and mobility-limited individuals who cannot shop or cook independently. Delivers nearly 4 million meals annually with flexible ordering, no minimum commitment, and a free trial meal available.
• Malteser Pflegebox (Monthly Care Supply Box) Monthly subscription box delivering consumable care supplies (disposable gloves, disinfectants, protective aprons, bed pads) to home care recipients. Up to 42 EUR/month is covered by German nursing care insurance for those with a recognized care level (Pflegegrad).
• Ambulante Pflege (Ambulatory/Home Nursing Care) Home nursing and personal care services enabling elderly and care-dependent individuals to live independently in their familiar surroundings with flexible in-home support.
• Altenhilfe- & Pflegeeinrichtungen (Elderly Care Facilities) Inpatient residential care, short-term care, day care, and assisted living facilities for elderly individuals requiring full-time or part-time care support.
• Krankenhäuser (Hospitals) Hospital services focused on quality treatment outcomes and ethical standards, with specialized care for elderly and terminally ill patients.
• Fahrdienst (Transportation Service) Transportation services for schools, daycares, individuals with disabilities, and passengers needing transport to medical appointments, errands, and outings.
• Hospizarbeit & Trauerbegleitung (Hospice & Grief Counseling) End-of-life palliative care and bereavement support services providing holistic care ensuring dignity for people until the end of life, and support for grieving family members.
• Demenz (Dementia Care Services)

Quantifiable outcome

• Nearly 4 million meals delivered annually through Menüservice
• +1 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature1 record

Partnerships

Five partnerships are on record, tiered core and minor.

• Malteserorden (Sovereign Order of Malta)coreStrategic or Co-development PartnerThe Malteser Hilfsdienst e.V. is affiliated with the Sovereign Order of Malta (Malteserorden), one of the oldest Catholic humanitarian organizations with over 950 years of history. The order provides spiritual guidance and international network connections.
• Malteser InternationalcoreStrategic or Co-development PartnerMalteser International is the international disaster relief organization of the Order of Malta, operating worldwide in crisis zones, conflicts, and natural disasters with the mission of life in health and dignity for all people.
• Malteser WerkecoreStrategic or Co-development PartnerMalteser Werke is a affiliated organization within the Malteser Verbund, providing social services and facilities.
• Malteser JugendcoreStrategic or Co-development PartnerMalteser Jugend is the youth organization of Malteser Germany, engaging young people in volunteering and humanitarian work from an early age.
• Raphael GmbHminorImplementation/ SI/ Consulting PartnerWebsite design and implementation partner responsible for conception and realization of the Malteser website.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Deutscher Caritasverband: The Catholic counterpart to Malteser in Germany's Wohlfahrtsverband system; operates nationwide elderly care, hospitals, refugee services, and social welfare programs with comparable scale (~25,000+ paid staff, hundreds of thousands of volunteers), and the closest direct comparable by mission, customer base, and service breadth.
• Deutsches Rotes Kreuz (DRK): Germany's Red Cross society and a national humanitarian organization with overlapping offerings in Rettungsdienst, ambulatory care, first aid training, elderly services, and refugee integration; comparable scale (~430,000 volunteers) and directly competes for the same donor and insurance-funded service contracts.
• Johanniter-Unfall-Hilfe: Protestant-affiliated humanitarian organization with a near-identical service mix to Malteser — Rettungsdienst, Hausnotruf, Menüservice, ambulatory care, hospice, youth programs, and refugee aid; competes head-to-head for the same German donor and Pflegekasse-funded contracts.
• Arbeiter-Samariter-Bund (ASB): Nationwide humanitarian organization offering Rettungsdienst, ambulatory care, elderly services, refugee aid, and first aid training; structurally similar to Malteser and a direct competitor for both private-pay customers and public-sector service contracts.
• Diakonie Deutschland: The Protestant welfare federation coordinating ~600,000 employees across elderly care, hospitals, disability services, refugee aid, and youth programs; the Protestant functional equivalent of Caritas and a direct Malteser competitor by service line and target customer.
• AWO Bundesverband: Major German welfare association operating elderly care, family services, youth programs, and refugee integration across hundreds of locations nationwide; directly comparable to Malteser in service breadth and reliance on donations plus public reimbursement.
• Volkssolidarität: Germany-wide social association focused on elderly care, Menüservice, ambulatory services, and companionship programs; overlaps directly with Malteser's in-home elderly care portfolio and competes for the same Pflegekasse-funded and self-pay customers.
• SOS-Kinderdorf: Major German nonprofit providing family and youth services including residential care, Schulbegleitung, family support, and crisis intervention; comparable as a peer nonprofit in the German Wohlfahrtsverband ecosystem serving overlapping customer segments (children, families, vulnerable populations).
• Paritätischer Wohlfahrtsverband: Umbrella organization for ~10,000 independent nonprofit social and healthcare organizations in Germany, including many of Malteser's direct competitors; comparable as a peer in advocacy, member services, and as a channel through which social-service funding flows.

Others

• Malteser International: Wholly-owned subsidiary of the Malteser Verbund handling international disaster relief and humanitarian aid (e.g., June 2026 Venezuela earthquake response); not a direct competitor but a thematically related entity that extends the Malteser brand into adjacent international relief markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/mymalteser
• Facebookfacebook.com/malteser.de
• LinkedInlinkedin.com/company/malteser
• Instagraminstagram.com/malteserdeutschland
• TikToktiktok.com/@malteserdeutschland

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about malteser hilfsdienst e.v.