north dakota one call

What north dakota one call does

North Dakota One Call is a private nonprofit organization that operates as the legally designated 811 notification center for the state of North Dakota under North Dakota Century Code Chapter 49-23. Its function is to serve as the centralized intermediary between excavators and underground facility operators: excavators of any kind—professional contractors, municipalities, oil and gas operators, or homeowners—must submit a locate request before any ground-disturbing activity, and member utilities are required to receive those requests and provide positive response by marking or clearing their buried facilities. The center operates 24/7, 365 days a year, and is overseen by a board of directors drawn from all major utility sectors (electric, gas/pipelines, telecommunications, cable television, rural water, oil and gas transmission), along with excavator and municipal representation.

The core technology stack is built and operated by One Call Concepts, Inc. (OCC Inc.) under a core technology partnership. ITICnxt is the primary web-based digital ticketing platform, supporting precision mapping, drawing tools, advanced search, job profiles for auto-fill, and ticket splitting/grouping for large projects. IMAP is the database management tool that member utilities use to maintain their notification area records. Ticket Check is the positive response system through which utilities communicate status back to excavators, and Ticket Talk is a two-way messaging feature that allows direct excavator-locator communication within the ticket, with seven-year retention. Search & Status and public Online Dashboards provide transparency into ticketing volume and status.

The business model is transaction-fee based: professional excavators and contractors pay $1.50 per locate request, while homeowners and landowners working on their own property are exempt. The organization is member-supported, governed by a multi-stakeholder board, and mandates universal participation through state law. Revenue is not publicly disclosed, and the entity is not venture-backed. GTM is primarily inbound—customers initiate contact via phone (811 or 800-795-0555), web (ITICnxt), or in-person at annual excavator meetings—supplemented by educational outreach through a Director of Education/PR and CGA (Common Ground Alliance) partnership.

Name

north dakota one call

Legal name

North Dakota One Call

Website

https://ndonecall.com

Company type

Private

Operating status

Operating

Short description

North Dakota One Call is a state-mandated, nonprofit 811 notification center that connects excavators, homeowners, and underground utility operators across North Dakota via a digital ticketing platform, charging $1.50 per professional locate request.

Ownership category

akta.pro rank

Product category

Underground Utility Notification Services

NAICS

Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG)

Keywords

• Underground utility locate
• One-call notification
• Damage prevention services
• 811 call center
• Excavator coordination

Headquarters

HQ city

Bismarck

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Technology or R&D, Personnel, Marketing or Sales, Others

Revenue model

1. Per-locate-request fees from excavators: Professional excavators, contractors, businesses, and government entities are charged $1.50 per locate request submitted through the one-call system. Homeowners and landowners working on their own property are exempt from fees; the service is free for them.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

North Dakota One Call operates the state's mandated 811 notification center, processing underground utility locate requests from professional excavators and homeowners and routing them to member utility operators for marking or clearance. The service is delivered 24/7/365 through a web-based digital ticketing platform (ITICnxt), legacy online intake (ITIC), and telephone intake (811/800-795-0555), with supplemental tools including IMAP for utility database management, Ticket Check for positive response, and Ticket Talk for two-way in-platform messaging.

Product overview

North Dakota One Call operates as a mandatory one-call notification center for underground utility damage prevention, connecting excavators and homeowners with utility operators. The core offering consists of ITICnxt (digital ticketing platform) and ITIC (legacy online system) for filing locate requests, supplemented by IMAP for utilities to manage their notification databases, Ticket Check for positive response communication, Ticket Talk for two-way messaging between parties, Search & Status for public ticket inquiry, Online Dashboards for statewide statistics, and a Private Line Locator Directory. The system processes Routine, Emergency, Respot, Modify, Meet, and Survey ticket types, and is mandated under North Dakota Century Code 49-23.

Differentiator

Problem solved

Functional benefit

Brands

• ITICnxt: Digital ticketing platform for filing locate requests online with enhanced intelligence locating tools, precision mapping, and efficiency features for processing multiple projects.
• ITIC
• IMAP
• Ticket Check
• Ticket Talk

Products and services

• ITICnxt Locate Request Platform Digital locate-request filing platform for professional excavators and homeowners across North Dakota, offering precision mapping, drawing tools, advanced search, job profiles for auto-fill, automatic ticket splitting/grouping for large projects, and 24/7 self-service access.
• ITIC Online Locate Request System Legacy online system for filing locate requests with North Dakota One Call, available 24/7 and serving as an alternative entry point to the ITICnxt platform for excavators and homeowners.
• IMAP (Interactive Member Administration Portal) Online database management tool that lets member utility operators access, review, and queue modifications to their underground facility notification areas for activation on a specified date.
• Ticket Check Positive Response System Web-based positive response system where member utilities and contract locators report the status of each locate ticket (marked, cleared, etc.) to the excavator who filed it, with automatic email notifications when status changes for excavators who provided an email address.
• Ticket Talk In-Ticket Messaging Two-way, text-message-style communication feature that lets excavators and locators message each other directly within a locate ticket (accessible via ITICnxt or Search & Status), with message history retained for seven years.
• Search & Status Ticket Inquiry Portal Public web portal that lets excavators, homeowners, and other stakeholders view tickets, check the status of a particular locate request, or search for a ticket by number, with public access (no login required).
• Online Ticketing Dashboards Interactive public dashboards displaying detailed ticketing statistics from across the state, providing transparency into North Dakota One Call's locate request volume and activity.
• Private Line Locator Directory Directory resource listing private locators who can help excavators and homeowners locate private lines (such as sprinkler systems and lines beyond utility meters) that are not covered by member utility one-call services.

Quantifiable outcome

• Locate requests are free for homeowners and landowners on their own property
• +6 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• One Call Concepts, Inc. (OCC Inc.)coreTechnology or IntegrationOne Call Concepts, Inc. (OCC Inc.) develops and operates the core technology platforms for North Dakota One Call, including the ITICnxt digital ticketing system, IMAP database management tool, Ticket Check positive response system, and Ticket Talk two-way messaging feature. OCC Inc. also provides the analytics dashboard platform. Key OCC Inc. contacts referenced include Christin Weaver ([email protected]) for ITICnxt training, Austin Saling ([email protected]) as ITIC & IMAP Help Database Administrator, and Connie Schmidt ([email protected]) as General Manager.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Texas 811: Texas's statewide 811 notification center, operating the same legally mandated one-call model for excavators and utility operators as North Dakota One Call, but in a much larger state. Directly comparable in mandate, fee structure, and member utility composition.
• Ohio 811: Ohio Utilities Protection Service (OUPS / Ohio 811), the statewide notification center for Ohio, with comparable mandate, member utility structure, and ITIC-based ticketing infrastructure.
• Sunshine 811: Florida's statewide one-call notification center operating under Florida statute with the same 811 / positive response framework. Directly comparable operating model, including per-ticket fees and member utility participation.
• Georgia 811: State-designated 811 center for Georgia, providing ITIC-based locate request ticketing, positive response, and member utility coordination. Closely mirrors ND One Call's role, products, and stakeholder structure.
• Dig Safely New York: New York state's 811 notification center, performing the same legally mandated damage-prevention coordination between excavators and underground facility operators using ITIC-based ticketing.
• Underground Service Alert of Southern California (DigAlert): California's regional 811 notification system (commonly known as DigAlert), providing one-call locate request intake and member utility notification under state law. Operates the same core damage-prevention function as ND One Call.
• Pennsylvania 811: Pennsylvania's 811 center handling inbound locate requests, member utility notification, and positive response using the OCC ITIC platform family. Same vendor stack and mandate-driven operating model as ND One Call.

Others

• One Call Concepts, Inc. (OCC Inc.): Technology vendor that builds and hosts the ITICnxt, IMAP, Ticket Check, and Ticket Talk platforms used by ND One Call and many peer 811 centers. Not a direct competitor but a critical infrastructure and ecosystem participant.
• Common Ground Alliance (CGA): National nonprofit dedicated to preventing damage to underground infrastructure. ND One Call is affiliated with CGA, which sets industry best practices and DIRT reporting standards that shape how 811 centers operate.

Broad incumbents

• USIC (USIC Locating Services): Largest utility locating services provider in North America, performing the actual underground facility marking that ND One Call's tickets initiate. Operates adjacent in the damage-prevention value chain as a contract locator serving member utilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/NDOneCall
• Facebookfacebook.com/NDOneCall
• LinkedInlinkedin.com/company/nd-call

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about north dakota one call